FactoryOutletStore

Review: The online sales page has a prominent banner at very top of their homepage proclaiming "...Sitewide Savings 20-75% off".The regular price of the GPS unit I ordered (model GO 2405TM) is $172.99. When you apply the advertised minimum 20% discount to the regular price you come up with a discount of $11.56. $172.99 minus the discount of $11.56 results in a sale price of $138.39, yet I was charged $149.95. After complaining to the order taker, he agreed to take another $5.00 off to appease me. I told him that wasn't good enough and was advised to call back on Monday to speak with a [redacted], which I did. Her name was [redacted] and she told me the online sale ad was for discounts "UP TO 20-75% off". I told her that the words UP TO appeared nowhere in the ad. I also told her that I did a random sampling of their ads for other models of GPS and NONE of them reflected savings of at least 20% over the regular price. [redacted] promised to call me back this afternoon with a resolution or explanation of their misleading sales practice but she failed to call.Their online sales page is deceptive and misleading and should not be allowed to continue unless they actually apply the discounts they promise.Desired Settlement: I would like to be able to purchase my GPS at the discount promised in the ad. That is $172.99 minus the minimum 20% discount of $11.56 for an accurate, correct sales price of $138.39. I'm sure other people who purchased other GPS units with these bogus sale prices would like to get a refund, too!

Consumer

Response:

At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved.

The company refunded an additional $10.00, back into my account. They did not call me to advise they had done this, but I noticed the refund

when I received my next bank statement.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Bought filters for my [redacted] fridge. Thought they had a good deal, but the product ended up being a "compatible" one instead of from [redacted]. The actual product received only filters for taste and sediments, and not health-related contaminants like the real product does.

The detail page does not mention at all the real brand of the product, but has the [redacted] logo plastered all over it, which makes you think they sell the real thing. It's intentionally misleading: [redacted]

The whole section of the website was branded as [redacted]: [redacted]Desired Settlement: The store's "money back guarantee" and "easy return" policies requires a 15% restock fee and return shipping. I want full refund, and would not pay a cent out of pocket to send their bogus products back.

Review: I have requested a refund for my purchase 2 weeks ago, for failure to deliver my mattress set that was expected to arrive TWO months ago. I only called back to confirm when my refund will appear on my credit card. Despite promises of my calls being returned, nobody did. Customer service has transferred me to their promotional sales without my permission, passed my call around, hung up on me and flat out lied to me when they said the department handling my refund will return my call on a Monday. Another of them has confirmed that that department is closed on Mondays.Desired Settlement: I want my money back on my credit card. Pronto.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a PolyCom on 8/** from them which came without the correct power cord. I received the polycom on 8/**. I attempted to get it replaced with the correct one - customer service is horrible - they disconnected me several times and then told me that the item I ordered does not come with a power cord (despite the factory spec sheet to indicate otherwise). After 6 calls, I was finally sent a return label and assured that I would be receiving a 100% credit (for the full amount charged on the credit car of $727.59. Instead, when I checked today - not only was shipping not free - I wasn't credited for the full amount of the item - they returned $610 to my credit card.Desired Settlement: I want the full credit returned to me from the company ASAP

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and show that our customer's purchase was indeed successfully returned and refunded the full purchase price of the order. We sincerely apologize that we were not able to keep you as one of our happy customers due to a missing item that was vital to the proper function of the item purchased.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They did NOT refund the full purchase price including tax and shipping - they refunded a partial payment only with no explanation - I do not accept the rote response given by the online store. The original charge to the credit card was $727.59 on 8/** - the credit returned was $610.14 on 8/** - how is that that a refund?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings [redacted],We sincerely apologize about the inconvenience that you may have incurred during the return and refund of the merchandise.Please review the following refunds previously made to your [redacted] ending [redacted] with the issuing bank:Total Collected - $727.598/**/2015 2:43:49 PM - $610.14 - Transaction ID [redacted]8/**/2015 7:35:52 AM - $117.45 - Transaction ID [redacted]Total Refunded - $727.59We understand that some cards may take a billing cycle to show the refund on the statement .. if you would like any assistance speaking with your bank please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Again, we regret that we were not able to make you one of our Happy Customers and would like to extend a 10% Discount on a future order with us at FactoryOutletStore.com.Sincerely, US Based Customer Relations Department###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Oct ** 2013 I order a training collar from factory outlet store I have not received the product as of ** Nov 2013.

