FactoryOutletStore

Review: I ordered a battery from this company on 2/** and it finally arrived on 5/*/14 and is completely dead. I called to request the form to return the battery and optain a refund. I was told by the rep by the nameof [redacted] on 5/*/14 that the only way that the company could refund is to credit the account which was used to purchase the battery. I have since closed that account and requested a check. I was told that the company could not cut me a refund check. I am on my way to the post office within the hour to return this defective battery. Addditionally, this is not the battery that I order although it is compatiable. It does not have as many watts as the battery I requested/ordered. I just want the company to simply cut a refund check since the account used to purchase the battery is closed they can't refund the money back to that account.Desired Settlement: In the form of a check since the account used to purchase the battery has since closed.

Business

Response:

To Whom This May Concern,

We regret that you were not happy with the purchase made with us.

Please return the merchandise using a traceable method so that you can see when we received the item back to our warehouse. Please do NOT use USPS.

Once the item is received we will issue a refund back to the original source of collection .. we do understand that the account is closed and further understand that the issuing bank will forward the funds to the new account as we are not able to refund outside of the original source of collection.

If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Review: I purchased a cell phone battery from this store online. They represent themselves as a Samsung authorized dealer, however, the replacement battery did not say Samsung on it. ( That should have given me a red flag) But I needed it and it seemed to charge fine and last a reasonable amount of time. Just about 5 weeks into using the battery in my phone, a message pops up on my phone that says can not charge unsupported battery. The warranty for replacement was 30 days. Now it is roughly 10 days longer than their 30 days and they won't help me. I feel they sold me merchandise that was not Samsung as advertised and that they knew it would only work for the short term. I feel they are running some kind of scam.Desired Settlement: I would either like a refund or replacement with a real Samsung battery.

Business

Response:

In response to the complaint #[redacted] placed online by our customer [redacted]. We regret that our customer was not happy with the purchase made with us.

After reviewing the complaint made by our customer as well as the notation history I do see that [redacted] contacted us just shy of our 30Days Return Period.

As a courtesy we will refund the purchase price of$14.95 back to her MasterCard ending in [redacted].

We here at the Factory Outlet Store pride ourselves in excellent customer support and apologize for any inconvenience that this may have caused.

If you feel the need to discuss this further please give us a call at ###-###-####.

Respectfully,

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

As long as I actually recieve the credit, I will be satisfied. Thank you Revdex.com for all your help. Why this company could not do the same for me wihout your intervention, is beyond me. Thanks again

This business has horrible practices and should be shut down. I ordered two plantronics headsets and two adapters over a month ago and they have sent me the wrong adapters twice and only one of my headsets after sending the wrong ones the first time the second time they only sent one and the other was some printing device. They made me pay shipping back which cost $25 because it was heavy and not they are saying they can only reimburse me $12 for shipping cost. They have also over charged me $21 on top of it. So far this has cost me an extra $68 that I am fighting with them to get them to pay me back plus I still only have one headset! Their customer service is horrible and is either someone in [redacted] or a rude person from New York. Also they advertise how easy returns are within 30 days but if you read their fine print in their FAQs you fill find out there is a 15% restocking fee unless you do an exchange. False advertising at it's best! These people are absolute crooks. I hope they get shut down soon. By the fact they have 326 negative items on the Revdex.com you can tell this is just how they do business.

Review: I ordered a battery for my laptop from Factory Outlet. I called the order desk to ask if a signature would be required at the time of delivery and was told no. I was urged to place my order at that time because it would be delivered sooner than if I ordered on line. My order number is [redacted].

Their web site says "[redacted]". Factory Outlet Store charged me $62.14 for overnight shipping which I did not request or even inquired about. I expected free shipping and didn't ask how it would be shipped based on their advertisement. The battery was $27.95 shipping was $62.14 totaling $90.09.Desired Settlement: I want the $62.14 refunded to my credit card immediately!

