Fareportal Inc.

Review: I booked a flight through [redacted] on Monday April [redacted] 2016 at about 8:45pm. I booked it for 5/**/16 with a return on 5/**/16. The soon as I paid the mobile site changed the flight to 5/**/16 , returning 5/**/16. I immediately tried to fix this.I requested customer support through its website icons for "schedule change" and "refunds" and "request a call back". Then I called its ###-###-####. The answering service said that all I could do was request a call back within 24 hours. I never received any calls or responses. I finally talked to someone today who told me that there I only had 24 hours within the initial purchase to have any amendments. I now have to pay an extra $400 to have them correct the flights.

I should have been able to correct this booking immediately through client customer support or through just the website itself. I cannot be held liable for cheapoairs failure to follow its policies on contacting me. A representative said that they have no record of my requests. I talked to representative at 12:30pm today and I was told that I will get a call back from a supervisor within an hour. Then then rep told me if I no one calls me call back. So I used the direct chat function. I was told that someone may contact me in 2-5 hours. The rep then closed out the chat in the must of my request. What type of customer support is that. I will take nothing short of a flight change to the right days or a refund. I am currently filling out a form with the Revdex.com. I refuse to believe that all my request were not received and now this is my problem. I attempted to contact them now seven times and have only been offered call backs and other products.

This is all because of cheapoairs faulty mobile site, its lack of response in time to prevent discrepancy, it's manipulative 24hour policy, and breach of contract to respond within policy limits. I truly believe that it's customer support page requests are purposely negated as to further deny its liability.

I need the flights to be changed to the appropriate days at no further expense to me or I need a complete refund.Desired Settlement: I need the flights to be changed to the appropriate days at no further expense to me or I need a complete refund.

Business

Response:

Dear Sirs:

This is in response to

the complaint we received for the above referenced case number. In the

complaint [redacted] is requesting a refund or be allowed to change his reservation

at no cost.

When a reservation is

submitted our system is set up to offer passengers flights at a lower

rate. In this case he was advised that

he would save if he would travel on May ** – May **. He was

also given the option to fly on the dates requested but at a higher rate. It was at this point that he elected to

accept the alternate dates (see attachment).

The reservation was submitted and his ticket issued.

When [redacted]

contacted our customer service department our agent advised that changes could

be made but he would be required to pay an airline change fee plus any

difference in fare.

We

regret any confusion encountered by [redacted] but please understand we are not

authorized to waiver or ignore any airline’s policy.

We appreciate the time

and attention your office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All I've seen from cheapoair is deferrals of consumer service responsibility and negation of the 24hr refund/replace policy. It must be common practice to ignore the requests for attention until after the 24hrs is over. I want my fair treatment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

May *, 2016

Revdex.com

Dear Sirs:

This is in response to

the rebuttal we received dated May [redacted]or the above referenced case

number.

We would like to advise

the Revdex.com that [redacted] was contacted by one our customer

care supervisors. New flight options

were offered and accepted.

Once the authorization

was received the changes were made to his reservation. His original tickets were exchanged. Once his original tickets were exchange an

updated itinerary was sent advising the same.

We

regret any confusion encountered by [redacted] but consider this complaint

closed since [redacted] authorized the changes to his reservation.

We appreciate the time

and attention your office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Review: I was led on with an Cheapoair agent telling me I could get a refund for a changed flight, which was changed within 3 hours. They, Cheapoair and United Airlines, alternately kept me on the phone for hours without a 3 way concerning my refund. The airlines were also dishonest in telling me that I used a third party (CheapOair) so therefore they would not refund my $950.00. Firstly, Cheapoair said they would refund half, then secondly after dealing with United's refusal, they could not refund because of their policy regarding cancelations and flight changes. My request was to revert to my original flight. During my 3 week trip I emailed Cheapoair's email contact, with no reply. Today, May [redacted], 2014 I called the customer service of Cheapoair which allowed me to speak with an agent. After our conversation introductions and understanding the nature of my complaint he blamed the airlines, said he would do a 3 way with United Airlines but only, put me on hold for almost an hour. Then the call disconnected, the agent told me "if we get disconnected can I have your call back number?" which I gave him. He returned one immediate disconnect. But after the long wait for the 3 way call with myself, Cheapoair and United Airlines, the call ended in a disconnect without the ability to call back. Every attempt to call back has been blocked with the exception of 2 of which the auto reply states, "an agent is unavailable". Of course I am attempting to call even after filing with the Revdex.com. Both United Airlines and CheapoAir travel agents accused each other of lying and have handled my complaint like a ping pong ball. You should warn consumers of their dishonest dealings. Businesses, no matter what their refund policies and rules, should deal honestly with consumers and not play these mind and phone games. I will encourage my frequent flying friends and family not to use Cheapoair or fly with United.Desired Settlement: I would like a refund, the company knows the amount they took $950.00.

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund in the amount of $950.00 that she was required to

pay to make changes to her reservation.

On

December **, 2013, [redacted] or someone on her behalf went on our website and

submitted a round trip reservation from Nashville, Tennessee to Oslo,

Norway. The reservation was booked

without the assistance of one of our Customer Service agents; it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

Prior

to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed under CANCEL AND EXCHANGE

“All airline tickets are 100%

non-refundable. In certain cases where the airline may allow cancellations,

a credit may be valid towards a future ticket purchase by the same traveler

with travel on the same airline. An applicable penalty and a fare difference

(if any), will be added in these cases. Usually the credit issued by the

airline supplier is valid with time constraints and a specific expiration date

and should be discussed with a customer service agent. All such bookings where

the cancellation may be permitted must be cancelled prior to the scheduled

departure time of the first flight segment by calling our customer service

center. We do not guarantee any cancellation. A cancellation fee of $50 per

person per ticket must be paid to us at the time of cancelling the booking; we

retain this fee. The credit will be held for a limited time period, please ask

the customer service agent for the specific date by when you must use this

credit or you will lose the credit amount. When you are ready to make the new

booking, you will have to the pay fare difference (if any), applicable airline

penalties for that fare and OneTravel.com exchange fees. All such changes are

governed by the airlines' rules and regulations and are out of our control.

