Facebook

Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ Hi [redacted] , We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations. If accounts like this currently exist on the site, it is only because they have not... yet been reported and removed. For more information on how to report content on Facebook, please refer to the Help Center: https://www.facebook.com/help Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I do not accept this response. SEVERAL people have reported the accounts I have reported. This person ALWAYS gets INNOCENT people banned because FACEBOOK DISCRIMINATES against Honest people. This person SEVERAL times THREATENED BODILY INJURY. Are they telling me that Threatening Bodily injury does NOT violate terms of service? Maybe I should have EVERYONE that filed a violation report FILE A COMPLAINT HERE? Would Face book LIKE THIS? Perhaps Facebook would like us to mail SCREENSHOTS of their REFUSAL to uphold their own rules, BUT will BAN people for Warning others of PREDATORS to the B.B.B.? I will be VERY happy to have EVERYONE that submitted a report of this person file a complaint RIGHT HERE. I WANT Facebook to COMPLY NOW, and REMOVE the Communities listed. I thank you for PROMPT ACTION. Final Business Response / [redacted] (4000, 9, 2014/09/18) */ Hi [redacted] , Thanks for your message. It looks like you're blocked from using certain Facebook features. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. Please be patient while you wait for this block to be lifted. Remember: - Most blocks are temporary - We can't lift the block early - Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again To learn more about Facebook's policies, please review the Facebook Community Standards: https://www.facebook.com/communitystandards Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ Hi ***, We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violationsIf you've seen other accounts that violate the Facebook Terms, it is only because they have not yet been reviewed Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the accountIf there is a violation, we take action on the content or account Unfortunately, we will not reactivate your account for any reason For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/ Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I Do Not Accept this because it is not a clear Answer to Why I was Banned/Kicked off Facebook that I was looking for and [redacted] say that The Facebook Team will not Reactivate my Account for any reason, Ok I did see pages that violate Facebook's Statement of Rights and Responsibilities but I was raised to Mind My Own bussiness and and leave other people's stuff alone so I did not report it Final Business Response / [redacted] (4000, 9, 2014/11/26) */ Hi ***, Unfortunately, we cannot provide any additional information about why your account was disabled For more information on Facebook's policies, please visit the Help Center: https://www.facebook.com/help Thanks, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2014/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this Proposed Resolution because The Facebook Team will not Reinstate my Personal Facebook Account: http://www.facebook.com/***.J[redacted] and will not let me know why my Personal Facebook Account was Disabled and have not yet let me know if I can make a New Personal Facebook Account or notI Lost all my Photos cause most likely The Facebook Team Deleted them and I can't get the money back that I paid for the Games: SimCity Social, Bejeweled Blitz on FacebookWhen an Account is Disabled you should at least send a Link to the Persons E-Mail that contains all their Data, Photos, Videos, Contacts

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hi ***, This issue should now be resolvedWe apologize for any inconvenience this may have caused If you have any other questions, please visit the Help Center for more information: https://www.facebook.com/help/?ref=cr Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Hi, Unfortunately, we cannot provide additional information related to this abuse reportPlease rest assured that we will carefully review the material in question and take appropriate action based on our Statement of Rights and Responsibilities For more information on what is and isn't allowed on Facebook, read the Facebook Community Standards: https://www.facebook.com/communitystandards Thanks for contacting Facebook, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is another page on facebook name " [redacted] PO RN videos that comes up when you do a search, and it has a naked woman as the profile picHowever, when you click on it, the the page does not fully load and all you can see is the profile picture of a woman with part of her nipple exposedI hope that Facebook will start putting disclaimers up letting users know that certain pages, pictures, and videos may not be suitable for those under We don't need our teenagers exposed to this kind of material Final Business Response / [redacted] (4000, 9, 2015/08/03) */ Hi, Thanks for the suggestionWe will certainly keep it in mind as we continue to improve the site Thanks, [redacted] Community Operations Facebook

Initial Business Response /* (1000, 5, 2015/07/21) */
Hi ***,
We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please reply to this request with details, and we'll do our best to helpSorry for any inconvenience this caused
We also
recommend checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
Thanks,
***
Facebook