Business

Response:

To Whom This May Concern,We regret that you were not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we show that our customer placed the order on 1/**/16 and the receipt was emailed the same day to our customer at their [redacted] email account showing all charges made. We understand that there may have been a miscommunication during the transaction and will refund the over night shipping charges as a courtesy to our customer. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for returning the $62 shipping fees. You mention that I received an order confirmation which I did. When I opened the email all I saw was the amount that your phone order taker had quoted me. I did not scroll down to see the unexpected additional charges because, I didn't expect them. I called your company to find out how my on-line order would be shipped and if a signature would be required on delivery. I was urged to place my order over the phone because I would receive it faster. Your order taker and I discussed the free shipping and in fact she told me it would be sent ** Postal Service and a signature would not be required on delivery. She confirmed the amount I would be charged- I agree mistakes happen. What disappoints me the most is the way I was treated by your supervisor after the sale when I called to try and rectify the situation. I talked to her three times but called many times before It got to that point. I was hung up on three additional times before actually talking with her. Her attitude was very disrespectful all three times. She wouldn't even listen to or acknowledge that possibly a mistake had been made. It's to bad your supervisor didn't go through the order like you did and realize that possibly a mistake was made. I [redacted] your company after the third conversation. I found that literally hundreds of customers had complained of treatment like mine. Some say they had been "ripped off", "received used merchandise when they ordered new" and had multiple other reasons for complaining. I realized that the experience I had with your company was maybe typical? Either way, I will not be using Factory Outlet Store in the future. With social media the way it is today, word travels fast. One dissatisfied customer can tell literally thousands of friends and thousands of their friends in a matter of hours. I realize SEO is important and you pay a lot to have your company listed a the top of [redacted] search. The next time these friends I mention are looking for a laptop battery like me or other item you sell, I wonder how many will remember my experience when they see Factory Outlet Store at the top and skip down to the next on the [redacted] list? Was it really worth making me go through all this effort to collect a mere $62.00?Thanks again for returning the funds to my credit card account.

Sincerely,

Review: Purchased a mattress with a 120 day comfort guaranty and they are not honoring it. I have been on hold for two weeks as well as lied to. they are in stall mode. this will make the warranty worthless soon. I have paper work and order numbers. As I write this I have been on hold for two hours, passed back and forth to 3 different gentlemen. One gentleman told me they were all in India and I could not talk to them but when I heard him talking to the other gentleman and called him on it, he hung up.Desired Settlement: EXCHANGE OR PUT THEIR THIEVING PERSONS OUT OF BUSINESS. AS AMERICANS WE HAVE THIS RIGHT TO NOT BE RIPPED OFF BY OUR OWN, IF THEY ARE OUR OWN.

Business

Response:

To Whom This May Concern,We strive relentlessly to achieve customer satisfaction and sincerely apologize about our resolution on time. We have sent out the Oradell™ Plush King Size and at a discounted price of $481.23 as a courtesy.Please let us know if you are satisfied with the resolution and would love to hear back from you regarding your satisfaction at your convenience.Thanks & Regards Team MattressFactoryOutletStore.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a beautyrest mattress by [redacted] it is not the one I ordered. When I received the mattress I tried to send it back the same day. I called [redacted] to let him know that I wanted them to come back because it was not firm enough. I also called the delivery people and the refused to come right back. I have begged [redacted] to pick it up because I have not slept not one night completely. I am in a lot of pain. Please help me.Desired Settlement: Credit or refund or the mattress he promised that was at the resorts

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and have spoken to them directly and will continue to work directly with our customer.Customer Relations Department.

Review: I purchased a bike rack and upon delivery the package was broken & taped up severely. Took pictures of damaged box. After opening the box the bike rack had a huge crack in it. Took pictures of that as well. On 4-**-15 called factory & spoke with [redacted] ( employee id # [redacted]).They stated they needed to start shipping damage claim. We called again they said they would get back to us in 48 hours. No response. Called again we offered to return product if they could send us a box because the one they sent was so broken up & it is an extremly large item. We also said they could send us a new product or refund our money after they received the damaged item. no response again. l emailed and asked for a response & there have been other attempts.Desired Settlement: They should be able to respond & provide decent customer service. They packaged the item that way we did not. That item was alot of money & they are trying to ignore us. Unnacceptable. We contacted them in a timely fashion & sent them pictures. I would like a refund or a n undamaged product.