OneTravel.com does not provide any representations or guarantees on changes or

fees. If you are cancelling the booking and applying for a refund please read

our Refunds Policy. Read more about our Change Policy if you wish to exchange

the tickets for new dates or routing.” Any and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

On April *, 2014, [redacted] called

our customer service department requesting that her reservation be changed. Prior to making any changes an email was sent (see attachment) advising the new

flights and what the additional cost would be to make the changes. Once authorized was received the changes were

made, her tickets exchanged, and her credit card was changed. Once the changes were completed [redacted] was

still subject to the airlines non-refundable policy.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part and we do not

set airline policies

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was not requesting a refund of the original ticket made on Dec **, 2013. I am requesting a refund (of the changed flight fees) because I was told by an agent, when I called to change back to the original flight that I could get at least half back. I am requesting a refund also because of how this company's agent said they would put me on hold to talk with the airlines to resolve this matter and that if we got cut off they would call me back. This agent never intended to call me back, just as the first agent was dishonest about getting half of the $950. back. The public needs to be warned of dishonest phone practices. How does a company put you on hold tell you they will call you back then does the very opposite along with blocking your return calls. I intend to make this public so the next unsuspecting customer will know what he may have to deal with.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for the amount she authorized to change her

reservation.

Prior

to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed under CANCEL AND EXCHANGE

“All airline tickets are 100%

non-refundable. In certain cases where the airline may allow cancellations,

a credit may be valid towards a future ticket purchase by the same traveler

with travel on the same airline. An applicable penalty and a fare difference

(if any), will be added in these cases. Usually the credit issued by the

airline supplier is valid with time constraints and a specific expiration date

and should be discussed with a customer service agent. All such bookings where

the cancellation may be permitted must be cancelled prior to the scheduled

departure time of the first flight segment by calling our customer service

center. We do not guarantee any cancellation. A cancellation fee of $50 per

person per ticket must be paid to us at the time of cancelling the booking; we

retain this fee. The credit will be held for a limited time period, please ask

the customer service agent for the specific date by when you must use this

credit or you will lose the credit amount. When you are ready to make the new

booking, you will have to the pay fare difference (if any), applicable airline

penalties for that fare and OneTravel.com exchange fees. All such changes are

governed by the airlines' rules and regulations and are out of our control.

OneTravel.com does not provide any representations or guarantees on changes or

fees. If you are cancelling the booking and applying for a refund please read

our Refunds Policy. Read more about our Change Policy if you wish to exchange

the tickets for new dates or routing.” Any and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

On April *, 2014, [redacted] called

our customer service department requesting that her reservation be changed. Prior to making any changes an email was sent (see attachment) advising the new

flights and what the additional cost would be to make the changes. Once authorization was received the changes

were made, her tickets exchanged, and her credit card was changed. Once

the changes were completed the amount she authorized became non-refundable in

this case the $950.00.

We

regret any confusion or frustrations [redacted] encountered but no refund will

be offered since she was advised what it would cost to change her reservation

which [redacted] did authorize.

Sincerely

Review: I had to cancel my flight with cheapoair and right away schedule a new one. They guaranteed I would get a refund and even sent me an email with the confirmation. That was back on November the [redacted]. Still haven't received anything from them, and every time I call customer service, I get ridiculous excuses and false callback promises. Not to mention that they put people on hold for over an hour.

I'm paying fees on my credit card because cheapoair won't refund meDesired Settlement: Direct debt to my bank acct

Business

Response:

RE:

[redacted]

Dear [redacted]

This is in response to the complaint received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund in the amount of $1,109.02.

A refund request has been submitted to our Accounts Payable Department for the amount listed above. [redacted] has been advised that a check will be issued and will be sent to the billing address listed in reservation:

We regret any confusion or frustrations [redacted] encountered.

CheapOair is committed to resolving any complaint in a timely manner. We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We booked a flight with [redacted] on April ** 2014 through Qatar Airways. While waiting at the check-in counter at the Casablanca Airport, my mother was told she was late for her flight because she had waited in line for so long. They told her at the airport that she would be scheduled for another flight at no charge but she just had to come back the next morning to schedule it. We were going to schedule it from here because their airport is an hour and a half away from their home. I called [redacted] and they said it would be $440 to reschedule but found me a discount code for $100 off. So I called Qatar Airways to see if we could reschedule through them to get the same deal they would've gotten at the airport and she said it would be $204 when I call the airline directly. So we waited and they went back to the airport this morning only to be told that they'd be charged there too. So we call [redacted] back and now they want to charge us a total of $583 and some change. How can it be possible that every time we call someone they want to charge a different amount? This customer service is really unprofessional and I'm not at all satisfied with my experience.Desired Settlement: I would either like a refund for my flight or I'd like to receive what I was told I would receive at first at the airport.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund or be allowed to change his mother’s reservation

since she did not check-in for her flight in the required time set by Qatar

Airlines.

Based

on the complaint received [redacted] was contacted by one of our customer service

agents. New flights options were offered and

accepted. Tickets were issued and email

confirmation has been sent to [redacted] advising the same.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us; there was no error on our part since the passenger

did not follow the check-in time established by the airline

Sincerely,

I went on the website and booked a round trip flight at one price. After taking all my information, it said the price of the flight has been increased. I had an option of accepting it or exploring other flights. I chose to explore other flights. I found a flight similar and booked it. Same thing happened, I was told the price had just increased. I X out of the site and immediately get a phone call from ###-###-#### showing New York, NY as who was calling. She says she can book it on the phone for me. I ask if she is going to request my credit card info over the phone and she says she is. I told her I was not comfortable with that. She offers to send me an email to verify her credentials. The email says she is Zavanna R[redacted] from cheapoair. I told her I need it on letterhead or something more official them her typing the info. She obviously has access to my info as she had my email address as well as my name and cell phone number. She said I could talk to her supervisor. I said I needed verification she worked for cheapoair. She said I either needed to trust her or she couldn't help me. I asked if I called back the number on the website would I get her. She said no but they could help me. I chose to try another company.

Review: Traveling with a legally blind passenger. Booked two flights with Cheap O Air. When booking, Cheap O Air put seats far apart from each other. When I contacted them about changing the seats they implemented a 14.99 per passenger charge to change the seats, regardless of my second passengers [redacted]. I received a confirmation email from Cheap O Air, after they charged me a total of 29.90 to change the seats. I felt the customer service representative was not sensitive to our traveling needs, and was quite verbally aggressive regarding our need for seat change due to a [redacted]. I submitted a online email complaint with them following my phone call, and never received a response even though their website boasts "available 24/7 for live help".

When I went to check into my flight (with [redacted]), I was informed the seats were not changed, and they were on opposite ends/sides of the plane. I would not be available to assist my second passenger from that distance. Cheap O Air did charge my Discover card for 29.90 on 11/**/13. I contacted Cheap O Air regarding this and they argued with me about the seat location. I requested a supervisor multiple times and was denied. Finally they stated they would refund me the 29.90, but refused to send me a confirmation email about the refund, or an authorization number/code, anything. I am very upset with their services and disregard for the disabled. When booking the flights, it was assumed the seats would be next teach other, as they were booked together. It is unfair of Cheap O Air to implement a charge to change the seats when they should have been next to each other to begin with, and they should not have charged me to change the seats as I am traveling with a [redacted] passenger.Desired Settlement: I want my money back for the seat change charge. I would also like them to get fined for not assisting a disabled passenger. The disregard of the Customer Service representative was so upsetting, they should have to take a training on working with people with disabilities. I will be also placing a complaint with the ADA. I don;t want this to happen to other passengers, [redacted] or not.

Business

Response:

Review: On * May 2014, I tried to purchase a [redacted] airline ticket on my computer at home. After entering my credit card information and pushing the purchase button nothing happened. I did not receive a receipt, confirmation email, ticket via internet, nothing. I contacted [redacted] ticketing representative, his name was [redacted], and explained the situation to him. He checked his computer information and informed me that there was no transaction made under my name. [redacted] then asked if he could make a reservation for me and I said yes but I needed to be sure there was only one ticket reservation made for me on this day. Few days later I received emails from cheap air 2 tickets. I called the [redacted], a second time on ** May 2014 to explained the situation and the fact that I had received two tickets when I only needed one. The [redacted] representative's name was [redacted] told me that [redacted] had made a mistake and the he, [redacted] would cancel the second airline ticket and refund my money. He stated it was a lengthy process that would take two months. Because questioned the amount time it would take to refund and requested to talk to a [redacted] I spoke [redacted], she guaranteed me on two occasions that she would refund my money for amount of $1,299.00. [redacted] told she would refund Ticket # [redacted] E-Ticket Booking Number # [redacted]. On ** May, I called [redacted] a third time to speak with a supervisor, her name was [redacted], because I noticed the bank transactions [redacted] made against my credit card was not adding up correctly. I spoke with [redacted], she explained the situation and that Cheapo would refund $1,299.00 into my account but it may take two billing cycles to complete. On ** July 2014, I contacted [redacted] for a fourth time, I spoke to [redacted] and he informed me I would have to contact the billing Service Department during normal duty hours to determine the status of my refund. While talking to [redacted] he informed me the billing department had decided to refund the $1299.00 and that I should see the refund in my account in 14 business days. On ** July 2014, I contacted [redacted] for a fifth time, I spoke to [redacted] represented [redacted] Billing Department. [redacted] stated the claim had not been processed or released for repayment of the $1299.00. She informed me that [redacted] had not heard back from their ** May inquiry to American Airlines for a refund. I began to question [redacted] because the amount of time that had transpired to date was more than two months and it seemed as if [redacted] was not taking my case seriously nor responding in a timely manner. She informed me she would begin the [redacted] internal review of my case today (** July 2014). She explained she would send it to upper management for review, just in case American informs [redacted] that they wouold deny the refund then upper level management can do their research to determine if they are going to refund the money. She asked me to call [redacted] Billing Department back in 2 weeks at ###-###-####, and state the booking number [redacted] and/or ticket number [redacted]. She ended the conversation stating that [redacted]'s process with upper level management would take around four weeks to complete and this would be depending on American Airlines denying the refund and [redacted]'s review of my transaction to book a ticket.Desired Settlement: I would like a refund check from [redacted] for $1299.00 and I would like an open ticket from South Korea Inchon Airport to Washington D.C. National Airport. I want this ticket to be a direct flight since the last flight had layovers in Dallas, Fort Worth and Miami International Airport overnight. Otherwise, after receiving my refund I intend to never use [redacted] again.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund based on duplicate reservations submitted.

We

would like to advise the Revdex.com that we have submitted all

necessary information to the Airlines Reporting Corporation (ARC) who handles airline ticket distribution who in turn sent it to the appropriate

airline for final approval. At this

point there is nothing further [redacted] can do to expedite this refund. Once submitted to the airline, they have up

to 60 days to comply and the refund will be processed back to the original form

of payment used when the reservation was submitted.

The following email was also sent to [redacted] advising the

same.

Thank you for choosing [redacted].com. This is in reference to booking

[redacted]. Your refund was processed on (08/**/2014), in the amount of USD

$1066.70. Please be advised your refund may take 1-2 billing cycles, which is

dependent upon the airline(s) involved and is completely out of our control.

Should you need additional assistance please email us at [redacted].

Thank you

[redacted]

Billing Department

The balance she was charged on this reservation

($121.00) was processed back to her Visa ending in [redacted] on May **. 2014.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter.

Sincerely,

Review: I tried to book airline tickets for United Airlines through CheapOair and was charged by both CheapOAir (on 7/**/14) and United Airlines (7/**/14) individually for the tickets, so essentially I paid twice for the same ticket. After contacting both companies, I was told by each company that the charges are non refundable and the best they can do is give me one year of airline credit in the amount of the ticket. Each company told me that the other company is responsible for the charges and so they couldn't refund my credit card.Desired Settlement: I would like a refund for $1,016.26 to be refunded back onto my credit card (I was charged for this amount twice when I should have only been charged once).

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

states that she has duplicate charges on her account.

We

would like to advise the Revdex.com that [redacted] was contacted by

one of our billing agents and were informed that she has received the refund

she requested.

We

appreciate the time and attention your office has given this matter and

considers the complaint closed on a positive note.

Sincerely,

Review: The company's lack of service and overall rude and incompetent behavior nearly ruined my vacation and further more costs me days worth of time wasted. On top of undue frustration. From the beginning, the first service representative was told by me during a phone call while organizing my trip to Taiwan nearly 5 times of speaking to him on his tone of voice and utter rudeness to a customer was uncalled for and to simply address me in a respectful manner. The representative denied any wrong doing and simply argued with me as to why I felt he was being rude and how his tone of voice is fine. I am then bribed with what he says is the cheapest ticket available for my trip to Taiwan and I let his atrocious behavior slide for the sake of cooperation long enough to secure my travel arrangements. While securing the travel I said to the representative several times that I refuse to fly with United Air Lines and to secure a ticket through [redacted] both going to and returning from Taiwan. The representative then goes ahead and books me a ticket via United on my return flight. Upon noticing the sheer disrespectful oversight of this retched employee I called the company in the morning to have them fix that mess. The company not only found a ticket of a cheaper price, they also found a going and return flight being piloted solely by [redacted]. With that I let things be. However I kept in contact with the new representative I was assigned and was told that in the event I missed a connecting flight from Taiwan to Japan, this ended up not being the case nearly a week into my travel when I had an epiphany to ask prior to finalizing my return arrangements to United States in the organization of a trip to Japan. So I am then hit with yet another dilemma in canceling a flight on account of being told the wrong information, being made to wait a week for word.

Worse yet is how the company let alone a manger had the sand to lie to me in my face and then say as to my issue I ought to wait 3 days for a response. To add to the issue I did my part in maintaining communication with several different agents nearly a week prior to when I was supposed to fly on the issue I inquired about because God-forbid the agents do their job without having someone call in to microm[redacted]ge them. The ridiculousness of this company finally revealed itself to me. Flaunting how unprofessional and particularly useless the people I have had the misfortune of wasting my money and time on. So all in all thanks for nothing considering my travel arrangements not only started on the wrong foot with a very rude employee but the majority of the employees at the company are either wanna be salesmen or just downright incompetent.Desired Settlement: I desire that I ought to receive a complimentary ticket to Tokyo Japan back to the New York City, USA so that I may make the trip next year at least.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states that he was not happy with the service provided and is requesting a

complimentary ticket to Japan for compensation for travel sometime next year.

We would like to apologize for any rude

or unprofessional behavior displayed by our agents that he described in his complaint. We take our customer service seriously and do

not tolerate any such behavior by our staff.

His concerns have been submitted to senior management and appropriate

action will be taken.

Our

records indicate that after his original reservation ([redacted]) was cancelled [redacted] elected to book another reservation with [redacted] under booking [redacted]. We have been advised by [redacted]

Airlines that [redacted] departed New York on May [redacted] and returned

from Taipei on June [redacted]

We

regret any confusion or frustrations [redacted] encountered and again apologize

for any unprofessional behavior but no compensation will be offered.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I request that the complaint is pushed forward on my behalf. This is due to the fact that in light to the company apologizing for their lack of service and saying how serious they take disrespectful behavior from their representatives, they have taken no consideration in rectifying the situation to me their disgruntled customer. Albeit what I have requested was a ticket to Japan, and having confirmed that I carried out my flight's agenda is evidence that I did not receive the service I had spent days communicating with them. This ultimately ruined the prospects of both my desired trip to Okinawa Japan, and on account of having to await word from the company as to my intent with organizing travel to Okinawa I missed out on valuable time while in Taiwan to make use of my trip there. The fact that [redacted] hasn't even tried to mention any form of rectifying the situation goes to show the extent of their customer service at it's highest levels, which is nothing and tough luck if we were rude to you... I will forward separately all the email traffic I can to them. Highlighting the time and effort I have spent on account of their oversight and unprofessional behavior.

Respectfully Submitted,

Review: I booked a hotel for myself, my fiance and his mother in Lancaster through [redacted]. I received the confirmation that the hotel was booked and the money was withdrawn from my account. When we got there the hotel said they did not have a reservation in my name and had actually already been booked for about 4 weeks. I was obviously extremely upset about this since we were two hours away from home now. I called [redacted] and was told that if I found another hotel and aid for it they would refund me the difference. I accepted this and started looking for another hotel to stay at. I failed to find another hotel to sleep in and we ended up having to sleep in our car. The next morning I called them back again and finally they agreed to give me a refund, but I felt that just refund would not do. Three of us had to sleep in our car because of a mistake on their end. A [redacted] got on the and I was told I would receive my refund and $50 extra back in my account for my troubles. A couple days later I saw the refund for the original amount that I paid show up in my account. I called to find out why the $50 I was told would be added on was not put in there with it and was told that it would take about 5 days. It has now been over two weeks since the incident happened and the $50 has still not been put into my account. I tried calling them one more time tonight before writing this letter and was put on hold for over 15 minutes. I finally decided to hang up and just write a letter. To be honest, I feel that I deserve more than just the $50 at this point for all of my troubles.Desired Settlement: To be honest, I feel that I deserve more than just the $50 at this point for all of my troubles.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] feels she deserves more than $50.00 compensation since the hotel could

not confirm her reservation.

On

August **, 2014, [redacted] went on our website and submitted a hotel

reservation at the Ramada Lancaster for arrival on August **, 2014, which in

the industry is referred to as a same day reservation. We advised that it

may take the hotels up to 24 hours to return a confirmation number and on same

day reservation your credit card may be charged.

Within 2 hours of submitting her reservation [redacted] contacted

our customer service department checking the status of her reservation our

agent advised that the Ramada Lancaster could not confirm her request.

Our agent offered her alternate options but [redacted] informed our

agent that she would deal directly with the hotel once she arrived.

She was also told that if the she could confirm a reservation and

the rate was higher to please submit her receipts to [redacted] and she would

be refunded the difference.

On August **, 2014, [redacted] contacted our customer service

department advising that the hotel did could not confirm her reservation. She

was advised that a refund for the $110.97 she was charged would be refunded and

was also offered compensation in the amount of $50.00 which she accepted.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department not for the $50.00 offered but for

$100.00.

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We appreciate the time

and attention your office has given to this matter and please understand to

complete this process may take up to 30 days from the date of this letter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

I do not accept this because I still did not receive the initial $50.00 I was promised and it has almost been a month.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her rebuttal [redacted] states that she has not received her refund.

Please

see the screenshot attached of our Refund Page below, showing the amount

requested for the refund, the date of the request and the Processor Approval

Code showing the dollar amount to be removed from our bank, [redacted]:.

The

credit may take up to 14 business days to appear on her credit card

statement. If this refund does not

appear in the time advised she may want to check with her bank as to the delay.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order a search for flights on Aug. [redacted] to Aug [redacted] and got sold a flight for the [redacted] to the [redacted]. No way to change or figure it out. with out pay almost $1000Desired Settlement: Would just like to get the ticket I paid for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ticket dispute XL Airways/CheapOair [redacted]

Url:www.CheapOair.com [redacted]

We, my husband, our 4 and 10 years old daughters and myself went to the Airport on time. We checked in on time but one of the desk [redacted] had had issues with us from the beginning. She probably was having a bad day or she was having a problem with us being a mixed couple. The issues that she said were our luggage that she started to count one by one and measure although we had the exact number of luggage authorized (2 computer bags, one for my husband one for me, 4 carry ons for each one of us and 4 suitcases). My husband and I are very used to travelling by plane (my husband travels over 50 times per year on international flights), we perfectly know the rules of airline companies, so heading back home with our young children, it is not in our interest to get into any argument with the desk [redacted]s. She processed three of our luggage and didn’t want to process the last one so we addressed ourselves to the [redacted]. The desk representative was not following the instructions of her manager who directed her to clear our check-in. Her lack of cooperation made it that our check-in took 45 minutes, as she had issues with one thing or another.

To avoid missing our flight we agreed to pay for an extra luggage which is what the manager suggested. However, in the process of sending our suitcases she decided to cancel our tickets. Another black couple was put on the side by the same [redacted]. as well as a black minor who was travelling alone.

She ultimately proceeded by deplaning our first suitcases that already made it to the plain and cancelled our ticket saying that she had no obligations to honor the return flights. My husband mentioned to them that it would take longer to deplane our luggage than let us proceed with our check-in and he tried to reason her but she insulted him by called him a mn!

The company does not have a local office at Paris CDG Airport, so the reps just left not allowing us to retrieve our suitcases that were deplaned. We had to contact the Airport authorities ADP who helped us retrieve and file a complaint with the French authorities.

The service we paid for was not honored, we were left in distress, our young children witnessing the humiliation and the verbal abuse that we experienced. We had to wait for hours at the airport to retrieve our luggage, pay for an internet connection, then look for a hotel room, stay at the hotel overnight, change our rental car booking by paying international calls from France to the US, and buy new tickets to fly the next day back home so our daughters could make it on time for back to school.

A claim was placed with the Airport Authorities in France regarding how we were treated. We were left stranded for no fault of our own with no support from Chepoair that we contacted before buying new tickets so that they could solve the issue with the company, we also contacted XL Airways over the phone but we received no support from them.

After we arrived home, my husband contacted CheapOair and exchanged emails with [redacted] (email-exchange included/ [redacted]/ Charge Back Department: [redacted]) and spoke to him over the phone who accepted to issue a 50% refund, although that did not cover our expenses due to CheopOair not honoring our contract to fly us to France and back to the US through their contract with XL Airways. But I did not hear back from [redacted] that I contacted again or from CheapOair concerning the refund, it looks as he recanted on our agreement over the phone that I attempted to document in the email exchanges.

Thank you for your help in this matter.Desired Settlement: $2600

Business

Response:

November [redacted], 2013

Review: I was offered a refund for a cancelled trip, and therefore I agreed to a $500.00 cancellation charge at the beginning of January. The cancellation charged was immediately charged to my credit card, but no refund was forth coming. I was told by [redacted] that the refund may take two billing cycles. I received update emails telling me they were still working on it and would be in touch every two weeks. I finally contacted them by phone this week and was told that I would not receive a refund, but rather a credit on TAM would be issued, good through Novermber 2014. I will never use this credit. I have now paid for the original tickets $2,900.00+/- PLUS an additional $500.00 in cancellation fees.Desired Settlement: I would like a refund, not a credit.

Business

Response:

April **, 2014

RE:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for a non-refundable ticket she purchased via our online

website.

We

would like to inform the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $2,515.12. The refund will either be processed back to

the original credit card used or in the form of a check. If by check it will be sent to:

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This business offered a refund when I first contacted them on January **, 2014. This complaint will be resolved once I actually receive a credit to my credit card account, or a refund check.[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **, 2014

RE:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her rebuttal [redacted]

states that until she receives her refund the complaint will not be resolved.

On January **, 2014, [redacted] was advised “We are now submitting a request to

the airlines to refund your tickets. Upon airline approval and after deducting

the airline penalty, you will receive a refund of $2435.12.

When a request is submitted to

the airline they may take between 60 – 90 days to respond back to our request. Once approval was received a refund request

was submitted to our accounting as stated in our response dated April **, 2014.

Again,

we regret any confusion or frustrations [redacted] encountered and as advised

in my original letter our refund process may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still maintain that once the refund is received, the matter will be resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My daughter traveled with [redacted] (I can supply the booking) and found difficulties throughout the entire process, which ultimately caused her to miss her return flight and incur $900 loss for new ticket and travel back and forth to the airport an additional time. Without describing the details of all of the difficulties, I will only tell of the circumstance which led to her missing of the flight. She arrived at Heathrow Airport well before the flight and had already been checked in online earlier. We were told on the phone by a Lufthansa staff member to go to Terminal 1, which is where Lufthansa is, and when she arrived there, she was advised by Lufthansa staff and they sent her to Terminal 2 but they directed her incorrectly on how to get there. When she arrived there she again couldn't find her way, so she again asked airport staff and finally someone gave her the correct information. But when she arrived at the correct terminal, Terminal 2, it was after over an hour of tiring run around, having to walk several miles lost in the Airport from terminal to terminal, only to be told that they would not let her on the flight because by then it was less than an hour before the scheduled departure time. All she did was cry.

Also at the time of the booking, we requested Kosher meals for the travel both ways, but there was no Kosher meal for her on her outbound flight nor on the flight which she eventually traveled back on, so she did not eat on the entire flight both times.

At the time of booking and subsequently, we were not supported to know where to go, and for this I am upset with [redacted] and I am asking for you to set it straight so that I will feel that I am being dealt with in a correct and caring way and will be willing to travel with [redacted] again. I am requesting to be reimbursed for the $900 loss and additionally to be compensated for all of my daughter's difficulties (which included being suspended from school for a few days for not being in school on the day that she should have).Desired Settlement: I am requesting $1,500 for expenses and compensation.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting compensation due to incorrect information given by a Lufthansa

Airlines’ representative.

We

regret any confusion or frustrations that [redacted] encountered as describe

in the complaint. We at [redacted]

endeavor to provide information to our clients to prevent any unforeseen or unexpected

situations that may interrupt their travel.

