Fareportal Inc.

Review: On November ** 2014 I made my original reservation for my trip using a Visa card then linked to my [redacted] bank account charge $1187.

I explained to cheapoair representative that I was looking for a flexible date ticket as I was not sure what date I could return to the US. I was told that my options were flexible and that I could change my return date at any time.

I traveled the [redacted] of December and called the airline in January to change my return date on the ticket that was set for March [redacted].

Then information then changed and I was struggling for 4 weeks to try to change my ticket without success as suddenly there were exorbitant charges that exceeded the actual value of the ticket! In the end the airline charged me in FULL for NEW tickets and deemed my original ticket “worthless”.

I demand full refund for the new charge of the new ticket as I had asked for flexible option or I would not have bought a return ticket.

The charge for the new ticket was $661 dollars plus $20 booking fee.

I was treated unfairly and feel that I the company was using near extortion methods to get me to buy a brand new ticket. They used illegal and unethical business practices concealing the information and adding to the terms/giving me other terms while booking the ticket.

Please contact me if you have any further questions.Desired Settlement: I would like an apology from Cheapoair [redacted] as well as a full refund of the new tickets I was charged for.

Business

Response:

April

**, 2015

RevDex.com

RE: [redacted]/Case [redacted]

Booking Number [redacted] and [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted]

is requesting she be refunded what she was charged in order to change her

return flight.

On

November **, 2014, [redacted] or someone on her behalf went on our website

and submitted a round trip reservation from [redacted] to [redacted],

[redacted]. The reservation was booked

without the assistance of one of our Customer Service agents; it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

Prior

to submitting her reservation she stated that she had read and understood our

Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to airline penalties and

any fare difference.

Also

listed Changes to Flights Already

Purchased “Any and all changes made to the itinerary are restricted as well

as subject to airline fare rules, whichever is more restrictive; most of our

tickets/hotels/cars/packages/cruises do not allow any date or name changes

after the booking is completed”

Instead of changing her original

ticket and paying the airline change fees and fare difference [redacted]

elected to purchase a one way ticket from [redacted] to [redacted].

As a gesture of goodwill she was

advised that in order to offset the cost a refund was offered and accepted in

the amount of $185.00 with the understand that no other compensation would be

offered.

Please

see the attached screenshot of our Refund Page below, showing that the balance

due was processed. Below is the date of

the request and the Processor Approval Code showing the dollar amount to be

removed from our bank, [redacted].

We regret any confusion encountered by [redacted] but no

further compensation will be offered based on the above information.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am demanding a full refund and examination of your business practices by the Revdex.com. As I have not signed any physical documents I believe the digital "terms and conditions" contracts have been tampered with which is a crime by law. I further claim that your representatives are guilty of negligence when making my booking as I clearly stated to your representative before confirming booking about my concern for a flexible ticket as I knew I would later have to change the date. I was told that changing would NOT be a problem although fare changes might apply which I found agreeable. I further claim that the companies representative is guilty of concealing information that would have affected my original booking had I know the exorbitant fees of changing the reservation. This information was concealed and the company failed to inform me of this conditions by both their telephone representative and in the digital contract. I will further arbitrate my case until I get a full fund of my claim and a written apology from the company's Chief Operating Officer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **,

2015

RevDex.com[redacted]

RE: [redacted]/Rebuttal Case [redacted] Booking

Number [redacted] and [redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced booking

number.

As

stated in our original response dated April [redacted] on November **,

2014, [redacted] or someone on her behalf went on our website and submitted

a round trip reservation from [redacted] to [redacted]. The reservation was

booked without the assistance of one of our Customer Service agents; it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

Prior

to submitting her reservation she stated that she had read and understood our

Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to airline penalties and

any fare difference.

Also

listed Changes to Flights Already Purchased “Any and all changes

made to the itinerary are restricted as well as subject to airline fare rules,

whichever is more restrictive; most of our tickets/hotels/cars/packages/cruises

do not allow any date or name changes after the booking is completed”

Instead of changing her original

ticket and paying the airline change fees and fare difference [redacted]

elected to purchase a one way ticket from [redacted] to [redacted].

