Facebook

Hi,
Thanks for contacting usThis app wasn't built by Facebook so we can't provide service for itPlease contact the developer who created the app by clicking on the report/contact this app link at the bottom of the app
page:
***
Thanks,
The Facebook Team

Initial Business Response /* (1000, 5, 2014/12/23) */
Hi ***,
Thank you for reaching out to FacebookFor more information about what to do if someone is attacking you harassing you on Facebook, please visit this page in the Help
Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need to make sure it is removedAll they sent was a copy and page of some facebook linkeI need to make sure this post has physcially been removed off of this girls page, my full name is on it accusing me of comitting a crime
Final Business Response /* (4000, 9, 2014/12/30) */
Hi ***,
Thank you for your response to FacebookWe investigate all reports of content thoroughly, and remove all content that violates our Statement of Rights and ResponsibilitiesOur Statement of Rights and Responsibilities can be found here: https://www.facebook.com/legal/terms
To learn how to report content, please visit this page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
If you feel you are being harassed or bullied on Facebook, this page in the Help Center provides some tools and tips:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2015/03/02) */
Hi ***,
Thank you for reaching out to FacebookWe're sorry you never received our confirmation emailWe've confirmed your pending email addressYou should now be able to use that email address to log inYou should also be able to
access all of our features now that your email address is confirmed
If you're still having trouble logging in, try resetting your passwordYou can do this by selecting the "Forgot your password?" link located above the Password *** when you sign in
If you have any further questions, please visit our Help Center:
https://www.facebook.com/help
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A standard form letter reply especially saying sorry does not even come come close to address my complaint as it doesn't mentioned:
Why I and many other Facebook users get no reply from support, even those Facebook claim they are here to help
Why I and many others didn't get a confirmation email for me times and it didn't mentioned well this be fixed not only for me but many other Facebook users
It didn't mentioned what pending email address has been confirmed and it is impossible to get help from support
Clicking on https://www.facebook.com/help starts the problems all over again especially where Facebook users get no help from Facebook support
And why should users get help from Revdex.com and not Facebook own support?
Final Business Response /* (4000, 9, 2015/03/11) */
Hi ***,
Thank you for your replyIn the future, for issues regarding not receiving a confirmation email, you can reach Facebook directly without having to go through the Revdex.com by clicking the "let us know" link on this page of the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again it is a standard form letter reply doesn't not help in fact Facebook has provided the same link that I have already filled out and still after a number of times didn't receive a confirmation email and where a number of times I and many users didn't get help from Facebook support directly https://www.facebook.com/help/XXXXXXXXXXXXXXX and then https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
So if Facebook really wants to help their users without them going to Revdex.com don't send out standard form response that contain the same links that users have already tried many times and when users ask for help for support, actually get support to response as keeping quiet doesn't help

Hi ***,Thanks for contacting usI have reviewed your accounts and our records show that we have refunded you $on Feb 15, 2016.Unfortunately, I am unable to refund any additional chargesI apologize for the inconvenienceFacebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular caseMoreover, because you previously disputed charges and as a courtesy we issued a one-time refund, we are unable to issue a refund again for purchases made under the same conditions.Thanks,***Payment Support Analyst

Initial Business Response /* (1000, 12, 2015/10/22) */
We looked into this issue for *** and were able to remove some of the content/profiles due to policy violationsWe can't go into specifics here, but if she checks the reported content, she will be able to see what we have removedAnything
we did not remove that has been reported by her is not a violation of our Community StandardsWe are happy to help further if need be and are here if she has any further questions
Initial Consumer Rebuttal /* (3000, 14, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This sounds like a startHowever Facebook is very vague here as to which specific actions they've done and which specific actions they refuse to doPlease respond, Facebook, with clear specifics as to which of my complaints you have acted on, and which you have decided do not violate your Community Standards and refuse to act onAll of my complaints and requests are contained in my original first filing so just go down that list and specify what you've done and what you won't do, with explanationsThanks