Please

understand at no time did [redacted] provide incorrect information. As stated it was the information provided by

Lufthansa that caused his daughter to miss her flight and any additional

expenses.

Per

our Terms and Conditions, “Please note that your meal

and other special requests are requests only.

All requests should be verified with the airline. We also do not guarantee that your meal

request will be confirmed by the airline”.

Again

we regret any confusion or frustrations his daughter encountered, for any

compensation [redacted] will need to contact Lufthansa Airlines directly.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is not as you say. [redacted] indicated that this is a Lufthansa flight. In fact it turned out to be serviced through United. This is at a different terminal. My daughter went to Lufthansa and simply couldn't figure out where right place is to go to for her flight.

As far as the meal, while it is true that it isn't the responsibility of [redacted], they are however required to at least make the request to the airline. If they tell the client that they have requested it and they then neglect to do so, they are responsible for this. [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the rebuttal we received regarding the above referenced booking

number. In his complaint [redacted]

is requesting compensation due to incorrect information given by a Lufthansa

Airlines’ representative.

As

states in our original letter the reason [redacted] missed her departure

flight out of London Heathrow was due to the incorrect information she received

from the Lufthansa Airlines’ representative.

I have

enclosed what we called a “Copied Payment” which is captured prior to [redacted] submitting the reservation for his daughter. As you can see he was advised that the flight

departing from London Heathrow would be by United Airlines. We also advised that the flight would depart

from terminal two (2).

Per our

records a request was submitted to the airline for a kosher meal.

Again

we regret any confusion or frustrations his daughter encountered, for any

compensation [redacted] will need to contact the airline directly for any

compensation.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

[redacted]

Review: On May [redacted], 2014 I was booking travel thru [redacted]; I browsed hotels and did not notice that I selected a stay until I got the confirmation at 9:25 AM. I immediately called the company...I was told that there was no problem it was going to be cancelled and I was not going to get a refund. They sent me an email confirmation at 9:35 AM stating that I was going to get a refund in 7 - 14 business days. Their policy states that " free cancellations are permitted, if requested within 4 hours from the time of purchase". I called them at the end of 14 business days because of course I had not received a refund. The billing department told me that it was a mistake and they were going to call AMEX directly. It is now 3 and a half months later and still no refund. I called them today and they claim that they won't refund the money because I disputed the charges thru AMEX. Horrible customer service, rude I was told by their [redacted] "to have my lawyer call them". I asked to speak to manager and I was told that there was no manager and the supervisor hang up the phone. It is just ridiculous that they are bluntly stealing people money & getting away with it.Desired Settlement: I paid a total of $$1619.92 and I was promised in writting that a refund of $1147.42 I need to be refunded the money as stipulated on their email.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for the hotel she cancelled

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $1,147.42

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

appreciate the time and attention your office has given to this matter and

please understand to complete this process may take up to 30 days from the date

of this letter.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter.

Sincerely,

Review: I have tried several times to resolve an issue with tickets purchased with this company. I have received the run around from them and been placed on hold several hours today. Promised different things by different agents and hung up on before any thing could be decided. I am out the cost of four tickets and they refuse to honor them.Desired Settlement: I wished to change travel dates due to a death in the family of one the people traveling. There was supposed to be a way to change the tickets for new dates but despite repeated attempts to contact the company, I have been unsuccessful.

Business

Response:

[redacted]

To Whom It May Concern:

This is in response to the complaint we received regarding the above referenced booking and complaint number.

In [redacted]’s complaint, he states he needed to change the dates due to a death of a family member of one of the travelers. This is always a terrible event and we make every effort to assist clients in this situation, despite many airlines no longer considering this a valid reason for changing flights. The airline fare rules for the flights [redacted] purchased states that change fees will be waived “…in the event the traveler or one of the traveling companions has died.” However, when [redacted] called us on August **, 2014 he only asked what the fees would be if he could change the dates to July of 2015, but never advised the agent the request was due to something as serious as someone passing away. Client was advised at this time that due to airline rules, all travel must be completed by March **, 2015, so traveling in July of 2015 would not be possible.

[redacted] called us back on August **, 2014 and again asked if he could make changes and was advised the same information, but again, there was no mention of a death in the family.

On September **, 2014, [redacted] called us again to ask what the cost would be to change his dates to travel in March of 2015. We were still not advised of anyone passing away, but were asked the final cost to change the flights, [redacted] was advised a total change due to airline fees and the difference between what he had paid and the cost of the new fare would be $856.92. This call was disconnected in error, but the agent attempted a call back at the alternate number given which was ###-###-####, however, no one answered when the call back was attempted.

On September **, 2014, we were able to reach [redacted] at the call back number and advised the original quote was now sold out and to travel on his dates requested would be $1200.00 total. This was not acceptable, so our agent offered flexible dates where the total cost would be only $600.00 total for all passengers, which [redacted] accepted.

In order to make this change at no cost, we would have to request the airline to waive their rules of fare, which we can do, but the airline requires we provide a death certificate and confirmation of relation to the passenger. We are still more than willing to assist with this and try to get the $600.00 refunded via the airlines if they’re willing to do so once we provide all of the documentation. If [redacted] would like us to do this, please ask him to reach out to me directly and I will do all possible for him.

Again, we are very sorry that one of our clients must endure the death of a family member and hope we can help in some way

Sincerely,

Review: I made a flight reservation with [redacted] on 10/**/2014. It's a nunfundable ticket, however the website stipulates that if I cancel within 24 hours of booking, I am entitled to a refund minus a fee, in this case $50. However when I call the customer service on 11/*/14 at the toll free number, the csr tried to get me to keep it as a credit. I was clear and said twice that I would like a refund. After he saw that I wasn't going to take a credit, he tells me that it will take one to two billing cycles to receive my refund. When I asked what this meant, he says that it will take one to two months to receive a refund. The following is a copy of the email message that I received after that conversation:

Dear [redacted] Thank you for choosing [redacted]

As per our conversation and as agreed, we have cancelled your Booking Number [redacted] with a $50.00 USD cancellation fee,for passengers

Name :[redacted] You will now have a credit, in the amount of $158.10 USD , with UNITED AIRLINES Airlines . This credit will be valid for one year from the original date of issue 10/**/2014 all travel must be completed on, or before, 10/**/2015 and is only valid for travel on UNITED AIRLINESAirlines . All changes are subject to availability and airline fare rules . At the time of rebooking you agree to pay an airline penalty of $200.00 USD per person plus fare difference if any. This credit is NON TRANSFERABLE and NON REFUNDABLE , it may only be used by the person(s) named on the original ticket, regardless of the name on the credit card that purchased the ticket(s).

