FactoryOutletStore

I ordered a Lenovo battery as a replacement for my Lenovo laptop. When received, the battery was NOT Lenovo branded and, therefore, will not work in my laptop.

I specifically ordered from this company because they advertised the item (and indeed pictured) a branded Lenovo battery. From past experience, I know my laptop will not use anything that is not Lenovo.

When I received the wrong battery, I immediately returned it (at my own expense) and was then charged a %15 "restocking" fee.

Quite the rip-off artists, aren't they?

Review: On 8/**/15 I ordered what appeared to be OEM Samsung water filters. The online views ONLY carried the original OEM filter numbers. While a small picture was present, it was impossible to read anything on it and tell it was not OEM. All other online retailers I visited CLEARLY indicated their filters were generic replacements and not OEM. Thinking I was ordering OEM (and hence the higher price than elsewhere) I purchased through this company. What I received were the very generic filters I was intentionally trying to avoid. I have emailed their customer service with no response to my request for a full refund (versus their normal policy of keeping 15% plus shipping.) I feel they are very deceptive in their website regarding description making one believe that they are selling real OEM product when in fact they are selling the knock-off product at OEM-quality pricing.

For reference, this was their order # [redacted]Desired Settlement: A FULL refund upon my return to them of this product.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us. We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original. We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselves. We will watch for the return of the merchandise and upon inspection will refund the full purchase price of the return.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.US Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If, after returning the product and not receiving a FULL refund, I will open a separate issue.Thank you very much for your assistance in this matter. I was happy to see such a speedy resolution.

Sincerely,

Review: I went searching for Samsung brand replacement water filters. I found their website from a google search (samsung refrigerator water filters) and their paid listing said "Samsung™ Water Filters - 2 Day Sale - Up to 75% Off?". Right away I am led to believe this store sells Samsung brand water filters.

I click on the appropriate refrigerator model to find the filter that matches. The product page shows two obvious Samsung logos. When you enlarge the product picture, another Samsung logo displays. The name of their product even says "Samsung DA29-00020B". Nowhere on the page does it say it is not a Samsung brand filter.

I buy the product and receive the package. I open it up to discover that it is Aqua Fresh brand, not Samsung brand. This Aqua Fresh brand sells at home depot for $18.72. So not only are the falsely advertising this filter to be Samsung brand, but they are also falsely advertising that this is a good sale as they are selling it at prices much higher than a normal retail store (home depot).

I call customer service to see if maybe they mixed up my order and sent me the wrong filters. The service rep immediately becomes defensive and says "Tell me, where on the website does it say this is a Samsung brand filter?" I point out the Samsung logos, the Samsung in the product name, etc. when he interrupts me and says "Ok what resolution would you like?" I say I want to return and get my money back as they falsely advertised their product. He says he will send me an email with instructions and then hurredly gets off the phone.

Upon receiving the email I see that not only will I be responsible for paying to ship the package back to them, they will also be charging me an additional 15% "plus the actual cost of shipping". If I already pay for shipping it back, what other shipping costs are they going to charge me??

All in all this has been by far the shadiest company I have ever dealt with.Desired Settlement: I would like to see both a full refund of the amount I paid due to their false advertising, as well as a discontinuance of their false advertising so that other consumers will not be misled in the same way.

Business

Response:

To Whom This May Concern:We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original. The item purchased is listed as a "Replacement Filter for Samsung DA29-00020B / WF294 / WSS-2 (3-Pack)".Here at the FactoryOutletStore we value our customers and as a courtesy we have refunded the full purchase price of the items without the need of a return.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

Between the two options, ACCEPT vs. REJECT, I am choosing ACCEPT in reference to complaint ID [redacted] as the resolution as it pertains to me is satisfactory. I am happy that the business chooses to value its customers and has issued a courtesy refund.However, in regards to my initial desired outcome, the business has not owned up to their intentionally misleading advertisements, nor have they addressed these concerns in their reply. To further illustrate my claims of their misdirection I have attached 3 pictures (samsung1.png, samsung2.png, samsung3.png) which show the ways in which they misdirect the consumer. Finally I have attached a picture (aquafresh.jpg) which shows what the actual product I received looks like, as compared to the picture they have posted on their site (samsung3.png).

