FactoryOutletStore

Review: Bought filters for my [redacted] fridge. Thought they had a good deal, but the product ended up being a "compatible" one instead of from [redacted]. The actual product received only filters for taste and sediments, and not health-related contaminants like the real product does.

The detail page does not mention at all the real brand of the product, but has the [redacted] logo plastered all over it, which makes you think they sell the real thing. It's intentionally misleading: [redacted]

The whole section of the website was branded as [redacted]: [redacted]Desired Settlement: The store's "money back guarantee" and "easy return" policies requires a 15% restock fee and return shipping. I want full refund, and would not pay a cent out of pocket to send their bogus products back.

Review: The online sales page has a prominent banner at very top of their homepage proclaiming "...Sitewide Savings 20-75% off".The regular price of the GPS unit I ordered (model GO 2405TM) is $172.99. When you apply the advertised minimum 20% discount to the regular price you come up with a discount of $11.56. $172.99 minus the discount of $11.56 results in a sale price of $138.39, yet I was charged $149.95. After complaining to the order taker, he agreed to take another $5.00 off to appease me. I told him that wasn't good enough and was advised to call back on Monday to speak with a [redacted], which I did. Her name was [redacted] and she told me the online sale ad was for discounts "UP TO 20-75% off". I told her that the words UP TO appeared nowhere in the ad. I also told her that I did a random sampling of their ads for other models of GPS and NONE of them reflected savings of at least 20% over the regular price. [redacted] promised to call me back this afternoon with a resolution or explanation of their misleading sales practice but she failed to call.Their online sales page is deceptive and misleading and should not be allowed to continue unless they actually apply the discounts they promise.Desired Settlement: I would like to be able to purchase my GPS at the discount promised in the ad. That is $172.99 minus the minimum 20% discount of $11.56 for an accurate, correct sales price of $138.39. I'm sure other people who purchased other GPS units with these bogus sale prices would like to get a refund, too!

Consumer

Response:

At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved.

The company refunded an additional $10.00, back into my account. They did not call me to advise they had done this, but I noticed the refund

when I received my next bank statement.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered a product and did not recieve it. when I called them they said it was out of stock. on two different occasions I was told that my order would be shipped in 5-7 business days. however it has been 2 weeks and I still cannot access tracking information.Desired Settlement: either get my product in the mail to me or send me my money back!

Business

Response:

Thank you for your purchase here with us at the FactoryOutletstore.com

Unfortunately that particular item went on a Temporary Backorder – we apologize for the inconvenience as the item was to be available the first week in March. The Backorder for the item has since been extended by our vendor.

This order is now cancelled and closed - a refund will be issued in the same form of payment to the customer.

We regret that we were not able to fill your order for that particular item. If you would like to purchase another item please feel free to contact our Customer Relations Department - Monday thru Friday - 9am to 4pm Eastern/Standard and we will be more than happy to further assist you with your purchase and delivery time frame.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I just checked my order status and discovered that it has been cancelled. I sent a reply asking when my $83.99 will be returned to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your purchase here with us at the FactoryOutletstore.com

Unfortunately that particular item went on a Temporary Backorder – we apologize for the inconvenience as the item was to be available the first week in March. The Backorder for the item has since been extended by our vendor.

This order is now cancelled and closed - a refund will be issued in the same form of payment to the customer and would be received within 7 to 10 Business Days.

We regret that we were not able to fill your order for that particular item. If you would like to purchase another item please feel free to contact our Customer Relations Department - Monday thru Friday - 9am to 4pm Eastern/Standard and we will be more than happy to further assist you with your purchase and delivery time frame.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a Samsung Galaxy S3 phone from this website on 2/**/14 and paid extra to have it priority processed, even though the website says "free same day shipping". I recieved a phone call from the processing center informing me that the white phone I ordered was on backorder but they could send a black one if I was ok with it. I said yes and they told me I should recieve a tracking number within 24-48 hours. I have called multiple times between then and now, and every time I am told I should have a tracking number in 24-48 hours. I called March *, 2014 to cancel the order and was told I had successfully done so. The website now says my order is still processing and when I called today to ask about it I was informed that my order could not be cancelled because it has already shipped. I was told a week ago it was on backorder and it was ok to cancel. Now they say it shipped yesterday. I still don't have a tracking number and it has been a month.Desired Settlement: I would either like:

