Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 2, A welcome email notification was sent to the email address you provided at the time of
enrollment This was followed by a request to cancel the membership on February 13, 2017. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 16, Please allow - business days for these funds to process to your credit card account.Under Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companies To request your free annual report under that law, you must go to www.annualcreditreport.com We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ***.Our records indicate that you enrolled with *** on January 28, and followed by a request to cancel the membership on March 27, We have researched your account and
we do not have any record of you requesting cancellation prior to that date.At the time of cancellation, a one month refund was processed in the amount of $To ensure your satisfaction, we have issued an additional refund of $on April 15, Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with *** may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in ***If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. THERE RESPONSE SAID ABOUT HOW ORDERING A DOLLAR CREDIT REPORT WOULD SIGN ME UP FOR THE SUBSCRIPTION. I WOULD LIKE TO ADD THAT I NEVER ORDERED THE DOLLAR CREDIT REPORT. I KNOW ORDERING THE DOLLAR CREDIT REPORT WOULD ENROLL ME IN THERE MONTHLY SUBSCRIPTION. I ORDERED ONE CREDIT REPORT AT THE REGULAR PRICE FOR ONE CREDIT REPORT. I NEVER SIGN UP FOR THE SUBSCRIPTIONS AND I TRY TO BE CAREFUL NOT TO ACCIDENTALLY SIGN UP FOR THEM. THEY TRY TO TRICK YOU AND I THINK THIS BEHAVIOR SHOULD BE STOPPED. WHEN YOU GO IN TO BUY A CREDIT REPORT, NO MORE TRICKS.
Regards,
*** ***

Thank you for informing us of your recent experience with Freecreditscore.comTM. We understand how upsetting a potential credit card fraud situation can be. ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity
provides consumers with credit monitoring services and internet access to their personal credit reports. Our records indicate that a complimentary Experian(R) credit score along with a trial membership in Freecreditscore.comTM was ordered on April 04, utilizing a Visa with the last four digits 3817. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on May 04, 2014. Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use. Based upon this complaint, we have cancelled the membership and issued a refund of $on December 24, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles. We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian(R), please call ###-###-####. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. After being on the phone with Experian for 1hr54minutes on March 9, 2018, we were finally able to resolve the issue. While it seems the majority of complaints for Experian are related to the customer service and telephone wait times, it doesn't appear that's anything Experian is interested in resolving any time soon. At the end of the day, the matter is resolved, which is what I hoped for
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus. Our records indicate that you enrolled with Experian CreditWorksSM Plus on January 19, 2018, for an introductory rate of $4.99. The membership was not cancelled within the
introductory period. Consequently, in accordance with the published terms of our offer, the card provided was charged our monthly membership fee of $on February 20, A welcome email notification was sent to the email address you provided at the time of enrollmentOur records further indicate that on March 1, 2018, your membership was cancelledAt the time of cancellation, a courtesy refund was issued for $Please allow - business days for these funds to process to your credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM Plus may not have met your expectation or our standard of excellence. We feel it is important to keep our customers informed. The following is an excerpt from our Global Terms and Conditions: Your paid membership in credit monitoring is effective for the period covered by your membership fee and continues upon your payment of the monthly/annual renewal feeRenewal fees for your membership will automatically be charged, at the then current rate, to the credit card or other billing source authorized by you, on the first day of each successive membership term, until you cancel your membershipWe apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improveWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for your recent request to remove your personal information from our files. ?Unfortunately, we are not able to delete your entire online account and profile at this time. We are legally obligated to retain records of requests for credit reports from the credit reporting
agencies, to verify permissible purpose under the Fair Credit Reporting Act. ?In addition, pursuant to federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years. Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy.?We can/did, upon your request, deactivate/cancel your account, contact information, billing information, and financial information from our active database.Thank you for your understanding in this matter