Business

Response:

To Whom This May Concern,Thank you for your purchase with us at FactoryOutletStore. We regret that our carrier of choice damaged the package and the investigation has taken longer than usual to complete.Upon reviewing your order we do show that the investigation is still ongoing and as a courtesy will refund the full purchase price of the damaged item today.Please contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### if you are not able to view your refund within the next 7 to 10 Business Days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered A Garmin Forerunner 15 watch bundle, the bundle showed items that came with the watch bundle kit. The watch came with two items missing that were shown on the web sight the USB ANT Stick and AC charger, I called and sent it back and asked how I would be assured the same thing wouldn't happen again they said they would check for the missing items before shipping? I had to pay shipping to send it back they said on the phone that they would reimburse me for the shipping. This happened twice both times I sent the watch back and paid for it, so calling them several times up to this point they were to send out a third chance effort, I called after a few days to inquire and the said they had credit my account minus a 15 percent restock fee(why)? I asked for a supervisor who said they would credit my account with the additional 15 percent restock fee they had charged me and the cost of returned shipping $10.00 It cost me more than that to ship both watches back but I agreed just to be over this issue. Today 2/**/2015 I get a call from them saying they will give me the 15 percent restock fee they had charged me but not the cost of shipping the watches back. Also they have now changed their web sight removing the missing items I spoke of above.Desired Settlement: I have been lied to by 3 associates at his store and am concerned that they will not follow through and credit my [redacted] account with the 15 percent restock fee they have charged me, not to mention the cost of shipping the watches back.

Business

Response:

To Whom This May Concern,We regret the situation that has occurred with this order and show that the order was fully refunded as of 2/**/15.We are researching this issue with our warehouse and will continue to monitor this item to ensure our Customer's Satisfaction!If you have any questions and/or comments please feel to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: copy of an email sent to [redacted]

Order Number - [redacted]

In the order number above that I ordered via phone with [redacted] on 2/*. I was told by him, confirming what was on your website (and still is), that the voyage HD that I ordered came with a charging case. The email I received afterwards did not specify it, but I was still assuming it came that way. I got the products in about a week and all was correct except for the fact there was no charging case for the voyager hd.

I called customer service at 9:35am (Central) on 2/**, and told them that I had not received the case. They said there was no such deal. I checked the website again while we were on the phone and it was still showing. The rep put me on hold for a couple minutes and came back and told me that I was correct and that there was that deal and that they would be sending me a case and it should arrive in 3-5 business days.

I called again today 2/** since I had not yet received the case and the CS rep informed me again that there was no such deal, but that I could buy a separate case. I informed him that the website was still showing the deal and he went on hold for a couple minutes and came back to say that the deal was a temporary deal and is no longer valid, but he could not tell me when it started and when it ended. I also told him that the previous CS rep on the [redacted] told me that I was being sent a case, and he proceeded to apologize and tell me that the other Rep was wrong. He could do nothing but offer me a refund. But he had cases to sell if I wanted one.Inline image 1

I have attached a screenshot of your website showing the deal that I ordered (under hot deals on the right side of the web page).

I am also filing a complaint with the Revdex.com of New York City, I have copied their inquiry email on this.

I was also shown that I was going to be sent an email with serial numbers from the warranty that I bought through them, but it was sent to the wrong email address (misspelling). I ahve asked for them to update that so that I receive that email, but I was told not to worry about it and I should just call them if I need to. I would assume I need this if I need to utilize my warranty, and I dont have a lot of faith in the customer service from this company right now.Desired Settlement: I would like the charging case for the Voyager Pro HD that was advertised to be sent to me. They were trying to sell it to me for $11.95 while I was arguing that I bought it already.

I also want the backup for the warranty that I have requested sent to my correct email address.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us. After reviewing the complaint made by the customer along with our notation history we do show that [redacted] contacted us saying that he did not receive the charging case. We apologized about the situation and explained that there was an error as the item did not come with a charging case. We further explained that due to the error we would make arrangements to pick up the item and refund the customer the full purchase price. [redacted] quickly elected to keep the unit and disconnected the call.We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. We will be more than happy to make arrangements for the return of the item and refund the full purchase price of the item or exchange the item for the Voyager Legend which does come with the charging case.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: I just received a debt collection transmittal through [redacted] in the amount of $689.92 for Factoryoutletstore.com. This does not include any details of what the purchase was, and I have never made a purchase through this website. When I attempted to contact them with the phone number listed for them on the transmittal, it directed me to a voicemail box for [redacted]. I am not comfortable leaving any of my personal information on a personal voicemail system, and I never received any other type of communication from Factoryoutletstore.com prior to this communication. Everything about this feels like a scam.Desired Settlement: Explanation of charges so that they can be refuted AND/OR canceling these charges altogether since they are not legitimate. I would also like for them to take our name off of the collection agency's contact list so that we will not be contacted by them again.