1) an immediate tracking number so I know this is not a scam;

2) delivery of the item I purchased over a month ago;

3) a refund if the above cannot be done

Business

Response:

Review: I purchased two phone one of which was sent defective. Contacted customer service to return the product after paying overnight fees to receive the phones. Was told it is my responsbility to pay for shipping for the return and once the product was received a new phone would be sent. It took several weeks to receive the replacement phone which was defective as well. Contacted customer service again regarding sending me two defective phones. I was told it is company policy that they will not pay the charges to ship the phone back and if I needed a new phone they could charge my credit card for a new phone and I could pay to ship the defective one back. After a long conversation the customer service agent stated they Factoy Outlet would pay for the shipping cost of the second phone but it woul take 48-72 hours to receive the call tag. I have waited for three weeks for the email and the call tag to have received a phone call today that they were sorry but company policy will be permit a call tag. They will not return calls, horrible customer service, selling defective products and will not assist the customer in resolving the problem.Desired Settlement: I would like to receive a refund for the shipping cost of returning defective phones. I paid for overnight shipping, returning of one defective phone, shipping cost to replace the defective phone and still need to pay to ship the defective phone back.

Business

Response:

To Whom This May Concern:

We regret that our customer is not happy with the purchase made with us.

After reviewing the complaint made by our customer as well as the notation history this situation indeed warrants our immediate attention.

We have since contacted the customer and made arrangements to pick up the merchandise and will refund the full purchase price of the item once it has been received and inspected.

If you would like to discuss this further please feel free to contact us Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-####.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Contact was made this morning June **, 2013 and I was informed that Factory Outlet has made arrangements for UPS to pick up the defective phone that was sent.

Sincerely,

Review: On Oct ** 2013 I order a training collar from factory outlet store I have not received the product as of ** Nov 2013.

I called several times and they tell me to wait 5 business days .

I wait call back call back they say that ups had the package and lost it they put a tracer on it to wait 10 business days.

I call back today and they said a claims issue was done it would take 10 more business days.

I asked them for my money back and they refused to give my money .

I asked to talk to a manager and she said the same I was not happy with her answer I ask to speak to some one else and she hung up on me please help.Desired Settlement: refund my money and I will never order product from this company again.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After researching this order due to the complaint we see that there was a Missing Package Investigation with UPS.

We will refund the customer today and continue to work with UPS to find out about the package whereabouts.

We apologize for the inconvenience that this may have caused.

Customer Relations - ###-###-####

Review: On November [redacted] I talked to Joe and requested an Oakridge firm mattress, they sent me Pearson King Plush Mattress instead. It was delivered on November [redacted], I called them on the [redacted] advising them the mattress was too soft and asked them to exchange for the correct one. On December [redacted] they responded by offering the Pearson FIRM king size mattress at a cost of $687.48. I paid $749.95 originally and now they wanted an additional $687.48 just to exchange when they were at fault in the first place. I contacted the [redacted] home office explaining the situation and they referred my back to the outlet store where I started. I called the outlet store and spoke to Oscar R[redacted], he said he would call me back, he never did. I called again and was told all the customer service reps were busy helping other customers and someone would return my call, they never called. I called again and talked to Kimberly at ###-###-####, she also said she would call me back with more information, she never called.

I understand from an email received from [redacted] that the Perfect Sleeper Pearson Mattress is somewhat comparable to the Oakridge but the Oakridge has a larger coil count which would make the mattress firmer.

This has never been resolved and I've had to purchase another mattress. I'm asking for my original purchase price of $749.95 as they did not want the mattress back. The original Purchase Order Number is [redacted].