Please be advised that the credit can only be rebooked through our Customer Service team. You can contact us 24/7 toll free at ###-###-#### or ###-###-#### (if you are calling from outside the U.S.) for further assistance.

Thank you,

[redacted]Desired Settlement: I want the company to honor the refund, and I want it within two business days. Waiting one to two months is ridiculous. I clearly asked for a refund, not a credit and I said it more than once. I was clear.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased flights totaling $4,491.12 on 6/**/2014. On 8/**/2014, the evening before the flight, my husband fell ill and was hospitalized the following morning. I contacted [redacted] on 8/**/2014 and informed them we would be missing the flight due to a medical issue and asked what our options were. The rep told me there was nothing he could do to assist me and I would have to contact the airline company, Lufthansa, myself. I immediately called Lufthansa and informed the rep of the situation. The rep told me that we would have to send in medical documentation and at that time we could rebook the flight and pay the difference in airfare without charging us a change fee, or request a refund. I faxed in the hospital admission paperwork to Lufthansa on 8/**/2014. I called Lufthansa to ensure the paperwork was received and they informed me it was being reviewed. My husband had to spend the night in the hospital and our plans had involved stops in multiple countries on a very strict schedule so it was obvious that we were not going to be able to modify our plans. My husband was discharged on 8/**/2014 but was not fully recovered from his illness. I called Lufthansa on 8/**/2014 and told them we would not be able to rebook at this time and that we would just like a refund. The rep informed me that I would need to contact the travel agent, [redacted], for a refund since the "money would not be released to Lufthansa unless we traveled." I contacted [redacted] on 8/**/2014 and asked for a refund. I was informed that we were not going to receive a refund despite what Lufthansa had told me. At this point I became frustrated with the process since I was being told different things so my husband took over the calls. On 8/**/2014 at 2:43PM MDT, my husband called Lufthansa and spoke with [redacted] informed him that according to the rules of our tickets if we were unable to travel due to medical reasons we were eligible for a refund. On 8/**/2014 at 3:15PM MDT, my husband called [redacted] and spoke with [redacted]. He explained what [redacted] from Lufthansa had said and [redacted] said he would call Lufthansa. On 8/**/2014 at 3:45PM MDT, my husband called Lufthansa and spoke with [redacted] confirmed what [redacted] stated, that we were eligible for a refund and checked the records to see if someone from [redacted] had contacted them regarding our case. There were no notes on the account of [redacted] from [redacted] calling and [redacted] informed him that Lufthansa documents everything. [redacted] recommended my husband call [redacted] and request to speak with a [redacted]. On 8/**/2014 at 3:55PM MDT, my husband called [redacted] and spoke with [redacted]. The phone call was disconnected. On 8/**/2014 at 4:04PM MDT, my husband called [redacted] and spoke with [redacted]. After much persuasion my husband was placed in the [redacted] queue at 4:10PM MDT. At 4:40PM MDT, Derek from the [redacted] queue picked up the transfer. Derek said we would need to call Lufthansa and request a waiver code in order to get a refund. On 8/**/2014 at 5:05PM MDT, my husband called Lufthansa but the office was closed. On 8/**/2014 at 8:**AM MDT, my husband called Lufthansa and spoke with [redacted] informed him that only the travel agency was able to request a waiver code for a refund. On 8/**/2014 at 8:34AM MDT, my husband called [redacted] and spoke with [redacted]. My husband was placed in the [redacted] queue at 8:38AM MDT. At 9:11AM MDT [redacted] from the [redacted] queue picked up the transfer. He requested the medical documentation be sent to his email address at [redacted]. We sent the documentation to [redacted] while he was still on the phone and at 9:27AM MDT [redacted] stated he had received them and it would take 1-7 days to review for the refund and that someone from [redacted] would be contacting us. [redacted] did not contact us. On 8/**/2014 at 3:24PM MDT my husband called [redacted] and spoke with [redacted] stated [redacted] was working on the refund and that we would get a call within 24-48 hours. [redacted] did not contact us. On 9/*/2014 at 4:05PM MDT, I called [redacted] and spoke with [redacted] informed me to call back in a week. On 9/**/2014 I called [redacted]. The rep informed me that a week had not passed and to call back after 9/**/2014. On 9/**/2014 at 1:17PM EDT, I called [redacted]. The rep told me that she requested the request for a refund be submitted to the correct department again so it can be reviewed and to call back in a week. On 9/**/2014 at 10:45AM MDT, my husband called [redacted] and spoke with [redacted] said "it takes time" and that [redacted] is waiting for Lufthansa to approve the refund. [redacted] said she would send another request to the waiver department. [redacted] said she would call back today or tomorrow with an update on the status and time frame. On 9/**/2014 [redacted] called my husband informed him it was still being worked on. On 10/**2014 at 5:31PM MDT, I called [redacted] and spoke with [redacted]. He informed me the refund request was still under follow-up and still being worked on. [redacted] said it would take 48-72 hours and that the request was escalated to the waiver team 25 days ago. He restated that it has been escalated and being worked on. I told him I would be calling back in 3 days. As of today, 10/**/2014, we have still not received a refund and do not have a clear time frame of when to expect the refund. We are repeatedly told it will "take time."Desired Settlement: A full refund in the amount of $4,491.12.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for non-refundable tickets she purchased via our online

website and cancelled due to a medical issue which would not allow her husband

to fly.

We

would like to advise the Revdex.com that [redacted] has been

informed that we have submitted all necessary information to the [redacted]) who handles airline ticket distribution who in turn sent it to the Lufthansa Airline

in order to obtain the refund she requested in the amount of $4,401.12 (see

enclosed). The request was submitted on October **, 2014, and the airline has up to 60 days to comply and the refund will be

processed back to the original form of payment used when the reservation was

submitted.

Also

on October **, 2014, a refund was processed ($90.00) for our service fees that [redacted] was charged when she submitted her reservation. The refund may take up to 14 business days to appear on her credit card statement.

We

regret any confusion or frustrations [redacted] encountered and appreciate

the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We received a full refund as promised as of 10/**/2014. Thank you for responding to this matter.