Business

Response:

To Whom This May Concern,

Customer is currently being investigated due to a FRAUD PURCHASE and due to the sensitivity of the issue must contact us directly at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard.

Customer Relations Department

Review: I purchased a boat towable (water tube) on July **, 2014 from Factory Outlet Store(online). We used the product about 1 1/2 weeks after it arrived. We noticed it seemed to have a slow leak but thought we didnt put the cap on tight enough. We used the tube again the following weekend and it was clear there was not 1 but 2 leaks (1 in the main tube and 1 in the seat bladder). Once home, I contacted Factory Outlet Store and was told I couldn't return the product because we didnt have the original package and we were out of the 30 day return window, I said we wanted to exchange it NOT return it. I was told once the new tube arrived to use that box to send the old one back. I received and eagerly filled out the return/Exchange form via email and waited.

August **, 2014 [redacted] called my home, left a message to use a newly sent return/exchange form (not the one previously sent). Again, I printed and filled out the new form and waited. Still have that message on my voicemail.

August **, 2014 Called to find out when product was shipped as we were leaving town that weekend. I was told product was on back order but should arrive in a few days. We waited

September *, 2014 Called, was told still on back order and should ship in a few days. Gentleman said to call back next day or so to speak with [redacted](he gave me his ext. [redacted]).

September *, 2014 called ext [redacted] ask for [redacted], transferred to [redacted], left message for call back.

September *, 2014 called talked with [redacted] in processing. Was told "cant help you because you don't have original packaging" She said item on back order but should ship soon and then advised to call manufacturer. She gave me the wrong # BUT I found the correct one after doing a long search!

September *, 2014 called [redacted] direct. [redacted] was very helpful. She said take a picture of defective tube, email ([redacted]) proof of purchase along with [redacted]s warranty form. A new tube would be sent without question. I was told [redacted] did NOT want the product back as there was nothing they could do with it. After looking into the availability of the specific product it was determined it was OUT OF STOCK and would NOT be available before the spring of 2015 IF it was slated to be manufactured again. She explained there is no back order~they are not manufacturing the tube at that time. I explained that Factory Outlet Store website clearly states "In Stock". She advised I was "being stringed" along as it is NOT "In Stock" anywhere!

September **, 2014 Called Factory Outlet Store asked for [redacted]. [redacted] took my call and said she had not checked her voicemail in about 5 days and was very sorry for not getting my message from September *, 2014. She listened to my complaint and said she would look into it further to see what can be done or if Factory Outlet Store would accept my return without the original package. She stated she would call back the following day (September **, 2014).

September **, 2014 After a week of waiting to hear from [redacted] I called to talk with her. Had to leave voice mail. No return call at this time.

Factory Outlet Store online clearly states: Satisfaction Guaranteed, Easy Returns, etc. Im NOT Satisfied and I cant get any help. As of September **, 2014 their web-site still shows the specific product in question is "In Stock" which is false advertising, as it is still not available through the manufacturer.

I have photos, printouts, all phone documentation etc. if needed.Desired Settlement: Full refund. We will be happy to send the defective product back.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us and will schedule UPS to visit the shipping address to pick up the package.

If you have any further issues and/or questions please feel free to contact our Customer Relations Department at ###-###-#### - Monday thru Friday 9am to 4pm Eastern/Standard

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, until my shipment has been received by Factory Outlet Store and a full refund has been made I will NOT finalize my complaint.