+Desired Settlement: Refund

Business

Response:

Dear [redacted]We regret the inconvenience that this has cause and sincerely apologize.Based on our conversations with the warehouse, the model Perfect Sleeper Pearson Plush is the closest alternative to Oakridge firm mattress. We regret that you are happy with this item and have successfully refunded your account as we previously agreed.If you would like to speak with us directly please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Respectfully, Team Mattress[redacted]

Review: I ordered a PolyCom on 8/** from them which came without the correct power cord. I received the polycom on 8/**. I attempted to get it replaced with the correct one - customer service is horrible - they disconnected me several times and then told me that the item I ordered does not come with a power cord (despite the factory spec sheet to indicate otherwise). After 6 calls, I was finally sent a return label and assured that I would be receiving a 100% credit (for the full amount charged on the credit car of $727.59. Instead, when I checked today - not only was shipping not free - I wasn't credited for the full amount of the item - they returned $610 to my credit card.Desired Settlement: I want the full credit returned to me from the company ASAP

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and show that our customer's purchase was indeed successfully returned and refunded the full purchase price of the order. We sincerely apologize that we were not able to keep you as one of our happy customers due to a missing item that was vital to the proper function of the item purchased.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They did NOT refund the full purchase price including tax and shipping - they refunded a partial payment only with no explanation - I do not accept the rote response given by the online store. The original charge to the credit card was $727.59 on 8/** - the credit returned was $610.14 on 8/** - how is that that a refund?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings [redacted],We sincerely apologize about the inconvenience that you may have incurred during the return and refund of the merchandise.Please review the following refunds previously made to your [redacted] ending [redacted] with the issuing bank:Total Collected - $727.598/**/2015 2:43:49 PM - $610.14 - Transaction ID [redacted]8/**/2015 7:35:52 AM - $117.45 - Transaction ID [redacted]Total Refunded - $727.59We understand that some cards may take a billing cycle to show the refund on the statement .. if you would like any assistance speaking with your bank please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Again, we regret that we were not able to make you one of our Happy Customers and would like to extend a 10% Discount on a future order with us at FactoryOutletStore.com.Sincerely, US Based Customer Relations Department###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an online order on October **, 2015 for a [redacted], order no. [redacted]. I selected regular shipping (2-5 business days). After five business days (one calendar week), on November *, 2015, I called customer service to inquire about my order. I was informed at this time that the item was on back-order and that it would take an additional 7-10 business days. I complained by phone and by email that this notice was inadequate and that I should have received notice that the item was on back-order at the time of purchase or immediately upon discovery. During the phone conversation, the customer service representative asked if I wanted her to resend the notice. I told her that it does not count as "resending" a notice if notice was not sent previously. As if it would correct the problem, after the phone conversation, the customer service representative sent me notice that the item was on back-order. My complaint is twofold: (1) the retailer should provide timely notice of back-orders or similar statuses at the time of delivery or immediately upon discovery and (2) customer service representatives should handle complaints more reasonably and, at minimum, not deceptively. On November *, 2015, I placed another online order for a replacement adapter with [redacted] with standard shipping and received the item today, November *, 2015. I was unable to use my laptop, which I use for work, from October [redacted] to November [redacted]--if notified, I could have made other arrangements sooner.Desired Settlement: My desired outcome is an apology for failing to provide timely notice of the back-order. I did not cancel my order because I wasn't sure which replacement adapter would arrive first. I had hoped that the retailer, despite not responding to my written complaint, was expediting the process to deliver the item as promised, within 2-5 business days. I also think, because of the inconvenience caused by the untimely notice, the retailer, as a courtesy, should refund me for the item and for delivery. At this point, the item will be a spare and otherwise is of no use to me.

Business

Response:

To Whom This May Concern,Thank you for ordering with us here at the

FactoryOutletStore. We sincerely apologize for the

inconvenience that this has caused you.Unfortunately, we do not expect stock immediately and have refunded our customer back to the card used to purchase. We sincerely regret that we were not able to make [redacted] one of our many Happy Customers.If you would like to contact us at your convenience please

feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

and we will be more than happy to assist.Customer Relations Department

Review: To Whom It May Concern:

