FanBox

Hi [redacted],We appreciate you taking the time to communicate that there are ways we can optimize our product. We appreciate all of our customers and are always seeking to improve.You were charged a Power User Subscription because you have your Earnings Accelerator on, and had your Account Protection...

activated. The role of Power User was created to accelerate the growth of the empowr economy so that everyone - not just Power Users - can earn more, thrive and uplift themselves.Power Users are capable of accelerating the economy because the revenue that is received by empowr from these Power Users is then immediately added to the blogging pool, which goes to pay all users for the earnings activities that they take part in.You can easily change your Power User Subscription to withdraw from your earnings each month from your Power User Settings. All empowr citizens are able to request to request two refunds (one Ad Platform Fee and one Power User Subscription) without any negative consequences to their earnings a year. We have gone ahead and processed the refund for you. Please allow 2 - 3 business days for the refund to show up in your account.  If you have any further questions concerning your account, please don't hesitate to contact us directly at [email protected]. Best Regards,empowr Support Team

Hello Ms [redacted],We appreciate you taking the time to communicate that there are ways we can optimize our product. We appreciate all of our customers and are always seeking to improve.We were able to locate your account and the charge in question. Due to the dispute you created with [redacted], there...

is currently a hold on your charge and it can not be refunded. Please drop the dispute with [redacted] and we will immediately refund the charge. We appreciate your patience and support!The empowr Outreach Team

Hello,Attached is a receipt of a refund sent to your PayPal account. This is a refund for a payment you made back in 2012. If you were charged other amounts, we need you to confirm how you were charged (PayPal or credit card) and the dates of the charges. Once we receive this information, we are more than happy to refund any other payments you have made. You may contact us at [email protected].

Hello [redacted],The refund was processed to your [redacted] account linked to [redacted]. Please check your [redacted] account balance for the refund. Please inform us if you have any further issues.Thank you,[redacted] Outreach

We have paid the user for their sales, AMCOs= accelerated matured cash outs.  This is were we paid a port of their 90 day matured earnings faster than the rest, so each month the user receives a portion of their sales to cash out early.  At this time we have paid this user $118.58 for February cash out, $1.00 for March and for April the user is scheduled to be paid $47.71 and $2.22.  Once the rest of their sales has matured they will have access to cash out with our program, or they can use the earnings to buy something within our marketplace right now.

Hello, Thank you for informing us of your issue. One of our agents did remove your email from our system on the 20th. You should no longer be receiving email as that it has been 72 hours after deletion. Beyond that each of our emails has an unsubscribe button at the top and bottom of each...

email. Please don't hesitate to let us know if you have any other issues with our emails. Thank you,The empowr Outreach Team

[redacted],We're sorry to hear of your frustration, but as we have already discussed, this matter is was unfortunately taken out of our control when you made the decision to go credit card company to file a chargeback, rather than reaching out to us first to manually reverse the charge. [redacted] is the authorized decision-maker in determining whether your chargeback is valid, or if it is not. Regarding your account, and activity history, we see that you have generated all of your revenues through the use of ad credits granted to you. Spending ad credits without paying for them upfront entails a monthly processing fee, which is the reason for the amount of fees that you paid for with your credit card.In order to generate profits and cash out those profits, members must be actively managing their expenditures (ad credits) to meet their desired goal while participating in the community and all earning activities available. While you generated a descent amount in earnings, you also continuously spent your ad credits, which in the end, must be paid back before cashing out. Also, earnings go through a maturity cycle of 90 days before being eligible for cash out. This is mentioned in our terms of service and within the account FAQs.  Per your request we have already deleted your account, including the credit card that you have on file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello,
We appreciate you taking
the time to communicate that there are ways we can optimize our product. We
appreciate all of our customers and are always seeking to improve.
We received a voicemail from you and attempted to call you back without any success. We also sent you an email as...

well without any response. According to our records, an account was created on FanBox back in
2010 through an invitation you received from either a family member, friend, or
acquaintance. This is the reason you have been receiving emails from FanBox.
Each email you have received from FanBox provides an option to opt out of our
services. 
Your account has been
deleted back on 12/10/2015. We have immediately unsubscribed your e-mail from all of our
mailing lists. You will no longer receive e-mails from FanBox or any of our
users, but please allow up to 72 hours for this to go into effect.
Furthermore, we have issued you a refund of $58.24 back to your [redacted] account. No further charges will be applied. We apologize for any
inconvenience. 
If you have any
questions or concerns, please feel free to contact our account manager directly
by sending an email to [redacted]@corp.fanbox.com. 
Best Regards,
FanBox Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.So far it looks as though I am not receiving any more emails from this company. However, I do feel that they are grossly in violation of the CAN-SPAM Laws.      1) They indicated that a temporary account was set up for me when I never entered their website     2) They made it appear that I had photos on their website when I never posted any photos     3) They were sending 10-15 unsolicited emails per day     4) They indicated that there were unsubscribe links in the email - no one in their right mind would click on anything in an email of the type they are sending outTherefore, while I am happy that I have been unsubscribed from this list and consider my complaint resolved at this point I do not want to give this Company any gold stars for resolution of an action that never should have occurred.
Regards,
[redacted]