In the email that was sent to [redacted] from [redacted] on February **, 2015, she was advised “that she

understood

that no other compensation would be offered on your booking. That she had submitted

your receipt for the refund request of $185.00. I will be closing you case as

matter resolved”.

The refund was processed on February

**, 2015.

We regret any confusion encountered by [redacted] but no

further compensation will be offered based on the above information.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I stay firm in my complaint against you that you have used unethical business practices at the time of me booking my plane ticket on November ** 2014. This was a special trip I had saved for and it was a trip for my myself and my daughter then [redacted] years old to meet her grandmother for the first time.I called this booking service at several occasions raising my concerns about the booking policies and I was assudre several times I would be able to book my ticket without penalties. I further explained that I would not like to book a return ticket as my return date would be unknown as there would be construction and restoration of my home and my date of return needed to be flexible and I was in the conversation still assured that if I made my booking thru the service I would be able to change it. I was not informed of exorbitant fees that would exceed the actual ticket vaue!I would simply say I was coerced to make the booking with the knowledge that the company later on would be able to collect exorbitant fees or let alone force me to purchase another ticket, which I was forced to do.The response from [redacted] was most uncomfortable as the company clearly understood their legal mistake in offering of my ticket but tried to send me forms and email correspondance further coercing me to dissolve the dispute in a destitute and illegal manner.I am not going to dissolve this issue unless I have my full fund of my return tickets releases and resolved along with apology from [redacted].Thankfully,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I found [redacted] while searching for flights from Atlanta to Denver Colorado. Their service was one among other reputable travel sites, such as; [redacted], et al. When I called them to book my flight they led me to believe that I was receiving services from Frontier Airlines, like seating and bag checking, that I found later were not included in what I paid for. Therefore, I had to pay more money through the airlines in order to book my seats, and also will have to pay extra in order to check my bags. Each time I called CheapOAir to get information about my previously booked and paid for flight they either told me I would have to pay more money or promised me that things were taken care of. They have not only charged me over $100 more than what the tickets would have been worth through the airlines, but lied to me by telling me that I was receiving services that they were not able to provide.Desired Settlement: I have paid $591.00 for a flight that was worth $495.00 on the Frontier Airlines ticket receipt I received, plus $20.00 more in order to actually book my seats, and will have to pay $100.00 in order to check bags on both departing and returning flights., ultimately ending in a total bill of $710.00. This website and their customer service representatives have stolen funds and promised things that they are unable to give. I would like CheapOAir to recognize that their services were misleading, and that they did not honor their customer. Therefore, I would like for them to compensate me by acknowledging their fault in way of a refund.

Business

Response:

Dear [redacted]:

This is in response to the complaint received regarding the above referenced booking number that was booked under [redacted] but filed with your office under our parent company, Fareportal Inc. In her complaint [redacted] felt that she was given misleading information since she was under the impression that she was not required to pay for preassigned seats and would not be required to pay for any carry-on luggage.

Several airlines do not allow for seats to be preassigned unless paid for, that is why we advise our passengers to contact the airline directly to confirm such information. When [redacted] contacted Frontier Airlines to confirm her reservation she was informed that in order to preassign seats she would be required to pay a fee of $20.00.

Due to any misunderstanding, [redacted] was advised that as a gesture of goodwill a refund was process by our accounting department in the amount of $20.00 to cover what she paid the airline to assign her seats.

She was also informed that if she is charged for any carry-on luggage to please provide receipts and we would also cover that cost, provided her luggage is not over weight or oversized and will fit easily in the overhead bin or under the seat in front of her.

We regret any confusion or frustration [redacted] encountered and appreciate the opportunity to look into the situation for her.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I booked a trip on their website cheapoair for me and my two sons. Two days later after confirmation of booking, I realized that the middle name of one of my son was not showing on the ticket. Normally for an US domestic travel, this shouldn't be a problem. However, this trip is an international one including United airlines and Air China. Specifically, the Air China representative told me that full name on the ticket must match the full name on the passport, otherwise my son is not allowed to get on board. After hours calling cheapoair customer service, finally one lady tried to help me but asked me to pay $200 fee for "name changing". I have paid whatever they asked for, then received a new receipt from cheapoair with corrected full name of my son. But, when I check with airlines again to confirm the "name correction", both of them still showed the same tickets as before without the middle name of my son. Very struggling.

