Facebook

Initial Business Response / [redacted] (1000, 7, 2015/05/13) */ Hi ***, A post made from your page, Broken Wing (https://www.intern.facebook.com/BrokenWingParrotRefuge) was reported and removed after it was found to be in violation of the Community Standards Facebook requires everyone adhere to the Community StandardsLearn more about them here: https://www.facebook.com/communitystandards/ Thanks, The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Facebook refuses to show us the post that they removed that allegedly violates Community Standards We contend that we never violate community standards Show us the post and explain how it violates Facebook Community Standards

Hi,My name is ***, and I'll be helping to guide you through this process and answer any questions you have along the way.Facebook is a community where individuals are asked to use the name they go by in every day lifeIn order to confirm the name on your Facebook account, we'll have to ask you to submit an ID or other identifying documentsThe ID or documents should show the name you're confirming, in this case [redacted] and either a photo or date of birth that matches the information on your profileIf you don't have a government-issued ID with the name you're confirming, I'd recommend taking a look at the Help Center article below to see the full list of other documents we can use (ex: membership cards, piece of mail): [redacted] Feel free to cover up any personal information we don't need to confirm your identity (ex: address, Social Security number)We'll just need to see the name and photo or name and date of birth that matches the information on your Facebook accountPlease do not reply to this email with your documents; I've sent another email to you directly from Facebook that you can reply to directlyThanks for working with me to get this sorted out, and please let me know if you have any specific questionsBest,***Community OperationsFacebook

Hi [redacted] ,Thank you for contacting us through the Revdex.comTo gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: this is not a friendly sitei have lost contact on all my friends all my modeling pictures!!! all my posts on motivationall my blogs!! I have lost friends that have helped me land jobs!!!!! I don't see how this site is user friendly after going over to the bob to get answers!!! no-one has helped mei tried to work the page and deactivated it because you let porn stars have personal pages with face names and entitle freedom of speech but won't help me or show me how to create a fitness page properly or speak to a human being!!!Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Hi [redacted] , Thank you for your reportI reached out for language assistance, and will re-review your post to ensure we've reached the correct result Thanks! ***, Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The October 13th communication from business is NOT a response to the complaintThis is merely a request for more time to respond to this issue Final Business Response / [redacted] (4000, 9, 2015/11/02) */ Hi [redacted] , Facebook removes hate speech, which includes content that directly attacks people based on their: Race, Ethnicity, National origin, Religious affiliation, Sexual orientation, Sex, gender, or gender identity, or Serious disabilities or diseases For more information about our Community Standards, please review this link: https://www.facebook.com/communitystandards Thanks, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear sir/madam, I appreciate your canned responseUnfortunately, it is not helpingYou have blocked my account FOUR TIMES for quoting the kid's bookMy account is still blocked as of nowI demand the explanation: which part of your "Statement of Rights and Responsibilities" does quoting "Mowgli" book by Rudyard Kipling violates Thanks, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/04/08) */ Hi ***, We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please reply to this email with details, and we'll do our best to helpSorry for any inconvenience this caused We also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr Thank you, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again this is exactly the response that I was talking aboutCan a person actually type an answer out to the question that I have posed please and actually answer my question"This is no longer an issue" is not true as it keeps happeningPLEASE READ MY QUESTION and offer a relevant answer Final Business Response / [redacted] (4000, 9, 2015/05/04) */ Hi ***, Thanks for verifying your identity in the pastWe're sorry for the inconvenience As Milo said, this should not be an issue going forward as you have provided your ID Thank you, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2015/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had to repeatedly provide my ID MULTIPLE times and my account keeps getting locked out due to my nameThe two answers facebook has provided has not resolved the problemThey claim the situation is all set, yet it is not because my account keeps getting locked outThey say I have provided ID in the past and the situation is remedied, however my account has been locked out multiple times even though I have shown proof of identity multiple timesWe are going in circles hereThey are ignoring the fact that I have proven identity multiple times yet my account keeps getting locked out telling me that my name isn't validWhen will Facebook address this?

Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ Thank you for your inquiry through the Revdex.com To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A Facebook representative will then be able to fully investigate your account Thanks, [redacted] Payment Operations Facebook

Hi [redacted] ,Thanks for contacting the Revdex.comOur records indicate that your account has been reenabled and the issue that you're having should have been resolvedPlease let us know if you have any further questionsThanks,***Support Specialist

Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ Hi ***, It looks like you're reporting a timeline for violating your privacy rightsIf you're trying to report an entire timeline, you're probably trying to report an impostor accountFake accounts created to imitate real people (impostor accounts) are not allowed on FacebookWe can't take any action against an impostor timeline from this channel, but you can learn how to report this to us here: https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX If you're trying to report a specific piece of content (photo, video, share, etc.) within the timeline you're reporting, we need you to send us a link (URL) to this contentIf this content is on a Wall or in your News Feed, you can get the URL by clicking the time or date that appears with the post (ex: "hours ago" or "August 9") If you believe that every image within a particular photo album, without exception, violates or infringes your privacy rights, you can report the entire album by providing its URL (instead of the URL for each individual image) Once we receive this information, we'll investigate this further Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Thank you for contacting the BBB. I have reviewed your account and can see that you have redeemed your gift card but have not yet spent the balance on your account. You can view your account balance on the "Payments" tab of your account... found here: http://www.facebook.com/index.php#!/editaccount.php?payments. In order to use your account balance in your desired game, you will need to convert your local currency to in-game currency or items by following the instructions below: 1) Go to the app you want to use your account balance in 2) Select the game item or currency package you would like to purchase 3) Click "Continue." If you have enough funds to make the purchase, click "Buy" to complete your transaction. 4) If your account balance does not cover the total amount, select which payment method you would like to use to cover the remaining balance. 5) Complete the transaction by clicking the "Buy" button. If you believe the issue is with the game itself please contact the app developer as the developer handles all in game purchases. To contact the developer of an app or game: Go to the App Center: https://www.facebook.com/games Search for the app or game in the search box in the top right Select a result and click Report a Problem Select a reason and click Submit You can also contact the developer while using some apps and games on Facebook: Open the app or game Click Report/Contact in the bottom-right corner of the page Select a reason and click Submit Keep in mind you may need to give the developers your user ID to help them better address your question or concern. Learn more about finding your user ID for your apps and games in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr Thanks, [redacted] Payment Support Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a default response. Facebook has no intention of integrating a way so that I can use my game card. This would solve the problem. There currently is no option to use the game card on the Supermechs game. WHY? DO THE RIGHT THING AND FIX IT!!! Final Business Response / [redacted] (4000, 9, 2015/09/16) */ Hi ***, Thanks for contacting BBB. We appreciate your patience. Our records show that you've already successfully redeemed your Facebook Games gift card. You can view your account balance by visiting your payment settings: https://secure.facebook.com/settings?tab=payments§ion=settings?ref=cr You can use your account balance to purchase in-game items or currency. Learn more how to do this in the Help Center: http://www.facebook.com/help/usebalance?ref=cr Let me know you have any further questions. Thanks, [redacted] Payment Support Specialist Facebook Final Consumer Response / [redacted] (4200, 11, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again I have not used ANY of the balance on SUPERMECHS BECAUSE THERE IS NO OPTION TO ON THE GAME HOME SCREEN! DO THE RIGHT THING AND FIX THE PROBLEM!!! MAKE AN OPTION FOR ME TO BE ABLE TO USE A FACEBOOK GAME CARD ON THIS GAME!!! QUIT STALLING!!!

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Hi, Thanks for getting back to us, but unfortunately we still can't confirm you're the owner of this account based on the information we've received. Please reply with a scan or photo of your government-issued photo ID that clearly shows your... name as well as your photo or date of birth. If you're unable to provide a clear scan or photo of your government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile. Learn more about the types of ID we accept in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Please cover up any personal information we don't need to confirm your identity (ex: address, Social Security number) and save the file(s) as a JPEG. We apologize for any inconvenience and hope to hear from you so we can help. Thanks, [redacted] Facebook Support

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted] - I forgot my Instagram password: [redacted] - My Facebook account has been hacked: [redacted] - My Instagram account has been hacked: [redacted] - I am not receiving my security code: [redacted] - My email or phone number is attached to someone else’s account: [redacted] - Facebook is asking me to submit ID: [redacted] - I’m having issues with my name on Facebook: htt [redacted] - I think someone was trying to scam me or a friend: [redacted] Thanks, ***The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Hi ***, Thanks for writing inWe're sorry to hear you've encountered this problem on FacebookWe'd like to investigate, but to do so, we need a little more information Could you please provide exact links to the post you believe should not be on Facebook? Thanks, [redacted] Facebook

Initial Business Response / [redacted] (1000, 5, 2014/09/03) */ Hi [redacted] , Thank you for your message. The best way to report a fake profile is by using the "Report" link that appears near the content itself on Facebook. You'll find more information about how to use report links in the Help Center:... https://www.facebook.com/help/XXXXXXXXXXXXXXX In addition to these reporting options, Facebook provides several different tools for addressing abuse on the site, including: - Sending a message to the person responsible for posting - Blocking the person from contacting you - Reporting the person if their behavior is abusive You can learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, Unfortunately it appears you didn't read my complaint. I made it pretty clear that I know how the reporting system works and how to use it. I even went as far to say do not send me that very link which was blatantly ignored. Please read my complaint so it can be properly addressed and I ask that you DO NOT send any more tutorials from the help section or refer to the help center... The reporting system does not allow for unique circumstances to be addressed properly. The regular system also does not have a option to report people with multiple accounts which clearly listed as a violation of the FB rules. I would like someone from Facebook to reach out to me via email so I can send through the accounts (there is a large number of them) that need to be immediately reviewed, for permanent deletion as well as explaining the complex issues involved with this group of accounts. I will re-state that I know what violates the website rules, and I know how to use the reporting system. I do not need tutorials, I need someone to address my case preferably by email so I can have this issue resolved. Final Business Response / [redacted] (4000, 9, 2014/09/18) */ Hi [redacted] , Thank you for your message. As previously stated ,the best way to report a fake profile is by using the "Report" link that appears near the content itself on Facebook. Your report will be addressed by a member of the Community Operations team. You'll find more information about how to use report links in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX In addition to these reporting options, Facebook provides several different tools for addressing abuse on the site, including: - Sending a message to the person responsible for posting - Blocking the person from contacting you - Reporting the person if their behavior is abusive You can learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr Thanks, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2014/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I said the reporting form was inadequate for reporting and removing fake accounts, especially in my circumstances. How can issues be resolved when FB gives you no form to explain the issue. As expected, they completely ignored my complaint and did not address a single thing that I asked. I will seek legal action now instead, what a shame Facebook does not protect it's users.

Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ ***, I am sorry that you are encountering this frustration on Facebook. Would you please provide the URL or current username to the current Page that is not working for you? This will help us to investigate the situation further. Thank... you for your help. I look forward to assisting you here. [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/03/26) */ Hi [redacted] , We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please reply to this email with details, and we'll do our best to helpSorry for any inconvenience this caused We also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 6, 2015/08/04) */ Hi ***, Thanks for bringing this to our attentionThe best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook You can learn more about using report links by visiting the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Hi ***, Thanks for contacting Facebook. I am looking into your request, but need more information to locate your account. Please provide as much of the following account information as possible: Your full name as it appears on... Facebook Your date of birth (month/day/year) Email address originally associated with your account A link (URL) to your timeline on Facebook Please also provide the first 6 and last 4 digits of the card number which you made the ads payments on. I'll investigate the matter as soon as I receive this info. Thanks, [redacted] Payment Operations Facebook

Initial Business Response / [redacted] (1000, 6, 2015/12/17) */ Hi [redacted] , I'm sorry to hear you had a bad experienceFortunately, I can share with you that the reason you were blocked was for going a little too fast with posting, not because you were reported by somebody We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusiveThese limits are usually triggered when someone is moving too fast, for example, posting too frequently in groups Most blocks are temporary, and yours has actually been lifted, but once you are allowed to use this feature again, you may need to slow down so you don't get blocked againPlease let me know if you have any other questions or concerns! Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear [redacted] , Thank you for responding to my concernsIt is disappointing that facebook's response arrived after the block was lifted and not at the beginningThat being said, the explanation as to why I was blocked, is extremely confusingRules are rules, including rules set by facebookNo where on facebook in my avid investigation of your rules and regulations can I find anything describing what a "little too fast" impliesWhat exactly does a "little too fast" mean? I don't even understand what "fast" would mean in this context It seems that it is the job of the administrator of each group to determine which member is being abusive or disruptiveYou wrote that there was no***plaint about me, so what abusive or disruptive behavior would you be referring to? I would really appreciate knowingIt's like asking someone not to eat too much without telling them exactly what "too much" meansDoes it mean an ounce, a pound, a cup, a quart? Can you imagine trying to bake a cake when the recipe calls for "not too much" butter rather than asking for a tablespoon of butter? I belong to over groups and in some of those groups people post hundreds of times a weekI don't post anywhere near that amountDoes facebook actually count how many times someone posts in a group? What mathematical formula do you use to determine if it's more posts than another member who is not being blocked? In order to prevent from being blocked for "going too fast" in the future, and in order to know exactly how to "slow down", I am asking for a specific number of posts allowed per group and exactly how many per day in a group, so as to***ply with your rulesCan you also please give me a url where I can read the "going to fast" rule so I can refer to it in the future? I feel that saying someone is "going too fast" or posting too much is arbitrary and unless you can give specifics, it puts your loyal members in a position where they don't know how to***ply so as to prevent being blocked againI do not want to be blockedI want to follow your rules but rules must be clear and specific in order to be***plied withI need your help in understanding exactly how to move forwardI don't think this is asking too muchDo you think you and facebook can do this for me? I think it's only fair for facebook to provide specifics so we can***ply with your guidelines I look forward to a detailed response because that will help me to avoid being blocked again Thank you and happy new year Final Business Response / [redacted] (4000, 10, 2016/01/20) */ Hi [redacted] , Since several different factors are considered when a block is put in place, we can't offer one specific guideline for how to avoid them in the futureOur general r***mendation is to slow down and wait a bit longer between posts To learn more about blocks and why they happen, visit the help center: https://www.facebook***/help/ Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ Hi [redacted] , Thank you for your inquiry through the RevDex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A... Facebook representative will then be able to fully investigate your account. Thank you for contacting Facebook. Thanks, [redacted] Payment Operations Facebook