Fareportal Inc.

Review: Booked flight for my daughter Tokyo-Sydney on Oct-** for agreed 238.00 USD (Booking #[redacted] - got two charges on my credit card used for the transaction: 238.00 from [redacted] and 1188.20 AUD from JetStar. Got email confirmations from both comppanies on the same flight, referencing the same booking. For the last five days have been trying to get any clarification from [redacted] but dispite promised 24 hour to get back to me have no updates, no emails, no calls.Desired Settlement: Refund an-authorized 1188.20 AUD charge on my Credit card

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted]

states that she has not received her refund based on charges posted to her

credit card.

Please

see the attached screenshot of our Refund Page below, showing the amount

requested for the refund, the date of the request and the Processor Approval

Code showing the dollar amount to be removed from our bank, Chase Manhattan:.

The

credit may take up to 14 business days to appear on her credit card

statement. If this refund does not

appear in the time advised she may want to check with her bank as to the delay.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased round trip airfare for 3 from CHEAPOAIR as well as purchasing an insurance policy as trip protection. Trip protection was supposed to cover cancelling and changing flight plans. Due to the death of our father, we requested to change our flight. We have a death certificate. When we contacted CHEAPOAIR, they informed us they could not change or cancel our flight and referred us to a 3rd party vendor TRAVELONG. We contacted TRAVELONG and they informed us it would cost $200 per flight to change. Both CHEAPOAIR and Travelong refused to send us confirmation emails of the insurance policy or any other documentation we asked for. We in turn had to purchase 3 one-way tickets because CHEAPOAIR and Travelong did not honor their commitment.Desired Settlement: I would like compensation for either the original tickets purchased or the 3 one way tickets purchased as well as the cost of the insurance protection premium/

Business

Response:

Dear [redacted]:

This is in response to

the complaint we received regarding the above reservation. In his complaint [redacted] is requesting a

refund for tickets he purchased.

Prior to submitting the

reservation he stated that he had read and understood our Terms and

Conditions. Listed in our Terms and

Conditions “Most airline tickets are 100% non-refundable and non-transferable. If

you wish to exchange the tickets for new dates or routing any and all changes

made to the itinerary are restricted and subject to airlines rules and restrictions”. In this case he would have been subject to

the airline change fees and any fare difference

At the time any changes

were made to his reservation he would have to pay the fees and fare difference

required by the airline, he then would have to submit a claim to the insurance

company to recover these charges.

If he is now requesting

a refund for the tickets he will need to contact [redacted] (see attachment) directly

at ###-###-#### under Plane Number [redacted].

We regret any confusion

encountered by [redacted] and offer our condolences to him and to his family.

We appreciate the time

and attention your office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Review: Dear Sir / Ma’am,

Before I inform all the Soldiers in my command and throughout the Army community. As well as post this valuable information to Facebook. I would like to give you the opportunity to explain in depth your concept of travel protection / trip protection. This will ensure that hard working Soldiers not only under my command, but everywhere can understand what trip protection actually means.

Secure your investment

•Receive Trip Cancellation & Interruption benefits up to $100,000 For Covered Reasons.

•24 Hour emergency assistance service is included with insurance purchase.

Coverage Includes:

•Trip Cancellation

•Trip Interruption

•Trip Delay

•Baggage Delay

Understanding that most people would purchase the ticket and insurance believing that they could cancel with no repercussions, however, when trying to cancel I was told the tickets were non-refundable. Then when I tried to change the dates for the tickets the representative said it would be an additional $800.00 to change the tickets on top of the $1200.00 I had already paid. This was to move the dates to July. Although the tickets during that season are higher I was not even able to get credit towards the purchase for tickets on that later date.

When I finally got the representative to only charge me $500.00 dollars total for both tickets to move the dates, I declined the entire deal. At this point he said just give us $200.00 and we will refund you $500.00. Essentially meaning that the refund would only be $300.00. At this time I asked about what the purpose of trip protection was if I could not cancel, and he said insurance was only in the case of death, at which point you had to go through the insurance company to receive your money.

When it was all said and done, at the end of the conversation, the representative finally realized that the trip protection I purchased was cancelled a few hours earlier. I was only calling back to see about just moving the dates. In other words nothing he did or said was associated with trip protection, but just a ploy to get more money.

While my $1200.00 is gone, it means nothing to me compared to my Soldiers who fought and continue to fight for this great country with honor, integrity, and tenacity. I will not allow them to be subjected to the same issue that I have been subjected to. In the military we go through training and complete the training and do an after action review to see what went well, and what could be improved upon. This training taught me that your ticket prices went well. My interpretation of your trip protection did not meet my expectations which is a failure on my part. My “Way Ahead” is to educate all military personnel, especially Soldiers who would be put in a bind because of an issue such as this.

I have not dealt with this situation before and now that I have learned the meaning of trip protection I am better prepared. In the end the final protection will be for the military community overall. I appreciate the discounted flight, however, I do not appreciate the misconception behind trip protection. I blame my own ignorance for not doing the research, however, I would also blame myself for not getting this important message out to every member of the military community.

In the Army, if you come to someone with a problem, you should have a solution prepared to address that problem. My solution to you is to give that person a credit for the cancelled trip which allows you to still make a profit, and fill the airline seats with other customers making even more profits.

Thank you for your time, and I look forward to hearing from you before I educate the military community both in Europe and in the United States.

Pending your questions.[redacted]Desired Settlement: To receive a credit for the $1200.00 tickets towards a flight in the future and to ensure they explain that even with insurance the tickets are non-refundable so Soldiers and others are not mislead.

Business

Response:

May [redacted], 2014

[redacted]

RE:

Benjamin Small/Case [redacted]

Booking

number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

states that he had purchase insurance understanding that he could cancel the

trip any time.

[redacted]

on April **, 2014, booked 2 one way non-refundable tickets for his wife and son

in law to travel from Washington Dulles, VA to Venice, Italy with Turkish

Airlines to fly on April **, 2014 and purchased the trip protection plan. On

the same date he made the reservation he contacted our travel services to

inquire about the insurance policy and was advised that insurance does not

cover for cancellations or changes unless the reason is covered on the policy.