Review: This complaint is regarding denied boarding of two passengers at Vienna Airport (VIE) by Air Berlin due to names of pax were not on the flight manifest on the return flight to San Diego, Ca. USA.

On Oct. **, 2013 [redacted] sent via email Air Ticket & Airline Confirmation booking # [redacted] for round trip travel from San Diego Ca. to Europe and back to San Diego Ca. along with the paid round trip fare we also purchased travel insurance through [redacted]. On the return flight to San Diego, Ca. July *, 2014 at Vienna (VIE) airport Air Berlin denied boarding for the two passengers due to their names were not on the manifest. We have to pay Air Berlin plane fare tickets again for the passengers. As soon as we arrived, I called [redacted] several times to complain and request reimbursement of the fare paid to Air Berlin. A [redacted] for [redacted] requested to send him documentations, which I provided. A month later no response from the company. My lawyer sent a demand letter to [redacted] for reimbursement and on Aug 2014 [redacted] of [redacted] replied. I had provided [redacted] proof of invoice we paid Air Berlin. [redacted] kept emailing me that [redacted] is waiting for American Airlines to reply. I told [redacted] is the TRAVEL AGENCY responsible to reimburse me and they can deal with American Airlines. It is now almost 7 months since we return to San Diego and I am still waiting for the reimbursement. Also the travel insurance which [redacted] sold us denied our claim for reimbursement because it is the travel agencies fault.Desired Settlement: I am demanding immediate reimbursement of the following costs:

(1) EU 3,436.96 plane fare for two ( $4,676.79 dollars)

(2) EU 29.50 service fee Air Berlin

(3) EU 134.98 taxes

( 4) $ 133.90 travel insurance paid to [redacted]

(5) interest on the loan to pay Air Berlin and other inconveniences and mental stress as a result of this bad experience.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. [redacted] states that

he would like to be refunded for the ticket he purchased at the airport from

Air Berlin.

The

reason that Air Berlin was not able to locate the ticket he purchased from

[redacted] is due to the fact that his tickets were exchange by American

Airlines due to their schedule change.

It was also at that point that

the airline took control of the reservation and any changes/refunds must be sent

directly to American Airlines.

We

would like to advise the Revdex.com that this information has been

advised to [redacted] We have

explained that there was no error on our part and as a

gesture of goodwill and on his behalf the information he provided

has been submitted to American Airlines refund department for consideration. The decision to refund all or part of the money

[redacted] is seeking will be solely up to the individual airline based on the

information provided.

We

regret any confusion or frustrations [redacted] has encountered and apologize

on how long it is taking the airline to complete their process.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] is a travel agency, it has the ultimate responsibility to make sure our flight was properly booked and passengers are manifested. [redacted] also has the responsibility to refund us the fare we paid to Air Berlin and not blame other airlines. Now they are passing the blame and based on the latest response from [redacted] it seems that they are doing me a favor. On our way back from Vienna airport the agent has mentioned that they have several problems with [redacted] booked flights. We also bought travel insurance from [redacted], our claim was rejected. The reason was because passengers were not manifested, and goes back to [redacted] fault. Beware: Out of states clients cannot take company like [redacted] to court if this company does not have a physical place of business where the client resides. One recourse is to take this company to superior court where you need a lawyer to represent you, this is the advice from our lawyer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] Dear [redacted]: This