I called several times and they tell me to wait 5 business days .

I wait call back call back they say that ups had the package and lost it they put a tracer on it to wait 10 business days.

I call back today and they said a claims issue was done it would take 10 more business days.

I asked them for my money back and they refused to give my money .

I asked to talk to a manager and she said the same I was not happy with her answer I ask to speak to some one else and she hung up on me please help.Desired Settlement: refund my money and I will never order product from this company again.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After researching this order due to the complaint we see that there was a Missing Package Investigation with UPS.

We will refund the customer today and continue to work with UPS to find out about the package whereabouts.

We apologize for the inconvenience that this may have caused.

Customer Relations - ###-###-####

Review: I ordered a Samsung Galaxy S3 phone from this website on 2/**/14 and paid extra to have it priority processed, even though the website says "free same day shipping". I recieved a phone call from the processing center informing me that the white phone I ordered was on backorder but they could send a black one if I was ok with it. I said yes and they told me I should recieve a tracking number within 24-48 hours. I have called multiple times between then and now, and every time I am told I should have a tracking number in 24-48 hours. I called March *, 2014 to cancel the order and was told I had successfully done so. The website now says my order is still processing and when I called today to ask about it I was informed that my order could not be cancelled because it has already shipped. I was told a week ago it was on backorder and it was ok to cancel. Now they say it shipped yesterday. I still don't have a tracking number and it has been a month.Desired Settlement: I would either like:

1) an immediate tracking number so I know this is not a scam;

2) delivery of the item I purchased over a month ago;

3) a refund if the above cannot be done

Business

Response:

Review: I made an order in April for a GPS unit for my boat. TheFactoryOutletStore.com's website listed/presented the item I ordered as new condition. What arrived however was in a clearly worn and open package. The unit was used and not the correct model that I ordered. I even paid for postage to return the incorrect item and I have since gotten the run around from TheFactoryOutletStore.com. They have sent the item back to me, have hung up on me, and acted as if they don't know what is going on for two months now. I have called them no less than 15 times and I emailed them pictures they asked me to take of the item. I even have opened a case through [redacted] as this was suppose to be a [redacted] trusted store purchase and insured. They too have yet to help at this point so I recently disputed the charge through my credit card company. If it comes to it I plan to hire an attorney to pursue the refund I am owed.Desired Settlement: I would like a refund of the full purchase price.

Business

Response:

To Whom This May Concern,We sincerely apologize for the inconvenience that this has caused our customer. After reviewing the complaint along with our notation history we do show that this warehouse error did indeed take much longer than usual to resolve - we sincerely apologize the time frame as well as the condition of the item upon arrival.The order was has been fully refunded today the full purchase price of the item and as a courtesy we would like to offer our customer a 10% discount on their next purchase with us here at the FactoryOutletStore.comIf you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Review: On November [redacted] I talked to Joe and requested an Oakridge firm mattress, they sent me Pearson King Plush Mattress instead. It was delivered on November [redacted], I called them on the [redacted] advising them the mattress was too soft and asked them to exchange for the correct one. On December [redacted] they responded by offering the Pearson FIRM king size mattress at a cost of $687.48. I paid $749.95 originally and now they wanted an additional $687.48 just to exchange when they were at fault in the first place. I contacted the [redacted] home office explaining the situation and they referred my back to the outlet store where I started. I called the outlet store and spoke to Oscar R[redacted], he said he would call me back, he never did. I called again and was told all the customer service reps were busy helping other customers and someone would return my call, they never called. I called again and talked to Kimberly at ###-###-####, she also said she would call me back with more information, she never called.

