FactoryOutletStore

I order a phone with 2 hand sets. I went to set phones up and I had a questions. I called number given and they gave me another number to call. You had to email for customer support and I did. I emailed them about 5 hours ago and heard nothing. I got fed up and decided to send the phones back. I understand that they will charge a restocking fee and that is crazy especially when you have to deal by email rather then dealing on the phone with a live person to get help. I think they should reimburse me if there is a stocking fee and also for my paying to get the package back. I am 73 years old and trust me I still have my smarts and do not want to be taken advantage of.

Review: I ordered an $800 dollar item and still have not received it. I have called them approx 4 times and they keep saying it will ship next week. It never ships and I never receive it. When I ask toi speak to a supervisor they will not let you and then they hang up. Every operator has an [redacted] and you can barely understand them. I want my money back and am extremely pissed off. People like this is what screws up the internet.Desired Settlement: I want my product or my money.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the order placed with us.we show that our customer ordered on 8/**/15 (Please Review Proof Of Purchase):[redacted]

[redacted]We explained to our customer that the item was listed as September Delivery and we are now in the beginning of September .. all orders will roll out in the order that it was received. Customer contacted us again on 9/*/15 and was not happy that the item did not ship out yet and requested to cancel the order. We agreed and have cancelled and the order was successfully cancelled today 9/*/15.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.US Based Customer Relations Department###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My major complaint was also in the manner that your [redacted] answering service handled themselves. maybe you can give them some customer service classes.

Sincerely,

Review: On May, **, 2015, I purchased 6 water filters for my GE refrigerator. After installing the first one, we realized there was a leak coming from the filter. We installed a second one, and that filter also leaked. We then had a GE service technician come to check out the refrigerator. There is nothing wrong with the refrigerator....the filters are not GE factory filters, and they leak. I then contacted Factory Outlet Stores to return the remaining filters for a refund. At that time, I was advised that there is a 30 day return policy. I explained the process that we went thru, and that we were not aware that the filters were the issue at the time. I spoke to several people in customer service. We paid $128.65 for unusable filters. I would like to return the remaining filters for a refund. The company initially offered to replace the filters; however, they are not the correct filters, so that is not a solution. I would like a refund for these filters.Desired Settlement: Refund of $107.00 for 5 of the 6 filters.

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us here at [redacted]After reviewing this complaint along with our notation history we do show that our customer purchased this order 5/**/15 and was successfully delivered on 6/**/15. Our customer did contact us after our 30 Days Return Period - 8/**/15 to state that they wanted to return for refund. This request was denied per our Return Policy (30 Days Return Period).As a courtesy we will extended our Return Period for [redacted] to return the unused/unopened items in its original packaging for a full refund. We've taken the liberty of emailing the return directions to our customer's [redacted] account. Once the items have been returned we will issue a full refund to our customer.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered a king size mattress set and frame on July **, 2015. Was delivered on Aug. *, 2015. Right mattress set wrong size bedframe. Delivery company and myself both notified them on Aug**,2015. Had many phone calls and e-mails to them, NO RESULTS. Told me It was right size bedframe. Delivery company took pictures of the label to show wrong size frame. Faxed to company. Still no help. Sleeping on floor with wrong frame also sitting on floor. It is now Sept. **, 2015, still no results. I think this company should get their ! together. Will never do business with them again and will tell everyone I know not to use this company either.Desired Settlement: Want right size bedframe sent, wrong one sent back at their expense and a full refund of the bedframe since they have taken so long to fix the problem. Over a month of sleeping on floor with bad back deserves to be compensated for.

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us. After reviewing this complaint along with our notation history we sincerely apologize about the inconvenience that this has caused our customer and assure you that the issue was received and is being handled with extreme care and haste. After speaking with our customer directly we see that this issue is currently in the process of being corrected with our customers confirmation.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 11am to 4pm Eastern/Standard.US Based Customer Relations Department[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I do not yet know when I will receive this item. I just spoke to customer service, they told me they ordered a bedframe, but they haven't received it yet, they said they would let me know when they receive it and when I might expect it. I don't want to close this complaint until I actually have the new bedframe. It has been an ongoing problem for 6 weeks already, now going into 7 week. When I receive the bedframe, I will let you know and at that time I will close this complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank You,We are indeed working with our customer directly til satisfaction. We regret that this issue is taking longer than usual but rest assured we will keep responding until we have another Happy Customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 11am to 4pm Eastern/Standard.US Based Customer Relations Department[redacted]

