Facebook

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi [redacted],
It looks like you're reporting a timeline for violating your privacy rights. If you're trying to report an entire timeline, you're probably trying to report an impostor account. Fake accounts created to imitate real people (impostor...

accounts) are not allowed on Facebook. We can't take any action against an impostor timeline from this channel, but you can learn how to report this to us here:

https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX

If you're trying to report a specific piece of content (photo, video, share, etc.) within the timeline you're reporting, we need you to send us a link (URL) to this content. If this content is on a Wall or in your News Feed, you can get the URL by clicking the time or date that appears with the post (ex: "8 hours ago" or "August 9").

If you believe that every image within a particular photo album, without exception, violates or infringes your privacy rights, you can report the entire album by providing its URL (instead of the URL for each individual image).

Once we receive this information, we'll investigate this further.

Thanks,
[redacted]
The Facebook Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because
case #:  [redacted]
No, the business Facebook's reply is NOT acceptable.
 
They offered a link how to close a facebook page, but you have to be logged into the page to close it. And that is the whole problem... I cannot access the page at all. The link they sent was a help pagethat was entirely not helpful.
 
They also said, "Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center."
 
Please help me resolve this issue and thank you so much.  -[redacted]
 
Sincerely,[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account you're reporting about?Thanks,**The Facebook Team

Hi,The links included in your report are for Pages, not for Profiles. Pages and Profiles are held to different standards regarding authenticity and impersonation. If you still feel that the content on the Pages violates our policies, you may report them.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Hi[redacted],
Thanks for contacting us. It looks like you're reporting that your email address is associated with an existing Facebook account that doesn't belong to you. To get help removing your email from someone else's account, please follow the link...

below:[redacted]
 
Thanks,[redacted]
The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I am not receiving my security code: [redacted]Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]Dear Sir/Madam,
As outlined in my original complaint comment, I currently have a case open (Case #[redacted]) which is viewable at [redacted]. I have not received any response from Facebook via this case, nor my previous one which was deleted. Your response to me now was the first (presumably)  non-automated response I have received in 1 year and 4 months. I can assure you that I have attempted everything through the normal guidelines, which is why I've had to contact you through the Revdex.com. 
 
To summarise -
Disabled account email: [redacted]
Date Disabled: Feb 2015
Reason Given: none
1st Appeal URL: [redacted] (Opened Feb 2015, deleted Sep 2015 with no response.)
2nd Appeal URL: [redacted] (Opened Oct 2015, currently no response.)
 
If you require more information I may suggest checking the original complaint details, or if you need any more information I'm happy to provide it to you.
Many thanks,[redacted]

Initial Business Response /* (1000, 5, 2014/09/24) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:
...


https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr

Thanks,
[redacted]
The Facebook Team

Revdex.com:They turned my account back on the day you sent them the complaint. Thanks for your help!I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/12/03) */
Hi [redacted],
I'm so sorry to hear about this experience. I've let you back into your account, but let me know if you have any further problems.
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/09/08) */
Hi [redacted],
Thank you for writing into us. If you would like to file a claim concerning content that you believe infringes your rights, please use this contact form:
https://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX
Thank...

you,
[redacted]
Facebook

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi [redacted],
Thanks for your message. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us, including how to report a review on a...

page:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
We apologize for the inconvenience.

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */
This is a screen shot from [redacted]'s Empresarios Karatbars page that facebook has excuses about removing.
I am less than pleased about these blatant lies and the lying piece of garbage [redacted] who shows no proof of his accusations.

I do not like facebook's inaction on this post and the stupid arrow in the top right corner of the post that does zreo.


Final Business Response /* (4000, 9, 2014/09/18) */
Hi [redacted],
Thank you for your response.
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If accounts or content like this currently exist on the site, it is only because they have not yet been reported and removed, or it has been determined that they are not in violation of our policies.
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid web.com $200 to remove the review that said SCAM... from my facebook page. The lie that I scam people is still on [redacted]'s page as well as on his Max [redacted] page and on his Empresarios Karatbars page and reads as follows. We announce to all affiliates and customers of Karatbars International and that there is a page SCAM (scam) moving over the Internet as if from Karatbars but it is not.
They are swindlers who are taking advantage of what is happening with Karatbars in the world.
The page is: http://www.karatbarsintinc.com/ Karatbars International is walk the steps necessary so that the law can take action on these individuals.
Communicate to your customers, members and friends to ignore that page and do not send any payment to those individuals. (Translated by Bing)
I have reported facebook to FTC.gov and my attorneys will be notified soon if these blatant unfounded lies are not removed. This has been up since Wednesday July XX XXXX X:XX PM. Facebook has had more than enough time to do something. A final note, the stupid x and arrow buttons are worthless and so is the stupid help page and the ignorant recording on the phone that refers you to the useless help page. I run a business and I do not need stupid bs floating around that is not true especially that which has no proof and no base in reality. I have also been getting non stop phone calls from those that claim to be Karatbars upper management making claims that I'm being sued for copyright infringement. Note, karatbars.com does not have a copyright a patent or a business license and the same with [redacted] The karatbars.com affiliates also run around without licenses and pretend to be something. In truth, all they are is a gold dealer that has no proof of how many ore in their group or how much karatbars has made them.