On 08/**/2015 I ordered Zero Water filters@ $113.94 for my pitcher. Factory Outlet delivered the wrong product and I called and a agent stated the product and I should seek a refund. I asked several times via phone and email to send an Exchange/Return Form since I did not possess a Printer I borrowed a printer and sent in Exchange/Return Fork

with wrong product returned for a refund in original packaging as a requirement to receive a refund. I mailed the package via [redacted] tracking# [redacted] costing out of pocket of $8.95. On 09/**/2015 I received only $70.42 to my checking account simple math indicates they shortchanged me $52.47 As a resolution I would like my entire amount refunded of $113.94.Desired Settlement: Money amount of purchase $113.94 + return postage of $8.95 = $122.89-$70.42 for a return of $52.47

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us. After reviewing this complaint along with our notation history we show that our customer purchased Zero Water ZR-230 (12-Pack) Portable Replacement Filters via our online shopping cart and was shipped successfully. These are replacements of the original item.Our customer contacted us on 9/*/15 to state that we sent him the incorrect item and was given directions to return for inspection and consequent refund/exchange.Customer received exactly what was ordered as he again contacted us on 9/*/15 to state that he would like to exchange the return with another item completely - the 24pk of the ZR034 Replacement Filters. Customer was emailed directions to return the merchandise but did not have a printer .. he wanted the information mailed. Our agent explained to our customer that the return directions were listed on the website where customer placed the order and he did not need a printer but could transfer pertinent information on any piece of paper to be included in the box and we would accept the return for exchange.We do show that our customer has since successfully returned the merchandise and as our customer ordered the incorrect item via our shopping cart he was refunded per our Return Policy. As a courtesy we will refund the full purchase price of the return today. If you have any questions or would like to speak with us directly please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they with drew $113.948/**/15 I was charged $8.95 by [redacted] 09/**/2015 @ 11:54:am with the stipulation that refund will not be given if NOT returned in original packaging,which I did. As of this writing they only refunded $70.42 on 09/**/2015 Total spent by me $113.94+8.95= $122.89-$70.42=$52.47 do the math! They shortchanged me[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a pet safe kit of which the collar didn't work. I called them and was informed that I would have to return the collar then they would send me a new one. I sent the old one back and they also told me they had received it. But now they are trying to tell me they don't have any replacements and I would have to wait until they got more in. I went to their site to print out a return slip but now they tell me I can't return the whole kit to get my money back because it is past the 30 day return time. If it is past time it is because they have been stalling me. I have called and talked to them 4 times now and now they say the manager will call me with in 24 hours. They keep stalling and know one has called me at all. I want to box up this whole thing and send it back and want all of my money returned to me. $249.00

Thanking you,

[redacted] also they had me down as [redacted] I also told them about that.Desired Settlement: Get my money back in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sought to purchase 3 water filters for my General Electric refrigerator from [redacted] that were advertised as "General Electric MWF" replacement filters.

What I received are not General Electric products. They are "Water Sentinel WSG-1" refrigerator replacement filters.

I am seeking a full refund for the 3 filters and shipping/handling, processing, etc. in the amount of $65.80 plus free return shipping.

I contacted [redacted] by way of their customer service department phone number (###-###-####) and was emailed a Return/Exchange Form that did not include a return mailing label.

I then tried to access a copy of their return "Terms and Conditions" through a link, provided within the same email, that did not take me to their Terms and Conditions webpage but to more product advertisements.

It is at this point that I've decided to contact Revdex.com for resolution of this matter.Desired Settlement: Full refund for merchandise and original shipping/handling by way of a credit to my [redacted] account in the amount of $65.80 AND a free return shipping/handling mailing label to return the merchandise.