Review: I ordered a TomTom GO [redacted] (Automotive GPS) from, by mail, Factory Outlet Store on 4-**-2015, and paid by personal check #[redacted], from [redacted] Bank. After the check cleared, I was sent a GPS unit that was not the unit that I had ordered, and the unit that was sent did not have the features of the one that I had ordered. I called Factory Outlet Store and complained and I was instructed to return the unit for exchange. Factory Outlet apologized, and said that they would rush the correct unit. They immediately sent me the same exact unit TomTom Model [redacted], which is a unit that does not have a USB plug for connection to my computer for updates. They also did not sent any of the accessories that came with the TOMTOM GO, and were advertsed on their website. They also promised to reimburse me for return shipping costs which they haven't done. It costs me $11 to return the first unit, and I was told that they would pay up to only $8. For some reason they have listed 4-**-2015 as the order date, but this date was just for information on the unit. Again, I didn't order the TomTom Go [redacted] until 4-**-2015. A cancelled check from [redacted] Bank will show this. So now I am stuck with this old unit and am just getting the run around. I paid $104.95 for this unit and I just want a refund without having to pay a restocking fee. Please advise me as to my next move. Thanks much.Desired Settlement: A refund without having to pay a restocking fee because I have done nothing wrong.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us. After reviewing this complaint along with our notation history - we do show that the customer purchased TomTom GO[redacted] Factory Serviced / Newly Overhauled model. Newly Overhauled: A product can be designated as newly overhauled for several reasons, including: It was returned: People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as "new" and must be sold as newly overhauled. It required repair: Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new. When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase. Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc. On 5/*/15 customer contact our Customer Relations Department to state that they didnt receive the accessories that usually come with a BRAND NEW item and the Customer Rep suggested that the customer return the item for an exchange of the SAME ITEM to gain the accessories. THERE WAS NO MENTION OF USB CONNECTIVITY. Once the item was returned we successfully exchanged for the another item on 5/**/15. We have not heard back from this customer since.We now understand that the customer intended to get a unit that would work with USB. Customer may return the item per our Return Policy and as a courtesy we will refund the full purchase price within 2 to 5 Business Days of the return.If you have any additional questions and/or comment please feel free to contact our US Based Customer Relations Deparment at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: I ordered the Samsung replacement water filter in pack of 3 but I got the compatible Samsung water filters. The website doesn't state anything about the filters are compatible ones - not Samsung manufactured. It uses the picture of Samsung water filter. That made me thing I am purchasing the Samsung manufacture water filters. When I received the shipment, right away, I noticed it wasn't what I wanted. I contacted the customer service for a return. [redacted] quickly helped me out with the RMA and sent me the return label but she didn't mention anything about I had to pay for the return postage. I just found out about that on their website today 03/**/2015 when I tried to find their address. This is the return policy on their website:

"All returns for a REFUND (returning the phone for a credit) are subject to a 15% restocking fee.

All returns for an EXCHANGE (returning an item in exchange for another item) are NOT subject to any restocking fees.

FactoryOutletStore does not cover the cost of return shipping for any reason. However, FactoryOutletStore can provide a prepaid return shipping label after an RMA has been issued. Requests for prepaid return shipping labels must be done within 24 hours from receipt of RMA Number."

The RMA shipping label was sent to me and I quickly returned the products. My order was $71.85 on 12/**. I got the only $45.07 back into my credit card on 12/**/2014. On 1/*/2015, I sent the email to [redacted] about the return amound, but she didn't answer. On 1/**/2015, I sent another email again, and the same day she said on her email that "I apologize, we will issue a credit back for the restock feeds today. ". On 1/**/2015, I sent her another email since I didn't see any credit back. My last email to her again on 3/*/2015 but still didn't hear anything from her. Today, 3/**/2015, I contacted them by phone, and they said that the order was over 3 months. They coudn't do anything.

The way that they are doing business is wrong. They post the false information about a product on their website to lure customers into buying it. Then if customer find out, customers will return the products. They will make some money by charging customers 15% restock fee. Then, in the process of providing return shipping label, they didn't mention anything about customer will pay for it. They charge outragous amount of money for the shipping. Please make customers beware of this Factoryoutletstore.com.