On

this reservation, [redacted] purchased insurance in case he had to cancel these

tickets because trip cancellation is included but only under the covered

reasons that are provided to customer along with the terms and condition of the

insurance company, in this case Travelex, which are provided in the following

link:

If

[redacted] had called us to cancel within 24 hours of making the reservation, we

would have been able to refund. On April [redacted], he called and asked for the

insurance coverage and was advised the same, only covered situations. He asked

our agent what was the reason for purchasing insurance if the tickets were non

refundable and our agent advised him he could cancel the insurance and customer

agreed. He called again to change the date (since the tickets are non

refundable) and was advised he had to pay the airline penalty plus the fare

difference.

In

his complaint, [redacted] asked us to inform our customer that tickets are non

refundable, which we do before they proceed with the payment (Please see

attachment 1) and in the confirmation receipt email to the customers (please see

attachment 2). If the cancellation reason is covered, the insurance company will

refund the tickets from their end, not the Airline.

We would

like to inform the Revdex.com that [redacted] was not charge for the changes of the tickets

and we have requested Turkish Airlines to make an exception on this case and give

the customer a credit for his ticket. We are waiting on their response.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that if the airline gives me a credit for the purchased airline tickets, this resolution will be satisfactory to me and I will consider the matter as being resolved.

Sincerely,

Review: My family and I booked airline tickets through CheapOAir online and received tickets that had the names that we had entered completely wrong. The company is telling us that we actually inputted all the names wrong ourselves; however, we all know that is completely untrue. The system must have made a mistake when running the names through the website and sending them to us. We called immediately upon becoming aware of the mistake to let them know of the discrepancy but were told we would either need to buy more tickets, pay for a name change ourselves, or cancel and receive no refund. We booked 6 tickets in total, which came out to a total cost of $3689.04, we do not want to spend more money than we anticipated being as we do not have the funds to do so. The departure is not until December, so we thought the mistake would be able to be fixed by the time we need it to be; unfortunately, they are not allowing us to have the names changed until we are willing to pay for the mistake ourselves. As I said before, we made no mistake when inputting all our information so it seems unfair to make us pay even more to fix a mistake we did not make in the first place.

I have called CheapOAir at the New York headquarters and the only way they are able to assist us is if we pay an extra $25 per person to have the names changed and also buy different tickets at a higher cost. This seems very unfair to me. I have also done my research and noticed many others have been treated unfairly by the same company. I believe it is time for someone to stand up to them for the sake of all consumers. They should not be allowed to treat us like this and take money we do not have available to us. Please Revdex.com do something about this immediately.Desired Settlement: I want our family to be able to go on the trip we have booked in December without having to pay for another ticket. If we do have to pay for a different ticket, we would like a full refund that way we can rebook the tickets at prices we choose fit under our financial states. We do not want to be forced to pay more money for mistakes we did not make (and although they are firm in saying that it is our fault, we know that is entirely untrue and other consumers have said the same). It has been 5 years since we have seen our family in Mexico, we would like this trip to go well but if we are unable to receive the deal we thought we were receiving we would rather take our business elsewhere.

Business

Response:

Dear Sirs:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting that she be allowed to change the passenger’s names since our

system must have made a mistake when running the names through the website.

On

April **, 2014, [redacted] or someone on her behalf went on our website and

submitted a round trip reservation from Fargo, North Dakota to Mexico City,

Mexico. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

Also

prior to submitting the reservation we advised

“Please confirm that the dates, times of

flight departures and names of travelers are accurate, tickets are

non-transferable and non-assignable, name changes on tickets are not permitted,

ticket cost and service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes

will be subject to airline penalties and our service fees.”

I have enclosed what we call a “Copied Payment Page” which was

captured just before the reservation was submitted (see attachment 1). As you

can see the names were input incorrectly by the person submitting the

reservation.

It was not until May **, 2014, that [redacted] contacted our

customer service department advising that the names were incorrect. [redacted] was informed that she will be

subject to all restrictions set by the individual airlines and that we are not

authorized to waive any airline rules or restrictions.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us since there was no error on our part based on the

above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have reviewed the attachment that was sent by e-mail from the company after we had already booked the tickets and been charged for them. We know we had entered the names correctly on the "booking" page, unfortunately, we did not have the chance to review the ticket information until the e-mail that you attached was sent soon after. We had no chance to review the information before being immediately billed for it.

With that said, I understand the conditions and we are willing to pay for any name changes that we may or may not have mistakenly entered into the website; however, I do not understand why we would have to pay for BOTH a name change AND a new ticket altogether. If we are paying for a name change would that not be sufficient enough to keep the tickets we are having the name changes done on? As I said in my complaint, we do not have the money or resources to pay for more expensive tickets, which is the reason for my concern. I am concerned we are all going to be MADE to pay for more expensive tickets that we do not approve of. We are all on extremely tight budgets, hence the reason for buying the tickets through CheapOAirlines. I am asking for your help. I was told we would most likely have to buy more expensive airline tickets, which could be any price without our approval.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting that she be allowed to change the passenger’s names since our

system must have made a mistake when running the names through the website.

Prior

to filing her complaint [redacted] had

been contacted by one of our customer service agents regarding the incorrect

names that she submitted. She was

advised that an email had been sent requesting that she provide passport copies

for each passenger. Once received, on

her behalf a request would be submitted to the airline requesting that that the

names be correct and she would be subject to the airline’s policy regarding

name changes.

Please

understand that each individual airline sets their own policy and we at t

CheapOair are not authorized to waive any airline rules or restrictions.

If

[redacted] would please send the information requested to [redacted] we will be able

to start the name change process that she requested.