Complaint: ***
I am rejecting this response because they are informing me that they are investigatingThe issue has not yet been resolved.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi ***,
Your account was disabled for violating the Facebook TermsUnfortunately, this means that we will not be able to reactivate your account for any reason
Facebook is a community where people connect and share with friends using
their real identitiesThis means:
- Your account must list your real full name and birthday
- Personal accounts must represent individual people onlyIt's a violation of Facebook policy to use a personal Timeline to represent anything other than yourself (ex: celebrities, pets, ideas, objects, etc.)
- Using your account created to repeatedly contact strangers for business or dating purposes is not allowed
For more information about these policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Additionally, I am unable to refund the charge(s).I apologize for any confusion you experienced when making your purchaseFacebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular case
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
what if I was to change my account details to comply with your termsi have told facebook on several occasions that I was unable to use my real name due to whatever program u use to check if an identity is because at time I created my account they thought it was for some reason so the name shin chan I used was my alternate name which iv used as a name that is actually used on official bills I receive so truthfully it is my alias and could be considered my real namei can provide proof shin chan does appear on one or more of my utility bills upon request
Final Business Response /* (4000, 9, 2014/09/24) */
Hi ***,
Your account was disabled for violating the Facebook TermsUnfortunately, this means that we will not be able to reactivate your account for any reason
Facebook is a community where people connect and share with friends using their real identitiesThis means:
- Your account must list your real full name and birthday
- Personal accounts must represent individual people onlyIt's a violation of Facebook policy to use a personal Timeline to represent anything other than yourself (ex: celebrities, pets, ideas, objects, etc.)
- Using your account created to repeatedly contact strangers for business or dating purposes is not allowed
For more information about these policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is clear to me that im getting no where with resolving this matter and its also clear that im getting generic responses from facebooki at this time wish to be put in more direct contact with facebook or I will be inquiring with a lawyer to resolve my issuesit has become clear that u havent taken me or my matter serious and I still do believe facebook is at fault here for this entire situation

Initial Business Response /* (1000, 5, 2015/07/17) */
Hi ***,
Thanks for writing in
You can quickly turn off chat for an individual friend by clicking the gear symbol at the top of your chat window with that friendFrom there, click Turn Off Chat for Name
To learn more about how to
change your chat settings, please review this article in our Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks again for reaching out
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Is the side bar populated by osmosis? I have 2100+ friendsWhy can you not permanently replace the one friend that I don't want to see with one of my other 2100+ friends if a human being is even remotely involved in populating the side bar? Why should I have to turn my chat on and off when you control who I see in the side bar in the first place? Contrary to what Violate has said, I don't think that you populating my side bar and then telling me to turn my chat off for this person is giving me control over thisWhy not just follow suit in your control over the side bar and remove the friend in question permanently?
Final Business Response /* (4000, 9, 2015/07/21) */
Hi ***,
Thanks for writing back in
If you'd rather not turn off chat for your friend, you can also unfriend or block them to remove them from your chat sidebarThis article on our Help Center provides detailed instructions on how to do so: https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks again for reaching out,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the company populates who is in the side bar to begin with, why can my issue not be escalated to the appropriate party for permanent resolution and the friend be removed from the side bar? Do I need to take legal action for my issue to be permanently resolved to my satisfaction?

Initial Business Response /* (1000, 6, 2014/08/19) */
Hi ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your account
Thank you for contacting Facebook
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2014/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
sorry for the gap in my reply after this accedent iv had to do many repairs and changes on my computer causeing my getting and giving of info to take longer :(......I donot have the proper info to send anything from the link above im not even sure if im trying to get help from the right departmet that is why I chose to try customer service I don't think a reply to me is to much to ask please it only takes a few minutes to reply I think it would be he same to reply here as it would if I could send from the link above :( ...ty for your time waiting to hear from you :)
Final Business Response /* (4000, 10, 2014/09/03) */
Hi ***,
I apologize for the inconvenience that you've had
Your inquiry relates to an application that was not built by FacebookUnfortunately, Facebook cannot provide service for applications built by third partiesIn order to contact the developer who created this application, please follow these instructions:
1) Go to the application you are having an issue with
2) Click the 'Report/Contact this Application' link at the bottom of the application's main page
3) Next, click on 'I'm reporting a bug or loading issue within the app'
4) At this point you will either be directed to the developers support site or displayed a contact form within Facebook
5) If you are displayed a contact form within Facebook, please fill out the information requested and write a description of your issue in the section provided
6) Also be sure to check the option 'Let the developer know who I am.' This will allow the developer to locate your order information
Facebook is not responsible for the support provided by this developerIf you continue to have problems, please note that you can remove and/or restrict applications from the "Applications" section of the Privacy pagePlease provide us with the correspondence with the developer, and I apologize once more that you are unsatisfied with the game
Thanks,
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 12, 2014/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
soory for my delays in response trying to straiten out my stuff I think I need then to contact me im tierd of having to send for new credit cards every other week my whole live is a mess its not just about the gamebut it ties into my issues somehow this will be the 3rd cardiv had canceld due to fraud issues also there r fb issues that could arise now im afraid this just keeps getting worse by the day and im not liking it at all idk what if anything I can dothey can do or needs to be done but logging in my fb now is a iffy thing for me on weather or not im going to have one tomarrow please its not going to hurt anyone to talk to me and try to help ty