Thank you for the opportunity to clarify the $charged
at the time of your enrollment.Our
records indicate that on December 2, you ordered an Experian(R) credit
report from Experian Credit TrackerSM which enrolls you into the 7-day trial of
our monitoring product. Also in
reviewing your customer file it appears
you purchased and viewed your bureau credit report on December 2, 2015.At enrollment, you entered your personal information and
credit card numberAfter enrollment the following disclosure is displayed on
the bureau credit report order page:PAYMENT INFORMATION Note: Your
credit card will be charged $once your identity has been confirmed and
your report is ready to viewIf, for any reason, we are unable to provide you
with this report, we will not charge your credit cardPlease note this
transaction is non-refundableWe have issued a credit for $on December 2,
When we issue a credit it takes hours to post to your financial institution,
however it can take from - days for them to post the funds to your account
It is also important to note that this refund should appear on your next credit
card statement.In the future we recommend visiting www.annualcreditreport.com which
allows consumers to request a free credit report, once every months from
each of the three nationwide consumer credit reporting companies

Thank you for expressing your concerns regarding CreditReport.com™After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional
information. We would appreciate if you can provide us with the following: Full credit card number being billedBank statement indicating card being billed Please fax any supporting documents to: *** ***ATTN: Consumer Relations Group (Complaint ID: Revdex.com ***) Or, you can mail to: ** *** ***
*** ** *** Our customers are very important to us and we look forward to hearing from you with the information requested abovePlease note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different companyThank you for your understanding and cooperation

Thank you for contacting us regarding the charges associated with the accounts opened at CreditCheck(R) Total. Since our records show that the credit card on file was billed a total of $2.00, that will be the only refund we can issue on these accounts. If you have additional credit card information that you would like to have us review, please send the full credit card number and bank statement showing the charge to us at either: *** *** ***
** *** ***
*** ** *** Or Fax: *** and reference Revdex.com *** I hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with FreeCreditScore.comTM
Our records indicate that you enrolled with FreeCreditScore.comTM on October 12, 2011, and we received your request to cancel the membership on February 11,
Customer satisfaction is
our priority, as a courtesy we have issued a refund of $on February 11, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
It is unfortunate that you had such an adverse experience while dealing with ConsumerInfo.com(R)ConsumerInfo.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have already re-ordered my credit score through your telephone system phone for $and do NOT wish to reauthorize or reorder the $credit tracker productPlease cancel that $14.95 charge completely and any other recurring charges and send me WRITTEN confirmation that this charge HAS BEEN REMOVED FROM MY BANK ACCOUNT and WILL NOT RECUR. To repeat, I DO NOT AUTHORIZE ANY FURTHER CHARGES FROM EXPERIAN. Thank you.]
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with ***Our records indicate that you enrolled with *** on December 13, 2011, and followed by a request to cancel the membership on February 25, At the time of cancellation, a one month
refund was processed in the amount of $To ensure your satisfaction, we have issued an additional refund of $on March 2, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with *** may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in ***If you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

On July 1, our representative contacted you and provided you with the card number the refund was issued to. For further questions or concerns, please reach out to us at the telephone number provided to you by our representative. Thank you

We apologize for any inconvenience
The most effective way to address your concern is to call and speak directly with one of our Customer Care Representatives
###-###-####
Monday thru Friday 6am to 6pm
Saturday & Sunday 8am to 5pm
Pacific Standard Time

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker?
Our records indicate that you enrolled with Experian Credit Tracker? on August 29, 2014, and followed by a request to cancel the membership on September 8, A welcome email
notification was sent to the email address you provided at the time of enrollment
We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 13, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit Tracker may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main page:
IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
I hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on August 1, 2014, and followed by a request to cancel the membership on December 5, At that time a $refund
was issued
Customer satisfaction is our priority, as a courtesy we have issued a refund of $44.85, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
PAYMENT INFORMATION
When you order your credit report and score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month that you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee
We hope the above information is helpful to you in considering this matter

Weappreciate your feedback and have noted your concernsAfter conducting anadditional review, our decision remains the same; as a courtesy we haveprovided a refund in the amount of $$

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do, however, still think that the 'fine print' auto-enrolling patrons into a membership is incredibly sneaky and malicious, as many other complaints have also assertedI appreciate their quick response to my complaint and willingness to refund my card.
Regards,
*** ***