We

appreciate the time and attention your office has given this matter

Sincerely,

Review: I purchased a flight through them from a search engine that posted many website options and pricing. Theirs was cheaper. However, it was the only website that had different flight dates is why the flight was cheaper. So unlike the other websites from the search parameters, theirs was a lesser cost. So naturally assuming like all others the flight details were the same, I booked it and purchased it through cheapoair.com. Yes, it was my fault that I didn't review the flight details. But when I reviewed the details, I'm almost positive the dates were correct. It also stated that the flight was changeable within a 4 hour period from the time it was booked. The website said when I ordered it that an email was sent immediately. This was not true. The original email never came to my wife's email address. This is for my father in law's funeral, so the date to get to California had to be what I originally searched for. So, I had to return to the website to get my itinerary, which I discovered was a different date than I had originally ordered. Being that the confirmation email never arrived, I was unable to change the flight with out penalty. Instead of giving me the cost difference, they charged me the flight difference. I had to change it because I need to be there for my father in law's funeral, which is on the other coast of the country. This was completely unfair, because I never had the chance to fairly under the terms and conditions from their website, to change the flight. I will attach the transcript from the customer service interaction, where they give me no leeway, nor do they acknowledge or take responsibility for their error.Desired Settlement: I am not asking for anything additional for the trouble or time I am having to take for this dispute. I'm merely looking for the chance that was never given to me to change the flight. The difference was less than $100, and they charged me $329. So I feel I was overcharged $229.00

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting that he be refund a portion of what he was charged to

change his reservation since the outbound date he submitted was incorrect.

As a gesture of good will a refund request has been submitted

to our Accounts Payable Department in the amount of $229.00 that [redacted] requested. The refund will either be processed back to

the original credit card used or in the form of a check. If by check it will be sent to:

[redacted]

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter and considers

this complaint closed on a positive note.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked a flight through the [redacted] portal. I was directed to [redacted] to book one segment of my itinerary. I booked the flight and a special meal request.

I checked into the airport on October [redacted] in Seoul, Korea about 2 1/2 hours before departure to Taiwan. Upon check-in, I inquired about my special meal request and was told that the airline never received the request. The airline said that they require a minimum of 24-hours to get this request filled but would see what they could do. They were able to get a frozen special meal at the last minute but because of the duration of the flight, they were unable to properly prepare the meal and it was not edible.

On October [redacted], I contacted OneTravel Customer Service via email regarding the issue. They claimed they had forwarded the request and were not responsible for what the airline does.

This was totally unsatisfactory because I had never had this problem before when I booked with airlines directly. On this trip, Kayak sent me to Delta's website for the Trans-Pacific portion and I had three special meals in each direction.

After numerous emails back and forth with Customer Service, they offered to give me a $25 credit toward a future booking with them. I asked for a $25 credit on my original credit card but they refused.Desired Settlement: I am seeking a $25 credit on my credit card.

Business

Response:

November

**, 2015

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In his complaint [redacted]

is requesting additional compensation since the meal provided by the airline was

not properly prepared.

Prior

to submitting his reservation [redacted] stated that he had read and

understood our Terms and Conditions which stated Please note your

seat, meals, frequent flyer & other special requests are a request only.

The airline reserves the right to apply any revisions to the requested seat

allocation without notification. All requests should be verified with the

Airline. We do not guarantee you will be assigned the seat you have requested.

We also do not guarantee that your meal, frequent flyer & other special

requests will be sent to and confirmed by the airline. It is therefore

recommended you contact your airline directly to confirm these requests.

We

regret any confusion encountered by [redacted] but no further compensation

will be offered based on our Terms and Conditions and he will need to contact

the airline directly since they were the ones who did not properly prepare his

meal.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen

R[redacted]Customer

Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe airline requires a minimum of 24 hours to request, obtain and prepare a special meal. It was only when I checked in for the flight, did I discover the special meal order had never been received by the airline. It is the responsibility of the travel agency to transmit the complete request. After check-in, the airline requested a rush order from the caterer for the special meal. The frozen meal was obtained by the airline before departure but because it requires time to defrost and prepare the meal, it was not possible for the meal to be properly prepared. Please see the attached image of the meal that was served.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

November

**, 2015

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced booking

number. In his complaint [redacted]

is requesting additional compensation since the meal provided by the airline was

not properly prepared.

As

stated in our original letter dated November [redacted] prior to

submitting his reservation [redacted] stated that he had read and

understood our Terms and Conditions which stated Please note your

seat, meals, frequent flyer & other special requests are a request only.

The airline reserves the right to apply any revisions to the requested seat allocation

without notification. All requests should be verified with the Airline. We do

not guarantee you will be assigned the seat you have requested. We also do not

guarantee that your meal, frequent flyer & other special requests will be

sent to and confirmed by the airline. It is therefore recommended you contact

your airline directly to confirm these requests.

We

regret any confusion encountered by [redacted] but no further compensation

will be offered based on our Terms and Conditions and he will need to contact

the airline directly since they were the ones who did not properly prepare his

meal.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen

R[redacted]Customer

Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is hiding behind disclaimers and refuses to take any responsibility for its actions. It is the their Internet portal that was used to book the reservation. The airline said that it never received the special meal request.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello, This evening I went to print my flight ticket that I had booked for Monday, May [redacted] 2014. When I went look up my ticket it said that it could not be looked up. After pulling my ticket up I saw that the departure date was for Saturday, May [redacted] 2014. I was extremely confused because I clearly stated that I was looking for a one way ticket to Daytona from Indianapolis on May [redacted] 2014. I thought that I really messed up myself. However I went back to Cheap O Air and attempted to look up another ticket and see maybe where I messed up at. I found nothing. My brother, who actually paid for this flight for me, as my birthday present, is not happy. He called your representatives multiple times and none of them were helpful. After my brother studied your cite he saw that when you put in the flight day that you want, you guys will still show alternative dates under the date that I thought I was clicking on, which was for May [redacted]. I did not ask to see alternative flights. I selected May [redacted] and that is the only time I needed to see the selected date. My next step was to pick a time. Not look to see if my date, that I selected, had been altered. By you guys putting other dates in when I clearly selected May [redacted] and thought I was only looking at that date, is so deceiving and rude. This is due to you not clearly noting that alternative flights will be posted right next to the flight that I picked I wanted to fly on. If I wanted to fly on an alternative date I would have selected a box that clearly states that. You do not have one on your website so why would I even think that you guys would just throw alternative dates in with the actual flight that I wanted. It has caused and still is causing major confusion, money and time. As well as the people who are waiting on me in Florida. I was going to ignore your guys fluke but all other flights are now at least $560. There is apparently no way for any of your employees to help me and fix the problem that you guys put me in, in the first place. I know I am not alone in this and it is truly unacceptable. This is something in your system that can easily be fixed and it needs to be ASAP.Desired Settlement: Now, I would like to have an alternative flight to Daytona, Florida ASAP Or be fully refunded.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for the ticket purchased via our online website.

On

May *, 2014, [redacted] you or someone on her behalf went on our website and

submitted a one way reservation from Indianapolis, Illinois to Daytona Beach,

Florida. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

When a reservation is submitted our system is set up to offer

passengers flights at the lower rates. I

have enclosed what we call a “Copied Payment” which was captured just before

the reservation was submitted (see attachment 1). As you can see alternate

dates were offered and in this case. It was at this point that she could either

accept or pick other flight options offered.

Our records indicate that she elected to purchase the lower rate on the

alternate dates.

Also

prior to submitting the reservation we advised

“Please confirm that the dates, times of

flight departures and names of travelers are accurate, tickets are

non-transferable and non-assignable, name changes on tickets are not permitted,

ticket cost and service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes

will be subject to airline penalties and our service fees.”

At no time did [redacted] contact our customer service department

prior to her departure advising that the date was incorrect. When she finally

contacted our customer service department she was advised if the reservation was not cancelled prior to departure the

airlines general policy is to mark the reservation in a “No Show” status. Per the rules set by the airline, the ticket

no longer has any value.

We

regret any confusion encountered by [redacted] but no refund will be offered .based

on the above information.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us since there was no error on our part base on the

above information.

Sincerely,

Review: On Sunday April [redacted], 2014 I bought a ticket for $1380.60, the ticket booking number is [redacted]. I paid with my credit card and it was all confirmed and it was a contract. I have email from seller ([redacted]) to prove this. Four days later on Thursday May *, 2014 seller sends me an email canceling my booking. I called them and the customer service representative ([redacted]) told me some reason like that the Airlines did not get the money, but my credit card was charged. I asked if it was my mistake, and she said no it was not my mistake, it was an internal issue. I asked them to honor the agreed contract, but now they want to charge me more than $1500 for the same flight booking. This is breach of contract four days after we entered into a flight booking contract.Desired Settlement: I want them then to honor the contract with the same flight booking at the same agreed price. It was their internal issue but they canceled my booking and I spent many hours waiting (on hold) and speaking to their customer service representative trying to resolve this. I think I deserve at least $200 as restitution for all my wasted time, discomfort and worry that my confirmed booking is suddenly not there.

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting that we honor the rate and the flights he submitted.

When

a reservation is made with us, a request is then sent to the airline in

question. In very rare cases, a request

can come back denied by the airlines since per the airline he needed 2 hours

connecting time in Vancouver. The

flights that he submitted only allowed 65 minutes which is not enough time to

connect from one flight to another. At this point an email was sent making him aware

that the flight could not be confirmed (see attachment).

On

April [redacted] an email was sent to [redacted] advising that in order to

meet the required connecting time an Air Canada flight was offered for the same

price

By

the time [redacted] finally contacted our customer service department (May [redacted])

he was advised that the reservation had been cancelled and all monies charged

had been refunded back to his credit card.

We

would also like to advise the Revdex.com that [redacted] was advised

that flights would be confirmed at the same price which [redacted] declined.

We

regret any confusion encountered by [redacted] but no compensation will be

offered.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since this was an airline issue and he was offered a

flight at the rate he submitted.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Cheapoair did not send me any email on May **, the first email I

got from them was on April *. I have Hotmail email to prove that. I have even better

and solid proof for that; I have the Cheapoair Visa credit card transactions. They charged

me $1380.60 on April ** (day after I purchased tickets with them on April **) and

then they returned me the money to my credit card on May *. What more proof do

we need to prove that they canceled my tickets four days after confirming reservation?

If they canceled my tickets why did they not return the money right away, why

four days later, it is because they reneged on the contract and their sales rep

tried to sell me the same itinerary for about $300 more. After they treated me

like this I had to buy the same ticket from [redacted] (who have very good

Revdex.com rating), but I had to pay $300 more for the same itinerary because I got

delayed by more than a week in buying the tickets.

I also want to say that the Cheapoair agents treated me very rudely when

I talked to them on May *, that is when I first got email from them about the cancellation. The rep would say “what proof do I have that Cheapoair sent the

tickets?”, I replied I have the Cheapoair email with the word “confirmation”

about my tickets, then the rep replied “that is not a proof you have tickets”,

it was so ridiculous and abusive. For the next few days I spent more than 4

hours on phone with them, and they keep shuttling my call from one department

to another, and every time I had to wait on hold for about 25 minutes! for each

phone call hold.

If Cheapoair really wants to resolve this, then they should pay me

total $600, $300 for the ticket price increase I had to pay and for $300 for 4

plus hours of miserable time I had with them on phone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: To Whom It May Concern,

I booked an online ticket through [redacted] on April **, however, because of some problems with my Visa I had to cancel the ticket. Considering Cheapoair 4hrs free cancellation time policy, I cancelled my booking 2hrs after I had booked it, but the money was deducted from my account a few days later. They sent me an email on the same night I cancelled the ticket and mentioned that the whole money will be refunded to my account in 7-14 business days, though, after 17 business days they are telling me that they had mistakenly cancelled the Itinerary and not the ticket and I have to wait 4 more weeks to receive $400 and wait 8 more weeks to get the rest of refund from the airline. I asked them to send me an email and mention the refund date and amount but it seems like they are not willing to do so. I'm not even sure that they will refund the money. My booking number is:

Booking # : [redacted]

Thank you in advance,

[redacted]Desired Settlement: I will be more than grateful if they take the responsibility for the situation and refund the airfare to my Account ASAP.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund since he stated he has some problems with his

Visa.

[redacted] was advised that we have submitted all necessary information to the

Airlines Reporting Corporation (ARC) who handles airline ticket distribution who in turn sent it to the appropriate

airline for final approval. At this

point there is nothing further CheapOair can do to expedite this refund. Once submitted to the airline, they have up

to 60 days to comply and the refund will be processed back to the original form

of payment used when the reservation was submitted.

Also, he was advised a refund request has been submitted to our Accounts Payable Department in the

amount of $400.00. The refund will either be processed back to the original

credit card used or in the form of a check.

If by check it will be sent to:

[redacted]

We regret any confusion

or frustrations [redacted] encountered and please understand to complete

this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: Cheapoair told me they never received a copy of my cousins death certificate so instead of contacting me they expired our tickets. I sent them all documents in January and then again and again. Today I was told they never received them. I have all the emails to prove receipt.

They also advertise if you email them they get back to you soon--they don't. I called 6 times in one day and was left on hold 50 mins. You get what you pay for, although their unfair and deceptive practices are ruthless. They dishonor the dead. If you're 49 and die unexpectedly your family is ignored and they keep your money.

I wish I could say one good thing about them, but there's nothing. Cheapoair is like a drive thru. They take you order and money and give you a bag of nothing. They need to be honest and stop misrepresenting things they will do because they don't .Desired Settlement: All money credited back to my account immediately and compensation for hell they've put me thru.

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for tickets she purchased due to the death of

one of the passengers.

We

would like to advise the Revdex.com that we have submitted all

necessary information to the [redacted] (ARC) who handles airline ticket distribution who in turn sent it to Scandinavian Airlines in

order to obtain the refund he requested in the amount of $1,869.74. The request was submitted today and the airline

has up to 60 days to comply and the refund will be processed back to the

original form of payment used when the reservation was submitted. Please see screenshot document attached.

Due

to the delay in processing her request a refund has been processed in the

amount of $122.00 which was our original service fees and what [redacted] was

charged when she cancelled her reservation.

Please

see the attached screenshot of our Refund Page below, showing the balance due

was processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, [redacted] Manhattan.

The

credit may take up to 14 business days to appear on his credit card

statement.

We

regret any confusion or frustrations [redacted] encountered and we appreciate

the time and attention your office has given to this matter.

Sincerely,

We purchased our( my wife,my 5 month old son and me) tickets to leave Cusco Peru about 1.5 months in advance from [redacted]. When we arrived to the airport to check in April [redacted] 2016 the lady at the counter said that there were tickets for my wife and I but not for my son. So we spoke to everyone at the airline saying that it wasn't possible because we had a receipt that said we paid for 2 adults and 1 infant. When we dug a little further into it they told us the the ticket for the infant was never purchased by our travel agency ( [redacted] ) because we were not in our country we didn't have a phone or money to get a hotel or nothing. Thanks to the airline company we were able to call Cheapoair.com. When I spoke to a supervisor ( Marco ) who told me that since we ( my wife and I) had tickets and didn't board we lost our tickets. Which as you can imagine made me super upset since the guy was suggesting that we leave our 5 month old son behind in a country were we don't even speak the language. I was very upset after that. Then he said ok we will arrange flights for tomorrow ( for everyone) and put me on hold. When the man came back he said ok we have your flights for tomorrow the total will be $300 something dollars for the change in itenary. I could not believe that this company are so cold to know that my family were stranded outside an airport for a mistake the made in a foreign country and can not fix the issue. I then told him that we were not going to pay for anything and that this was there mistake to fix and they needed to fix it now. The man said he would call us back which was at 7:30 pm yesterday April [redacted] 2016?when we hung up an til now 10:30am April [redacted] 2016 they have not called or sent an email and we are still stranded here in Peru because of this company mistake. My 5 month old is suffering due to this company inability to sympathize and realize their mistakes and fix them. We tried to contact them again through website chat and the lady said that a supervisor will call us within 1-2 hours and that was at 12:30am last night. Still nothing not even a email or phone call trying to solve this. I will have to take legal action against [redacted] if this problem isn't resolved. I was supposed to return to work today but now that won't happen due to [redacted] lack of customer service and inability to take care of their mistakes and customers.

Review: I scheduled a flight with this company a few days ago. I have since had to make changes. I have spent an average of 2 hours a day on hold for the past several days, trying to get ahold of someone. I have yet to speak to an actual person, minus one occasion when I was transferred back into the phone que. I have submitted several online help requests and have received no correspondence. I have waited " in line " for their live chat help, and have never been engaged. It's coming up to the time frame where I will be losing several hundred dollars due to a complete lack of customer service.Desired Settlement: I would like my money back. This is totally un professional.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the above referenced Complaint Number for [redacted]. In his complaint [redacted] is requesting a

refund of a non-refundable ticket that he purchased on March **, 2013, for

travel from Los Angeles, CA to Vancouver, BC, CA.

Our

records indicate that his first attempt to contact us was on April **, 2014, but

there was no indication as to why he was contacting us. We sent him an email asking him to be more specific on his request, in order to address the concern to the

correct department. On April **, 2014 we received an email from [redacted] in where he requests a refund of his

ticket because he had lost his passport and wouldn’t be able to travel to

Canada.

As

per West Jet (the airline he is traveling with) terms and policies regarding

the ticket [redacted] purchased and which were explained to him, the ticket is

non-refundable and a cancellation fee of C$75.00 CAD is applicable at the

moment of any changes or cancellations.

We challenge this Revdex.com to West Jet

Airlines as CheapOair is not the end service provider and these terms and

conditions are imposed by the carrier, which we, as a travel agency must

follow. CheapOair does not have control of these services within the complaint;

please remove this complaint from our file.

We appreciate the time and attention your office

has given to this matter. If you have

any other questions regarding this complaint or our request to remove it,

please feel free to contact me at your convenience.

Sincerely,

Review: Booking number 16723893. It was a roundtrip ticket, but the return flight was cancelled due to illness.

I was given $900 credit to use towards the return flight, I was informed that I have one year to use it.

Called everyday from June 2 to June 9, asking the agent that I want to use the $900 credit for the return flight.

