Facebook

Initial Business Response /* (1000, 5, 2015/05/20) */
Hi ***,
Your account has been disabled for not following Facebook's Advertising Guidelines
Ad accounts are evaluated for policy compliance and quality of ad contentWhen accounts have run ads that are not policy compliant, they are
disabled
Your account was disabled for running misleading ads that resulted in high negative feedback from people on FacebookOur goal is to provide the highest quality user experienceWe reserve the right to reject any advertising that we deem contrary to these objectivesSimilarly, we reserve the right to close an account creating ads contrary to these objectives
For this reason, if any of your ads have been removed or your ad account has been disabled, we will be unable to reactivate eitherWe apologize for any inconvenience this may causePlease consider this decision final
Facebook only issues refunds for unauthorized or fraudulent charges, so we'll be unable to refund you in this particular caseThis decision is final and can't be appealed
When you created your ad, you agreed to our Terms and ConditionsLearn more about our Payment Terms:
http://www.facebook.com/payments_terms/?ref=cr
Thanks for contacting Facebook,
***
Ads Payments
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from FacebookI reserve the right to reject any response to me from Facebook that is not congruent, nor adhere's with their stated objective of providing me the best user experience; and hence constituting fraudAll of the ads that I was running were completely factual and not misleading in any wayI was following the Facebook Guidelines exactly in all of my adsMy primary focus was to be within the guidelines and provide a quality user experience
To this end, I reached out on several occasions for assistance from the Facebook Ads teamUnfortunately there was never any responseI also completed the Facebook Ads Blueprint certification training, and yet still all of my accounts were disabled indiscriminately, and completely subjectively; not just the one's alleged to be misleadingTherefore I am still seeking monetary damages of a total refund of all advertising costs associate with my ads, and $50,for the irresponsible actions causing me monetary damages
As before, Facebook has the option of providing me with personal assistance to create new ad accounts and guidance as to what they would deem acceptable
Facebook's failure to do either will be construed as an unwillingness to provide services for which I had contracted for

Initial Business Response /* (1000, 5, 2015/07/13) */
Hi ***,
Please help us verify your identity so that we can help resolve this issueWe can accept any of the following:
A government-issued ID that shows your name, photo and date of birth
Two different forms of ID that both
show the same nameAdditionally, one of the IDs must include a photo or date of birth that matches the information on your profile
forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile
If possible, please save the file(s) as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number)
Learn more about the types of ID we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Sincerely,
***
Facebook Support
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I strongly feel that Facebook should not be asking for copies of a government issued ID that contains personal and confidential informationI have know idea who will be receiving this confidential information at FacebookAt this time in the world we are living in with so much cyber security breaches I will not be down loading this information to any organization
I would like to know what caused facebook to lock me out of my Facebook account
*** *** ***
Final Business Response /* (4000, 9, 2015/07/21) */
Hi ***,
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations
If accounts like this currently exist on the site, it is only because they have not yet been reported and removed
We're unable to give you access to this account or continue with your request because you either:
- Haven't sent a form of ID that we can use to confirm your identity
- Sent us documentation that doesn't match the name, photo or date of birth listed on this Facebook account
Please reply to this email and attach a copy of an accepted form of IDBe sure to cover up any personal information we don't need to confirm your identity (ex: credit card number, Social Security number)
Please visit the Help Center to view the types of ID we accept:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Once we can confirm your identity, we can help with this request
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not be submitting a government issued ID, I strongly feel that Facebook should not be requiring such ID because the ID contains personal and confidential information that Facebook is not intitled to haveI just use facebook to stay in touch with family on the East Coast, they have over stepped their boundsAlso do they think I would filed a complaint if I was not *** *** ***
Thank you for your time in this matter
*** *** ***