Sincerely,

Review: On 2/**/14 I called FactoryOutletStore and spoke to [redacted] explained that the Big Dog training collar I bought from them on 10/*/13 was not working and asked what to do, he said he would send me a form so that I could return it. I printed form and sent collar back. I verified that it was received on 2/**/2014. On 2/**/14 I called and spoke to [redacted] asking what was happening with my collar. He transferred me to a [redacted] and she said she would look into it and call me back the next day. I was on hold for a total of 35 minutes while trying to make this call. No one called me so on 3/*/14 I called, sat on hold for 14 minutes then disconnected. Called back, on hold 10 more minutes before I spoke to [redacted]. Explained situation again, she said that I should have sent it to manufacturer, but I was told by her staff to send it to them and he sent me the return/exchange form to do this. So she said she would look into it and call me back the next day. No call back so I call on 3/**/14, on hold, transferred twice and finally got to a man whose name I could not understand. He said that they were sending the collar back to me. I asked for tracking number and he said he would send it to me. Never received the number, called back on 3/**/14 again could not understand who I spoke to but they said the collar was expected to be back to me by tomorrow the [redacted], but they could not give me tracking number. Waited until 3/**/14 to call, had not received collar so I called and requested a supervisor. I was connected with a [redacted] who said that they had NEVER received the collar and she was confused by my questions. She said she would "look into it" and call me back within 2 days. On 3/**/14 I still had not gotten the package, and I found that FactoryOutletStore had placed a charge on my credit card for $70.95 on 3/**/14, for what I had no idea. This was the credit card number that I had used for the original 10/*/13 purchase, I had not approved them to keep this number or to use it. I had not purchased anything since last year and HAVE NO idea what I am being charged and why they used a number that they were not approved to use. I called an talked to [redacted] again, told her again what was going on. She said yes they had sent the collar back, I asked for tracking number which she said she would email to me. I asked who had signed for it, she said it did not appear that they required a signature but that she neweded to look into this and the charge on my account. I have attempted to call [redacted] on three different ocassions since 3/**/14, leaving her messages each time. Today was my last call, and now I am asking for Revdex.com to help. I have made a previous complaint against this store and only got resolution after Revdex.com got involved. This business used a credit card that they had on file from a purchase more than 6 months ago and that they had no permission to use at any later date.Desired Settlement: I would like FactoryOutletStore to credit my card for the $70.95 charge that they placed on the card, to include interest on that charge that was accrued to the card. I would like my credit card numbers taken out of their system.

Business

Response:

To Whom This May Concern,

We regret the billing issues our customer experienced with this order and after researching the entire order contents I was able to see that this customer had a balance due on the order and it was rectified well past the shipment date - this is NOT our usual practice and will continue to look into this issue further.

Please review the proof of purchase as this is what I found:

Dispatch Date: 5/*/2013 9:10:37 AM

1ea - PRF-275-19 = $74.95

2ea - SAC00-11921 = $37.90

Charged on 5/*/13

Total = 112.85

Dispatch Date: 10/*/2013 4:07:39 PM

1ea - PDT00-13625 = $159.95 (Discounted $56.94 = $103.01)

Charged 10/*/13 = $32.06

Charged 3/**/14 = $70.95

Total Charged = $103.01

Unfortunately we are not able to exchange any item on this order as the customer is well outside of our 30Days Return Period (Order Date 5/*/13) and the item was returned to the customer using UPS Tracking #[redacted]. Customer has a 1year Manufacturer's Warranty on the item until 5/*/2014.

If you would like to discuss this any further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have past records that all my purchases were paid for in full on my credit card. The current transaction was related to trying to get a collar fixed. They did not fix it and said they sent it back, where is the collar and WHAT was I billed for. A woman named [redacted] called and left me a message to which I returned her call, left her a message and have not heard back. That was two days ago. I was told by their representative to send the collar to them, I would never have sent it if I was not sent the form to do this. Then they get nasty with me, bill my card without approval and I still have no collar. This is ridiculous. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,

We regret the length of time it has taken us to solve this situation but we are happy to say that it has been solved and the money was placed back to our customer's account.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while the business repeatedly treated me as if I were not intelligent and even condescending to me. There was absolutely no customer service more like customer assault. BUT after my 30th call, 5th email and countless hours trying to get this company to just look at the facts it appears that they have. I appreciate the help that the Revdex.com provided.

Sincerely,

Review: I purchased a refurbished Go Live 1535 TM that came with the wrong power cord. I was told to return it and that they would pay for shipping. They credited my paypal account, but did not give me credit for the shipping. I said that I wanted a replacement and after it didn't come, I called again. They took my credit card number and said that they would send out a new one. I've been waiting several weeks and have made several very long phone calls. Their customer service stinks.Desired Settlement: Refund of shipping and restocking fee.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

We sincerely apologize for the inconvenience that this may have caused you. We understand the situation/error and as a courtesy refunded the full purchase

price of the return. Please contact your card issuing bank to find out exactly when this amount will be placed back into your account.

We would be more than happy to help in any way that we can.. please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until

4pm Eastern/Standard at ###-###-#### for any assistance needed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received the credit for the restocking fee, but did not receive a credit for the cost of returning the defective item. The amount of the return postage was $10.29.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I see no reason for them to refuse to pay our return shipping cost in the amount of $10.29, when the item was defective, and I was told to return it and that they would pay the return shipping. Why should I have to pay for the return shipping when it was not my fault that the item was defective?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,

We regret that you are not happy with the purchase made with us.

Per

our policies and procedures we are not able to refund more than

collected and see that the shipping refund was to be applied on the

order due to an exchange .. the order was refund previously the full

purchase price as directed.

Customer Relations Department

Review: I had ordered a hair trimmer for $43.95 , I thought it would be shipped by the following week. I went and bought one at a local stores he following weekend .

I had contacted the factoryoutletstore.com ( customer service ) and asked that the order be canceled . The order was not even coming up when I used my order number ( [redacted] ) anyway. I was not answered by customer service with a call back, could not reach them and left several e-mails with customer service. They would not return my call or e-mails and about a week and a few days later they e-mailed me that my order was being shipped . I continued to try to stop the order with no luck.Desired Settlement: I was charged $43.95 for this product. I was able to talk to someone that told me to fill out a return form.

I had stated on the return paperwork that I wanted a full refund ( including the $12.30 ) for my shipping this item back .

The factoryoutletstore.com had refunded only $ 29.36 to my credit card .. I had spent now a total of $ 56.90 on this process and was refunded only $ $ 29.36, I'm out $ 27.54 because of this problem. I should not be charged for shipping this item back (when I had canceled this order) or should I have paid over 15% restocking fee ,for an item that was asked for them not to ship. I want to have them refund $27.54 on my card or send me a check for the difference.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and as a courtesy will refund the full purchase price of the returned merchandise.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved .I have added the cost of shipping the item back after I received it. It cost me $11.15 , in addition to the 20% restocking fee they had charged me . I would accept a full refund plus the shipping and handling I paid to send back an item that I cancelled to begin with. I thought they were going to send me a return tag but they did not .Thanks,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and see that this customer was previously refunded the full purchase price collected. Unfortunately, we are not able to refund more than collected, therefore no further refund is currently due.If you have any additional questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been Here]

I had canceled the order a week and a half before ( after waiting almost two weeks ). They sent the package without my consent and first charged me 20% restocking fee along with me having to pay $11.15 to send back the package that I did not open,order or give them at that time permission to run my card.This is a tricky move for a company to use, I hope this helps other buyers from the same experience . I was not unhappy with product, I canceled the product and other shoppers pay action to this or you will lose a lot of money unless you go to the extremes that I had .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Deceptive advertising in regards to company mascerating as an official outlet store for Magellan products. Advertised same day shipping. Order is backordered. Was not informed. No order confirmation or shipping info. I have canceled order and contacted my bank to block payment. Total scam of a company. I will be contacting Magellan for possible copyright infringements.

MagDesired Settlement: Just want to warn people about this scam of a company . there are numerous complaints already with Revdex.com any horrible deceptive practices.

Business

Response:

To Whom This May Concern,We regret that we were not able to fill [redacted]'s order as the item was sold out and went on a temporary backorder. Per our Website where customer placed the order along with all order confirmation .. we show that we are "AN INDEPENDENT RETAILER OF CONSUMER PRODUCTS" and not the Manufacturer Directly ... we also have our 800 number listed on the TOP of our webpage just incase our valued customer may have a question about our items and/or policies. All order confirmation is sent to the email that you provided during your order purchase.Hope this helps. If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: On 11/**/2014 I placed an order, which I was told I would receive in 2-5 business days. After a week, I called factoryoutletstore.com & was told they need to place a trace on it with [redacted], & it will take 30 days. After another 30 days, I called & was told they need to look into it internally. This was in December 2014. I have been calling repeatedly since, & keep being told that they are still looking into it. Every time I call, [redacted], who is supposedly a supervisor, tells me she will call me back with an answer by the end of the day. No one ever has. It has now been 3 months. I will obviously NEVER do business with the company, but I want the money we paid for something that was never received, returned.Desired Settlement: A refund without having to call there daily to be hung up on & lied to

Business

Response:

To Whom This May Concern,We regret that you did not receive your order here with us.After reviewing your complaint along with our notation history I do show that [redacted] has been working on the package whereabouts and the package still shows to be "In Transit" to your delivery address.We will continue to work with [redacted] to regain our package and have refunded the full purchase price of the order today. If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: I received a damaged product, I was told a return slip would be emailed to me, they never emailed , every day I called them, I never got the slip but always got there advertisements, I asked it they could mail it to me by post office, many times they said they mailed it I never got it, they told me they will have ups pick it up, this never happen, this has been going on for over a month. I spent countless hours on the phone, when they answered, they would say hold on and they would put you back on the kew,

Business

Response:

To Whom This May Concern,

We regret the issues facing our customer currently and show that we emailed the return slip to the customer a total of THREE TIMES to the email address listed on file.

We re-processed today - please have the package ready for UPS within the next 24 to 48hrs - [redacted].

Customer Relations Department

Review: I purchased a new replacement battery for my cell phone and it's only lasted about 1 month. I noticed how it didn't hold it's charge after the first day I used it. I've asked for a replacement and I get no response.Desired Settlement: Order #: [redacted]

Send me an actual new battery or give me a total refund.

Business

Response:

To Whom This May Concern:

We sincerely

apologize for the inconvenience that this may have caused you. We are here to help you in any way possible

but we do see that you have not contacted us since placing the order to alert

us of any issues with the item. Our phone number is listed on your receipt and on our website where you made the purchase along with our Return Policy & Procedures.

We've went

ahead and emailed you a set of return directions to send the item back to us

for inspection and consequent exchange/refund.

If

you have any questions please feel free to contact our Customer Relations

Department - Monday thru Friday - between the hours of 9am and 4pm

Eastern/Standard at ###-###-#### so that one of our Customer Care Agents can

assist you further.

Review: On Dec. **, 2013 I purchased a Panasonic phone system. ORDER # [redacted]. It was delivered just before X-mas. We hooked it up and did all that the instructions told us to do HOWEVER, the cellular phone feature would not stop trying to connect with our cells, which is not what we wanted it to do. I spoke to the people at Factory Outlet, and they explained that we could return the product BUT if it was not defective (it was) we would have to pay 15% of the total price 140.85. Further, we requested a return label but FOS told us that they could not do that, but I should send the receipt for the shipping and they would reimburse us with the return payment. Today I received a credit from FOS for 136.90. Additionally they deducted 3.95 for something and did not add the return shipping to my refund (16.17 +3.95 for whatever. We are supposed to be getting 20.12 in addition to the 136.90, which has not happened.Desired Settlement: FOS owes us 20.12 more than they have already refunded us. AND I have not been able to get any kind of an answer from them about this as of today.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After looking thru the complaint along with the notation history I do see that the customer returned the merchandise and after inspection was found nothing to be defective with the item .. we waived the restocking fee and retained the shipping charge of $3.95. Per our Return Policy we do not pay for the customer to return the merchandise to us but today I refunded the customer the $3.95 balance that would place her total refund to the amount collected. Unfortunately, we are not able to refund more than collected and again apologize for any inconveniences that this may have caused.

If you would like to discuss this case further please feel free to contact our Customer Relations Department Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This is not true. The phones DID NOT work properly as they continuously tried to connect to our cell phones, and would not stop. We also have Wi-Fi and the phone company (Panasonic) told me that there could be a conflict that would not let the phones perform properly. IN ADDITION, On two occasions, I was TOLD by a woman who would not give me her name that they could not print me out a 'return' label, BUT THAT THEY WOULD REIMBURSE ME FOR MY RETURN SHIPPING, , which is why I sent the USPS receipt to them. The phones wouldn't function here, and I cant believe they tried them out and tested them. I think they are lying, AGAIN!!!! Thank you. [redacted]

PS Judging by the number of Revdex.com complaints to your agency, these people are NOT reputable or HONEST!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Jeremy [redacted]

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

Unfortunately, we are not able to

refund more than collected and again apologize for any inconveniences

that this may have caused.

If you would like to discuss this case

further please feel free to contact our Customer Relations Department

Monday thru Friday 9am to 4pm Eastern/Standard at [redacted].

Review: I ordered what was advertised as a NEW Panasonic handset to add to my existing phone system. When it arrived it came wrapped in an unmarked wrapped in brown paper and not original packaging. After opening the box it was very obvious that the item was missing parts and had been refurbished. The phone was clearly a discolored yellowish grey color, no doubt from being exposed to smoke and not age. You could tell because the parts not normally exposed to the elements still had the original color. To add insult to injury, the battery that was shipped came not only wasn't the original mfg’s or a comparable new battery but instead it too was a refurbished. I could have purchased an advertised refurbished model anywhere from $69-$70.00. However since it was considered NEW phone I was willing to pay more. When I called to complain I was told I could send it back for refund, but there is a 15% restocking fee, and I'd have to pay in order to have it shipped back. OBSCURED!

I have reported them to several sources in addition to the Revdex.com to warn other consumers of their bait and switch tactics. You would think that at a minimum they would have offered a discount to placate the buyer and induce them to keep the phone, or at least not charge them for the privilege of returning what they misrepresented and failed to disclose to the buyer in the first place. The restocking fee of nearly 20 bucks is still a profit any way you slice it.Desired Settlement: Either discount the phone by $35 dollars and I'll keep it, thereby filling this experience under LESSON LEARNED or Factory Outlet Store PAYS THE POSTAGE AND NOT CHARGE ME the 15% Restocking fee. Restocking fee based on cost is around $18.00 plus shipping would be approximately $8-10 dollars (and that's standard mail-uninsured) that alone comes to around $27.00 and I'd still have to buy the clip yet! If I repurchase another refurbished phone from a reputable company for only $79.00 with a decent battery and clip it would still cost me at least $106.00 at a minimum for the same phone. So, anyway you slice I’ve been taken to the cleaners. Not to mention the time I've had to spend on this complaint and shopping for another replacement. I wonder how many other suckers have not bothered to call this company's misrepresentations out in the open and just returned the items. If I owned a company that did this I could still make a profit all day, just on restocking fees.

Business

Response:

To Whom This May Concern,

We regret that our customer is not happy with the purchase made with us.

This customer selected then purchased this REFURBISHED item via our website. On the website along with the customer's proof of purchase stats that the item was a Factory Serviced Item .. not a Brand New Item. Customer was shipped exactly what was purchased. We understand that sometimes our customer's may miss information regarding items being purchase thru slight of hand and will accept the item back for refund per our Return Policy.

Customer would have to return the merchandise to us before the 30 Days Return Period is over - at this time we will refund the customer the full purchase price of the item less the actual shipping charges.

If you would like to discuss this case further please feel free to contact our Customer Relations Department Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your website may very well state that somewhere within the page showing the phone I purchased, but I never saw it. I only called the phone number from your home page located in the top right hand corner. When I called this number I placed my ordered with the person who took the call. The fact remains I was looking for a company phone number before I purchased the items because I had a question. So when I found the number which is clearly visable on the site I didn't notice any statements about any refurbished phones especially since I didn't go through the site I called the phone number and asked them my questions (although I do notice that specific page is there, with the model ordered and it does disclose the phones are refurbished). However, I repeat I did not order it through the online store but your operator from a phone number I found online saying your company sold phones! I did not order this from your online shopping cart. I ordered it over the phone with your operators. From a phone number I saw online which sold "NEW" phones. No where during my conversation with your sales staff was I told these phones were refurbished!

Why would I have paid so much more for a refurbished phone when I had already checked amazon and found refurbished ones there for half the price?

Sincerely,

Business

Response:

To Whom This May Concern,

We regret that our customer is not happy with the purchase made with us.

This

customer selected then purchased this REFURBISHED item via our

website. On the website along with the customer's proof of purchase

stats that the item was a Factory Serviced Item .. not a Brand New

Item. Customer was shipped exactly what was purchased. We understand

that sometimes our customer's may miss information regarding items being

purchase thru slight of hand and will accept the item back for refund

per our Return Policy.

[redacted] Customer would have to return the

merchandise to us before the 30 Days Return Period is over - at this

time we will refund the customer the full purchase price of the item

less the actual shipping charges. [redacted]

If you would like to discuss

this case further please feel free to contact our Customer Relations

Department Monday thru Friday 9am to 4pm Eastern/Standard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In response to my complaint #[redacted] I am done arguing over this companies bait and switch tactics. I've said all I can say without repeatedly sounding redundant. They continue to response using the same statements rather than provide a resolution to my satisfaction as a consumer. This only proves that they are dishonest and not reputable at all. What reputable company would allow a consumer to take a complain this far and not offer some resolution to the consumers satisfaction?

Therefor I am closing this complaint rather than continue to waste my time with it and hope that the Revdex.com will not mark this as a simple "resolved" when the matter is and "will never be resolved" to my satisfaction given this companies inablity to work with me on this purchase.

I would like to request that the Revdex.com place this complaint in the consumer refused to accept resolution category since this company did not address my initial concerns or offer any suggestions in order to "resolve" this complaint.

Sincerely,