Base on their return policy, if they send customer the wrong products, bad products, customers are still be responsible for 15% restock fee and maybe paying a big amount of return shipping.Desired Settlement: I want a full refund from this business. That means, they need to refund me another $26.78 into my credit card.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and as a courtesy have refunded the full purchase price of the returned merchandise.If you would like to discuss this case further please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for stepping in. I am waiting for additional refund back to my credit card from the business.

Sincerely,

Review: I am tired of having to call Factory Outlet Store's customer service number repeatedly to find out when they are going to issue a credit for the remaining credit due me - $35.83 ($21.99/processing fee + $13.84/postage to ship damaged goods back to you). Factory Outlet Store's customer service department is infamous for putting calls on hold and ignoring them. You go round and round to other people and nobody solves the problem. Or they simply ignore your call and leave you on hold for hours at a time. Sometimes they come back and hang up on you, after having left you on hold for 15 minutes.

Here’s my story:

A month ago, my husband purchased a Vtech phone from you on-line. Unfortunately, the phone was defective. We were instructed by Vtech to return the phone to you, as certain features were not operating as intended.

We paid you $119.95 for the phone and it cost us $13.84 to ship it back as Factory Outlet Store did not provide us with a return label. We were told by a customer service personnel, before returning the defective phone, we would be refunded the postage. After mailing the phone, we learned the phone was on backorder and nobody could tell us when it would become available. We needed the phone immediately and, after two weeks, located it elsewhere. The order was cancelled and we were told we would be receiving a full credit ($119.95 + $13.84) within 24-48 hours. Here we are two weeks later and we have been credited only $97.96. Factory Outlet Store took it upon themselves to deduct $21.99 from the $119.95 we paid for processing the return. GIVE ME A BREAK - they sent us damaged goods.Desired Settlement: They have only provided us with a credit totaling $97.96. We would appreciate your complying and crediting us for the postage we paid out of pocket ($13.84) and the ridiculous processing fee ($21.99) imposed for handling the return of damaged goods. We should be charging them for the aggravation they've caused us throughout this whole ordeal.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us and as a courtesy refunded the full purchase price of the return back to the original source ($21.11). Unfortunately, we are not able to refund more than collected. No further refund is due at this point.

Please feel free to reach out to our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] if you would like to further discuss this case.

Customer Relations Department

Review: ! ordered a laptop battery on May [redacted] 2014 I got an email notification the next day, then I got a tracking number from USPSDeparted Shipping Partner Facility ([redacted]. I THEN WAITED FOR UPDATES FROM ** MAY 2014 TILL 6/**/14 , TRIED TO EMAIL THEM ABOUT INFORMATION ON MY ORDER, GOT NO RESPONSE THEY ALSO RECEIVED THE PAYMENT BUT HAVE NOT HEARD A THING , so I'm writing the Revdex.com about there none response to my request. Is there any recourse for me?Desired Settlement: I would like the money taken from my account put back in and this transaction closed, will not do business with this company again!!

Business

Response:

To Whom This May Concern,

We regret that the package has not arrived to your location as of date.

We do not show that this person attempted to call our Customer Service Center at any point and this order was placed via our online shopping cart.

As customer stated the package was shipped and notification was sent .. DHL Tracking #[redacted] shows that the package has not moved .. customer did not contact us via phone nor DHL to let anyone know that there was an issue with the package.

We will contact DHL immediately and will work with them to retain our item and will refund this customer the purchase price of the item.

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 03/**/14 on placed an on line order with this company against my better judgment. After jumping through series "hoops" for this company and series of errors and frustration, because their agent cannot and will not follow simple instruction for shipping, I was forced to speak to a [redacted]. The recipient finally received part of the order, which was the cell phone. However, I had also ordered and payed for : Samsung vehicle charger and Samsung micro SD card. ( 8 GB). Once again because of this companies ineptness and not following shipping instructions the item was returned because it was " undeliverable" through USPS. On April **. Since then I have called repeatedly and have been lied to by agents as well as a [redacted] named [redacted] ext : [redacted] that item was going to be shipped again this time by UPS or FED EX. However, it never materialized at first [redacted] wanted to charge me for re shaping for their ineptness, mistakes and poor customer service. After I argued that I should not be charged again, she assured me that item will be re shipped at no cost by UPS or FED EX and I would receive a conformation e mail showing the tracking #. That was on 05/**/14. Which it never materialized. Once again, I was lied to and I was told what ever I wanted to hear for this [redacted] to get me off the phone. Order # is: [redacted]. I also, mentioned repeatedly to [redacted], either for the refund my money or for the product to be shipped and that request as well. If this issue is not resolved through your organization my next plan of action will be DA office and the media. Thank you for your help in advance.Desired Settlement: Either re ship the order that I was promised placed within 24 hours with proof and 2 day delivery or refund the money. Other wise, next plan of action will be contacting the local DA office in NY. And the Media in NY. And I don't think this company wants to see that. Unless, they are more stupid then I thought they were. Thank you for your help in advance.