Initial Business Response /* (1000, 5, 2015/02/20) */
Hi ***,
I've investigated your issue, and can confirm that your account is not compromisedOur records show that these ads and resulting charges came from this accountI apologize for any confusion you experienced regarding this
issue
Thanks,
***
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree that the charges came from that account BUT they were fraudulent charges! I did NOT submit these ads to runPlease provide me with the data you are using to confirm I made these charges; specifically the IP and MAC addresses of the computer and network used to submit my card for paymentYour response is a generic response to all of these complaintsI want specific detailsMy account was compromised and my card was illegally usedThat's the bottom line here and Facebook should look into my explanations and logic to consider the fact that I'm a very small local service business and there's no way that I would pay to run an ad to target people and customers hundreds of miles away from me that is absolutely ridiculous and absurd it makes no sense why don't you use some common sense and take a look at this case as it's fraudulent and I would like my money back
Final Business Response /* (4000, 9, 2015/02/26) */
Hi ***,
Unfortunately, we cannot release the information you requested unless you do one of the following:
Issue a valid subpoena or court orderYou will need to contact your local law enforcement agency or attorney
Submit a notarized affidavit stating that you are victim of identity theft and a copy of a police reportYou may visit the Federal Trade Commission website for a sample affidavit (http://www.ftc.gov/bcp/edu/resources/forms/affidavit.pdf)We ask that you notarize the affidavit in lieu of submitting a copy of your government issued photo I.DIf you choose to have your local law enforcement agency or attorney submit these documents on your behalf, please include in the affidavit your consent to Facebook, Incin releasing the requested information to your local law enforcement agency or attorney
Additionally, please be aware that there are situations where we may be unable to retrieve the information that you have requested due to technical limitationsYou should contact your local law enforcement agency or attorney and discuss this issue with themIf you decide to pursue legal action, have the attorney or officer contact us at ***@fb.com, and we'll communicate with them regarding the issueWe apologize for any inconvenience this may causeFacebook will respond to requests if the company believes in good faith that compliance is required by local law and relates to users from the jurisdiction (see http://www.facebook.com/policy.php)
Thanks for contacting Facebook,
***
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/05/07) */
Hi ***,
We've received your request to unsubscribe from Facebook and have added your email address our "do not email" list
If you have a Facebook account, you can request to have your account and the information associated with it
permanently deleted from our databaseFor details, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this has NOTHING TO DO WITH MY BROWSER ON MY COMPUTER
I AM TALKING ABOUT SENDING ME MESSAGES ON MY PHONE

Initial Business Response /* (1000, 5, 2015/04/08) */
***,
Can you please confirm which email address is receiving the emails from Facebook? I am sorry this is happening and will make sure we investigate further
Thank you
***
Community Operations
Initial Consumer Rebuttal /* (2000,
7, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company requested additional information about the email receiving the messagesIt is my work email account at ***@mail.milThank you for helping me to resolve this matter
Final Business Response /* (4000, 13, 2015/04/30) */
Hi ***,
We're so sorry for this inconvenienceWe've taken steps to resolve the issue, and you should not receive emails from Facebook going forward
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 15, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I remain skepticalAs of today, 5/5/15, I received additional email messagesOne on 5/and one on 5/

Initial Business Response /* (1000, 5, 2015/06/08) */
Hi ***,
We've reviewed your report, and it looks like this is no longer an issue as you have confirmed your nameI am sorry for any inconvenience this caused
Facebook is a community where people use their authentic identities, so
you always know who you're connecting withIf you are interested in changing your name, please know that the only way we can change your name is if you reply to the copy of this email that was sent from Facebook and attach a photo ID that verifies the name you're requesting, in this case *** *** *** and your date of birth
If you don't have an ID that shows the requested name as well as your photo or date of birth, you can provide forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile
Once you send us the necessary IDs, we'll be happy to change your name
View updates from your support dashboard: ***
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
Facebook is asking me for personal information to verify my accountI would like other optionsMy case was closed without explanation
I've used the same name for years on FacebookI am not Pam and do not wish to provide legal documentsI feel I can verify my identity by identifying friends and relativesI emailed my ID to Facebook, and that should be sufficientMy nickname is El Vee Bee and I reserve the right to use it or a derivitive of it
I would like a phone call or a personal response to my complaintI am an abuse survivor and would like to remain as anonymous as possible