Sincerely,

Review: This is Friday July **, 2014 no one has addressed this issue. With trip insurance no one has helped. I am fair and will give you until Monday, if no response this must be turned to Revdex.com, and my attorney. I did recommend your company to hotel guests, we operate, 40 concierge desks in the city,when looking for travel arrangements. WHY WOULD I NOW.

Again I will wait until Monday.

I also want to compliment you on your service where if you reach your agents more than a few times you then get a recording that I had been calling a few times and please hold someone will be with me. 25 minutes still no one answered.

Description: Description: Description: [redacted] Tel: [redacted] From: [redacted]

Sent: Thursday, July **, 2014 9:35 PM

To: CheapOair-[redacted] Subject: Booking [redacted]

I have e mailed this to you at 9:00pm under my personal e mail: [redacted] July **, 2014

I thought I would try to call your service again Recording said they recognized I have called a few times and would put me trough after holding 25 minutes I am still on hold and have now given up for tonight with the exception of this 2nd e mail.

July **, 2014

To Whom It May Concern:

I have been trying since this morning to postpone my flight due to sudden illness. I have been advised not to fly due to serious high blood pressure, vertigo and am being sent for tests. I had been in the emergency room on Monday, but was not told to cancel my flight until this morning by my doctor. I can supply a medical note and have proof of all tests being arranged.

This morning I was told by you representative that by cancelling the insurance company would protect the fare I paid but I would incur a $200.00 penalty when I go to re book. Also if there is a difference I taxes and she said she would have to charge me a fee now prior to canceling. I never heard of being charged to cancel a reservation. She never advised me to call the insurance company nor give me a phone number to do so. She was consulting with others and had me on hold 3 times at about 5 minutes each time.

I called back this evening around 8:00pm which I was told I would have to call the insurance company, opened 24/7 and they would advise what I would receive and call your company back. They gave me ###-###-####. Called that number and was told I was misinformed they close at 8:00pm.

I called your company back and went to explain and your agent abruptly hung up on me.

so

I called back again and tried calmly to explain to your next agent and he said I was given the wrong number to call ###-###-#### which I did. No answer at all phone just kept ringing.

At this point I am completely frustrated. I manage and over see 40 concierge desks in top Manhattan hotels so I know a lot about customer service and I must say yours has completely frustrated me.

I have tried to cancel this flight, reach numbers your staff has provided and have not succeeded. I am at a complete loss and will go on record that there was no way I could have achieved this.

I am putting this on record with you. This flight was to be cancelled and re booked at a later date when I am able to fly.

I expect someone to contact me tomorrow, Friday, July**, on my cell ###-###-#### if I do not answer my home phone you have ###-###-#### and advise what the next step will be.

This e mail is my proof that I have tried everything to cancel prior to my flight.

I look forward to hearing from you at your earliest convenience.

Thank you, [redacted]

Description: Description: Description: [redacted]Desired Settlement: I understood to re book in the year and a penalty of $200.00 for new reservation. I do not accept the idea of being charged for cancelling due to illness. I have been in touch with the Insurance Company and they are sending me a claims form. Their customer service was extremely rude, not helpful, and all the wrong information.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] does not feel that he should have to pay to cancel his reservation due

to a medical issue.

We

would like to apologize for any rude or unprofessional behavior he feels was displayed

by our agents as described in his complaint.

We take our customer service seriously and do not tolerate any such

behavior by our staff. His concerns have

been submitted to senior management and appropriate action will be taken.

We

would like to advise the Revdex.com the [redacted] was not charged

any cancellation fee and also based on his complaint he has filed a claim

directly with the insurance company so no further action will be taken on our

part.

We appreciate the time

and attention your office has given this matter

Sincerely,

[redacted]

Review: This company has charged me twice for the same airline ticket purchase in two different amounts of 682.45 and 658.50. Neither of which was the agreed upon and advertised price of 697.45. I received an email from the company saying the following: Dear [redacted],

This is in reference to booking #[redacted].

Your reservation has been confirmed and ticketed. Due to circumstances beyond our control there may have been a temporary authorization issued on your credit card. This may appear as a duplicate charge but will be released back to your account within 7 to 14 business days depending on your banking or credit card institution.

We apologize for any inconvenience that this may have caused. If you have any questions or concerns, please contact our Billing Department by email [redacted] or ###-###-#### or ###-###-####.

Thank you,

Ticketing Department

CheapOair.com

I have called this organization twice to try and sort this out, once being on hold for 20 minutes and the other being on hold for an hour and 3 minutes before getting cut off by the airline company saying the call volume was too high. I have also emailed the company with no reply.

My bank tells me if I tell them which charge is incorrect, they can help me refute the charge and help me get my refund for the extra charge more quickly. SInce both charges are incorrect, one being US airways charge and one being from cheapo air, I am stuck possibly waiting for a large sum of money which I cannot be without.

It's outrageous and unacceptable for a company to be unreachable by phone no matter the wait.Desired Settlement: I would greatly appreciate my money back, as I am reading many unfortunate reviews of the same company who have had extra fees and flight changes forced upon them. I am a nurse who works hard for her money and just want an honest deal with the price I agreed to pay. I would also like access to the extra 650 I was not at a financial point to be without for up to three weeks.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint she

states she is not happy with how long it takes her bank to release her funds.

We

would like to advise the Revdex.com that [redacted] was contacted

by one of our supervisors in our Billing Department regarding her concerns. Not

only was a voice message left but the following email was also sent:

“I wanted to follow up with you here so that you have the

information I was able to obtain from Chase. I spoke with one of their agents

and they advised if you would like those funds released prior to them releasing

naturally you'll want to contact them directly at ###-###-####. If you contact

them there and request that the US Airways charge be released they should be

able to help you. I apologize that I was not able to do this for you at the

time, if for any reason you do receive overdraft fees due to this pending

charge please do contact me at ###-###-####. This is a direct number to our

billing department so you'll just want to ask the answering agent for me, if I

am available I'll be more than happy to assist you or return your call. Our

billing department is available Monday through Friday from 6:00 am to 5:00 pm

PST as well as Saturday and Sunday from 7:00 am to 3:00 pm PST.

We

regret any confusion or frustrations [redacted] encountered.

We appreciate the time and attention your

office has given this matter. I am

requesting that this complaint be closed and not counted against us, based on

the above information.

Sincerely,