I understand from an email received from [redacted] that the Perfect Sleeper Pearson Mattress is somewhat comparable to the Oakridge but the Oakridge has a larger coil count which would make the mattress firmer.

This has never been resolved and I've had to purchase another mattress. I'm asking for my original purchase price of $749.95 as they did not want the mattress back. The original Purchase Order Number is [redacted].

+Desired Settlement: Refund

Business

Response:

Dear [redacted]We regret the inconvenience that this has cause and sincerely apologize.Based on our conversations with the warehouse, the model Perfect Sleeper Pearson Plush is the closest alternative to Oakridge firm mattress. We regret that you are happy with this item and have successfully refunded your account as we previously agreed.If you would like to speak with us directly please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Respectfully, Team Mattress[redacted]

I needed 2 Travel Pro suitcases.

Went to Factory Outlet store website.

I needed the 4 wheel spinner type case.

Selected what I thought was the appropriate case and on the order page there was a video on what I was going to purchase.

The video showed the case to be a spinner type with 4 wheels, so I placed my order 7/**/2015.

The cases were on back order, but as I did not need them immediately, this was not a problem.

The case were finally delivered 8/*/2015.

On inspection both cases only had 2 wheels.

After numerous phone calls and e mails and us saying that we wanted to return the cases and order cases that had 4 wheels, we were told that they would wave the restocking fee, but WOULD NOT refund the return shipping costs.

This was after talking with both the customer service reps, sending requested photos of the cases, filling in the appropriate return forms and finally talking to a manager on 8/**/2015 telling her that the video on the order page showed the case to have 4 wheels.

I believe this to be a case of false product description by Factory Outlet store.

I had another back pack case on order with them that was had also been back order for over 3 weeks that I canceled 8/**/2015.

Based on my customer experience with Factory Outlet my recommendation to any future possible customers wanting to use them would be to STAY WELL CLEAR.

You might save a couple of bucks, but because there customer service sucks and it takes so long getting issues resolved are the savings worthwhile???.

I do not think so

Review: Hello,

I ordered a Garmin GPS from Factory Outlet Store on Nov [redacted]2013. When it arrived at the beginning of December, I attempted to register the product on the Garmin software and this software would not recognize this unit. I called the Garmin Tech Support and after about an hour of their attempts to make the device to connect with the software, they advised me that this unit is simply defective. I contacted the seller and they agreed to replace the unit. When the new unit arrived at the end of December it was the same exact unit that I just sent back to them. I know for sure because I so happened to write down the serial numbers. They apologized, sent me a return label and said that they will send me a new one this time. For an additional guarantee that whoever will process my return will in fact pay attention, I have written on the return slip "Please do not send me the same unit". Well, the 3rd shipment arrived in mid January containing yet again the same unit! I called the company the next day, and told them that I want to return this item and that I want a full refund of the $279.95 I have paid for this item. They said that within 24 hours they will send me a return label. I waited, and I did not receive the label. I called again the following week and spoke with a [redacted]; same thing happened - I was promised this time to receive the return authorization and the shipping label by 5PM that day, which never came. I called yet again on Monday Feb **spoke with another [redacted] who apologized and said that I will have my return label and a refund. A 72 hours passed by since, and I have yet to receive the return authorization and a label. I have also sent two email to their customer service which they never answered.Desired Settlement: I want this company to send me a return label so that I can send this defective item back, and I want them to issue a full credit to my credit card for the purchase price.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us and will email over a Return Label immediately for the return of the merchandise.

Once the item is returned and inspected, customer will receive a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,

Thank you very much for your assistance in this matter.

I finally recieved an email response from Factory Outlet Store today (see attached) with a tracking number, BUT no shipping label.

They need to email the actual label I can place on the box, instead of just the tracking number.