Sincerely,

Review: I ordered a 6 pack of water filters for my Samsung refrigerator from the sam.factoryoutletstore.com web site 04-**-2015. I paid $137.70 at the time of order with my [redacted] Check Card. I received the wrong filters for my refrigerator. When I put the filter in water spewed all over and the refrigerator no longer holds a filter. I called and explained that and wasn't received well but reordered any way. In May I received the wrong filters with the same filter identifier code as the first time. I called and requested my money back. I received a partial payment on 05-**-2015 of $89.04. They kept $48.66 my guess is for a restocking fee even though it was their mistake. I called and asked "since when is the customer responsible for a companies mistake." I didn't get an answer nor was I allowed to speak to a [redacted]. I filed a complaint with the CCA and still no resolution.Desired Settlement: Because this company has been totally irresponsible we have not reached a resolution nor have they even tried to work this out with me. I have not even received an explanation as to why they kept my money. I would like the $48.66 remainder of my refund and the $25.00 it cost me to file the complaint with the CCA. It should not have come to this.Thank You,[redacted]

Business

Response:

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original. We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselves. Customer Service is very important to us and as a courtesy we will be refunding the remaining balance of $48.66 (Return Processing) to the customer's [redacted] card ending [redacted]. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase. If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The batteries I received are different from the photos on the website. The batteries I received are very bad quality that unable to hold the charge. I want to return for refund but I have to pay returning shipping cost and 15% restock fee. I believe they should responsible for the quality of their product. I want them to pay for the returning shipping cost and no restock fee.Desired Settlement: I want them to pay for the returning shipping cost and give me full refund with no restock fee.

Business

Response:

To Whom This May Concern;We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original. We do show that the item was previously returned and refunded the full purchase of the order. Unfortunately, we are not able to refund more than collected. If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had order a AT&T phone base for $14.95 off their web site. When I received the phone base it didn't fit so I called them to let them know I was sending it back. I paid $4.00 to returned it, I spoken to Kris, she told me that I was going to be charges three time the price of a another one. I told [redacted], to just give me a refund back to my account and it never happen. The next day Kris, called back saying I was not getting a refund I asked to speak to a manager or a supervisor she put [redacted], on the phone that wasn't no help I wasn't even told that I was being recorded on the phone with these ladies!! I'm so upset with please Revdex.com fix this problem with them!! #[redacted]Desired Settlement: I will like a refund back form them. ASAP!!!!!

Business

Response:

PLEASE PROVIDE A VALID ORDER NUMBER

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The Order is #[redacted]

Review: new mattress purchased over the phone on speakerphone with another person listening and also buying . [redacted] explicitly said there was a 100 night guarantee without any fees whatsoever to exchange for a different one if this one was not what we wanted. the other person says hers is ok, I wanted to exchange for the softer verion of the same type mattress. we questioned him extremely well about an exchange since we didn't know if it would be the one we wanted. no fees at all is what he said . Now he will not deliver the mattress I want without charges being applied. My husband is sleeping on the couch cause he cannot stand this mattress. I just want what he promised us without any fees like he said to us. He tried to appease me by sending out a piece of foam to put on top. I'm sorry that does not cut it. very upset about being lied to. cost I paid was $1,196.95Desired Settlement: I want a new world class recharge [redacted] luxury plush firmness rating 7 California king mattress sent to my address without any fees. They can have my other one back, it has never had anyone sleep on it without the cover. That is what he said I could do. thank you.