is in response to the rebuttal we received regarding the above referenced

booking number. [redacted] is

requesting proof that we are in communication with Air Berlin regarding his

refund.We have been advised by Air Berlin’s

revenue accounting department that they will be contacting [redacted] directly

regarding his request. As

explained there was no error on our part and as a

gesture of goodwill, on his behalf the information he provided

has been submitted to Air Berlin’s refund department for refund. Based

on the information provided by Air Berlin we consider this matter closed and no

further action will be taken on our end. We appreciate

the time and attention your office has given to this matter. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have not received my refund money from any of the airlines [redacted] is blaming, nor I have not received any written proof [redacted] has sent to either American Airlines or Air Berlin to refund my money. I spoke with other travel agents and their response was [redacted] is responsible. As I said before [redacted] need to refund my money and they can in turn wait for AA or AB to refund them. It has been 7 months now and I am still waiting to see my refund. Please keep this file open until such time that someone send me the full refund. We bought travel insurance thru [redacted] and they even blamed the travel agency, the travel insurance did not refund our fee.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I am extremely unhappy with the services provided by [redacted] which is a part of the Fareportal Inc. The advertisements that they make on their website are completely inaccurate and misdleading. I have had three such experiences with this company and every time my trip turned into chaos because of them.
I recently purchased inertnational flights for my parents. The total trip during was 23 hours with more than 15 hours in the air. because of my mothers arthritis, I paid additional fees to make sure that she gets isle seats with leg room. Cheapoair sent me confirmation emails with confirmed seat numbers with confirmation numbers from the airline. However, she was seated in a window seat in the second last row in her first flight and in similar seats in the next two connecting flights.
I called the airlines and I was told that Cheapoair doesn't have the authority or access to make such seat reservations at all! So, basically they charge customers for a service that is not possible for them to provide.
When I called Cheapoair, the representative was an astonishingly rude lady, based in some other country. When I asked to speak to a supervisor, I was put on hold for 1:20 minutes (phone log available) and was transferred to another representative stating that their supervisor is not available at the time and that they didn't even know who it was or where he/she was located!
I'm not a legal expert, but it seems to me that such false advertisement and representation (of services) to mislead people into purchasing services that do not exist should not be legal.

Review: On 2-**-2014, my husband and I purchased four tickets via Cheap O Air. When we received our confirmation, Cheap O Air had booked us for the wrong dates. That problem was somewhat resolved by simply changing our flights to the preferred dates. Only minutes after resolving this issue, I received a phone call from Cheap O Air letting me know that my card had been charged twice for the changed flight. I was reassured that this would be taken care of ASAP, and that this would not happen again. Today is 3-*-2014, and my card has been charged twice for all four flights as well as some erroneous charges of which I do not know. What was a $600 trip has now become a $2000 fraudulent charge. When quizzed about the charges, Cheap O Air assures me that those charges have not been made. They claim to not see the charges in their system when I can clearly see and provide a bank statement that says otherwise. Not only have these fraudulent charges been made to my account, but they have left me stranded in Orlando, FL. The flight that they switched me to at the last minute is overbooked. Cheap O Air is the epitome of poor customer service. Their apathetic attitudes and inability to help me is unacceptable.Desired Settlement: I will not accept anything less than the refund for the fraudulent charges made to my account.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking numbers. In her complaint [redacted] states that she is requesting a refund for the fraudulent charges to

her account.

On February **, 2013, [redacted] or someone

on her behalf went onto our website and submitted two (2) reservation requests. One was for travel on February **, 2014, from

Raleigh/Durham, North Carolina to Tampa, Florida and on March *, 2014, from

Orlando, Florida back to Raleigh/Durham.

Later that day [redacted] called our customer

service department requesting that both her reservations needed to be changed. She was advised that under booking number [redacted] (the first reservation) that

her reservation would be cancelled and she would be refunded the $370.00 she

was charged. New reservations were

booked, confirmed, and tickets were issued at the rate quoted.

The

same process was also confirmed under booking number [redacted] except the refund processed was for $282.00.

Our

records also indicate that a third refund was processed for $36.00 for the

service fees she was charged on booking number [redacted].

The

refunds were processed back to the original credit used when she submitted his

original request. This process may take

between 10 – 14 businesses days before it may reflect back to her account.

