Facebook

Initial Business Response /* (1000, 7, 2014/12/24) */
Hi ***,
Thanks for contacting FacebookWe appreciate your patience
According to our records you have been refunded for two payments 1) $and 2) $However, your first payment was made via your mobile provider
When making
a mobile payment, both your mobile carrier and payment provider may charge processing fees in addition to the total cost of the in-game item that you purchasedIn this case, the item was $but you were charged $because of carrier charges by your mobile provider
Unfortunately, I'm only able to issue refunds for the cost of the item itself, not any processing fees charged by the mobile payment providerI recommend contacting Zong for any charges by your mobile carrier
Once again, I appreciate your patiencePlease let me know if your have any more questions
Thanks,
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 9, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This only takes care of part of the problem there is still one charge that has never been credited to my account I have taken up the surcharges with Zong and my mobile carrier deco was refunded by BVG there is still one payment made through Zong that hasn't been credited to my account this will finalize my account and I have separate correspondence ongoing with Zong and mobile carrier for surcharges etc but this payment has long ago already been paid with cell charges but the ingame credits weren't applied but were paid for screen shots were sent a couple of weeks ago in regards to this case I would appreciate it if this were settled in a timely manner
thank you for your time,
***
Final Business Response /* (4000, 13, 2015/01/08) */
Hi ***,
Thanks for contacting usWe appreciate your patience
I apologize for any issues you had while using our systemI have refunded the charge(s) to your credit/debit card or PayPalPlease allow 7-business days for your account to be creditedUnfortunately, I won't be able to refund any overdraft or service fees
Please let us know if you have any further questions
Thanks,
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 15, 2015/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not the resolution I asked for and there hasn't been any attempt to contact either debit card I have used and besides that this wasn't even a debit card issue this was a Zong Bill to Mobile charge actually charges one has been accredited to my Facebook account via credits but the other one they have yet to do anything about I think I have been more than patient, and compromising in this issue considering that I have to pay a premium surcharge in order to even make a bill to mobile ingame purchase this has been ongoing now for well over a month in one form or the other trying to get one of the entities involved in all this to just make it rightOf which all entities involved are doing their best to avoid, shift responsibility, blame, or otherwise onto another of the available entities which in the end of it all leaves the issue unresolved, and neither party responsible for making the matter rightSince this has been ongoing for so long and I have been waiting for full resolution in this matter and only have received partial refund for and a whole pack of shifting blame and outright untruths being told in this matterI would have been totally satisfied in the matter if they would have followed through with the final payment in a timely manner that was tangible then maybe I wouldn't be now seeking that final payment and compensation for all the trouble, frustration, and disruption in my game play as well social networking that is done on a daily basis while utilizing FacebookAll of my correspondence has been within a timely manner, providing all necessary information as well as that which was requested of me in a timely manner not that I can say the same for those at Facebook in which I have to wait onAny assistance that you can provide in this matter would be greatly appreciatedIncluding the importance of timely correspondenceThank you very much for your time, consideration, and efforts in this matter
Thank you,
***

Initial Business Response /* (1000, 5, 2015/01/15) */
Hi ***,
Thank you for reaching out to Instagram through FacebookWe recently fixed an issue that incorrectly included inactive or fake accounts in follower/following lists, so some people may have noticed a decrease in their
follower/following countsKeeping Instagram authentic is important to us, so we do our best to remove spam, fake accounts and other people and posts that don't follow our Community Guidelines
For more information about our features, answers to frequently asked questions and forms for contacting Facebook, please visit the Help Center:
http://help.instagram.com
Here is the specific page in the Help Center explaining the sudden loss of followers:
https://help.instagram.com/XXXXXXXXXXXXXXX
Thanks for contacting Instagram,
***
The Instagram Team

Initial Business Response /* (1000, 5, 2015/03/19) */
Hi ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your accountThank you for contacting Facebook
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not see a "Payments Support Contact Form"Communication from Facebook always direct / refer me to help or contact optionsWill I get charged according to the amount in my billing threshold as it states? Or is the information in my ad account irrelevant? This is my questionThank you
Final Business Response /* (4000, 9, 2015/04/16) */
Hi ***,
Thanks for contacting the Revdex.com
I apologize for any confusion on your billing schedulePlease let me clarify for youYou'll be charged for your ads each time you reach a certain billing threshold, as well as at the end of the month for any leftover balance you have
The first billing threshold is $25, and will rise with each successful charge to $50, $250, $and $
You can always check your current billing threshold in the Billing section of your ads manager:
https://www.facebook.com/ads/manage/billing.php?act=XXXXXXXXXXXXXXX
As far as our records show, your threshold took effect during the month of November Your threshold has been rising with successful payments at each level
I've checked your ad account and it is being charged correctly for your ad chargesPlease let me know if you have any other questions
Thanks,
***
Ads Payments
Facebook