Business

Response:

To Whom This May Concern:We have copied the exchange policy from our website. There is NO extra charge for the new mattress if customer stays with the same price on the new mattress. The charge will only occur if the customer upgrades to a more expensive mattress. The processing fees and delivery fees are separate as stated on our Policies & ProceduresAs a courtesy we shipped the customer a Mattress Topper valued at $229.00 because she wanted a softer surface. That item was successfully delivered by [redacted] on 3/**/15.We here at the FactoryOutletstore strive ourselves on superior customer service and have tried to help this customer as much as possible. If you would like to discuss this further or have any questions and/or comments .. please feel free to contact us at ###-###-#### Monday thru Friday - 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

At this time, I have been contacted directly by factory outlet store regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I do not understand this form just remove me, I'm not getting anywhere with any of this processs. nothing is going to get done and I wouldn't trust this company to do anything now anyway.?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company, among other products, sells phones and phone systems. I ordered an AT&T phone that retailed online for $43.95. It was not of good quality and didn't meet our needs, so I returned it, properly repackaged and at my own expense. I understood in advance that there was a 15% restocking fee. The product was advertised as FREE SHIPPING. However when I returned it they subtracted 15% restocking fee AND $8 "original shipping fee"While we mailed it to Brooklyn NY, the email route thru Monrovia and Reykjavik, so I suspect this is a foreign company with a NY "front."I feel this was deceptive. [redacted]Desired Settlement: Ideally I'd like my money back; however, not worth much of your time for $8, but I do wish to alert other potential customers to be careful with this company. thank you. [redacted]

Business

Response:

To Whom This May Concern,

We regret that the customer was not happy with the purchase made with us. We are indeed a USA based company.

We sincerely apologize for the inconvenience that this may have caused you. We understand the situation/error and as a courtesy refunded the full purchase price of the return. Please contact your card issuing bank to find out exactly when this amount will be placed back into your account.

We would be more than happy to help in any way that we can.. please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until

4pm Eastern/Standard at ###-###-#### for any assistance needed

Review: On Mar.**/2014 I returned to the Factory Outlet store a computer gps plug for my Tom Tom because it would not fit. The usps tracking number [redacted] shows the returned merchandise being delivered on Mar.**/2014. The store order is [redacted] in the amount of $49.99. I have asked for a credit to my visa a number of times with no response. I have supplied the above information to them twice all I got was a e-mail from them asking for the same information which I supplied. All I want is a credit for the returned merchandise.Regards,[redacted]Desired Settlement: Credit to my visa for the returned merchandise.

Business

Response:

To Whom This May Concern,

We regret that you were having issues with your return and do see the tracking progress with delivery status. Unfortunately, we do not show that the item was returned by USPS as of yet and will contact them to start a Missing Package Investigation.

Once the package is located we will issue a refund on the account. If we are not able to find the package then you will have to contact USPS to start a Claim for Lost Package.

Hope this helps. If you would like to discuss this issue any further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The USPS tracking number clearly shows that the package was received by the factory Outlet Store. They have had this information for some time and only after being contacted by the Revdex.com have they responded. They fail to address the high probably that the package got mishandled in their own system.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,

FactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipment. Once the package location has been verified the order will be refunded or the customer will be called and alerted so that they can start the claim process with the Shipping provider

If you would like to discuss this issue any further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to

4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]It is obvious to me that the factory outlet store has no intentions of refunding me for the merchandise that I returned to them. On April ** they were supplied the USPS tracking number and sales order number and after repeated correspondence from me they simply ignored me. Not till they were contacted by the Revdex.com did they respond. Their response to this is that USPS loss the package contradictory to the evidence that the package was delivered to their place of business. I see no point in continued correspondence with this company as their position on this is and will remain that USPS lost the package.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On Jan **, I ordered replacement cell phone batteries from the Merchant. In their order confirmation email, Merchant provided tracking information and indicated I would receive the batteries within 7-10 days from Jan **.

When 7 days had elapsed, I followed the tracking link and saw that, on Jan **, the package went from Brooklyn, NY to Secaucus, NJ. Subsequently, on Jan **, the package was received in Elkridge, MD and has not moved since then. On Jan **, I again verified that the package is still in Elkridge, MD.Desired Settlement: The Merchant has taken no action to expedite delivery. Additionally, Merchant has not offered to FedEx a replacement order to me.

The delivery time frame specified by the Merchant has come and gone, and it is obvious the package is lost in the mail. Though I notifed the Merchant to cancel the order and refund $27.80 to my VISA card, the Merchant refuses to do.

Business

Response:

To Whom This May Concern:

We apologize for the inconvenience that this

may be causing you.