Once I was told they were unable to apply the $900 credit, and they did not know why. I called back daily to check, but the wait time is about 1-2hrs, and then the agent will simply put me on hold for another long wait, and later gets disconnected. Emails were sent to, no response.Desired Settlement: Refund for the full price of the original purchase.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In his complaint [redacted] is

requesting that he be allowed to use his credit issued on Eva Air.

On

June **, 2014, in lieu of a credit a refund was offered and accepted by [redacted] in the amount of $827.58.

Please

see the screenshot of our Refund Page attached.

The

credit may take up to 14 business days to appear on his credit card

statement. If this refund does not

appear in the time advised he may want to check with his bank as to the delay.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The credit for EVA air is $900, the provided screenshot is not $900.

Regarding the screen shot, it looks like CheapoAir's INTERNAL document. I was told several times that the refund would be processed, but never got the refund. This means, this document means nothing. Anyone can easily make up a document. What I need is PROVE that is NOT provided by Cheapair. Maybe a bank statement from the bank where cheapoair deals business with.

Again, the credit was for $900. Cheapoair refused to let me use it, saying there is no credit. Now they are claiming a $800+ refund, with no prove.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his rebuttal he

states that the refund should have been for $900.00.

As stated in our original letter dated June **, 2014, in lieu of a credit a refund was offered and accepted by [redacted] in

the amount of $839.53, at no time was he advised any other amount.

We

advised that he has already been refunded $ $827.58. Today June **, 2014, his Discover ending in

[redacted] was refunded the balance due of $11.95 and no other refund will be

offered.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

What do the merchant mean by "at no time was he advised any other amount."

Do the merchant mean:

1. I did not do a counter offer for other amount, such as $900

OR

2. Cheapoair did not offer any other amount.

If it is 1, I did in fact said I want the full $900 amount.

If it is 2, they did offer another amount, the amount they offered was $0, $70x, $80x, and several others that I do not currently recall.

Either way, cheapoair is CLEARLY lying.

Again, if the merchant would like to give me $900 cash, I would be more than happy to give them $827.58 cash.

If the merchant accepts this offer, then we can say this is fair. If merchant only want to do this to me, but would not want to have me do the same to them, the clearly it is not fair.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On [redacted] of this month I booked a flight to Phoenix, Az. using CheapOair for the birth of my great grandson in the end of March the sight billed me the partial at 367.00 air fare and then emailed me saying the insurance and the taxes wouldn't go through and they wanted another card to charge the balance to ???? This seemed quiet strange since every other time I've had a flight the total amount was charged at the same time. After a week I decided to go a different route with the tickets. So when I went to cancel they told me the fare was not refundable at a cost of 367.00 already charged to my card the I was going to get a voucher for another flight to be used be for January of next year and that I would have to pay 200.00 dollars and the balance of the flight at the time of booking. Again a strange practice . I didn't mind paying a cancellation fee. O they didn't want me to contact the airlines for any reason ????Desired Settlement: Refund balance of the Patial flight ticket 367.00

Business

Response:

January **, 2016

[redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In his complaint [redacted] is

requesting a refund for a non-refundable ticket he purchased via our online

website.

On January

[redacted] or someone on his behalf went on our website and

submitted a reservation. The reservation

was booked without the assistance of one of our Customer Care Agents and it is

the responsibility of the person making the reservation to make sure they read

all necessary and important information.

Prior

to submitting the reservation he stated that he had read and understood our

Terms and Conditions. Listed in our

Terms and Conditions “All airline tickets are 100%

non-refundable and non-transferable.

When [redacted] contacted our customer care he was advised that

the reservation could be cancelled but would be subject to all airline rules

and restrictions (see attachment).

Please understand we do not set airline rules or restrictions and

are not authorized to waive any airline’s policy.

In regards to his charges [redacted] was

informed in our Terms and Conditions your

credit/debit card may be billed in multiple charges totaling the final total

price.

We regret any confusion encountered by [redacted] but no refund

will be offered and if he chooses to use his credit he will be subject to all airline

rules and restrictions.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Review: The following complaint below is what I tried to send them on their website, and their contact form is FAKE>>>>[redacted], when you fill in the form, the form does not move, nor go anywhere. I am still on hold now as I am writing this message to you. I have been on hold now waiting for a supervisor for 45 mins. I do believe this is a business who needs more training because most of the reps that answer the lines are in another country, maybe india, they do not know how to communicate effectively with American people. The corporate office address you have listed has two phone numbers, and both numbers tie you back into the same customer service line you had problems with, so the Corporate office information is fake, you do not receive any assistance.

I emailed this complaint below to their email they have on file which is >>> [redacted] One of the reps at ###-###-####, and I am reporting to the Revdex.com, because I have had to call you 5 times today to speak with a supervisor, the last agent hung up in my face when I ask to send the changed name confirmation I PAID 25.00 DOLLARS FOR, and no email came, I called back, he hung up, and then I ask for a supervisor, and another rep put me on hold again to put me through to a supervisor, and they disconnected me, and now I am calling in again, and I am on hold for a long time which tells me, somebody is watching my phone number that calls in, and transfers me to a line that says this number is no longer in service. I also want to add to this complaint, my husband is taking the trip, but when I say credit, I want a courtesy credit, or a voucher for my inconvenience with this company. Again he is taking the trip, but I want some type of compensation for even attempting to continue with my travel plans. I do not want any retaliation by cancelling my trip without my knowledge because they were upset because I made this complaint. So just so we have an understanding, we will continue with our travel plans, but I want some type of restitution for the way I was treated. We used this site last year, and spent money, so there is no justice for this type of treatment. Oh, I am still on hold and it now 2:58pm East Coast time, so they have left me on hold now for 45 mins to an hour. Their customer service is fake, and their corporate office is fake, and I think the airlines that doing business with them should know that. Desired Settlement: Credit on a paid trip, because I just spent 465.00 dollars plus a 25.00 dollar fee that they told me I had to pay because the name was mispelled, and they took forever to send that confirmation, I had to call several times, this is when the reps were hanging up in my face, my Booking number for this flight is Booking #: [redacted] under [redacted], my husband.

Business

Response:

[redacted] Dear

[redacted]: This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting compensation based on the service she received.