Initial Business Response /* (1000, 5, 2015/08/02) */
Hi ***,
Thanks for confirming your name; you should now be able to log in
Please keep in mind that you'll no longer be able to update your name from your settingsIf you need to change your name in the future (ex: you get married),
please fill out this form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX/?ref=cr
You can also list another name (ex: nickname, maiden name) on your profile along with your authentic nameLearn more about other names in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
***
Community Operations
Facebook

Hi ***,
Thank you for your responseI have attached a screen shot of where to edit the privacy settings on the DOB listed on your ProfileIf you click on the "About" tab and hover over your DOB, you will be given the option to edit the settingsBy clicking this option it will take you the "Contact & Basic Info Tab" where you can edit the Privacy settings from the drop down selectionThere you can select who sees the information on your ProfileTo learn more about how to adjust your Privacy settings I have also included this helpful link:
***
Thanks,
The Facebook Team

Initial Business Response /* (1000, 6, 2015/08/06) */
Hi ***,
Thanks for writing in
We weren't able to find any Facebook accounts associated with the email that you provided, "***@yahoo.com"Please send any other email addresses that might be associated with your Facebook
accountOnce we have this, we'll be happy to investigate your complaint
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
SO I CAN PROVIDE MORE DETAILS ABOUT MY Revdex.com CASE SO I FORGOT MY FACEBOOK ACCOUNT IS ATTACH TO MY MOBILE NUMBER XXX-XXX-XXXX TO USE TO LOGINTO MY FACEBOOK ACCOUNT STATUS SO I LIKE FOR Revdex.com TO UPDATE THIS RESPOND TO BUSINESS FROM CONSUMER
Final Business Response /* (4000, 11, 2015/08/24) */
Hi,
Thanks for your replyWe're unable to give you access to this account or continue with your request because you either:
- Haven't sent a form of ID that we can use to confirm your identity
- Sent us documentation that doesn't match the name, photo or date of birth listed on this Facebook account
Please reply to the copy of this email sent from Facebook and attach a copy of an accepted form of IDBe sure to cover up any personal information we don't need to confirm your identity (ex: credit card number, Social Security number)
Please visit the Help Center to view the types of ID we accept:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Once we can confirm your identity, we can help with this request
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 13, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
so the reason why I don't accept the business respond because they don't offer telephone support and if u have problem services issue with www.facebook.com website page its hardship to get in touch with the company by email contact are mail *** well

Initial Business Response /* (1000, 5, 2015/10/20) */
Hi ***,
Thanks for writing inWe've investigated your complaint and secured the Page in questionYou should now have access to it againIf you continue to have issues with your Page, please write back in with details about the problem
you're experiencing so we can investigate further
Thanks again,
***
Community Operations
Facebook

Initial Business Response /* (1000, 6, 2015/05/27) */
Hi,
Thanks for contacting usAt this time, we can't verify your accountIt might be because it doesn't follow our name standards and has:
- Symbols, numbers, unusual capitalization, repeating characters or punctuation
- Characters from
multiple languages
- Titles of any kind (ex: professional, religious)
- More than one person's name, because Facebook accounts are for individual use
Facebook is a place where people use their authentic identities, and we want to make sure you can use yours
If this is the name you are known by in everyday life, please help us verify it by responding to our email correspondence with you and attaching a copy of an ID that shows your name, photo and date of birth
We accept the following types of documentation:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 9, 2015/05/29) */
Could I have the courtesy of a response from a person and not this auto response which does not address my complaint? I paid for the service of sending messages to people on Facebook so they could Friend meFacebook accepted my credit card payment without identity validation and then suspended my page within minutes of the payment, which had been charged to my card
I will not consider this matter resolved until I receive the items sent via previous response
Final Business Response /* (4000, 11, 2015/06/08) */
Hi ***,
As explained in our previous emails, Facebook is a community where people use their authentic identities, so you always know who you're connecting withIf "Lake Gazer" is the name you are known by in everyday life, please help us verify it by attaching a copy of an ID that shows this name, photo and date of birthYou can attach this document to our previous correspondence
Additionally, based on your previous statements, if this is a name that doesn't appear on your government ID, but is a name you use in your everyday life, you can provide forms of ID that show this name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile
Please know that we will permanently delete your attached identification document(s) from our servers after we resolve your issue
Once we can verify your identity, we can help with this request
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 13, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name on the internet is Lake GazerPeople know me as that nameI was cyberbullied and use this name to protect myselfA photo id will not help as I do not have any photo for a profile, none at allI and requesting again for a non-automatic response from someone with authority that I can explain person and who can restore my account in good standingAgain, I am know as Lake Gazer on the internet an have a blog using that namePlease have a person respond to this complaintIt will not go away until my account is restored and in good standing

Initial Business Response /* (1000, 6, 2015/05/13) */
Hi ***,
Thanks for reporting spam! After investigating, I've found this person to be violating Facebook's terms of useI've taken their profile down
Thanks,
***
Community Operations
Facebook

Hi ***,Thanks for reaching out to Facebook through the Revdex.comWe've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: ***Thanks,The Facebook Team

Initial Business Response /* (1000, 7, 2016/02/04) */
Hi ***,
Your account has been disabled because you violated Facebook's TermsWe disable users who send unsolicited messages and create objects for the sole purpose of promoting or advertising a product, service, or opportunity
One or
several of the pieces of content you are responsible for were identified as engaging in such activitySome examples of this include:
- Encouraging shares, likes or clicks under pretenses, defined as
- Failing to enable promised functionality
- Failing to deliver promised reward
- Failing to direct to promised content
- Maintaining pages dedicated solely to the promotion of online giveaways
Unfortunately, we will not reactivate your account for any reason
You can learn more about Facebook's policies by reading our Community Standards here: https://www.facebook.com/communitystandards/
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 9, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't violated any Facebook terms, I'm very careful on what I do on Facebook - I gaurentee you 200% that my conduct while using Facebook has been second to none
I have asked Facebook to list the exact violation/s that I have done because at the moment I'll be seeking further legal advice and I'll be submitting a law suit for slanderI also intend on speaking to various newspapers to show people how me a disabled person with mental health problems is been treated
I have advised you how my account has been disabled because I have pages on Facebook and people around the world get help I of me having pages so what they do is report my account from their Facebook and you will find they have about accounts and they report me from each one and Facebook then respond by disabling accounts
I have been receiving emails from you asking me to provide a picture of my face and holding my driving license next to my face and to send it to Facebook then they will activate my account again - the email says someone has been pretending to be me that's why you need my identification
Final Business Response /* (4000, 11, 2016/02/23) */
Hi ***,
As *** explained, your account has been disabled because you violated Facebook's TermsWe disable users who send unsolicited messages and create objects for the sole purpose of promoting or advertising a product, service, or opportunity
One or several of the pieces of content you are responsible for were identified as engaging in such activitySome examples of this include:
- Encouraging shares, likes or clicks under pretenses, defined as
- Failing to enable promised functionality
- Failing to deliver promised reward
- Failing to direct to promised content
- Maintaining pages dedicated solely to the promotion of online giveaways
Unfortunately, we will not reactivate your account for any reason
You can learn more about Facebook's policies by reading our Community Standards here: https://www.facebook.com/communitystandards/
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 13, 2016/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
I refuse to accept that I have violated Facebook terms, I'm a year old and I look after what I do on Facebook
I find your reply absolutely appauling, I've asked you (FB) to explain the violations I'm responsible for because this is coming under slander and the fact you know I am disabled with a mental health condition I find your approach to me unacceptable
I also contacted the national human rights act and explained in detail and luckily I got a reply well a very detailed reply where my rights have been violated which I'm happy to provide the email
All I require is the Facebook pages I've built and paid to promote some posts on the pages to be given to me as well as the photos I have on that account I would like access to
To make it clear all I want is the Facebook pages and the photos that's on the account which I believe is my property
Finally I intend on speaking to national newspapers and different campaign groups because Facebook has done nothing but discriminate me from the word go
So please either give me access to get my belongings or provide me the exact reasons because this will be key to any court case I persu