Hello,We sincerely apologize for any issue you've experienced with your empowr account, and for any confusion regarding recent charges to your outside payment source.We have fully refunded your account, as requested.Please see the following refund details:...

[redacted]
In an effort to deliver the best customer experience possible, we have deleted your account to ensure that no future charges occur.Should you wish to try empowr again in the future, please feel free to create a new account at www.empowr.com Please let us know if we can assist you further. Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I can see this is getting...

me know where, because I just want my refund.  I told you a million times why I had to close my account, so now you want me to open another account.  My situation has not changed since I told you why I had to close my account.  I could no longer afford the processing fee.  And still can't as of this date. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The company has kept my earned income and not offered to reimburse me whatsoever.]
Regards,
[redacted]

We appreciate you taking the time to communicate that there are ways we can optimize our product. We appreciate all of our customers and are always seeking to improve.   Looking at your account and activity history, the user violated the terms of service with empowr:• Account holder appeared to...

be under the age of 18;• Offensive or indecent materials contained in the account;• Unauthentic identity or impersonating someone else;• Negative empowr citizen feedback;• Illegal activity or actions that enable such;• Utilization of automated software or bots to access or use empowr;• Communication that promotes scams or "get rich quick" schemes;• Spamming other empowr citizens. These community rules were designed by the empowr president, who was elected by empowr citizens, like yourself, to protect the interests of all community members Before the account was closed due to that violation, we had paid you your cash out on May 4th, 2017 $9.66 for your earnings.

Thank you for responding but due to the violations of the terms of service that was signed and agreed to between the user and empowr we are unable to fulfill the request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  If the business fails to follow through, I will file another complaint until it is resolved.
Regards,
[redacted]

Revdex.com:
This issue has been resolved and have received the refund from empowr/FanBox. This case can be closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],We appreciate you taking the time to communicate that there are ways we can optimize our product. We appreciate all of our customers and are always seeking to improve.We apologize for the delay with your cash outs and refunds. We see you have a [redacted] email connected to your account....

We will gladly expedite your cash outs to your [redacted] account. Looking at your account and activity history, we see you were active in spending the ad credits you accepted and you only created a few posts. Meaning, you were participating in earning activities while spending your ad credits simultaneously. Spending ad credits without paying for them upfront entails a monthly processing fee.In order to generate profits and cash out those profits, the member must be actively managing their expenditures (ad credits) to meet their desired goal while participating in the community and all earning activities available. While you generated a decent amount in earnings, you also continuously spent your ad credits, which in the end, must be paid back before cashing out. Also, earnings go through a maturity cycle of 90 days before being eligible for cash out. This is mentioned in our terms of service and within the account FAQs.   We await your response,The empowr Outreach Team

Hello [redacted],A Power User Subscription is a monthly subscription. If your account does not have the entire amount by the time your current subscription expires it will withdraw from your outside Payment source.Your Power User Subscription for August was upgraded to the Blue Star on August 18th and...

expired on September 18th. Your account used the funds available within your account then charged the rest to your outside payment source. Due to your current power user status, you have more Ad Credits Available to you as well as a greater base for your posts.To help you earn from this power User subscription which cost you $4,000 you should be hitting your goals each day or as many of them as possible. If you are not hitting your goals you may want to consider lowering your Power Usage as you may be losing money by not utilizing it to the fullest extent.Your goals can be viewed on your power user page, but I have also included them here: http://prntscr.com/cob5sjIf you are Bronze your monthly fees will not need to be paid but your account will still calculate them each month as that you are still earning with the Ad Credits. You have the ability to pay your fees with from your earnings that are greater than your fees and ad credits utilized. Beyond that, each month you have the ability to pay a portion of your fees with your matured and non-matured earnings through your Power User Subscription. This must be done manually from your “My Ad Credit” page each month before your fee is due.The goals are created to help all user maintain quality of life while maximizing their earning potential. For further questions concerning your account please email us at [email protected] you,The empowr Support Team