Initial Business Response /* (1000, 5, 2014/10/14) */
Hi ***,
I am very sorry to hear about your lossFor more information on how to request the removal of your loved one's account from Facebook, please refer to the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Once you
have learned more about the types of documentation that we accept for these types of requests, please submit your request using the following form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Thanks,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2014/08/22) */
Hi ***,
Thanks for reaching our to usWe're sorry to hear that you've been having problems with your phone
Installing or un-installing the Facebook app will not cause your phone crash
We hope that you have a great
weekend
Thanks,
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The FB app uninstalling directly caused my phone to cease working in any capacityI took the phone to the Microsoft StoreThey were unable to reboot the phone also, and received the same "storage settings changed or damaged" message when attempting to get phone to startThe Microsoft technician agreed that since the Facebook App was preinstalled with the HTC phone, that given the error message and timing of the phone breaking immediately upon uninstalling the FB app, that the FB app was so embedded in the phones storage, that its uninstalling caused phone to breakFacebook needs to reimburse me for cost of phone
Final Business Response /* (4000, 9, 2014/08/27) */
Hi ***
We understand that difficulties with your phone can be extremely frustratingUnfortunately, we are unable to replace your phone at this point in time
Please consider reaching out to the manufacturer of the device for more assistance with hardware related issues
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook's response is consistent with their arrogant culture
The problem is not with the phone, the problem is that the Facebook App, which was so embedded in the phones storage system, caused the phone to break upon uninstalling the FB AppThe Facebook phone apps are designed to gather all user data (all images, contacts, usage) on the phone's storage systemIt is Facebook's deep embeddeness into the phones storage necessary to gather all this private data that caused the phone to break upon its uninstallationIt is the likely explanation for the phone now gives a "storage settings changed or broken" error messageFacebook is more concerned about gather data on users, than they are about the userFacebook chooses to ignore the Microsoft Store technician who concluded that it was likely the uninstallation of the FB App caused the phone to breakFacebook should pay me $for having to buy a new phone

Initial Business Response /* (1000, 6, 2014/09/18) */
Hi Sohelia,
Thank you for your messageFacebook actually does not have a hour refund policyRefunds are reviewed on a case by case basis by either Facebook or the developerUnfortunately, we will not be able to refund you at this time
I am sorry for the inconvenience
Thanks,
London
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wnat to know why they are not able to refund me my money all they said was that they cant it IS stated that the Developer has Hours or its an auto matic refund and now they are going off their OWN policy what is this?
Final Business Response /* (4000, 10, 2014/09/24) */
Hi ***
Thank you for your messageOur records indicate that the developer has actually denied your refund requestThis is why we are unable to refund you for these purchasesI would recommend reaching out to developers to understand why they denied your refund request
Please let me know if you have any other questions
Thanks,
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 12, 2014/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Right they denied ONLY a few NOT all of the purchases that I had requested back I do want the purchases that they did NOT declineThey declined about of them, I have almost 500,purchases so!

Initial Business Response /* (1000, 5, 2015/08/27) */
Hi ***,
We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please reply to this email with details, and we'll do our best to helpSorry for any inconvenience this caused
We also
recommend checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/12/30) */
Hi ***,
Thanks for reaching out to Facebook through the Revdex.com
We've reviewed your report, and it looks like this is no longer an issueSorry for any inconvenience this caused
Thanks for contacting Facebook,
***
The Facebook
Team

Initial Business Response /* (1000, 5, 2015/01/15) */
Hi ***,
Thank you for reaching out to Facebook and reporting thisThis problem has been resolvedYou should no longer receive emails regarding this accountAdditionally, if you'd like to sign up for an account or add this email address
to your existing Facebook account, you should now be able to
If you have received an address confirmation email from Facebook in error, it is likely that someone either mistakenly attempted to add your email address to an account or incorrectly tried to create a new account using your email addressAs long as you do not click the confirmation link contained in the notification email, no action will be taken, and your email address will remain secure
While anyone can request that an address be associated with an account, only the person with access to the address can confirm this changeIf you have any additional security concerns, please let us know and we will take further steps to assist you
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you, ***, for your responsePlease understand that a large part of my complaint is that I had to go to the Revdex.com in order to be able to communicate with a human Facebook representativeThis isn't okay
Hopefully, then, you can understand what the Facebook automated system couldn't - that I never clicked a confirmation email, of which I am 100% certain, because said email would have been in Spanish
So it is 100% certain that the person who established the Facebook account either hacked my email, or hacked the Facebook systemYou'll probably want to assume that they hacked my email, but there is no indication that this happenedI use this email address all the time, and there's never been a lapse in its proper operationI suppose it's conceivable that someone obtained my password, and used my account to establish his Facebook account, and immediately deleted the confirmation email before I could see itIt's also possible that a hacker found a way to circumvent the Facebook registration systemI wouldn't discount the possibility, because this exact same thing also happened on my Gmail account
With the Facebook account fraudulently using my Gmail account, I was able to correct the problem simply by changing the password ** the Facebook accountWith the Facebook account we're dealing with here, this was impossible, because Facebook was asking for the user's birthdate in order to change the passwordI then spent hours futilely trying to find a way around this roadblock - the eventual solution entailing a complaint with the Revdex.com
You need to modify your system so that others don't have to go through this headacheAnd yes, Facebook's policy of providing ZERO human support should be illegalYour machine is not perfect: Facebook has been sending me huge quantities of spam for the last year or two, and there's been no easy way to stop it
Thanks again for your attention,
***
Final Business Response /* (4000, 14, 2015/02/11) */
Hi ***,
Thank you for your response
If you have received an address confirmation email from Facebook in error, it is likely that someone either mistakenly attempted to add your email address to an account or incorrectly tried to create a new account using your email addressAs long as you do not click the confirmation link contained in the notification email, no action will be taken, and your email address will remain secure
While anyone can request that an address be associated with an account, only the person with access to the address can confirm this changeIf you have any additional security concerns, please let us know and we will take further steps to assist you
Thanks for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 16, 2015/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my last two emails I've described in exacting detail why your responses are irrelevant to this problemI can only conclude that you are either a robot, or a person who can't read English very wellIt appears that you are pasting in scripts that you guess might apply
In other words, Facebook is so focused on their profits that they don't even take a Revdex.com complaint seriously enough to warrant a competent human response
I can't see any point in restating what I've already stated so clearlyIt's entirely possible that this entire problem is caused not by a breach of my email, but by a breach of the Facebook registration systemIt appears that you wouldn't care enough to discover such a breach if it existedSo what if millions of people are subjected to unwanted spam from fraudulent Facebook accounts? If it doesn't cost you money, why would you care?