Your package

was shipped out via DHL Global Mail and has been lost in the mail. Customer contacted us for the package whereabouts and as we were working with DHL to get the package to the customer explained that they should give it more time to arrive .. customer did not ask to cancel the order nor be refunded. Customer contacted their bank regarding the order and upon receipt of the complaint we responded for them to refund the customer completely as a courtesy. We will continue to work with DHL to get the package returned to us.

If you would like to discuss this case further please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm

Eastern/Standard at [redacted]

I am writing today to alert consumers of a business that advertises products for sale that it does not have in stock. The business is Factory Outlet Store with an online presence (website) and physical offices in New York State. My personal experience with this company has caused unnecessary frustration in that a birthday gift was ordered and paid for, but not delivered when promised. The website for this company stated that the product was, in fact, available and would ship within 2 - 5 business days. When I did not receive the item in 2 - 5 business days, I called Factory Outlet Store customer service to inquire about my order. The heavily accented and difficult to understand representative seemed either unable or unwilling to assist me with my order at which point, I asked to speak to a supervisor/manager. I was told by this customer service representative that a supervisor/manager would call me back before 6pm Eastern Standard time and I waited. No call back. When I called them to find out why a supervisor/manager had not called me back, again I received the "canned answers" but at least this representative was willing to try and figure out why I had not received my order. It turns out that the item I had purchased and paid for, in good faith, was on back order. This tid-bit of information would have been helpful to me BEFORE I ORDERED!!!! Only after repeated calls pointing out the problem did the company update their website to show that the item that I ordered is now on back order. My recommendation to anyone dealing with Factory Outlet Store is ... DON'T!!! The $20.00 I saved by ordering from this company was in no way worth it!

FactoryOutletStore.com shipped quickly, but the product they shipped while in the right box was not the product ordered. Contacted them by email and talked to one of their live representatives. The first solution they offered was contact the manufacturer. The second was send it back at my expense, and pay a 15% restocking fee. The box the sent in was not a sealed, it was open. This company is not interested in customer service.

Review: Order # : [redacted] Item: Lenovo ThinkPad Yoga 12 20CD00CGUS

item description page: [redacted]

Photo showing what's included: [redacted]

Ordered computer from company did not come with advertised tablet pen. Called customer service and they refused to send me one. Told me I could send it back with a 15% restocking fee to get a refund. Despite the page clearly showing that the computer comes with a tablet pen and is the main reason I decided to purchase this specific computer. The company clearly falsely advertised this product and made fraudulent claims as to what was included in the purchase of this item and is now refusing a full refund or to send me a tablet pen.Desired Settlement: I would like to be sent the described tablet pen for this computer or a $100 refund to purchase my own pen.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that we are currently working with our warehouse to have a replacement pen ($29.99 Value) sent to our customer immediately. Please allow 2 to 5 Business Days for the item to arrive.If you would like to speak with us directly and/or have additional questions please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The pen they sent does not work with my computer at all. (Picture is attached). I have a video showing that it does not work as well (but could not upload it).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The 2nd pen they sent also did not work with the computer. I called Lenovo technical support and they said the pen that was sent is not compatible with this computer. They also said that no pen was compatible with this computer!!! Despite the fact that it shows several images advertising that it comes with a pen. Which, is the main reason I purchased the computer as I work with clients everyday in the field and require signatures. They clearly falsely advertised this product in a fraudulent manner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for shipping the wrong item to you and acknowledge the mistake. We will be shipping out your replacement order per your exact specifications as soon as possible. We will continue to honor the pricing, and as a courtesy we ask you keep the Lenovo 4X80F22110 & Lenovo LEN-4X80H34887 for the inconvenience. We have scheduled a [redacted] pick up to retrieve the incorrect laptop. Once all items are successfully returned and inspected we will process your exchange. We sincerely apologize about this issue and have contacted the Manufacturer directly regarding this issue for our records and have update our advertising as needed. It was a pleasure assisting you and resolving your claim. If you have any further questions feel free to contact us directly ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Thank you for your feedback and again, we apologize for the error.