Initial Business Response /* (1000, 5, 2014/11/05) */
Hi [redacted],
Thank you for reaching out to Facebook. It looks like you're reporting a timeline for violating your family's privacy rights. If you're trying to report an entire timeline, you're probably trying to report an impostor account....

Fake accounts created to imitate real people (impostor accounts) are not allowed on Facebook. We can't take any action against an impostor timeline from this channel, but you can learn how to report this to us here:

https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX

If you believe that every image within a particular photo album, without exception, violates or infringes your privacy rights, you can report the entire album by providing its URL (instead of the URL for each individual image).

Once we receive this information through the supported channel, we'll investigate this further.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi,  Thanks for contacting us. Facebook is a community where people use their authentic identities. We require people to provide the name they use in real life; that way, you always know who you're connecting with.  You might not be able to change your name if:   - Your name doesn't follow our name policy- You changed your name in the last 60 days- You were previously asked to verify your name on Facebook  If you need to change your name for a legitimate reason (ex: change in marital status), please fill out this form and we'll be happy to assist you:[redacted]You can also list another name on your account (ex: maiden name, nickname). Learn more about other names in the Help Center:[redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2014/12/10) */
Hi [redacted],
Thank you for reaching out to Facebook. Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:...


https://www.facebook.com/help/XXXXXXXXXXXXXXX/
To permanently delete your Facebook account, click the "let us know" link in the last sentence of the first paragraph on this page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already followed the steps listed by facebook 17 times on 3 different computers and the account is still not permanently deleted. I have asked other people to try to do it by following the same steps...the account is still not deleted. I know how to read and I know how to follow simple step-by-step directions. The action steps listed in the response do not work.
Final Business Response /* (4000, 9, 2014/12/17) */
Hi [redacted],
Thank you for your response. Please follow these steps in order to delete your account:
1. Log in to Facebook (http://www.facebook.com/).
2. Go to https://www.facebook.com/help/XXXXXXXXXXXXXXX.
3. Click the "let us know" link (the text is blue and is located in the last sentence of the first paragraph under the title "How do I permanently delete my account?".
4. Follow the prompts.
5. Upon submitting the deletion request, you will see the following message, "Your account has been deactivated from the site and will be permanently deleted within 14 days. If you log into your account within the next 14 days, you will have the option to cancel your request."
Please let me know if you continue to experience a problem with submitting this request.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed the steps listed to the letter!!! I logged into my account using the correct email address and password. I went to the delete message and re-entered the password as required and entered the captcha letters. An error message popped up stating that I did not enter the correct password and therefore my account would not be deleted. Now, you tell me what kind of system is it that recognizes the correct email and password combination to log in, but then refuses that exact same password when trying to delete the account? How is it possible for a password to be correct at the initial log in, but then be incorrect in the deletion process? I made multiple attempts at the deletion screen and am 100% certain that I entered the exact same password in the initial log in and during each deletion attempt. There is no excuse for this! My resolution request: since this system will not recognize the correct password when I attempt to delete this account, the fb should permanently delete this account (if fb is able to do this). There is no excuse for a consumer to have this much difficulty trying to leave a service. Now, of course, since I logged into the account it is now active again!!! REALLY?????

Hi [redacted],We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/02/19) */
Hi [redacted],
Thanks for contacting the Revdex.com. To best service your Facebook Credits inquiry please follow the instructions at the link below:
http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX


Thanks,
[redacted]
Payment...

Support Specialist
Facebook

Initial Business Response /* (1000, 5, 2015/05/27) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If you are still experiencing issues with logging into your account, please reply to this email with details, and we'll do our best to help. Sorry for any...

inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook