FanBox

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would
not resolve my complaint. For your reference, details of the offer I reviewed appear below
I wasn't aware of a response yet from Revdex.comI haven't gotten my issue resolvedI haven't received a refund
Regards,
*** ***

This user is able to receive their funds once the earnings have fully matured the days Once their earnings are more than their ad credit feds they will be able to cash out the amount

We appreciate you taking the time to communicate that there are ways we can optimize our productWe appreciate all of our customers and are always seeking to improve.In order to generate profits and cash out those profits, you must be actively managing their expenditures (ad credits) to meet their
desired goal while participating in the community and all earning activities availableWhile you may have generated a decent amount in earnings, you also continuously spent your ad credits, which in the end, must be paid back before cashing outAlso, earnings go through a maturity cycle of days before being eligible for cash outThis is mentioned in our terms of service and within the account FAQs.Once your ad platform fees are paid in full, you'll be eligible to cash out any remaining profits you have in your account resulting from your sales or the content that you posted.If you could please respond back with the profile URL and/or email address associated to your account, we can provide more specific details that are directly related to your accountPlease contact us at *** and add reference number *** in the subject line, or respond through this portal

Dear
*** ***,
We really
wished you had contacted us at the time you were first starting a billing cycle
with usNormally, we are happy to give customers a full refund for a month of
service, for any reason whatsoever, because we do not want any unhappy
customers
In your
case, we made an exception and granted you a refund of all charges from the
past months from the date of your refund request, even though we could not
figure out why (if you were not satisfied with our service) you would continue
enjoying our services and paying for them monthly
Had you
contacted us at the time you began paying for our services, we could have
offered a full refund and stopped your serviceInstead, you were able to enjoy
our services for months without paying for them (since this was refunded to
you)At this point, we are not what else we can reasonably do
We are
more than happy to open a new account for you and transfer any non-refunded
payments to the new account so you can use itIf you would like to do this,
please contact us at [email protected]
Sincerely,
FanBox Outreach
Team

Hello ***,We appreciate you taking the time to respondWe appreciate all of our customers and are always seeking to improve. We apologize but there is no way for us to access your contacts without the manual confirmationAs stated before we have removed your account and stopped any emails that were inviting your contacts to the platform. If you have any further request please don't hesitate to reach out to us at [email protected] Thank you, The empowr Outreach Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I sent FanBox the informationThey say I have not respondedMy response was ***and they needed to contact the Customer Service fraud Deptat ** *** *** *** and I provided the phone number, due to the fact the unauthorized transaction of the credit card used was inactiveThat they must do the transaction with the bankI emailed this information times and called and left a message since it seems you cannot talk to a live person. IT IS STILL NOT RESOLVED
Regards,
*** ***

Hello ***,We appreciate you taking the time to communicate that there are ways we can optimize our productWe appreciate all of our customers and are always seeking to improve.Your account is not validated because there is no payment source connected to your ***Due to this the validation
charge is declined by ***. Looking at your account and activity history, we see you were primarily active in spending the ad credits you accepted and you only created a few postsMeaning, you were only participating in earning activities while spending your ad credits simultaneouslySpending ad credits without paying for them upfront entails a monthly processing feeThis earned you the bare minimum of what you could have earned had you worked on building your network (fan base), proactively engaged with the community, participated in the other earning activities, and managing your expenditures.In order to generate profits and cash out those profits, the member must be actively managing their expenditures (ad credits) to meet their desired goal while participating in the community and all earning activities availableWhile you generated a decent amount in earnings, you also continuously spent your ad credits, which in the end, must be paid back before cashing outAlso, earnings go through a maturity cycle of days before being eligible for cash outThis is mentioned in our terms of service and within the account FAQs. We will gladly attempt to validate your account again once you confirm a payment source is attached. If you would like to do this, please contact us at [email protected]. Sincerely,empowr Outreach Team

Hello Mr***,We appreciate you taking the time to follow up.Your account has been deleted and your contact have been removed from our system.Please let us know if you have any further issues with your previous account.The empowr Outreach Team

Dear ***,
We appreciate you taking
the time to communicate that there are ways we can optimize our productWe
appreciate all of our customers and are always seeking to improve
According to our records, an account was created on FanBox back in
through an invitation you received from
either a family member, friend, or
acquaintanceThis is the reason you have been receiving emails from FanBox
Each email you have received from FanBox provides an option to opt out of our
services.
Your account has been
deleted. We have immediately unsubscribed your e-mail from all of our
mailing listsYou will no longer receive e-mails from FanBox or any of our
users, but please allow up to hours for this to go into effect
We apologize for any
inconvenience.
If you have any
questions or concerns, please feel free to contact our account manager directly
by sending an email to [email protected].
Best Regards,
FanBox Support Team

Hello, *** refund request has already been processed via the empowr support teamSee the proof here: http://*** *** has already deleted his accountThe account shows a payment source was entered on November 3, to validate the account and to authorize
paymentsNo further charges will be appliedFor questions about an empowr account, please contact empowr support at [email protected]. Best Regards, FanBox Support Team

Dear ***,
We appreciate you taking
the time to communicate that there are ways we can optimize our productWe
appreciate all of our customers and are always seeking to improve
According to our records, an account was created on FanBox back in
through an
invitation you received from either a family member, friend, or
acquaintanceThis is the reason you have been receiving emails from FanBox
Each email you have received from FanBox provides an option to opt out of our
services.
Your accounts shows you
had activated an advertising service which entails a feeAny fees billed to
you have no association to your credit report
Your payment has been
refunded to your credit cardNo further charges will be applied to your account
Your account has been
deleted. We have immediately unsubscribed your e-mail from all of our
mailing listsYou will no longer receive e-mails from FanBox or any of our
users, but please allow up to hours for this to go into effect
We apologize for any
inconvenience.
If you have any
questions or concerns, please feel free to contact our account manager directly
by sending an email to [email protected].
Best Regards,
FanBox Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have repeatedly asked for a contact number so I can speak to someone who can guide me through the process of cashing out The online directions have never worked for me I think from what I have seen that I can use some of the matured money in the account to pay for the ads I did receive a message that noted hundreds of dollars of late fees and now you say there are none Why can't someone talk me through this process? At this point, I want to settle the accounts, cash out what is available to me and discontinue working with Empowr I need support to do that I am requesting a phone number for someone who can access my account and provide support in a timely manner Please help
Regards,
*** ***

Hello ***,Our billing team released your refund yesterday to your Master CardPlease allow 2-business days for your refund to appear in you accountYour account has been deletedPlease allow hours for all automated messages to stop. We thank you for reaching out and wish
you the best in your next endeavor.empowr Outreach

Hello, Your refund request has been processedIf you were charged to a credit or debit card, please allow up to business days for the refund to show up in your account.Please see the following refund details: ***In an effort to deliver the best customer experience
possible, we have deleted your account to ensure that no future charges occur.Should you wish to try empowr again in the future, please feel free to create a new account at www.empowr.comWe apologize for any inconvenience you've faced with your empowr accountPlease let us know if we can assist you further

We appreciate you taking the time to communicate that there are ways we can optimize our productWe appreciate all of our customers and are always seeking to improve.Looking at your account and activity history, we see that while you did sell items in the marketplace, you utilized a large number of advertising in order to make those sales a realitySpending ad credits without paying for them upfront entails a monthly processing fee, which is now $610.19In order to generate profits and cash out those profits, you must be actively managing their expenditures (ad credits) to meet their desired goal while participating in the community and all earning activities availableWhile you generated a decent amount in earnings, you also continuously spent your ad credits, which in the end, must be paid back before cashing outAlso, earnings go through a maturity cycle of days before being eligible for cash outThis is mentioned in our terms of service and within the account FAQs.Once your ad platform fees are paid in full, you'll be eligible to cash out any remaining profits you have in your account resulting from your sales or the content that you posted