Business

Response:

To Whom This May Concern,

We regret the situation that was caused with the shipping and have refunded the $39.90 for the items that are being returned to us.

If you have any questions please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you you for your prompt response. How will the money will be refunded?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had filed a complaint on May [redacted], or there about, Against Factory outlet LLC. Reluctantly, I agreed to this company's agreement that they were going to refund my money, obviously just to get me off their back and get the case closed through Revdex.com. I am yet to see the refund to be credited back to the card.

My question is, how was the money refunded,? When was it refunded? Did they send me a confirmation Email? Thank you for your assistance in advance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings [redacted],

While we do understand your frustration .. we handle our customer to make them happy .. not because of any agency that our customers may choose to visit.

As previously stated your order was refunded 5/**/14 back to the card used. Please refer to your bank to find out exactly when the refund would show up in your account - the refund transaction number is [redacted]. The SD Card was reshipped on 4/**/14 and shows ** May 2014 09:46 - Undeliverable pkg. Returned. Call sender [redacted] - this item will be refunded back to the original source today.

If you have any further questions please feel free to contact our Customer Relations Department at ###-###-####

Review: Order Number: [redacted]

November **, 2013: Ordered D704-1 (Clarity base + 1) – total cost of $80.95 - as a Christmas gift.

December **, 2013: Person receiving gift told us that he needed one with an answering machine. Called FactoryOutlet Customer Service to arrange exchange.

Completed Exchange/Return form, asked for exchange for item D714-2 (Clarity base + 1) – total cost of $119.95. Returned via UPS on 12/**.

December **, 2013: Discovered charge of $82.04 on credit card – expecting charge of $39.00 as additional cost of replacement phone.

January *, 2014. Received D714-3 (Clarity base + 2) – total cost of $149.95. Not what I ordered and even if it was what I had ordered, the charge was too high. I was issued credit of $13.04, which would be correct amount IF I had ordered D714+2. That credit did appear on my charge card later. I was told by Customer Service to return the unwanted expansion unit for credit. Customer Service issued me an Exchange/Return form for that unit. UP TILL NOW, EVERYTHING IS FINE!

January *, 2014: Mailed back unwanted expansion unit with Exchange/Return form via UPS.

January **, 2014: UPS tracking indicated returned unit had been received on 1/** and signed for by [redacted]. Called Customer Service and “[redacted]” said he would track it down and see that credit was issued.

January **, 2014: Received voice mail from “[redacted]” telling me that return had been received but no credit could be issued unless I returned ENTIRE package. Called Customer Service and “[redacted]” told me that he would have a [redacted] call me the next day.

February *, 2014: No call received so called Customer Service. Reached “[redacted]” and asked for [redacted]. He said he would transfer me, but put me on long hold, which eventually kicked me back to regular Customer Service. Call answered by “[redacted]”, who put me on hold for over 50 minutes while waiting for [redacted], then kicked off system and had to call back. Eventually got [redacted] “[redacted]” said she would work on getting $30 credit. I was cut off hold after 20 minutes. When returned call and tried to get “[redacted]” using the extension she gave me ([redacted]) discovered that extension did not work. Called back again, this time on ###-###-#### and asked for “[redacted].” She indicated she would call me next day to see if they could work out a solution because, technically, they would need entire unit back, not just expansion unit. NOTE: Customer service staff told me that I should return the expansion unit for credit. NOTE: The expansion units are sold separately, not just in a package. NOTE: I did not order this set.

February *, 2014: No call from “[redacted]”

February *, 2014: Called and asked for “[redacted]” but person answering phone would not transfer me to her. After insisting, they did transfer me to her. She explained that credit was not possible, so I asked to have the expansion unit sent back to me – I paid for it so, even though it is not needed, I wanted it back. She told me that was possible, she would see that it was mailed back immediately, and I should receive it by the following Tuesday (February **).

February **, 2014: Still had not received return of expansion unit. Called Customer Service and “[redacted]” indicated that there were problems with computer system, please call back in half hour. Called back in 40 minutes, told to call back in 15 minutes.