Business

Response:

To Whom This May Concern,Thank you for your purchase with us here at the [redacted]We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original. We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselves. Please review our Return Policy as our customers have 30Days from delivery to return any unwanted merchandise for any reason. As a courtesy we will refund the full purchase price of the item within 2 to 4 Business Days of the item being successfully returned.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The following portion of the merchant's response does not appear to guarantee a full refund of the shipping/handling costs:"As a courtesy we will refund the full purchase price of the item within 2 to 4 Business Days of the item being successfully returned."Assurance that I will receive a FULL refund upon the merchant’s receipt of the item, which includes any and ALL shipping/handling expenses forthis order, has been requested. I do not wish to have to contact the Revdex.com again or seek legal counsel concerning this issue.Furthermore, regarding the statement, “We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers wouldknow we are not the Manufacturer themselves.“:If a merchant or company advertises a certain BRAND NAME for sale/purchase on their website (advertisements in which the brand’s logo is readily apparent –even upon purchase from within the online shopping cart), that brand of product is EXPECTED upon payment and/or delivery. If it is not received from themerchant in that same condition/state in which it is advertised, then the company or merchant is NOT taking care to ensure that the customer “knows” that they will be receiving a generic/non-advertised substitution for the desired product instead.If it is a generic product, it should have been advertised as such. This is why I am seeking FULL reimbursement of not just the falsely advertised products I am returning, but ALL shipping/handling costs, as well. This matter will not be settled until the merchant agrees to a full refund which includes ALL shipping and handling costs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We do show that the item was successfully returned and the full purchase price of the order refunded back to the [redacted] card ending [redacted]. Please contact your card company to inquire when this refund will be visible in your account.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your assistance in resolving this matter.

Sincerely,

Review: I ordered a [redacted] XXL 550T from [redacted] Factory Outlet Store in [redacted]. Ad claimed free life time map updates. No activation code or manual was included. [redacted] advises I must purchase maps. I purchased this unit because of the free life time map updates.Desired Settlement: Refund my purchase price of $114.95 and send a Prepaid Return Authorization or pay $6.16 to ship the unit back.

Business

Response:

To Whom This May Concern:We regret that our customer is not happy with the purchase made with us. After reviewing the complaint made by our customer along with our notation history we show that the customer purchased the Lifetime Traffic Edition not Lifetime Maps. Customer must follow our Return Policies & Procedures to return the item if they wish not to keep it.We would be more than happy to help in anyway that we can .. please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: Ordered a battery for a laptop, pictures showed 97Whr battery with nothing else in the description. Battery came in as a 65 Whr battery. Called the company to request refund. Was told that I could have refund but I had to pay shipping back to their facility plus a 15% restocking fee in order to receive a refund. Asked to speak to a [redacted], was told the same thing. [redacted] and representative agreed that website showed 97Whr battery. [redacted] hung up on me when I told her this was unacceptable business practice.Desired Settlement: I would like a complete refund, including all shipping charges. I will send the item back, but I will not pay for return shipping since this is the business's issue. I would also like a refund on the extended warranty I purchased. Total purchase price including $2.95 shipping and $8.99 warranty was $68.89

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the replacement item purchased with us and as a courtesy have refunded the full purchase price of the item.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a razor, but when it arrived it did not have any cutters installed (three required). It won't work without these.When I called Facotry Outlet in late October, the representative wanted me to return the entire razor at my expsense/ This does not appear to be the best alternative which is to just mail the three (3) missing cutters.He further suggested I call Remington directly, but they were no help.Desired Settlement: All I want is three cutters fitting the razor to resolve the issue.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and see that this case is currently being disputed with the customer's credit card company.Unfortunately, we are not able to give a response at this time due to the ongoing dispute.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Both disputes could be resolved at the same time by sending the three missing cutters.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and see that this case is currently being disputed with the customer's credit card company.Unfortunately, we are not able to give a response at this time due to the ongoing dispute.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: asked for a refund of a item wasnt in stock service agent told me I would have it in no more than 24 hours that was said on July * 2014 at 10:00 am eastern standard time I call back at 11:20 AM on July * 2014 asking where my refund is and the service agent told me well that it would be another 48 hours before the refund would take place and I need to buy tools so I can work and I had it figured out to where I would the the items by the time I needed them now I am going to lose jobs and its becuase the company I thought had to tools I need in stock doesnt know how to inventory items and notify people when the items they ordered are out of stockDesired Settlement: I want my entire order refunded to me for the loss of Clients and potential profit.

Business

Response:

To Whom This May Concern,

We regret that our customer did not receive the order in its entirety and show that our customer was previously refunded the cost of the missing item.

No other refunds are due this customer at this time.