We

apologize for any rude or unprofessional behavior that may have been displayed

by our agents that she described in her complaint. We take our customer service seriously and do

not tolerate any such behavior by our staff.

Her concerns have been submitted to senior management and appropriate

action will be taken.

We

would like to advise the Revdex.com that when the reservation was

submitted the passenger’s last name was incorrect. The name has been corrected. New tickets were

issued reflecting the correct name (see attachment).

We regret any confusion encountered by [redacted] but no

compensation will be offered.

Sincerely,

Review: I booked round trip flight Kiev, Ukraine – Baltimore, USA for $975 (booking # [redacted]) for my mother at [redacted] web site on July [redacted] 2014. I received airline schedule change email with 6 hour connection return flight on August **. I contacted [redacted] customer service to discuss available options and was told they would call me back as soon as they find out other options. On August ** after phone conversation I received confirmation email of my new flight that was offered. Also while on phone with [redacted] representative I asked if there was any price difference and was mislead there was none. When I went online to check my new flight in 2 days on August ** I found out that the same flight with the same flight connections and flight numbers was available for much cheaper price $881.80 on [redacted] web site. I emailed [redacted] requesting refund of the price difference since it was airline change. I had to wait a few days for response that I finally got on August ** saying “.....you have made this booking originally in the Coach Class and after a schedule change you are in the same class of service. Hence, no refund is possible...” After few emails back and forth no effort was made to rectify the situation and my request was refused to be honored. I would like my situation to be reviewed because it is not fair to customers to change their original flights for cheaper ones at that moment without refunding the difference. The screenshots showed the same connecting flight numbers as well as aircrafts. I don't see any reason why I have to pay more for airline changes to my original flight to cheaper ones available on [redacted] site. Currently on September * the same flight is available for even cheaper $816. I do not recommend this company to anyone as they take advantage of their customers and play games with airfares.

P.S. All the screen shots of the tickets can be provided if needed.Desired Settlement: I would like the price difference of $159 (according to the current price of $816) to be refunded to my card.

Business

Response:

[redacted]

Booking Number [redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund of the fare difference of a roundtrip ticket she purchased on July **, 2014 to travel on September **, 2014 from Kiev Borispol, Ukraine to Baltimore, US, connecting in Paris France and returning on October **, 2014.

On August **, 2014 , we received a schedule change from Air France (the tickets were issued on their ticket stock) and sent it to [redacted]. On August **, 2014 the customer sent us an email requesting the difference in price because she saw the same itinerary with a lower price.

We would like to explain to the Revdex.com that airlines have different seat inventory on each flight and airfares can change depending on the available inventory in a particular booking class. In the email sent to [redacted], in response to her request, we explained to her that the airline booked her on the same class of service she previously had when the schedule changes occurred. When an itinerary is altered due to a schedule change, a client is not charged if the new dates are more money (even in cases where clients are upgraded to First Class), therefore the airlines do not refund when the new dates have less expensive flights. The client was not mislead when she was advised there was no price difference, because price increases or decreases are not a factor when there is an involuntary schedule change such as this. This is an airline rule, not a rule of [redacted]’s.

We have a Best Price Guarantee Policy which states that if the customer purchases a ticket with us and finds a lower fare within 24 hours of the booking made, we will either refund the ticket or refund the difference as per the customer wishes. In this particular case, the customer booked on July **, 2014 and the schedule changed happened on August **, 2014 and as stated in our terms and conditions, airlines have different rules and policies regarding these changes that are beyond our control.

We regret any confusion encountered by [redacted], but no refund can be offered due to a schedule change since she was booked on the same fare she purchased.

We appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the requested price difference refund was not granted by the business. Though the ticket was purchased on July **, the airline change took place on August ** when the same itinerary in the same economy class was available for cheaper price. Since I did not request this change I would like the price difference at the moment of change be refunded to my card.

Revdex.com's assistance is highly appreciated in resolving this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

As stated in my letter dated September **, 2014, there is no refund due to this client. When there is a schedule change that is beyond 4 hours of the original flights, the airline is obligated to protect the passenger on a new flight or if no new flights are found the airline will offer a full refund and cancel the tickets completely. The airlines do not refund in these cases if the new flight happens to be lower than the original purchase, just as they do not charge more when the new flights are at a higher price (which is more often the case).

This is not a policy of [redacted], but of the airline. We have contacted the airline in regard to [redacted]’s case and they have remain steadfast that no refund is due. The airline rebooked the passenger on the new date accepted by [redacted] and the passenger has now flown.

We appreciate the time and attention your office has given this matter, but we cannot refund any portion of an airline ticket without the airline’s consent as they own the tickets. We are a third party provider and do not control the airline rules and regulations.

Sincerely,

Review: I have make reservation with cheapo air from Riyadh to Portland for me and my family total 4 tickets cost me 5800.00 $. The trip were Riyadh to London and London to Dallas and Dallas to Portland with same return with British air way. When we arrive to Riyadh air port to checkout and get our boarding pass British air way refuse to give me the boarding pass because I have no visa to enter London. I told him that I have visa to USA only and we are travelling transit throw London. They said because you have Syrian passport you have to get visa but any other passport no need. I told them I do not know this and not cheapo air neither you do not inform me that.

I tried with them but they don't allow us. I asked for refund they said contact your agent (cheapo air). we surfers so much in Riyadh air port and we spend 12 hours until we find another trip and I buy tickets with 6070.00 $ and we arrive to Portland.

I contact cheapo air many time for refund but they finally refuse .

Can you please inform me what to do to get refund? ThanksDesired Settlement: Compensation and Refunding

Consumer

Response:

reference to my complaint ID [redacted], I have several contacts with the company by emails and chatting on line The last email:[redacted] Before the last email:[redacted]

Review: I gave my debit card numbers to an online company calling themselves [redacted] to book an airline flight for my husband. I was informed by the Customer Service Representative (CSR) that the Transportation Security Administration (TSA) required the card holder to book the tickets. Their phone number is ###-###-####. I did not retain the CSR's name. The CSR then cancelled the first reservation and booked the second flight under my husband's debit card numbers.