Thank you

Sincerely,

Business

Response:

Customer has already given the package to UPS and it is on its way back to us:

Scheduled Delivery Updated To:

Monday, 02/**/2014, By End of Day

Consumer

Response:

Hello,

Instead of sendig me the shipping label as they did previously, they scheduled a UPS pickup. I happened to be home and the shipment is on the way to them as they indicated.

The case is not however resolved yet, until the full credit is issued to my credit card.

Therefore, please do not close the case yet, until the refound is issued.

Thank you very much for your assistance in this matter. Your intervention has made the diference.

Sincerely,

Review: Ordered a battery for a laptop, pictures showed 97Whr battery with nothing else in the description. Battery came in as a 65 Whr battery. Called the company to request refund. Was told that I could have refund but I had to pay shipping back to their facility plus a 15% restocking fee in order to receive a refund. Asked to speak to a [redacted], was told the same thing. [redacted] and representative agreed that website showed 97Whr battery. [redacted] hung up on me when I told her this was unacceptable business practice.Desired Settlement: I would like a complete refund, including all shipping charges. I will send the item back, but I will not pay for return shipping since this is the business's issue. I would also like a refund on the extended warranty I purchased. Total purchase price including $2.95 shipping and $8.99 warranty was $68.89

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the replacement item purchased with us and as a courtesy have refunded the full purchase price of the item.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sought to purchase 3 water filters for my General Electric refrigerator from [redacted] that were advertised as "General Electric MWF" replacement filters.

What I received are not General Electric products. They are "Water Sentinel WSG-1" refrigerator replacement filters.

I am seeking a full refund for the 3 filters and shipping/handling, processing, etc. in the amount of $65.80 plus free return shipping.

I contacted [redacted] by way of their customer service department phone number (###-###-####) and was emailed a Return/Exchange Form that did not include a return mailing label.

I then tried to access a copy of their return "Terms and Conditions" through a link, provided within the same email, that did not take me to their Terms and Conditions webpage but to more product advertisements.

It is at this point that I've decided to contact Revdex.com for resolution of this matter.Desired Settlement: Full refund for merchandise and original shipping/handling by way of a credit to my [redacted] account in the amount of $65.80 AND a free return shipping/handling mailing label to return the merchandise.

Business

Response:

To Whom This May Concern,Thank you for your purchase with us here at the [redacted]We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original. We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselves. Please review our Return Policy as our customers have 30Days from delivery to return any unwanted merchandise for any reason. As a courtesy we will refund the full purchase price of the item within 2 to 4 Business Days of the item being successfully returned.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The following portion of the merchant's response does not appear to guarantee a full refund of the shipping/handling costs:"As a courtesy we will refund the full purchase price of the item within 2 to 4 Business Days of the item being successfully returned."Assurance that I will receive a FULL refund upon the merchant’s receipt of the item, which includes any and ALL shipping/handling expenses forthis order, has been requested. I do not wish to have to contact the Revdex.com again or seek legal counsel concerning this issue.Furthermore, regarding the statement, “We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers wouldknow we are not the Manufacturer themselves.“:If a merchant or company advertises a certain BRAND NAME for sale/purchase on their website (advertisements in which the brand’s logo is readily apparent –even upon purchase from within the online shopping cart), that brand of product is EXPECTED upon payment and/or delivery. If it is not received from themerchant in that same condition/state in which it is advertised, then the company or merchant is NOT taking care to ensure that the customer “knows” that they will be receiving a generic/non-advertised substitution for the desired product instead.If it is a generic product, it should have been advertised as such. This is why I am seeking FULL reimbursement of not just the falsely advertised products I am returning, but ALL shipping/handling costs, as well. This matter will not be settled until the merchant agrees to a full refund which includes ALL shipping and handling costs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We do show that the item was successfully returned and the full purchase price of the order refunded back to the [redacted] card ending [redacted]. Please contact your card company to inquire when this refund will be visible in your account.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your assistance in resolving this matter.

Sincerely,

Review: I ordered a pet safe kit of which the collar didn't work. I called them and was informed that I would have to return the collar then they would send me a new one. I sent the old one back and they also told me they had received it. But now they are trying to tell me they don't have any replacements and I would have to wait until they got more in. I went to their site to print out a return slip but now they tell me I can't return the whole kit to get my money back because it is past the 30 day return time. If it is past time it is because they have been stalling me. I have called and talked to them 4 times now and now they say the manager will call me with in 24 hours. They keep stalling and know one has called me at all. I want to box up this whole thing and send it back and want all of my money returned to me. $249.00

Thanking you,

[redacted] also they had me down as [redacted] I also told them about that.Desired Settlement: Get my money back in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was trying to place an order for a home phone on their site. When I was trying to check out with [redacted] I did not get the order conformation. I got the phone I ordered plus another phone I did not order. I called costomer service and exsplaed the problem and got sent these forms to return the second phone. I called again and I was told I have to pay to ship the phone back plus a 15% restock fee. They would not listen to my exsplanation about what happened when I was trying to order. I have ordered a lot of things from the internet and have always gotten a confermation that my order was placed. N this case that did not happen.Desired Settlement: I want Factoryoutletstore. To pay me for my shipping these phones back to them. Plus there should be no restock fee.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and had an issue placing the order with us.After reviewing this complaint along with our notation history we do show that our customer placed 2 orders via our online shopping cart using their [redacted] CheckOut:[redacted] - 8[redacted]/15 - 11:38AM - VTech LS6425-3 DECT 6.0 3 Handset Cordless Phone w/ 2Yr Extended Warranty - $107.90 (Delivered 8/**/15)[redacted] - 8/**/15 - 11:43AM - VTech CS6859-2 + (1) CS6709 3 Handsets Cordless Phone - $98.95 (Delivered 8/**/15)Our Processing Department stopped the 2nd order .. due to the items being different .. the order was released.[redacted] as well as our system automatically sends out notification email when the order is placed. Our system would then send out a 2nd notification email with tracking number once the order is shipped. While we do understand that sometimes our emails may end up in Spam/Junk Mail folders, may be overlooked and/or accidentally deleted .. our customers [redacted] account would show immediately the deducted amounts as well as Proof of Purchase. We also list our phone number on the top of website pages in case our customers needed help ordering and/or have any questions about their orders.Our customer contacted us on 8/**/15 to state that they no longer needed either of the orders and was given directions to return both orders. On 8/**/15 customer contacted us again stating that he wanted to be paid to return both orders .. our Customer Care agent cited/emailed our Return Policy, and explained to our customer that we understood the situation and would be able to waive all return fees once the item(s) were successfully returned as a courtesy. Customer was not happy and disconnected the call.We here at the FactoryOutletStore.com pride ourselves in excellent customer service and will waive all return fees - refunding our customer the full purchase price of the item returned with all Manufacturer packaging and all of its accessories back to their [redacted] Account. Customer is responsible to ship the items back in a safe and traceable manner.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist in any way that we can.US Based Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

I did not get any response from [redacted] about my order on their sight. Usally you get a conformation for your order. And I did not get any.

Sincerely,

Business

Response:

We here at FactoryOutletStore wish your wife good health along with a speedy recovery. We will be able to waive all return fees once the item(s) were successfully returned as a courtesy. Please give our US Based Customer Relations Department a call when you are ready to return the item and we will make arrangements as well as waive all return fees - refunding our customer the full purchase price of the item returned with all Manufacturer packaging and all of its accessories back to their [redacted] Account. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist in any way that we can.US Based Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with factoryoutletstore.com on July [redacted], 2015 for 2 mattresses. I called the next day to verify their receipt of my order because I did not receive a confirmation email. They told me they did receive the request but wanted to let me know that it would be the following Wednesday August [redacted] before they would be ready for delivery. I was okay with this and was expecting contact for a delivery date at this time. That day came and went and I heard nothing. I called and left a message with factoryoutletstore.com and they told me someone would call back. I tried calling the delivery company and after a few days finally got someone there. They informed me that although I had gotten an email with tracking information they did not have the mattresses and wouldn't be expecting them for possibly another 8 days. I called factoryoutletstore.com again and left another message (because no one can give me any answers at that moment). They blame it on one department after another. I called again today August [redacted] and recorded the phone call and again was told that someone would have to give me a call back. Oscar did call back and I recorded that call as well. Again he was not able to give me any information but that he would "try" and have a resolution with a shipment by the end of the day. I told them if I didn't hear from anyone by 3:30pm I was going to file a complaint. 1. I feel like my card has been illegally charged since the items have never been shipped. 2. I asked for the manufacturers name and number to contact because at this point I do not believe I will be getting authentic Beautyrest mattresses that I paid for and they would not give me the information (I have this recorded). 3. I can go several places locally that offer same day or next day shipping. Again, originally I was okay with the delay of 1 week. It is well beyond 1 week now.Desired Settlement: I do not want to complete the transaction with this company. This is just too shady and I don't know about the true origins of this product. I want my money credited back to my card! I've read other complaints about this company charging restocking fees and I don't even want to hassle with returning the products at delivery.

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the order here at the FactoryOutletStore.com and sincerely apologize for any inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that the accessories were successfully delivered 8/4. We do show there was an issue with the mattress delivery. Our delivery agent was not able to set up the model, considering the frame to be wrong side .. we have since spoken to our agent and rectified the situation.We are committed to providing Excellent Customer Service and will contact our customer directly to complete this transaction or cancel per their wishes.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe beds were delivered to my home on August [redacted] and I did accept them. After reading the reviews I was afraid to send them back with a $1500 charge on my credit card and to suffer re stocking fees. The frames that came with the beds were the wrong size. I have a full size bed and a twin size bed. The frames that came with the beds were for queen/king. I have been contacted twice regarding the frames but to this date, August [redacted], I still do not have them. Once I receive the frames I will consider this case closed and I will never do business with this company again!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We show that we are in touch with our customer and mutually resolved this issue on 9/**/15.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received credit of $200 to my credit card on 9/**/2015. The matter is now resolved to my satisfaction. I will never use this company again!

Sincerely,

Review: On ** December 2015 I purchased two (2) replacement batteries for my HP laptop from factoryoutletstore.com. I paid with my [redacted] credit card a total of $44.85 and waited for my products to be delivered. On * January 2016 I finally received two batteries which were not what I ordered. I had ordered two [redacted] batteries and received two [redacted]? batteries. Clearly not what I ordered. I wrote to factoryoutletstore.com about this mistake and asked for an exchange for the batteries that their website showed they carried, if not I wished a full refund. They have on their website if you wish a refund they will charge you a 15% restocking fee and the cost of shipping. I wrote to them that I was not willing to accept these deductions as they advertised that they carried the batteries which I ordered. I also told them that I did not sgree with their terms of service and conditions which they try to make mandatory in order to fill out a return form I did NOT check the box agreeing to their terms and conditions.

On ** January, having not heard from them via any form of communication, I went into my charge card record from my bank and found out that they had indeed refunded me A PARTIAL REFUND OF $26.56 AND NEVER NOTIFIED ME OF THIS ACTION ON THEIR PART. I can enclose a copy of my 6 bJanuary letter if you wish me to.Desired Settlement: In order to "Make me Whole" I wish a refund of the outstanding amount of $18.31 which I feel that I still have coming as part of my refund (since they advertised having my battery in stock and could not furnish me with). I also wish you to have them change their terms of service to include a full refund (including shipping) if they cannot furnish ANY PART that they advertise on their website.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience our Customer experienced.After reviewing this complaint along with our notation history we do show that our customer purchased and was shipped the Hewlett Packard Battery for HP 586006-361 (2-Pack) Laptop Battery - we understand that this was not the item our customer intended to purchase and it was returned and refunded per our Return Policy. We understand that one of our Managers previously spoke to our customer regarding our Return Policy and as a result .. our customer was refunded the full purchase price.We pride ourselves in excellent Customer Service and appreciate the opportunity to solve any issues that may arise with our customers directly. Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a cell battery on August **, 2013. I was charged for the battery on August [redacted] and was sent information regarding shipping of said battery (Order# [redacted]). I never received the battery. I used the tracking information provided by the company which stated the battery was shipped but to the wrong address (my Billing address not my shipping address). Upon non receipt of the battery at either addresses, I emailed the provided email address on invoice. Their email response was wait for 10-14 days. So I waited and still no battery. Emailed again on September [redacted] and [redacted] with no response. In both emails, I requested either battery or my refund. Called the provided customer service number ###-###-####. Busy signal every call. So no response to email or calls. I just want the brand new cell battery or my full refund.Desired Settlement: Either delivery of the NEW cell battery or full refund to my credit card

Business

Response:

In response to the complaint #[redacted] placed online by our customer [redacted].

We regret that our customer was not happy with the purchase made with us. After reviewing the customer's complaint along with the order notation history I do see that this customer has contacted us ONE time on 8/** to inquire about the package whereabouts and the email was indeed responded. We have not had any calls from this customer and we have not had any problems with our phone lines to date.

We here at the Factory Outlet Store pride ourselves in excellent customer support and apologize for any inconvenience that this may have caused. As a courtesy we have refunded $10.90 back to [redacted]'s Visa card ending [redacted].

If you feel the need to discuss this further please give us a call at [redacted]

Review: I ORDERED ONLINE, 3 BATTERY PACKS ITEM #[redacted] THAT WERE PICTURED ON A WEBSITE REPRESENTED AS A VTECH REPLACEMENT BATTERY. THE BATTERIES THAT WERE PICTURED AND DESCRIBED AS THE BATTERY I WAS ORDERING, WERE NOT THE BATTERIES THAT I ACTUALLY RECEIVED. THE BATTERIES ARE NOT THE SAME BRAND OR SIZE AS THE ONES I NEED. MY PHONES SPECIFICALLY INSTRUCT ME TO USE ONLY THE AN OFFICIAL VTECH BATTERY. I BELIEVED THE PICTURED BATTERIES WERE THE ONES I WAS ORDERING. NOTHING ON THE WEBPAGE INDICATED TO ME OTHERWISE. I CALLED CUSTOMER SERVICE AT ###-###-#### AND SPOKE TO A GENTLEMAN NAMED [redacted] ON 08/**/13 AND HE SAID I COULD KEEP THE BATTERIES AND MY CREDIT CARD WILL BE REFUNDED. THE ORDER [redacted] WAS ALSO MY CONFIRMATION #. MY ACCT WAS NOT REFUNDED AS YET.

THE BATTERIES WERE 500 mah, NOT THE 550mah SHOWN ON THEIR WEBPAGE SITE. BUYER BEWARE BEFORE ORDERING FROM THIS COMPANY.Desired Settlement: I WANT THE WEBPAGE TO SPECIFY THE BATTERIES ARE NOT VTECH BATTERIES, BUT AN OFF- BRAND AND THEY SHOULD PICTURE THE ACTUAL BATTERY BEING SENT. FALSE ADVERTISING IS BAD BUSINESS BECAUSE I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN. I DON'T WANT TO PAY FOR SUBSTANDARD BATTERIES. I DON'T WANT TO BE BOTHERED SENDING THEM BACK EITHER AFTER [redacted] SAID I CAN KEEP THEM AND MY MONEY WILL BE REFUNDED.

Business

Response:

In response to the complaint #[redacted] placed online by our customer [redacted].

We regret that our customer was not happy with the purchase made with us. After reviewing the customer's complaint along with the order notation history I do see that customer purchased a set of replacement batteries for a Vtech Phone. On our website as well as on the customer's receipt we clearly state that the batteries are REPLACEMENTS. account was refunded the full purchase price on 8/**/13 as a courtesy and also was

prompted to keep the batteries.