Initial Business Response /* (1000, 5, 2015/06/24) */
Hi ***,
Thanks for reaching out to Facebook through the Revdex.comIt looks like you're reporting an account that was hackedTo get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the
Help Center will help you secure your account and learn how to keep it safe in the futureThis is the best way to get additional support for your account
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Greetings,
I do not accept this response from the businessI have submitted request via the link provided with all of the proper identification and receive the following response each time:
Hi,
Thanks for your reportBefore we can investigate this issue, we need you to reply to this email and attach a digital image of a government-issued ID of the person being impersonated
The ID you attach:
- Must be government-issued (ex: passport, driver's license)
- Must be in color
- Must clearly show your full name, date of birth and photo
If possible, please save this file as a JPEGBlack out any personal information (ex: address, license number) that we don't need to confirm your identityAlso keep in mind that we won't be able to process your request unless you send an appropriate ID
Thanks,
***
Community Operations
Facebook
All documentation has been forwarded several times to FBMy wife and I are simply requesting that the login information be reset so that we may gain access to her profile
It is extremely unethical that facebook is condoning the hijacking of my wife's accountAny assistance the Revdex.com can be is greatly appreciasted
Best Regards,
*** ***
Final Business Response /* (4000, 9, 2015/07/07) */
Hi ***,
Thank you for your responseHowever, as previously mentioned, we don't support hacked issues through this channelTo get immediate help securing this account, visit:
https://www.facebook.com/hacked
Thanks for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Greetings,
As previously mentioned before, We have exhausted the "hacked account" link you sent yet again
We have also exhausted the account recovery optionEach time we submit proper" documentation, we receive a generic response similar to what you have sent
At this point we feel that it is personal and that we are being discriminated against due to my wife's incarceration
We require the account to be turned back over to turned back over to usUnless, of course, FB condones the hacking of it's members accounts
Best Regards,
*** ***

(The consumer indicated he/she DID NOT accept the response
from the business.)I do not accept this response because another report has been made by the same user but under another fake account name (*** *** ***)My account is blocked for daysI would like my account restored immediately with all block history cleared as I should not have even been blocked onceInstead I have been blocked times within a week because of these fake reports made by fake accounts *** *** and *** *** ***

Initial Business Response /* (1000, 5, 2016/03/21) */
Hello! Sorry to hear about this issue
I've removed the block, but as explanation: we have limits in place to prevent behavior that other people on Facebook may find disruptive or abusiveThese limits are usually triggered when someone is
adding too many friends outside of their network, sending repetitive messages, or posting too frequently in groups
I totally understand your client wasn't being abusive, but our automated systems are built to catch bad users for these reasonsYour client may need to slow down or stop this behavior so they don't get blocked againPlease let me know if you have any other questions or concerns!
Thanks,
***
Facebook
Community Operations

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi ***,
Thank you for your inquiry through the Revdex.com
To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A Facebook representative will then be able to fully investigate your account
Thank you for contacting Facebook
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was actually no 'response.' They provided a link that requested more information so they could 'investigate.' I have done what they asked and await their replyThank you
Final Business Response /* (4000, 10, 2014/10/01) */
Hi ***,
Our records indicate that a refund was previously denied for the purchases in questionUnfortunately, I will not be able to issue a refund
Facebook only issues refunds for unauthorized or fraudulent charges, so we'll be unable to refund you in this particular caseThis decision is final and can't be appealed
When you created your ad, you agreed to our Terms and ConditionsLearn more about our Payment Terms:
http://www.facebook.com/payments_terms/?ref=cr
Thank you for understanding
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 12, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This IS a fraud charge, ordered because of Facebook's fraudulent, deceptive and misleading advertising practicesA complaint has been filed with the FTC as wellAgain, having gotten them to admit they CANNOT 'estimate' the results of their ads, they have no business telling buyers that their purchases will garner an estimated '6-2' likes per $purchase etc- they should either say 'an estimated ZERO-likes per $purchase...or just tell the truth: "WE CANNOT PROVIDE AN ESTIMATED AMOUNT OF LIKES PER AD PURCHASE." Heaven knows how many millions of dollars they've gotten from the public with this deceptive and misleading advertisingThank you in advance for your assistance