February **, 2014: Called Customer Service and “[redacted]” transferred me to a [redacted]. After being on hold for 44 minutes, a clicking occurred and suddenly I was on a conference call with 2 other persons who had also been waiting on hold. I hung up and called back, “[redacted]” told me that a [redacted] would need to call me back the next day because (at 4:45pm) all the [redacted]s had gone home for the day.

February **, 2014: Received a voice mail from “[redacted]” who told me that they had phone and were ready to mail it back but needed authorization to charge my credit card. Tried to call her back at ###-###-#### but EXTENSION DOES NOT WORK! Called the ###-###-#### number logged on my caller ID (from GoGoTech), it was answered “Processing” and asked for [redacted]. She told me the same thing: I would need to pay for return shipping.

I TOLD [redacted] THAT IT WAS NOT ACCEPTABLE. I HAD NEVER ORDERED PHONE. I WAS TOLD BY CUSTOMER SERVICE TO RETURN THE EXPANSION UNIT FOR CREDIT. I HAD ALREADY BEEN OVERCHARGED BECAUSE THEY HAD FULFILLED MY ORDER WITH A MORE EXPENSIVE ITEM THAN WHAT I WANTED. THERE IS NO WAY THAT I WAS EVER GOING TO SPEND ANY MORE MONEY WITH THE COMPANY. I HAD SPENT LITERALLY HOURS ON HOLD, AND BEING KICKED OFF HOLD, AND CALLING AGAIN TRYING TO RESOLVE THE PROBLEM OVER 2 MONTHS. KEEP THE PHONE, DESTROY IT, TAKE IT HERSELF; I DON’T CARE ANY MORE.Desired Settlement: Refund of $30, which is the difference between the price of the item I ordered (Clarity D714-2 for $119.95) and the item they sent me and charged me for (Clarity D714-3 for $149.95). Refund can go to credit card or check.

Business

Response:

To Whom This May Concern,

We sincerely

apologize for the inconvenience that this may have caused you.

Our customer was charged only $149.95 for the item in question - once the initial item was returned we only charged $69.00 (with the initial $80.95 already collected to total the new item cost of $149.99. No further refund/charge is due at this time.

We

would be more than happy to help in any way that we can on your future purchase

.. please feel free to contact our Customer Relations Department - Monday thru

Friday - 9am until 4pm Eastern/Standard at [redacted] for any assistance

needed.

Review: I irdered an item that the post office claimed that was attempted to deliver to me twice on February [redacted] and [redacted]. Since I notified the sender that I did find a notice for the [redacted], that information was removed from the tracking's page. I did find a notice for the [redacted] in a garbage's bag behind my door onFebruary [redacted]. I tried to schedule redelivery, but I could'nt. My only option was the post office button that leads to post office locations. I did not have an agreement to go pick up my package. I'm using a roller walker or sometime a wheelchair to move. That decision is not convenient to me. In fact, this is how it started: ' As requested by the sender, the package was transferred to the local post office. An event has occurred that may impact delivery. See shipment progress below.' The last time that I checked the tracking's page, the package was ' in transit '. I notified the sender by emails. He did not reply to me not even once. Since, the post office won't redeliver thepackage, I want my monet back.Desired Settlement: Schedule redelivery by providing me the day and the time. So that I can't missing it.

Business

Response:

To Whom This May Concern:

We sincerely

apologize for the inconvenience that this may have caused you. We are here to help you in any way possible

but we do see that you have not contacted us since placing the order to alert

us of any issues with the item. After reviewing the delivery I do see that your local Post Office was having issues delivering the package to you and after 3 attempts returned the merchandise to us and your order was refunded the full purchase price.

Please

contact your card issuing bank to find out exactly when this amount will be

placed back into your account.

If

you have any questions please feel free to contact our Customer Relations

Department - Monday thru Friday - between the hours of 9am and 4pm

Eastern/Standard at ###-###-####.

Review: I placed my order on the [redacted] of July and paid $56.91 for Shipping that says 2-5 Business days. After 5 business days I called to see where my order is because I never got an email with the Tracking info. I was told that they will have the warehouse send me the tracking info. I recieved that email like a week later saying it will arrive thursday (which it did) , but when I call up to complain and ask them whats going on first they put you on hold for 15 minutes and then they transfer you to a supervisor and you have to wait 15 minutes to talk to them and then she hung up on me and so I started the call again and close to half an houyr later I get the supervisor who is just rude and kinda makes a joke out of it and offeres a $10 discount (joke).Desired Settlement: I want my $56.90 back that I paid for shipping because they wrote 2-5 businees days and I recieved it 2 weeks later.