Hi Jim,Facebook doesn't operate a "Facebook Lottery." It sounds like the email or notification you saw is likely a scamSpammers and scammers sometimes create phony emails or posts that look like they're from FacebookThese notices can be very convincingIf an email or post looks strange, don't
click any of the links in it or open any attachments, and please report it to us: - If you received an email, please forward it ***- If you received a Facebook message, learn how to report it: ***To learn more about suspicious emails or notifications, visit our Help Center:***Regards,*** Facebook

Initial Business Response /* (1000, 6, 2014/09/10) */
Hi ***,
Thanks for your messageIt looks like you're reporting an account that was hackedTo get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the Help Center will help you
secure your account and learn how to keep it safe in the futureThis is the best way to get additional support for your account
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Okay, I hope my personal information doesn't spread across the internetMy username; *** is locked outMy email address for that account is ***@aol.com and phone number XXX-XXX-XXXX both email and phone is closedI no longer have itSo, I can't reset any passwords, you can't text me, or send me an emailMy Facebook account is in all the search engines with people liking and followingI can't access it and it might be hackers on itSo, all I want Facebook to do is deactivate my account for me or remove it from internet search engines
Final Business Response /* (4000, 10, 2014/09/18) */
Hi ***,
We can't give you access to this account or continue to process your request because we haven't received an acceptable ID that matches the information listed on the account
The account will remain locked as a security precautionWhile it's locked it won't be visible on Facebook or appear in searchWe're sorry for any inconvenience this causes, but this decision is final
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 15, 2014/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is it's still in the search engine and you can search the page on facebookSomebody has click it and likeIt from likes to likesI already checked this outThat's why they need to remove out of the search engines and on Facebook or closed the account downIf it's locked, then it shouldn't be visible for people to see itIf this problem going to continue with giving me the runaway, then I'm to ask Revdex.com to sign me to a lawyer and get this situation handle properly

Initial Business Response /* (1000, 5, 2014/10/08) */
Hi ***,
Thank you for your emailI'd be happy to assist you
Unfortunately, I am still unable to refund the charge(s)
I apologize for any confusion you experienced when making your purchaseFacebook only issues refunds for
fraudulent charges so I will be unable to refund you in this particular case
However, to prevent future friends or family from making future transactions on your account, you can remove a credit card or your PayPal account from the Payment Methods section of your Payment Settings:
https://secure.facebook.com/cards.php?ref=cr
From here, click Remove next to the credit card or PayPal account that you'd like to remove
Thank you for contacting Facebook,
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept it because I never authorized the charges, I have done everything they requested me to do and even after explaining to to them that I am on disability and can not afford this and I would never make charges like this when my money is very limited they still wont refund the money that was TAKEN from me without my knowledge
Final Business Response /* (4000, 9, 2014/10/16) */
Hi ***,
Thanks for contacting FacebookWe appreciate your patience
It looks like a family member or someone you may know personally made these unauthorized chargesI suggest you contact any person who *** have had access to your account and ask them if they've used it
Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
To make it easy to buy things on Facebook, we store your payment information for future purchasesIf you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
We appreciate your understanding
Thanks,
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 11, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I live aloneMy computer is password protectedI removed all of my credit card info as you instructedI am on a very limit budget since I am disabled and only receive disabilityWith the cost of living the way it is, why would I do this? I WOULDN'T!! I'm sure you can understand this or maybe you and facebook just don't care because you are financial able to do what you wantThe money was taken from me and I would like it back

Initial Business Response /* (1000, 5, 2015/09/03) */
Hello ***,
Thank you for contacting the Revdex.com
To allow Facebook to assist you with this issue, please submit a request using this link:
To get you the best answer as quickly as possible, please follow the instructions in our
Payments Support Center:
http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX?ref=cr
When writing into that link, please provide a screenshot of your debit/credit card statement with these charges as well as the first and last digits of the card number
Please ensure the confirmation code of the purchase from your bank statement is clearly visibleThis code is a combination of 5-letters and numbers that appear next to each transaction on your billing statement after "FACEBOOK.COM*"
Also make sure to black out any other sensitive information
Facebook will be happy to look into this issue as soon as they receive this information to assist you with finding the charges
Thanks,
***
Ads Payments
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filled out the form they requested onlineI do not feel comfortable taking a screen shot of my bank statementThey already somehow got too much of my information alreadyI provided the information needed and I copied and pasted the lines of the charges so they could see that informationI hope this is enough and hopefully they get back to me and resolve thisCurrently it is still not resolvedI would have preferred that someone call me to take care of this, but apparently that is not how facebook does business
Final Business Response /* (4000, 14, 2015/09/16) */
Hi ***,
Thanks for contacting Facebook
I'll be happy to help resolve your issue, but first I'll need you to provide me with the following information:
- Date and amount of each charge in question
- First digits of your credit card number
- Last digits of your credit card number
- Screenshot of your credit card statement, with any sensitive information blacked out
In order to take a screenshot, please complete the following steps:
To take a screenshot on a PC:
Go to the page you want to screenshot
Press the "PrtSc" button on the upper right of your keyboard
Open up a word processing or image program
Paste the screenshot into the program by pressing "CRTL" + "V"
Save the screenshot
Attach the screenshot in your response to this email
To take a screenshot on a Mac:
Go to the page you want to screenshot
Hold "Command" and "Shift", then press the number on your keyboard
You'll know you've successfully taken a screenshot when you hear a clicking sound
Go to your desktop to view the screenshot
Attach the screenshot in your response to this email
Once I receive this info, I'll be able to help you out
Thanks,
***
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 16, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook keeps asking for the same information over and over againI ALREADY PROVIDED THIS INFO AFTER THEIR INITIAL RESPONSE> How many times do I have to give my credit card information to them? I already did thisThey got my card information unauthorized in the first placeI do not feel comfortable sending my bank statement multiple timesPlease just tell me how my card information would have been taken charged so I can make sure this doesn't happen againI already provided the information they requested

Initial Business Response /* (1000, 5, 2016/01/13) */
Hi ***,
Thanks for contacting Facebook
You had multiple campaigns running over the time period that these charges occurredWhen multiple campaigns run simultaneously, the total charge will reflect the cumulative budget of all ads
running in that billing periodIn this case, your charges are from multiple ads and campaigns that ran on your account
We always allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budgetThe ads we ran were based on the settings you chose
You can review your desired ads settings by visiting your ads manager:
https://www.facebook.com/ads/manage?ref=cr
You can view the ad campaigns that contributed to the $charge from Dec 19, at the link below:
https://www.facebook.com/ads/manager/billing/transaction_details/?act=XXXXXXXX&p...⇄ /> Please let me know if I can help with any other questions
Thanks,
***
Ads Payments
Facebook

Initial Business Response /* (1000, 5, 2015/07/06) */
Hi,
Thanks for surfacing your issues to us through the Revdex.comI went ahead and turned off email notifications for your account so that you don't receive those any moreIf you want to turn off on-site notifications for likes, you can do that
through your settingsI am happy to give more detailed instructions if that is what you would like to do
Can you please give me further details as to the nature and request of your other complaintsI am happy to help resolve these
Unfortunately, we don't offer phone support through Facebook but do have email support for * variety of issuesThis can be found in our Help Center www.facebook.com/help
I look forward to helping you resolve your other issues
***
Facebook
Community Operations
Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the public needs a way to leave a message when something is broke by phone or by help link that allows us to type a written message
Final Business Response /* (4000, 9, 2015/07/09) */
Hello,
Thanks for writing back inAs *** mentioned, we don't offer customer support via phone at this timeHowever, we have a variety of support resources at www.facebook.com/help - including email support channels and an online community where you can post questionsPlease feel free to get in touch with us this way should you run into any issues in the future
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
facebook needs to provide a full-time person to resolve technical issues and * way for customers to leave * message

Initial Business Response /* (1000, 7, 2015/01/16) */
Hi ***,
Thanks for bringing this to our attentionThe best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook
You can learn more about using report links by visiting the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:
https://www.facebook.com/help/tools/?ref=cr
Thanks,
The Facebook Team
Initial Consumer Rebuttal /* (3000, 9, 2015/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately the links sent by Facebook concerning abuse are confusing a day unclear
it does not work and is very difficult sending a simply abuse report of this site that I had sent and explainEd on detailThis site that was created is frighteningIt has my perssonal information linked to mybFacebook when I sign in with my personal passwordIt was created overseas and has my name and title which is cyberpiracy, Internet identity theft, misleading with deceptive business practices,
redirected to a paid site which is some sort of ponzi scheme and I fear for lifeFacebook needs to take this serious and do everything in their will to replace and protect privacy on the WebMy privacy has been invaded and someone has hacked into my Facebook and private information which I deactivated because od this facebook siteI fear that my information is being shared because of this fraudulent Facebook site that I simply want removedThis is a disgraceIt is an emotional distress for mePlease help me
Final Business Response /* (4000, 11, 2015/01/30) */
Hi ***,
Thank you for your responseIt appears that the content you've reported leads to content hosted on a service or website not controlled or operated by Facebook
The URL you have reported does not actually link to any content on Facebook (https://www.facebook.com/search/results.php?q=www.girlsfreegame.com%2F%3FCounci...⇄ /> If you want to have the content that you believe is infringing your rights removed from the actual service or website where it is hosted, you will need to contact the operator of that service or website yourself
If you wish to make a new report about content on Facebook, you can submit a new claim here:
https://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX
If you have any further questions, please visit the Intellectual Property section of our Help Center at the following address:
https://www.facebook.com/help/***
Thank you for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 13, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to submit to that link sndnit is not workingI would simply like Facebook to remove this site that is why I went via Revdex.com because of the difficulties removing
This site was created by someone who stole my information and my identity to tag my name to keep negative information at the top of google
Please remove this fake siteThe link provided is useless and difficult

Initial Business Response /* (1000, 6, 2015/09/15) */
Hi ***,
Thanks for writing in
We'd like to investigate your complaint, but we weren't able to locate your account or the Page you mentionedCould you please provide a direct link to your Page? Once we have this information, we'll be
happy to look further into your issue
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***,
Thanks for respondingThe link to our page was https://www.facebook.com/ZManFishingProducts, but now that link shows that the page has been removedThe name of our company is 'Z-Man Fishing Products,' and you should be able to easily locate the pageControl of the page was restored to the correct admins, the hackers were removed, and spam posts were deletedHowever, the above link still does not workWe can access the page as admins now, and URL currently displayed on my browser for the page is https://www.facebook.com/knowledge02?ref=hlHowever, I would like the first link posted above restored as a number of our customers have it bookmarked, and we are still getting complaints about people not being able to find or access our pageThe most significant issue here is that it took approximately hours for access to our page to be restored, and in the process, we lost a number of followers and were blocked by many more as a result of the spammy postsI submitted multiple requests to be contacted directly by Facebook for support on this issue, but other than your response, I have received NO personal response addressing the situation, and the only e-mails from Facebook I have received are standard form responses that have not been helpful, nor have they addressed the situation or concerns directlyWe are a paying advertiser with Facebook and rely on Facebook as a marketing tool and as a means of communicating with our customer baseI am surprised and disappointed at the lack of response to address the situationA company like Facebook should have better support tools (i.e., telephone, e-mail, live chat) for company's whose reputations depend on what is posted on their Facebook pagesI appreciate that Facebook finally took action and restored control of our page to the correct admins, but the situation above has still not be remedied, and I am still very disappointed in the lack of communication and support on Facebook's behalfJudging from the number of similar issues and complaints I found around by searching the web and the number of unaddressed pleas for help and unanswered queries from others in similar situations on Facebook's own 'Help' forums, this appears to be a common issue where Facebook can and should be doing a better job of supporting businesses whose pages have been compromised by hackers!
Thank you for your attention to this matter
***

Initial Business Response /* (1000, 5, 2015/09/14) */
Hi ***,
Thank you for reaching out to Facebook through the Revdex.comWe have responded to your original email sent directly to Facebook
Thanks for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2015/12/16) */
Hey ***,
We always allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budgetThe ads we ran were based on the settings you chose
You can review your desired ads
settings by visiting your ads manager:
https://www.facebook.com/ads/manage?ref=cr
For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.com/ads/manage/billing.php?ref=cr
We also suggest making sure your ad is as relevant as possible by targeting your ad to the most appropriate audienceYour ad is more likely to perform better and continue running successfully if it's being displayed to people who are the most interested in clicking itYou can learn more about audience targeting in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Note: We only issues refunds in cases of unauthorized or fraudulent charges, so we'll be unable to refund you in this particular caseLearn more about our Payment Terms:
http://www.facebook.com/payments_terms?ref=cr
Thanks,
***
Facebook Ads Payments
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Promote AD, page in selected citiesNOT MILES AWAY.I DIDNT ASK FOR REFUND, BETTER CUSTOMER SERVICEAGAIN, PROMOTE AD IN SELECTED CITIES,NOT MILES AWAY
Final Business Response /* (4000, 9, 2015/12/27) */
Hi ***,
Thanks for contacting Facebook
When you create ads on Facebook, you're not guaranteed any number of clicks or impressionsFor any given ad unit, we select the best ad to run based on the cost per click (CPC) or cost per thousand impressions (CPM) and ad performanceTherefore, if you're not receiving as many clicks or impressions as you'd like, we suggest increasing your maximum CPC or CPM
We also suggest making sure your ad is as relevant as possible by targeting your ad to the most appropriate audienceYour ad is more likely to perform better and continue running successfully if it's being displayed to people who are the most interested in clicking itYou can learn more about audience targeting in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Thanks,
***
Ads Payments
Facebook

Initial Business Response /* (1000, 5, 2015/01/23) */
Hi ***,
Thank you for reaching out to FacebookWe'll be happy to assist you, but first we'll need some additional information about the account you are having trouble accessingPlease provide as much of the following info as
possible:
- Your full name as it appears on your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you
Thanks for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/14) */
Hi ***,
It looks like you're blocked from using certain Facebook featuresWe have limits in place to prevent behavior that other people on Facebook may find disruptive or abusivePlease be patient while you wait for this block to be
lifted
Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FACEBOOK BLOCKED FEATURES ON MY ACCOUNT FOR NO REASON AND REFUSE TO LIFT THE BLOCKI CANNOT EVEN POST TO MY OWN FACEBOOK GROUP I HAVE MADE! I SPEND HUNDREDS OF DOLLARS PER WEEK ON ADVERTISING ON FACEBOOK THEN GET THIS HORRIBLE SERVICE!
Final Business Response /* (4000, 9, 2014/10/22) */
Hi ***,
Thanks for your messageIt looks like you're blocked from using certain Facebook featuresWe have limits in place to prevent behavior that other people on Facebook may find disruptive or abusivePlease be patient while you wait for this block to be lifted
Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Thanks for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AS PREVIOUSLY STATED, I HAVE NOT VIOLATED ANY RULES! YOUR PRE-PROGRAMMED ANSWERS ARE NOT VERY PROFESSIONAL AND DO NOT SOLVE ANY PROBLEMS! MY COMPLAINT STANDS, HORRIBLE SERVICE FROM FACEBOOK!

Initial Business Response /* (1000, 5, 2015/03/19) */
Hi ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your accountThank you for contacting Facebook
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not see a "Payments Support Contact Form"Communication from Facebook always direct / refer me to help or contact optionsWill I get charged according to the amount in my billing threshold as it states? Or is the information in my ad account irrelevant? This is my questionThank you
Final Business Response /* (4000, 9, 2015/04/16) */
Hi ***,
Thanks for contacting the Revdex.com
I apologize for any confusion on your billing schedulePlease let me clarify for youYou'll be charged for your ads each time you reach a certain billing threshold, as well as at the end of the month for any leftover balance you have
The first billing threshold is $25, and will rise with each successful charge to $50, $250, $and $
You can always check your current billing threshold in the Billing section of your ads manager:
https://www.facebook.com/ads/manage/billing.php?act=XXXXXXXXXXXXXXX
As far as our records show, your threshold took effect during the month of November Your threshold has been rising with successful payments at each level
I've checked your ad account and it is being charged correctly for your ad chargesPlease let me know if you have any other questions
Thanks,
***
Ads Payments
Facebook

Initial Business Response /* (1000, 6, 2015/05/13) */
Hi ***,
Thanks for reporting spam! After investigating, I've found this person to be violating Facebook's terms of useI've taken their profile down
Thanks,
***
Community Operations
Facebook