Review: I purchased a GPS with a back up Camera. They send me the wrong camera. I have the camera already installed.

The GPS and Camera are not compatibles.

I have trying several times to contact them and they always tell me that somebody will call me back.

They never do. I talked to a supervisor " Albin " he gave me extension [redacted]. Never answer.Desired Settlement: I need to get a GPS that work with the camera.

Business

Response:

To Whom This May Concern,We regret that you are not happy with the purchase made with us and sincerely apologize for the inconvenience.We show that you purchased the RV 760LMT w/ Backup Camera .. this is a Manufacturer packaged item therefore any issues with the contents would require the entire package returned. We were able to speak to the customer today to explain this issues facing the return of the GPS only. While we understand that our customer paid for professional installation we were working to find a solution that would not require the return of the entire package.Unfortunately, we will have to request the entire package returned for inspection and consequent exchange/refund. We are more than happy to provide return directions and costs to fix this situation and contacted our customer directly to discuss the return. Once the item is successfully returned and inspected we will follow up with our customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I already have the wrong camera installed in my car and they want me to expend more money sending the wrong camera back. Could be OK if they send me the right GPS that work with this camera. I don't have money to be paying for installation. It's not my fault that I got the wrong camera in the first place. Thanks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We understand the situation and again sincerely apologize that the item sent was a complete pre-packaged kit. As a retail outlet we will need the complete kit returned inorder to exchange/refund. When we spoke with you we asked if the box was tampered with in anyway upon its arrival and your denied any damage to the package.Per our recent agreement you will have to return the entire contents of the merchandise along with the Manufacturer's packaging for inspection and consequent exchange/refund. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becau I never said anything about the condition of the package. I notice by the way that came without a manual, what is very strange. I though that I could get it on the internet. At this point I believe this GPS must have to be returned from somebody else, repackage and send it to me. I contacted Garmin.com and they said very clear that that camera doesn't work with the GPS. I don't beleive they will package items that are not compatible. I'm just asking for a GPS that work with the camera that I have already installed in my car.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: [redacted]I am trying to buy replacement filter for my Samsung refrigerator. I bought six of them from the link given above. it shows original Samsung filter pictures on the item. when I received this items its something called WaterSentinel filters not the Samsung kind which they shows on pictures. I called customer service they replied its replacement filters for Samsung so we put Samsung filter pictures. and in return they asking 15% charge and shipping charges also I need to ship that items to them so that's plus. that's fake advertisement for those filters like they shows in pictures.Desired Settlement: I need my full refund including all shipping cost they send me and now I am going to ship them.

Business

Response:

To Whom This May Concern,We regret that you are not happy with the purchase made with us.We show that you purchased replacement filters for the Samsung Replacement Filters .. as the url link you provided also shows we list the item as "Replacement Filters For ..." Also on your receipt shows Replacement Filter for Samsung DA29-00020B / WF294 / WSS-2 (6-Pack)!If you are not happy with the merchandise please feel free to return the items using our Return Center .. as a courtesy we would be happy to refund the full purchase price of the item provide none of the merchandise was opened and/or used.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a Sewing machine through a [redacted] store, which was done online through one of [redacted] employs, I was never told that the item I was ordering would not be able to be returned back to the store if it was defective or the wrong item. I got the item 2 weeks later on the mail, and it was the wrong item. I called [redacted] and they referred me to FactoryOutletStore.com, and told me they had emailed them and I was told they would contact me within 24 hours, it's been a week and I still haven't heard back from them, I've tried contacting them myself and all I get is an answering machine that puts me on hold and then it transfers me to an extension only to cut me off. So I'm stuck with a product that was less then what I paid for, with no response from the sender.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased the unid-g766-r wireless video surveillance system ,the first system was in bad shape and one of the cameras didn't work. I was assured [redacted] a customer service rep if I returned it I would receive a much better system. We'll that didn't happen missing was the camera stands they attach to the camera so you can hang them no internet cable and the wrong memory card .when I called the customer rep. and asked for the missing parts he said if it wasn't in the box I was out of luck. The first system had all the parts .Desired Settlement: The $48.49 I was shorted

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you I received the rest of my refund