Business

Response:

To Whom This May Concern:

We regret that our customer is not happy witht he order placed with us.

We apologize for the long hold time during the times our customer attempted to contact us and are happy that the package arrived to its location. As a test run we called inot our own 800 number to gauge the Hold Time and was not able to duplicate the long hold time but will continue to monitor as a precaution.

As a courtesy we would be able to offer our customer a 10% Discount on any future orders and/or $20 discount on the cost of shipping. Unfortunately, we are not able to refund 100% of the shipping cost as the package did indeed arrive safely to the designated address.

If you have any questions and/or comments please feel free to contact our Customer Relations Department directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and would like the company to refund me or send me the $20. because on the phone they said they would give me $10 and hung up on me but I never recieved it so as long as I get the $20 I am ok with it.

Sincerely,

"No Money ! (extra non-refundable ~$30 wasted)

No Time ! (~3 months of waiting and arguing wasted)

No Spirits ! (~over 7 hours of aggressive correspondence and horrible company employees’ ethics wasted)

No product received after all and no apologies ! ! !

No to [redacted] on U.S. market !

In fact, what is advertised on the website of [redacted] is not what you are going to get shipped and the company aggressively declines exchanges and/or money returns! Finally in 3 month of fighting for some justice, money only partially returned, but no apologies for hanging up phones, extremely long waits and no notification by email or follow ups with a phone call were arranged after any adjustments. This down to earth UNPROFESSIONAL and RUDE!

[redacted] has very unethical and aggressive customer service. Once you pay your money, you can forget about their employees including management staff being polite and professional with you.

No! They won’t work to expedite your order which was almost 3 month overdue!

No! They won’t be sorry that you end up paying all shipping and restocking fees for misleading pictures of their product posted on their website!

No! They won’t even feel bad for their employees’ short temper and aggressive ethics to their clients!

This kind of companies must be banned by U.S. government to practice on U.S. market!

Most of their company’s crew that came across to me don’t even communicate the language a normal person would comprehend, and yet their warehouse is located in NY!

Shame! This is a [redacted] company that pretends to be something else.

Do not trust them!

Don’t be fooled with their website, comments and the products that are listed in there!

It is nothing like trustable online market that most of us are used to!

List of [redacted] employees that came across while fighting my way through their online and phone systems: [redacted], **, [redacted], [redacted] ([redacted]).

Please write your inquiries if interested.

I am about to file a small claim against this company for the service provided with no complete money refund for the product I paid for and waited for almost 3 month."

Review: I purchased 2 landline telephones from factoryoutletstore.com. When I set up the phones in my home, I found out that one of the batteries for the phones was dead, not charging. I decided to get a refund for the phones instead of a exchange. I mailed the phones back within 30 days of purchase. The company charged me a restocking fee. I don't think this is fair considering the phone can't be resold.Desired Settlement: full refund of $42.95

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Update to the review I just submitted. I called for the third time and the store has now indicated they will provide a full refund for the faulty order they sent. So this, along with the corrected website, is a step in the right direction.

Review: I ordered the wrong size petsafe door replacement flap. I got the product and immediately knew I ordered incorrectly. I searched the website for instructions to return the product. I was able to find a printable form for return. On that form, I was asked why I needed to return the product. I answered appropriatly and filled out the next section in regards to ordering the correct product. Over a week went by and 9 days later, I have a [redacted] partial return (15.00 not returned). I called the company, to see about the process for getting the replacement product. The custom service representative had no information regarding the new larger pet door. He sounded as if he were eating while speaking to me. There was banging in the background as well as what sounded like children. The rep was distracted, rude, not educated with the policies of the company. I will not use this company!Desired Settlement: Official apology by the company and a full payment return. I would also like our phone call reviewed by management. More training for the rep