Customer Relations Department

Review: Ordered a flash light from the FactoryOutletStore. They sent me the wrong flashlight. I called them, they gave me the form to return the flash light. They told me they would reimburse me the cost of shipping. They instead have credited my visa the cost of the original purchase. They have yet to send me the cost of shipping the flash light back to them.Desired Settlement: I feel they should reimberse me for the cost of shipping $10.00 plus pay me for the time spent on the phone. I spent over 1.5 hours with thier customer service department and passed onto their managers to the point of needing to report them to the Revdex.com. My hourly pay is over $40.00 x 1.5 plus $10.00 actual shipping charges. I will settle for the $10.00 actual out of pocket cost of shipping. The other $60.00 will be marked up as the cost of learning yet another company NOT to do business with.

Business

Response:

Greetings [redacted],

We regret that situation caused with this order .. I do see that the item ordered was to be Grey and the customer received Black.

We no longer carry this item and therefore could not exchange the item for the customer but did a full refund. Customer can fax over the return shipping receipt to us at ###-###-#### with thier order number on the transmission of [redacted] and we will be able to look into refunding the shipping cost to our cap.

If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### - Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I shipped the item back, and they received it. I have looked for the receipt that shows the cost of shipping but must not have seen a need to keep it. I do not have access to a fax machine and would cost me even more to send them a fax. A simple check in the amount of 1

$10.00 would be the easiest way to resolve this issue. If they are concerned of the cost of shipping they can get a quote from FED Ex or UPS for ground shipping and send me their quoted cost. As far as the apology, they shipped me the wrong flash light model. Not only was it not the correct color, it was a model quote on thier web sight at a lesser value. I can not recall the difference but it was arround $15.00.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings [redacted],

Unfortunately, we need the receipt for the cost of shipping the item back to us to be able to refund the cost. Without the receipt we would not be able to refund more than collected on this order - this order was previously refunded the full purchase price.

If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### - Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is obviously a computer generated response(3rd). Which shows the FactoryOutletStore's lack of customer care. If there was another way I could get this resolved I would. I cannot afford the time to call their customer support number and be put on hold for 30 minutes at a time just to be hung up on. I would like to know if a human is actually reading these responses or if it goes directly into a automatic response loop and sent back to me. If it is a loop the the Revdex.com is not a very effective way to resolve issues between a Company and a consumer with a complaint from a customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello,

I ordered a Garmin GPS from Factory Outlet Store on Nov [redacted]2013. When it arrived at the beginning of December, I attempted to register the product on the Garmin software and this software would not recognize this unit. I called the Garmin Tech Support and after about an hour of their attempts to make the device to connect with the software, they advised me that this unit is simply defective. I contacted the seller and they agreed to replace the unit. When the new unit arrived at the end of December it was the same exact unit that I just sent back to them. I know for sure because I so happened to write down the serial numbers. They apologized, sent me a return label and said that they will send me a new one this time. For an additional guarantee that whoever will process my return will in fact pay attention, I have written on the return slip "Please do not send me the same unit". Well, the 3rd shipment arrived in mid January containing yet again the same unit! I called the company the next day, and told them that I want to return this item and that I want a full refund of the $279.95 I have paid for this item. They said that within 24 hours they will send me a return label. I waited, and I did not receive the label. I called again the following week and spoke with a [redacted]; same thing happened - I was promised this time to receive the return authorization and the shipping label by 5PM that day, which never came. I called yet again on Monday Feb **spoke with another [redacted] who apologized and said that I will have my return label and a refund. A 72 hours passed by since, and I have yet to receive the return authorization and a label. I have also sent two email to their customer service which they never answered.Desired Settlement: I want this company to send me a return label so that I can send this defective item back, and I want them to issue a full credit to my credit card for the purchase price.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us and will email over a Return Label immediately for the return of the merchandise.

Once the item is returned and inspected, customer will receive a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,

Thank you very much for your assistance in this matter.

I finally recieved an email response from Factory Outlet Store today (see attached) with a tracking number, BUT no shipping label.

They need to email the actual label I can place on the box, instead of just the tracking number.