Review: One 1/**/2015 I purchased 6 Motorola CLS-S110 handheld radios from Factoryoutletstore.com, the main reason I purchased the 6 radios was due to a special they had on the website that stated when you purchases 6 Motorola Radio you get a 7th for free. This sounded like a good deal so I called the 800 number and spoke to their sales associate I asked him about the deal and he told me you could get either an extra radio or a multiple power strip charger. I told him that was great and I asked him will it be included when the order is sent out he said no it is through the manufacture and the rebate information will be shipped with the order. When I received, the radios there was no manufacture rebate in any of the boxes so I contacted Factoryoutletstore.com customer service. I explained what happened to the customer service rep and they transferred me to the [redacted] name was [redacted] she told me she would look into and call me back. When I received a call back, they told me that the offer I was referring to had expired and I should have seen an expiration date on the banner on the website. There was no expiration on the advertising on the banner I told her and furthermore the sale rep is the one who stated how to claim the offer. I told her all he had to do was tell me the offer has expired however, that was not the case. She then offer me that they would allow me to return the items however this was not the resolution I was looking for I wanted the offer they sold me over the internet and on the phone.Desired Settlement: I would like to receive my extra radio as advertised or refund me the cost of one radio if sending me one is not possible.

Business

Response:

To Whom This May Concern,We sincerely regret that our customer is not happy with the purchase made with us and after reviewing the complaint along with our notation history we do show that the "banner" was removed from our website before 1/**/2015. We strive for 100% Customer Service Satisfaction and would be more than happy to give our customer a discount on the merchandise purchased as we are not able to revive a Manufacturer's Coupon.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] This is not accurate, the banner was on their site on the day I purchased it on 1/**/15, and Factoryoutletstore statement that it was removed on 1/**/15 is false. In addition, the sales associate is the one who also confirmed the deal.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We would be more than happy to give our customer a discount on the merchandise purchased as we are not able to revive a Manufacturer's Coupon.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

Review: I ordered 8 Motorola Roadster 2 Bluetooth hands-free devices for our agency on 5/*/14. On 6/**/14 I received a call from customer service that I needed to make a copy of the back of my credit card and fax to them. I asked why they hadn't already processed my order and was put on hold in a queue for 40 minutes. Customer service came back on the line and I told them I wanted to change my order because now they had these units in multi-packs at a lower price. They put me back in the queue to sales. I explained what I wanted to do and they told me the order was already processed and I should just refuse the first shipment and then re-order. I faxed them the credit card info. We refused the shipment when it arrived and I called them back to reorder. I was told by customer service that I would be charged a fee for refusing the first shipment. I was charged $125! I called them to complain and again was on terminal hold.Desired Settlement: I want them to waive the exorbitant fee for a return that I was told to do so I can reorder at the lower advertised price.

Business

Response:

To Whom This May Concern;

Thank you for your purchase with us here at the FactoryOutletStore.com. We sincerely apologize for the inconvenience that this may have caused

you. We understand the situation/error and as a courtesy refunded the full purchase price of the return.

We would be more than happy to help in any way that we can.. please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with free shipping. FactoryOutletStore.com sent the wrong items. Further the merchandise was sent via UPS in error. When I emailed them, with photos of the correct items and the items they sent side by side, they failed to respond to my email. I then called in an was told to return the items. I mailed the items back to them via the post office for $2. FactoryOutletStores.com then deducted $17.98 for restocking (2 SKUs) on an item they misshipped! Further they deducted $63.64 for the UPS shipping which I did not order, When I called in the customer service rep refused a complete refund. I asked for the supervisor and was put on hold for an hour. When they finally closed the call switched to voice mail. I left a message and never received a return call. I called back the next day and was unable to reach the supervisor. At this point I am out $83.62 on a purchase of $101.82, I don't have my merchandise, and FactoryOutStores is not responding. I will certainly tell everyone I know to steer clear of this business.Desired Settlement: Receipt of the proper merchandise & a refund of the bogus deductions.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us and after review of the complaint along with the notation history we have refunded the associated return fees back to the customer's card.

If you have any questions and/or comments please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department