Initial Business Response /* (1000, 5, 2015/01/08) */
Hi ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your account
Thank you for contacting Facebook,
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2015/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have sent multiple inquiries previously, but will resubmit via the above link as requested by FacebookI will await a response and will follwith the Revdex.com, if neededThanks for your help
Final Business Response /* (4000, 19, 2015/02/12) */
Hi ***,
Facebook only issues refunds for unauthorized or fraudulent charges, so we'll be unable to refund you in this particular caseThis decision is final and can't be appealed
When you created your ad, you agreed to our Terms and ConditionsLearn more about our Payment Terms:
http://www.facebook.com/payments_terms/?ref=cr
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 21, 2015/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for your responseMy final question is, why was the account disabled? The company is an educational and anti-bullying entity

Complaint: ***I am rejecting this response because: Here is my profile link ***Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/12/15) */
***,
Thank you for your inquiry through the Revdex.com
According to your ads manager, you have created campaigns totaling $57.12, which is the amount you were billedIt appears that there is no overcharge
As for
the $spend limit, the spend limit for this account took effect on Wednesday, October 22, at 10:44pmAny activity prior to this is not applied to the spend limit
Please let me know if you have further questions
Thanks,
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because it states clearly on your website that the spending limit applies to prior charges! And I quote, "Anything that you have already spent will be applied to your new limit." This whole process has been ridiculous! Your website clearly states one thing and your representatives state anotherThis is a blantant lie that you are telling customers on your website and I expect the fraudulent charges to be reimbursed to mePlease act like you are a company with some integrityI can assure you that I will let my co-workers and friends know about your business practices

Initial Business Response /* (1000, 5, 2015/06/10) */
Hi ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXXA Facebook
representative will then be able to fully investigate your account
Thank you for contacting Facebook,
***
Ads Payments
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
deleted our posting, sites cant comply with visual verification ID guidelines due to disability for son and self, submitted, mobile number, EMAIL, etc
submitted IDs email,mobile phones numbers, city & school IDS, this is percent us and can prove it.post are removed constantly, sites are removed, groups are removed ad never went up despite payment, etc
DESIRED RESOLUTION::money refund, follow own posting guidelines do not arbitrarily keep suspending our accounts, stop visual verification as disability prevents it reasonible acc etc
Final Business Response /* (4000, 9, 2015/07/06) */
Hi,
Please help us verify your identity so that we can help resolve this issueWe can accept any of the following:
A government-issued ID that shows your name, photo and date of birth
Two different forms of ID that both show the same nameAdditionally, one of the IDs must include a photo or date of birth that matches the information on your profile
forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile
If possible, please save the file(s) as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number)
Learn more about the types of ID we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Please reply, with your identification, to the copy of this email that was sent directly from Facebook
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have provided them with a school Id, disability id, several mobile phone notifications, numerous email verifications as well as credit cardWe have repeatedly communicated and resubmitted the aboveTheir facial recognition verification, besides being flawed, as they would ask us to associate inanimate objects with peopleAs well as photographs of famous people with specific individualsAlso, as we have repeatedly informed them, Mr*** having suffered a tbi injury, his disability specifically precludes him from being able to perform this impossible verificationBottom line for us is we are 100% dissatisfied with their resolution and we Want to make this statement a matter of recordWe cannot stress strongly enough that we are 100% dissatisfied with their resolution and we want it a matter of record with the Revdex.com

Initial Business Response /* (1000, 5, 2014/10/30) */
Hi ***,
Thanks for writing inWe appreciate your patience
I apologize for any confusion surrounding the recent order that was refunded to your account on October 22, Refunds can take up to 7-business days to complete and
appear on your statementPlease be aware that a refund to a PayPal account will only appear on your PayPal statement
I have reviewed your account, and it does appear that the refund has successfully processed within our systemIf 7-business days have passed and you have not received your refund, please reach out to your bank, which should be able to provide you with more information about your refund
Please let me know if you have any further questions
Thanks,
***
Payment Operations
Facebook

Hi,Thanks for contacting Revdex.com.Facebook records indicate that your ad account currently does not have any active ads running. In order to settle your outstanding balance you can visit the help center to learn more about the most up-to-date list of available payment methods:https://***Please let me know if you have any other questions.Thanks,***Payment Support Specialist