Revdex.com:
I have never spent any money on any adThis is simply a way to get me to pay them for services never received I want full payment of what they said and they told me I have a cash payment
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear ***,
We
appreciate you taking
the time to communicate that there are ways we can optimize our productWe
appreciate all of our customers and are always seeking to improve
Looking at your account and activity history, we see you made multiple purchases from our Marketplace for products and premium blogs from other users during the month of February for which your MasterCard ending in was charged. In regards to your earnings, we see you were only active in spending the ad credits you accepted and you only created a
few blog postsMeaning, you were only participating in earning activities
while spending your ad credits simultaneouslySpending ad credits without
paying for them upfront entails a monthly processing fee which you only paid once in the month of FebruaryThis earned you the
bare minimum of what you could have earned had you worked on building your
network (fan base), proactively engaged with the community, participated in the
other earning activities, and managing your expenditures
In order to generate profits and cash out those profits, the
member must be actively managing their expenditures (ad credits) to meet their
desired goal while participating in the community and all earning activities
availableWhile you generated a descent amount in earnings, you also
continuously spent your ad credits, which in the end, must be paid back before
cashing outAlso, earnings go through a maturity cycle of days before being
eligible for cash outThis is mentioned in our terms of service and within the
account FAQs.
We apologize for any
inconvenience.
If you have any
questions or concerns, please feel free to contact our account manager directly
by sending an email to [email protected].
Best Regards,
FanBox Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Re: Complaint ID: ***I Reject Business Response Dated September 6th For The Following Reasons:Empower.com aka Fanbox is not acknowledging or taking responsibility for their role in why my account did not have the entire amount of $on September 18th despite my repeated communications to them via email and within this Revdex.com complaint.To repeat for the umpteenth time When I powered up to a blue star user on the 18th of September things started going haywire with my account My earnings fell off rather than improve due to empower.com system failures Not my not posting or listing I feel my account should be adjusted to the amount I should have been earning.I specifically mentioned that my listings were not being posted over a period of several weeks Those missed earnings would have more than covered the monthly power user fee I have sent all the information you need along with screen shots Please see my email communications to youMy account did not have the entire amount of $4000, because empowr.com was not allowing me to earn a daily income which would have easily covered that amount, due to their system malfunction.I am able to hit some goals The reason I have stopped trying to hit other goals is again, due to system malfunction Please see communications I sent to when I sponsored two or three separate items It was a rigmarolling mess Because when I selected the options to sponser, the system automatically went to “purchase product” instead with the amount pending to be automatically deducted from my credit/debit card In view of the difficulties I am currently experiencing in other areas I am reluctant to hit sponsoring goals and to have to go through the same thing again.If I do not have the ability to pay monthly ad platform fees from my earnings, it is because empowr.com is not addressing the malfunctions that are pushing up the ad credits that you are posting to my account.If I do not have the ability to pay monthly ad platform fees it is because my hard earned matured balance I have earned over previous months is disappearing instead of the system allowing it to pay down utilized ad credits which would lower monthly ad platform fee Please see email I sent you on September 30th The system would not take the payment of $5,on September 30th The system said ad platform fee had to be paid first BUT as a Bronze daily user you are telling me I do not have to pay the platform fee So why am I not able to use my matured amount to pay down the ad credits?Additionally my matured ad credits dwindled down from $5,to $4,with no explanation of where the amount went This is the third time this has happened with my matured balance Back in spring (I pad my ad platform fee & power user fees) over $1,plus just disappeared That has never been addressed.
Regards,
*** ***

Hi ***,We appreciate the time you’ve taken to communicate the ways we can optimize our productWe appreciate all of our customers and are always seeking to improve.That said, we're sorry for any inconvenience you may have experienced.You were charged for your monthly IPL fee on March 9th,
for the amount of $297.00.When you initially requested a refund, your *** account was inactiveIn order to refund your payment source, it must be active to process the refundWhile you did have a *** account open, you had already disconnected it from the empowr platform at the time of your refund request leaving no way for us to proceedOnce you had filed a dispute with *** for your transaction, we were able to fully refunded the amount of $as promised.For your safety, your empowr account was then deactivated to ensure that you would not be charged again since you had stated that you were not interested in using our services any longerWe take great measures in assuring our customers are satisfied and that their payments sources are secured.Again, we do apologize for any inconvenience you may have experience.If you have any other questions, please contact us at [email protected] and add reference number *** in the subject line, or respond through this portal.Best Regards, The empowr support team