We

regret any confusion or frustrations [redacted] encountered and if she has any

further questions she may contact our Billing Department at ###-###-#### and

one of our agents will be able to assist her.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Review: I purchased flight insurance through cheap o air. It states that if you get insurance you can get 100% refund on your ticket with the insurance. I purchased the insurance because I knew my business in St. Thomas might be a little longer and I might need to change my flight. As I thought I was asked by my employment to stay in St. Thomas for another three weeks. So I called to switch my flight and they said there would be a 150$ fee per person. I am traveling with a co worker so that would be 150$ a piece to change our flights. I told them I had purchased the insurance and they said that the insurance is only good if you have a medical issue such as death or a disaster that leads you to not making your flight such as a hurricane or tornado. I was shocked! I told them I would call back so I could take a moment to think about the issue. So I called back and they told me now I needed to contact the insurance company? I bought the flight and insurance through [redacted] but I needed to call the insurance company. So I politely said okay and called the insurance company. They told me I would need to fill out a form that is about 4 pages long and send it back to them. After that it would take a few weeks to get a response. This is absurd! My flight is on the [redacted] of January today is the [redacted] of december. And I still need to book another flight for February [redacted]. I do not have that kind of money to pay 150$ to change flights. I bought through [redacted] because I am on a budget and wanted a cheap flight. Pretty much after the charge I would only have a 100$ credit towards another flight so I would have to pay another 250$ to get another flight on the [redacted]. This is why I bought insurance. I have used other sights as Expedia and have bought insurance and have not had this problem.Desired Settlement: I would like a refund of my ticket at full value. I paid the extra money to have insurance and I did so expecting to be able to change my flight with no hassle. I don't mind losing out on the insurance money or even repurchasing it for the rebooked flight. They advertise 100% hassle free money back with insurance. So they should abide by that and not trick people by putting in fine print that it's not that easy.

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that she be allowed to change her reservation since she

purchased travel insurance.

On

December **, 2014, [redacted] or someone on her behalf went on our website

and submitted a one way reservation from St Thomas, US Virgin Island to

Albuquerque, New Mexico. The reservation

was booked without the assistance of one of our Customer Service agents, in

these cases it is the responsibility of the person making the reservation to

make sure they read all necessary and important information.

The

details regarding coverage by the insurance company is shown to the customer so

they can have all the information before deciding to purchase the insurance

policy. As with any insurance they have limitations on what is covered.

We

regret any confusion encountered by [redacted] but in the travel industry

what she is requesting is classified as a voluntary change which is not covered

under the insurance she purchased.

We

appreciate the time and attention your office has given this matter.

Sincerely,

[redacted]

Review: I purchased 5 tickets with [redacted] with a live agent to travel to go Vietnam for my father's funeral. The agent did not advise that a valid Vietnamese Visa is required before boarding the plane. Otherwise, I would not have purchased such tickets. As a result, my brother was denied boarding the plane at the airport. We traveled the same itinerary 3 weeks prior to that but with different airline and we did not have a valid Visa either and we managed to fly without any difficulty. We repeatedly told the check-in agents at the airport that we could obtain Visa at the airport in Vietnam as we have done it several times in the past. Our explanation was quickly ignored even though I personally spoke to the [redacted] in charge at the line and was told that we all must have valid Visa. We were told to such online the info and show them proof that you did not need a visa. The agents also got online and searched for the same info and represented to us with a website showing the requirements. I did not see that such website contained a valid information, especially, it did not come from an official website. Nothing we could tell them that would change their mind. We left the country without my brother who eventually bought ticket with Air Canada at a later time and traveled 5 hours later without any problem.

Up until today, I have been in contact with both [redacted] and United Airlines and I have been getting the run around. [redacted] said that they could not refund since the ticket was purchased 2 days prior to departure and asked me to contact the airline for a waiver code. United Airlines said that since the ticket was purchased through an agent, they will not honor any refund and it was the responsibility of the agent not the airline.

I called and talked to [redacted].a.Si after I checked in and was waiting for my flight at the airport. I also sent him an email explaining the situation. I was told by [redacted] that they would refund if the United Airlines issues a waiver code. Here is the original email message content "we authorize you that you may speak to the airline regarding your ticket cancellation due to visa expiration and request the full refund."