Thank you

Sincerely,

Business

Response:

Customer has already given the package to UPS and it is on its way back to us:

Scheduled Delivery Updated To:

Monday, 02/**/2014, By End of Day

Consumer

Response:

Hello,

Instead of sendig me the shipping label as they did previously, they scheduled a UPS pickup. I happened to be home and the shipment is on the way to them as they indicated.

The case is not however resolved yet, until the full credit is issued to my credit card.

Therefore, please do not close the case yet, until the refound is issued.

Thank you very much for your assistance in this matter. Your intervention has made the diference.

Sincerely,

Review: I purchased cell phone battery Order Number: [redacted]on 12/**/2013. Price $9.94 shipping $1.95= $11.89

When it arrived it did not fit my phone-wrong battery!!!

I called in and they sent me a return label and assured me that the original shipping and my return shipping charges ($2.97) would be refunded as well as the price paid for the battery--which would be $14.89.

On 1/[redacted]/2014 they refunded $7.70 they missed the target by $7.19!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Desired Settlement: Complete the refund of $7.19 that they kept since it was their fault sending me the wrong battery. I am at no fault.

Business

Response:

To Whom This May Concern:

We regret that our customer was not happy with the purchase made with us.

After reviewing the complaint made by our customer along with our notation history I do see that there is a balance of $4.19 remaining to be refunded to our customer's account and have since expedited this refund. Once this refund is completed within the next 24 to 48hrs our customer will be refunded the full purchase price collected as a courtesy.

If you would like to discuss this case any further please feel free to contact us Monday thru Friday 9am to 4pm Eastern/Standard at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because...They did not refund $11.86 as they stated...they refunded $7.70 on January **, 2014.

They are [redacted]!!!!!!!!!!!!!!!!!!!!!

Business

Response:

This Message Will Repeat Itself:

To Whom This May Concern:

We regret that our customer was not happy with the purchase made with us.

Customer

was refunded the full purchase price $11.89 - $7.70 on 1/**/14 and $4.19 on 1[redacted]/14. Unfortunately, we are not

able to refund more than collected. No further refund is due.

If you would like to discuss this case any further

please feel free to contact us Monday thru Friday 9am to 4pm

Eastern/Standard at [redacted]

Customer Relations Department

Revdex.com Please Review.

Review: I ordered a product from this company and they sent me defective equipment and I sent them back now the don't want to issue me a refund because they are stating I sent them back the wrong product back and till I send them the right defective equipment they will not issue my refundDesired Settlement: I would like my full refund

Consumer

Response:

Yes I did send back the right equipment back to the company and yes I have a tracking number to prove it was sent back

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After reviewing the complaint made along with the order history I do see that the customer returned merchandise to us that was not what we initially sent to the customer and is also missing parts from the return.

The serial numbers on the box did not match the serial numbers on the units customer returned. We spoke with our warehouse and was able to return the merchandise the customer returned although the serial numbers did not match. Customer was previously refunded as a courtesy for the merchandise received. Customer was not refunded for the Panasonic BTS KX-TDE100 ($585.95) as this item was not with the returned merchandise as well as the express shipping charges as this service was previously rendered. No further refund is due customer as this time.

If you would like to discuss this case further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I HAVE GIVEN ALL THE PROFE TO THE COMPANY THAT I SENT BACK THE RIGHT ITEMS AND RIGHT WEIGHT ON ALL ITEMS AND IF I DONT GET MY REFUND NOW I WILL SUE THE FACTORY OUTLET STORE BECAUSE THEY ARE SAYING I DID NOT RETURN AN ITEM BUT I SENT ALL OF THEM BACK JUST GIVE ME MY MONEY BACK THIS WILL BE MY LAST WRITTEN

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer

was previously refunded as a courtesy for the merchandise received.

Customer was not refunded for the Panasonic BTS KX-TDE100 ($585.95) as

this item was not with the returned merchandise as well as the express

shipping charges as this service was previously rendered.

If you would like to

discuss this case further please feel free to contact our Customer

Relations Department at [redacted]Monday thru Friday 9am to 4pm

Eastern/Standard.

Customer Relations Department