We here at the Factory Outlet Store pride ourselves I n excel lent customer support and apologize for any inconvenience that this may have caused.

If you feel the need to discuss this further please give us a call at ###-###-####.

Respectfully,

Customer Relations

Department

Review: I ordered a product from this company and they sent me defective equipment and I sent them back now the don't want to issue me a refund because they are stating I sent them back the wrong product back and till I send them the right defective equipment they will not issue my refundDesired Settlement: I would like my full refund

Consumer

Response:

Yes I did send back the right equipment back to the company and yes I have a tracking number to prove it was sent back

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After reviewing the complaint made along with the order history I do see that the customer returned merchandise to us that was not what we initially sent to the customer and is also missing parts from the return.

The serial numbers on the box did not match the serial numbers on the units customer returned. We spoke with our warehouse and was able to return the merchandise the customer returned although the serial numbers did not match. Customer was previously refunded as a courtesy for the merchandise received. Customer was not refunded for the Panasonic BTS KX-TDE100 ($585.95) as this item was not with the returned merchandise as well as the express shipping charges as this service was previously rendered. No further refund is due customer as this time.

If you would like to discuss this case further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I HAVE GIVEN ALL THE PROFE TO THE COMPANY THAT I SENT BACK THE RIGHT ITEMS AND RIGHT WEIGHT ON ALL ITEMS AND IF I DONT GET MY REFUND NOW I WILL SUE THE FACTORY OUTLET STORE BECAUSE THEY ARE SAYING I DID NOT RETURN AN ITEM BUT I SENT ALL OF THEM BACK JUST GIVE ME MY MONEY BACK THIS WILL BE MY LAST WRITTEN

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer

was previously refunded as a courtesy for the merchandise received.

Customer was not refunded for the Panasonic BTS KX-TDE100 ($585.95) as

this item was not with the returned merchandise as well as the express

shipping charges as this service was previously rendered.

If you would like to

discuss this case further please feel free to contact our Customer

Relations Department at [redacted]Monday thru Friday 9am to 4pm

Eastern/Standard.

Customer Relations Department

Review: I purchased cell phone battery Order Number: [redacted]on 12/**/2013. Price $9.94 shipping $1.95= $11.89

When it arrived it did not fit my phone-wrong battery!!!

I called in and they sent me a return label and assured me that the original shipping and my return shipping charges ($2.97) would be refunded as well as the price paid for the battery--which would be $14.89.

On 1/[redacted]/2014 they refunded $7.70 they missed the target by $7.19!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Desired Settlement: Complete the refund of $7.19 that they kept since it was their fault sending me the wrong battery. I am at no fault.

Business

Response:

To Whom This May Concern:

We regret that our customer was not happy with the purchase made with us.

After reviewing the complaint made by our customer along with our notation history I do see that there is a balance of $4.19 remaining to be refunded to our customer's account and have since expedited this refund. Once this refund is completed within the next 24 to 48hrs our customer will be refunded the full purchase price collected as a courtesy.

If you would like to discuss this case any further please feel free to contact us Monday thru Friday 9am to 4pm Eastern/Standard at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because...They did not refund $11.86 as they stated...they refunded $7.70 on January **, 2014.

They are [redacted]!!!!!!!!!!!!!!!!!!!!!

Business

Response:

This Message Will Repeat Itself:

To Whom This May Concern:

We regret that our customer was not happy with the purchase made with us.

Customer

was refunded the full purchase price $11.89 - $7.70 on 1/**/14 and $4.19 on 1[redacted]/14. Unfortunately, we are not

able to refund more than collected. No further refund is due.

If you would like to discuss this case any further

please feel free to contact us Monday thru Friday 9am to 4pm

Eastern/Standard at [redacted]

Customer Relations Department

Revdex.com Please Review.