Initial Business Response /* (1000, 8, 2015/04/02) */
Hi ***,
Due to our large volume of incoming advertising requests, we do all of our correspondence through emailWe apologize for any inconvenience this may causePlease email me here with any questions you may haveI'd be happy to
answer them for you
Thanks for contacting Facebook,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 10, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want him removed as well as my pictures asap
Final Business Response /* (4000, 12, 2015/04/16) */
Hi,
Thanks for bringing this to our attentionThe best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook
You can learn more about using report links by visiting the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:
https://www.facebook.com/help/tools/?ref=cr
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/06/26) */
Hi,
This issue should now be resolvedWe apologize for any inconvenience this may have caused
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was only a general response from a Facebook admin about my account now being restored, this has no indication that they have taken the time to read my complaint, look at how their computer systems, policies or staff discriminate against persons with not typical namesI absolutely want Facebook to not only look into these discriminatory practices but to provide an actual correspondence (not a canned reply) to me about what they are working on doing internally to help ELIMINATE the issue of name-flagging based on improper, descriminating screening systems within their company!
Final Business Response /* (4000, 9, 2015/07/13) */
Hi ***,
Thank you so much for your feedbackPlease know that we have shared your comments with the appropriate senior leadershipThough we are unable to comment on any ongoing policy changes or adjustments, please know that we value the time you took to contact us
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/08/02) */
Hi ***,
We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please reply to this email with details, and we'll do our best to helpSorry for any inconvenience this caused
We also
recommend checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/06/18) */
Hi Mr***,
Thank you for your reportIn order for us to investigate this issue we will need more informationPlease respond with the following information:
- URL to the Facebook Page you are reporting
- URL(s) to individual pieces
of content you are reporting
Once we have this information, we will be able to investigate
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/07/06) */
Hi ***,
Thank you for taking the time to share your concernsAt this time we are not able to make the feature changes you have requestedIf you have any other questions about privacy I encourage you to take a look at our help center
here: https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks!
***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The link provided merely discusses the basics of the chat featureThis does not resolve the problem at allI don't want a time-stamp to appear next to my name indicating when I was last active on FacebookIf I wanted to let people know I was online, I would turn on the chat featurePlease explain how this does not invade on my privacy
Final Business Response /* (4000, 9, 2015/07/13) */
Hi ***,
Thanks for writing back inFeedback like yours helps us improve your experience on FacebookAs *** previously mentioned, we do not currently have plans to change this feature, but we appreciate you bringing your concerns to our attentionWe will take this feedback on board as we consider changes and improvements to Facebook in the future
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/03/05) */
Hi ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your accountThank you for contacting Facebook
Thanks,
***
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/10/08) */
***,
Thank you for filing this reportWe are aware of this issue happening to some of our users and are investigating it nowI know this is frustrating and I thank you for your patience on this issue
We will get back to you with more
information as we investigate further
***
Facebook

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi ***,
Your account was disabled for violating the Facebook Statement of Rights and ResponsibilitiesIn an effort to maintain a culture of authenticity on the site, Facebook requires users to provide their real first and last names
Impersonating anyone or anything is prohibited, and fake accounts are a violation of our Statement of Rights and Responsibilities
It appears that you have already attempted to appeal this decision, but have not attached the required documentationUnfortunately, we are unable to process your appeal without the requested documentationPlease respond to your previous correspondence with the Facebook representative with requested documentation
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violationsIf accounts like this currently exist on the site, it is only because they have not yet been reported and removed
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/07/20) */
Hi,
Thanks for contacting usThe email address or phone number you're writing in from doesn't match the email address that's listed on your account
Please resubmit your request using the email address you use to log into Facebook and
we'll be happy to assist you
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My email and phone number have nothing to do with my requestThe phone number listed in my Facebook account is the same I listed hereAnd tell email used in Revdex.com is my personal email Not the one used in facebook
Final Consumer Response /* (3000, 12, 2015/08/12) */
Email used in my Facebook is ***@gmail.Com please tell me whom reported my post so I can just remove then from my list! Also my post had no nudity and it was still removed!
Final Business Response /* (4000, 14, 2015/08/19) */
Hi ***,
This looks like it was a mistake from us, as the content does not look like nudityHowever, this post does violate our Terms of UseThis message serves as a warningAdditional violations will result in the termination of your accountPlease read our Terms carefully and refrain from posting abusive material in the futureThanks in advance for your understanding and cooperation
*
*** Operations
Facebook