Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for informing us of your recent experience with Freecreditreport.com(R)
ConsumerInfo.com, Inc(R) (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal
credit reports
Our records indicate that a complimentary Experian(R) Credit Score along with a trial membership in Freecreditreport.com(R) was ordered on January 25, utilizing a Visa with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on February 24,
Additionally, our records show that you contacted CIC on November 21, and stated that you are the holder of the Visa, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your VISAIn response, CIC cancelled the membership, issued a refund of $plus $sales tax for a total of $on November 21, to your Visa
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $plus $sales tax for a total of $on November 25, Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on January 4, and followed by a request to cancel the membership on January 25, Customer satisfaction is our
priority, as a courtesy we have issued a refund of $on January 30, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns.Our records indicate that you ordered a one dollar credit report along with a trial membership with Experian CreditWorksSM on June 21, A welcome email notification was sent to the email address you provided at the time of
enrollment You contacted us within the trial period Per your request, your paid benefits for the membership ended, effective June 29, You now have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our records additionally indicate that a membership with Experian CreditWorksSM was started on September 9, The membership was not canceled within the trial period; consequently, the Visa card on file ending in was billed our monthly membership fee on September 18, 2016, and for each following month Our records further indicate that a FICO(R) industry score one-time purchase was made on September 11, The charge was refunded on September 19, 2016.Additionally, our records show that you contacted us on March 19, 2017, stated that you are the holder of the Visa, did not open the account in question, and believed that the order was fraudulently placed with us by a third party utilizing your card In response, we cancelled the membership.Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.We have, as a courtesy, issued a refund for the membership charges of the additional membership, an amount totaling $153.65, on March 27, to the *** card ending in *** Please allow - business days for these funds to process to the credit card account. In regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds Since your Credit Card Company/Bank has assessed this fee, we recommend that you contact them as it relates to this matter We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on November 11, On August 15, 2016, the benefits of the membership were upgraded and the monthly price
increased from $to $ Notifications were sent regarding this change On March 16, 2017, you contacted us and the paid benefits were canceled After your paid benefits end, effective April 11, 2017, you will have access to your Experian(R) report every days, free of charge On this date a refund was issued in the amount of $24.99.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on March 20, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Experian automated response is partially accurate we did sign up for a "free" Credit report but did not request enrollment on a continual basis Their website was at best confusing and unclear as to what we were signing up for It is very easy to put a lot of information on the screen that is not prominentWhen loo*** at their site the button to enter the site is prominent while the details are in small print and easily missed thus causing an unsuspecting consumer to sign up for an ongoing subscriptionI asked them for a complete refund for every month they charged us except I did offer to n pay the first month of the "free" credit report I will still agree to pay for one report but I am not satisfied with a partial refund
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on March 27, 2014, and followed by a request to cancel the membership on October 10, A welcome email notification
was sent to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $to the credit card on file
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on October 15, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We are sorry to read of your dissatisfaction with our responseIn an effort to outline our final position on the matter, we can advise the following:After conducting an additional review, our decision remains the samePlease refer to our previous response for further explanation. We appreciate your patience in the matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on September 6, On this day, you contacted us to cancel the membership
Unfortunately, the request was not processed The credit card provided was charged our monthly membership fee on September 15, On September 15, 2016, a full refund of the membership fee was issued in the amount of $ Per your request, your paid benefits will cease, effective October 14, You will continue to have access to your Experian(R) credit report and FICO(R)Score once every days at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. It is unfortunate that you had such an adverse experience while dealing with Experian CreditWorksSM We vigilantly strive to provide the highest standards of customer care and satisfaction We do understand and acknowledge your frustration We trust that this explanation has gone some way to clarify this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My authorization of a one time $credit card charge was fraudently used as authorization for further charges by means of deceptive business practicesI expect a change in this practice, a letter of aplology, and reimbursement of my credit card vendor for the fraudelent and deceptive payment Experian solicited from them
Regards,
*** ***

We apologize for any inconvenience.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, andassure you we will give serious consideration to the issues you presented to us. It is through information providedby customers such as you that we are able to improve our products and memberships

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on November 2, A welcome email notification was sent to the email address you
provided at the time of enrollmentPer your request, your paid benefits will cease, effective November 10, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on November 2, 2016.At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:PAYMENT INFORMATIONNote: Your credit card will be charged $once your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable.We have issued a refund of $on November 4, Please allow - business days for the funds to post to your account. In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that Alexander *** enrolled with Experian Credit TrackerSM on April 6, 2015, and followed by a request to cancel the membership on April 18, The membership was
not cancelled within the $(dollar), 7-day trial periodConsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on April 13,
Additionally, our records indicate that *** *** enrolled with Experian Credit TrackerSM on April 18, 2015, and followed by a request to cancel the membership on April 18, Consequently, in accordance with the published terms of our offer, the credit card provided was not charged our monthly membership fee
A welcome email notification was sent to each of the email addresses provided at the time of enrollment
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 22, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns regarding your membership with Experian IdentityWorksSM Premium. Our records indicate that your trial membership with Experian IdentityWorksSM Premium started on January 26, 2018. On February 23, 2018, the membership benefits were
downgraded to our free membership, Experian CreditWorksSM Basic. In response to your complaint, all membership benefits were canceled on March 1, 2018.We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. We hope the above information has been helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever for the protection of future customers, I believe the company still needs to be more clear and upfront about the service (s) and billing
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on January 27, The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on February 4, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective March 4, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on February 8, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We apologize for any misunderstanding or inconvenience As a consumer you are indeed entitled to dispute inaccurate information on your credit reportHowever this complaint is handled in a different Experian(R) office and we have forwarded your correspondence to the following division for review and response.Experian(R)P.OBox 9701Allen, TX 75013Toll Free Telephone Number: 888-397-3742Because we are unable to assist with this issue, it is recommended that you contact Experian(R) directly.Thank you for allowing me to assist you in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on February 7, The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on February 16, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective March 16, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on February 27, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.Under Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companies To request your free annual report under that law, you must go to www.annualcreditreport.com We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to respond to your concerns.We apologize for any misunderstanding or inconvenience. On February 21, 2018, a total of $was issued to you by our call center. On February 28, 2018, three months of charges, a total of $65.85, was issued to your financial institution. On March 2, 2018, we issued an additional amount of $in response to your Revdex.com complaint. The total amount of these refund transactions is $131.70. We are unable to issue an additional refund to you at this time.For the duration of your membership, we provided a number of benefits, which were available to you at any time through our website. These included, but were not limited to, daily refreshes of your Experian(R) credit reports. Our records show that your Experian(R) report was refreshed through the membership on multiple dates, including August 4, 2017, August 29, 2017, November 24, 2017, December 22, 2017, and February 2, 2018. At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep our customers informed. The following is an excerpt from our Global Terms and Conditions:If you do not cancel your free trial membership within days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership term.We hope the above information is helpful to you in considering this matter