Initial Business Response /* (1000, 5, 2014/09/24) */
Hi ***,
Thanks for your messageYour account was disabled for violating the Facebook TermsUnfortunately, this means that we will not be able to reactivate your account for any reason
Facebook is a community where people connect and
share with friends using their real identitiesThis means:
- Your account must list your real full name and birthday
- Personal accounts must represent individual people onlyIt's a violation of Facebook policy to use a personal Timeline to represent anything other than yourself (ex: celebrities, pets, ideas, objects, etc.)
- Using your account created to repeatedly contact strangers for business or dating purposes is not allowed
For more information about these policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not done any of the following and do not belive I have done any thing listed on ther written terms & conditionsI can also see that the account is still active and veiwable from my friends accountWhat is going on, truly!? Youre the repIve spoken to now and the only rep that has said this! Please help
Final Consumer Response /* (4200, 11, 2014/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are telling me information that I am already told beforem my request is that it should be deleted because it is still available online for all to seem delete it if I am bannedIt should not exist if I am not able to use itI will persist with this until my needs are met
Final Business Response /* (4000, 14, 2014/10/10) */
Hi ***,
The account associated with the email address included in your Revdex.com request was disabled for violating the Facebook TermsAs a result of being disabled, the account is not visible on the site
If you are still able to see your account on Facebook, please respond with the login email address that you use to access the account so that we are able to locate the account that you are referencing
Please keep in mind, that we are unable to assist without information that will allow us to locate the account
Thanks,
***
The Facebook Team

Hi ***,We have reached out to you in a separate email to address your concernsPlease check your email inbox for a message titled "Your Facebook Page, *** ***" to learn more.Once you have provided the documentation outlined in that email, we'll be able to assist you.Thanks,***Community OperationsFacebook

Initial Business Response /* (1000, 6, 2015/03/01) */
Hi ***,
Facebook accounts are designed for people to use their authentic identities to connect and share with each otherUsing a profile to represent someone or something else doesn't comply with the Facebook Statement of Rights and
Responsibilities
We are sorry to hear that you're concerned about your safety on our siteFacebook is about sharing, and our privacy controls give you the power to decide what and how much you share
You can adjust your Privacy Settings so no one except your friends on Facebook can see certain information listed on your timelineStart by visiting the Privacy Settings page, which you can access from the Account drop-down menu at the top of every Facebook page
Control basic information your friends will use to find you from the Connecting on Facebook section
Control who can see what you share by selecting one of the four global privacy setting groupings (Everyone, Recommended, Friends of friends or Friends only) in the "Sharing on Facebook" sectionIf you'd like to further customize these settings, click on the Customize settings link towards the bottom of that section
Control how your information is shared externally from the "Applications and Websites" section
Block specific people or applications from interacting with you on Facebook from the "Block Lists" section
We recommend that you consider blocking the user involved in the reportPeople you block won't be able to find you in searches, view your timeline, or contact you with pokes, Wall posts, or personal messagesYou can block people by adding their names to your block list at the bottom of the Privacy page, or by checking "Block this person" when you report themThese people will not be notified when you block them, and any existing ties you have with them will be removed
For more information on editing your Privacy Settings, please visit the following link to Facebook's Help Center:
http://www.facebook.com/help.php?page=
Please remember that you should also contact the authorities if you ever feel threatened by something you see on the site
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2015/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, this is not an acceptable response - this is a placatory form response that does not even address the issueI'm assuming, like the stonewalling on both email and postal contact, that the hope is that I will give up and go awayThat is not going to happen
Read my complaint, take the information it contains and look at the email thread of this incident (copy available on request)
Your employee took my private data and published it on your servers against my express wishesA rule of thumb is that if you post it on Facebook then it's public but I DID NOT ENTER THAT INFORMATION - YOU DID!
Now please return a response to my actual complaint and not the one you wish I had made
Final Business Response /* (4000, 10, 2015/03/17) */
Hi ***,
Please be aware that we enforce the Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 12, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What does that mean?
You have not even addressed my issueYour business does not acknowledge that a full legal identity (such as I have not used except for legal purposes since I was 16) is sensitive information, therefore I did not and would not enter that informationYou refused to delete my account and insisted I provide an ID before you would address my initial situationI provided this, reluctantly, with explicit instructions that it was not to be used to modify my account
Despite those clear instructions and in full possession of the consequences, you extracted my legal identity from the ID and put it on your siteEven though my account was suspended at the time, this private information was visible (I have the screen dumps to prove it)
THAT is my complaint and nothing whatsoever to do with either of your responsesPlease respond to my specific complaint and stop posting canned statements