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience.We are consistently training our Customer Support Department

and we use all feedback to further assist our Customers including this one. Upon review of your order we do show that the item was successfully returned and a full refund will be processed to your [redacted] account within 24 hours.If you would like to contact us directly at your convenience please

call our US Based Customer Relations Department ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be

more than happy to assist.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a deal of three replacement filters, brand GE RPWF. The site included pictures of the original products with a small item detail, and it was advertised as if the original brand was the brand I would receive. When my shipment arrived, I received three filters that were not the original GE products, but instead, another brand that was an imitation of the GE filters. I contacted the retailer, thinking it was a mistake, and they replied telling me that they only sell replacement filters. I contacted them again, saying that I understood that they sell replacement filters, but the product I received was not the product advertised. It has been over a week, and I have not received a reply. All communication was done via e-mail.Desired Settlement: I would like to return the items, without a restocking or shipping fee, and for the advertisement of such product in the site to be accurate. At the moment, it's being sold as the original brand, and it's not.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us.Thank you for your purchase with us here at the FactoryOutletStore.comWe sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original. We take care in showing this on our website as well as on the Customer Proof of Purchase. Customer has 30 Days to return any unwanted items for a refund per our Return Policy. If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I won't pay to restocking fee being asked for a return, so I will be keeping the product. As a customer, I feel the product was misrepresented. I ordered what I believed was the original product. In the webpage, it was advertised as a replacement filter, with a picture of the original GE filter. To me, replacement does not mean imitation. If the webpage would have had a picture of the product I received, or a disclosure that the product sold was a completely different brand than the one advertised, I would not have ordered it. I was not made aware of this through my purchasing experience on the site.

Sincerely,

Business

Response:

To Whom This May Concern,Again we sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. our phone number is listed on the top of every page on our website incase our customers have any questions about any of the items we carry. Customer may return any item for any reason within the first 30Days of receipt and we understand that the customer chooses to retain the item. As a courtesy we would like to extend a 10% discount on any future item customer would like to purchase.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Review: I returned some parts for a shaver I had and could not get them to fit in the shaver, so I returned them with the shaver and asked them to put them in for me. After several months of emails containing scans of all of the paperwork they requested me to prove that I had sent a shaver worth $200 and shaver grommets for the shaver head, weight from the [redacted] shipping order to prove it was sent, proof from [redacted] showing they received it, numerous phone calls, etc., I didn't give up yet. All I asked for is the shaver and grommets be sent to me, or reimbursed with the credit card on file,with which I paid for the grommets. All I received was about a $31 credit on my card, which didn't pay for the $40 for the grommets. They always kept telling me they were "searching the warehouse" for them. I'll just settle for a refund or check for $210 for the $200 shaver they lost, and $10 for the grommets, and call it a five month lost and found aggravation. Thank you. Sincerely, [redacted]Desired Settlement: Refund for the shaver I sent them, which they lost, valued at $200, and $10 for the $40 I paid for the grommets they delivered, but wasn't sufficient for what I paid for them. I have all of the 10 pages of copies of transactions involved in this complaint, if you need any further proof. I also am not asking to replace the shaver since I had an old, very old, second shaver I had to use, that was only an emergency backup, but that I would like to replace with a newer model Braun shaver.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I bought a replacement phone battery from them, it was the wrong one. As required I called them first, they sent me the required paperwork, which I promptly filled out and returned. I have tried twice to get in touch with them via email with absolutely no responseDesired Settlement: My refund as promised

Consumer

Response:

At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased a device on 2/**/2014, I received notice on 02[redacted], that my order was being processed for delivery. On 02/** I received a tracking number for my package. On 02/**, the issues started with Fed Ex not being able to locate my package so there was a tracker placed on for my package. The package was not located Fed Ex advised me the package was lost and that I needed to contact the shipper for reshipping or refund details. I contacted factoryoutletstore.com at ###-###-####, and was advised that they also have to place a tracer on the package and it can take up to 30 day. In which during this time I would be able to receive a refund or reshipping of another device. Well it has been 30 days and they are still saying they have not received update from Fed Ex. I have been calling speaking with a [redacted] every week and now it has been 30 days they are still saying the tracer is not completed. I just want the issue resolved and my refund issued for my purchase price.Desired Settlement: I only want a refund for my purchase. The device and insurance was a total of $714.00, the device was never shipped to me and the company can see that so Im not sure whats the issue

Business

Response:

To Whom This May Concern,

We regret the issues our customer is experiencing with the package - we have been in communication with FedEx and will continue to work with them to find the package and have it returned.

Customer's account will be refunded within the next 24 to 48hrs.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you so much for working with me on this complaint. I do not like that fact I had to take such extreme actions to receive a resolution on this matter but I did receive notice that I have been full refunded.

Sincerely,