Initial Business Response /* (1000, 5, 2014/08/27) */
Hi ***,
It appears instead that you may be trying to report one or more impostor profiles
The best way to resolve this issue is to report it to the team that handles reports of fake or impostor profiles via the following contact form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Once you have provided this additional information, we will be happy to look into the matter further
Thanks,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2016/02/29) */
Hi ***,
Thank you for bringing this account to our attention, this issue should now be resolvedWe apologize for any inconvenience this may have caused
If you have any other questions, please visit the Help Center for more
information:
https://www.facebook.com/help/?ref=cr
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot say the matter is resolved as only one profile was dealt withLast time I checked the profile using the middle name *** was still using itI don't know if this means their middle name is actually *** or if nothing was done at all
Final Business Response /* (4000, 9, 2016/03/20) */
Hi ***,
Unfortunately, we cannot provide additional information related to this abuse reportPlease rest assured that we have reviewed the material in question and taken appropriate action based on our Statement of Rights and Responsibilities
Thanks for contacting Facebook,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The profile of Ariel *** *** still has the same name so I cannot confirm that anything at all has been done about thisI will need to file another complaint also as there are at least a dozen other accounts I have reported, multiple times, with blatantly obvious fake names and nothing is being doneThey have completely fake names, names that have fake parts, and names belonging to multiple individualsAnd as with almost every account I have reported, nothing is being doneFacebook continues to choose not to enforce their own rules, or they simply do not actually review the reports

Hi ***,This block was made in error and we have lifted itWe apologize for this mistake and the inconvenience it cause youLet me know if there is anything further regarding this request that is needed here.Thank you,The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/10) */
Hi ***,
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violationsIf you have received a response from us stating that we have found that the content does not
violate our policies, then we are unable to remove the content
If you encounter any additional content that you believe violates the Facebook Statement of Rights and Responsibilities, please report it and we will be happy to review it for any potential violations
Thanks,
***
The Facebook Team

Initial Business Response /* (1000, 14, 2015/10/08) */
Hi ***,
We have reviewed the page and found that it does not violate our policiesPlease continue to report anything you think violates and encourage others to do the same, especially if the content is related to themselvesWe will review
each piece of content and take action according to our policies
I know this is not the answer you hoped for, so, please let me know if you have any questions
***
Facebook
Initial Consumer Rebuttal /* (3000, 16, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the responseBecause not only do they call people *** on thereThey belittle all kinds of peopleI won't stop until something is done about this pageIt's been reported so many times by so many peopleIt's not only harassing players but belittling themYou must not even be looking at this pageOr you could see it yourselvesNow the response that you gave the Revdex.com is the exact same response you give everyone who reports this pageDo you just have an automation sending out your messages? This is just bull..Anyone needs to take the time to go over this page and read the things they're saying to and about others
Final Business Response /* (4000, 18, 2015/10/19) */
Hi ***,
Thanks for writing back inAfter re-reviewing the page, I can confirm that this page does not violate our Community StandardsWhile we're unable to remove the entire page from Facebook at this time, please continue to report content that you believe may violate - each report that you make will be reviewed and actioned according to our policies
Thanks again for reaching out,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 20, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't but just forget it..I know some others that are taking further actionSo just cancel thisI'll let them do what they have to do :)

Initial Business Response /* (1000, 5, 2015/11/22) */
Hi ***,
We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please contact us with details, and we'll do our best to helpSorry for any inconvenience this caused
We also recommend
checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/05/07) */
Hi ***,
We've received your request to unsubscribe from Facebook and have added your email address our "do not email" list
If you have a Facebook account, you can request to have your account and the information associated with it
permanently deleted from our databaseFor details, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this has NOTHING TO DO WITH MY BROWSER ON MY COMPUTER
I AM TALKING ABOUT SENDING ME MESSAGES ON MY PHONE