This company had my debit card numbers in their possession and committed identity theft by making a total of two unauthorized and fraudulent withdrawals through Western Union totaling $700.00.

My Academy bank checking account has the transaction despite case numbers of [redacted] and [redacted]. You may contact them at: Academy Bank [redacted] or E-mail: [redacted]

I have also put through a fraud complaint with the Grand Junction Police. That case number is [redacted] and they can be reached at [redacted] or phone ###-###-####.

I have been trying to work with [redacted] / [redacted] / Fareportal 's resolution [redacted], but have had little results. Her name is [redacted] and she is in the Escalations Department. Her info is [redacted], phone ###-###-#### Ext [redacted] or email [redacted]Desired Settlement: Return $700.00

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint Ms.

Bronson is requesting a refund in the amount of $700.00 she was charged by

Western Union.

On

June **, 2014, [redacted] or someone on her behalf went on our website and

submitted a one way reservation from [redacted] to [redacted]. The reservation was confirmed and ticketed.

Later

that same day she called our customer service department requesting that her

reservation be changed to now depart New York on July **, 2014. Her original tickets were voided and she

was advised when tickets are issued and voided within a 24 hour period there is

only a pending authorization on her credit card. The authorized amount of $323.00 will go back

to the accounts available credit. This

will not appear as a refund and generally takes 24 to 72 hours.

As

requested new dates were confirmed and tickets issued totaling total $552.96.

[redacted] has also been advised on several occasions that the Two Western Union Charges posted to her account are not in

relation to the reservation she made with our company since we do not accept

Western Union payments. That she needs

to contact Western Union and provide them with the information so they may

investigate the charges to her account.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since [redacted] has been advised that these were

not our charges but [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ref: [redacted]/Case: [redacted]

Booking Number: [redacted]:

Unless you are using a calendar that I am not familiar with, there is no such date as July [redacted]. Secondly, I was only aware that your company was operating under the name of [redacted] with the Revdex.com rating seal displayed on the right hand corner of the website. It is interesting that your company also operates under the names of [redacted], and Fareportal Incorporated. Interesting, yet I should not be surprised. Your company is nothing but a deliberately

deceptive shell game of ill-informed customer service representatives and questionable business practices.

I am well aware of the chronology of the events and do not despite the legitimate transactions against the Academy Bank debit card ending in the numbers [redacted]. What you fail to acknowledge and what I am asking the Revdex.com, Academy Bank Fraud Dispute, my local law enforcement, the Federal Bureau of Investigation (FBI), and the Internet Crime Complaint Center (IC3) to investigate is that your company and only your company also had the Academy Bank debit card

numbers ending in [redacted] in their possession beginning on the date in question. Your company and only your company then committed identity theft with the [redacted] card, processing two transactions through Western Union on June [redacted] and July

[redacted], totaling $700.00.

Now that I know all of your pseudo names, I am fully prepared to also make this identity theft known to online rating networks such as [redacted] and social media sites.

I request that the Revdex.com continue with my complaint against this company until the $700.00 is refunded to my checking account with Academy Bank. In addition, Revdex.com should request that [redacted] remove their approval seal from their website. Revdex.com should also continue to monitor carefully the businesses known as [redacted] / [redacted] / Fareportal Incorporated / [redacted].

Sincerely,

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Review: I have a torn meniscus and had to cancel my travel to Cali, Columbia on May **, 2016 (CheapOair Booking: [redacted]). I called CheapoAir and as per our phone conversation, sent the Doctor's documents proving my injury and dates in order for me to get a refund or credit. This was sent via email on April **, 2016 to [redacted]. On April **, 2016, I received an email from [redacted] stating that unless I sent the documents my refund would be forfeited. I forwarded the original email with the documents along with a note stating that this was the second time and sent it on May *, 2016 to [redacted]. Today, May **, 2016, I called CheapoAir to inquire about the status of my refund and was given another email, [redacted], explaining that this was yet another email that I am forwarding the document to. My concern is that they will say that I have passed the deadline and I won't receive my refund of $510.00'sDesired Settlement: I called CheapoAir to inquire about the status of my refund and was given another email, [redacted], explaining that this was yet another email that I am forwarding the document to. My concern is that they will say that I have passed the deadline and I won't receive my refund of $510.00's

Business

Response:

[redacted]

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a

refund for a ticket she purchased due to a medical issue.

Since, [redacted]

elected to purchase Travel Protection Insurance she has been advised that she

would need to file a claim directly with the insurance company.

I have enclosed the

information regarding the policy she purchased and she will need to contact TripMate

directly at ###-###-#### under Plan Number [redacted].

We regret any confusion encountered by [redacted] but no refund

will be offered.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Review: On ** Nov ** I purchased two airlines tickets for my husband and I to Memphis, TN and never received an itinerary number. After 48hrs I called to inquire as to why and the run around begin. After transferring me from one agent to another I got an incorrect itinerary number and booking code, six letters. When trying to check in on line it would not except the code or itinerary. Further inquiries did not resolve the matter, I tried to cancel the reservation and start over and was told there would be cancellation fees. I asked why is there a cancellation fee when the information received is unusable and was told this is the cancellation policy. So I attempted to stop payment on my charge card and the bank said there was nothing they could do because there was no action against my card. Continuing to try and resolve the problem I was getting frustrated because I was trying to attend my brother's funeral. Unable to resolve the problem I called my family to inform them we wouldn't be attending. Sadden, a day later I noticed the transaction hit my bank card and I started inquiring all over again to no avail.

[redacted]Desired Settlement: Make known to the public bad customer service and resolution of their problem.

Business

Response:

December *, 2015

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for tickets she purchased via our online

website.

We would like to advise the Revdex.com that a refund

request has been submitted to our Accounts

Payable Department in the amount of $629.08. The refund will either be processed back to

the original credit card used or in the form of a check. If by check it will be sent to billing

address provided when he submitted his reservation.

We

regret any confusion encountered by [redacted] and please understand to

complete this process it may take up to 30 days.

We appreciate the time and attention your

office has given this matter.

Sincerely,

Karen

R[redacted]Customer

Service Manager[redacted]