I then immediately called United Airlines and spoke to a [redacted], and was told that I had to talk to the booking agent which is [redacted] to get my refund.

I ended up boarded the plane since I did not have any more time to talk or call anyone after that Obviously, while I was oversea, the long distance phone would be very expensive and also I was attending a funeral and not going on my vacation.

On October [redacted], 2014, about 10 days after my return, I called United Airlines again and spoke to another [redacted], her name was [redacted] declined to give me her last name but said that her ID code is [redacted] told me that I had to call [redacted] and ask them to call [redacted] and ask for Reservation [redacted] and then ask for a waiver code and they would issue one.

[redacted] responded to my email and said that there was no answered from that number and asked me for another number. I told [redacted] that I did not know another number and asked him to call United Airlines main number and ask for assistance. I would assume that being in the industry, [redacted] should know that number and it would be available to [redacted] as United Airlines is supposed to be the airline and [redacted] is their booking agent. How on earth would I find such information???

I continued to ask [redacted] for response and update but did not hear from him for about 2 weeks. Today, he replied after I told him that I would report this to Revdex.com. [redacted] explained that he called the number on file and the other person said it was a wrong number. It turned out, [redacted] was calling my sister's number. I immediately asked [redacted] to call my cells as I have 2 cell numbers and a home number. That was the last time I ever heard from [redacted] for more than a month. I don't think that it would go nowhere and [redacted] does not appear to be admitting the mistake and honor the refund.

In the meantime, on October [redacted], 2014, I went to the website of United Airlines and submitted a complaint with the airline. They open the case for me. The case number is [redacted]). I was told immediately by the Customer Care [redacted] that United Airlines had nothing to do with the refund and [redacted] would be the one to refund the fair to me. [redacted] replied saying that the case would consider closed. I immediately replied and requested that the case to remain open until a resolution is granted. [redacted] then requested more information regarding the ticket and I gave her the particulars so she could review the info. I received a phone call about a week later explaining to me that United Airlines had nothing to do with the refund. [redacted] told me that United Airlines record indicated that the passenger was a "No Show" at the airport. I repeatedly told her that 5 of us were at the airport and my brother was denied boarding because of an expired/invalid Visa. [redacted] did not believe that and suggested that my brother was probably late and that was my excuses for that. I was so furious that [redacted] was indirectly accusing me that I was a liar! I told her that I definitely did not lie and was only telling her the truth. [redacted] later on insisted that I forwarded the email correspondences with [redacted] which I eventual did.

On October **, 2014 this is the reply from [redacted]:

"

Dear [redacted],

I apologize for all this unpleasant experience with your brother ticket.

I tried my best to help you in this matter, but our Refunds department

has denied to refund this the amount of this ticket to you.

a) You did not purchase it thru United, your travel agent missed to

advise you about proper documentation.

b) The only documentation that our airport show is "passenger NO SHOW"

c) passenger did not cancel his reservation before departure, so this

ticket has NO VALUE.

My offer is I will issue a $500 electronic travel certificate to help

you in some. If you don't accept then request this thru our Refunds

department and send this information to: [redacted]

Now, if you accept this offer please send me the answer as soon as

possible, now remember we need to issue this ETC under your brother 's

name because he was the passenger, we can email the PIN # to you and

anyone can use it.

Thank you.

Regards, [redacted] "

This is absolutely unacceptable. After almost 2 months of back and forth of emails and telephone calls, a company that size would come up with such as resolution for a customer is beyond my belief.

I have no where to turn to and I sure will hope that Revdex.coms could help me to come up with a satisfactory resolution that myself and my family is not financially damaged. Almost $1300 is not a large amount of money but it is not a small either.

Thank you,

[redacted]Desired Settlement: I basically would like [redacted] to refund the ticket as we were not either aware nor told that we must have valid Visa before departure. Otherwise, who on earth would buy the ticket knowingly that you would not be able to board the plane.

Business

Response:

[redacted]

Dear [redacted],

This is in

response to the complaint we received regarding the above referenced booking

number. In his complaint to the

Revdex.com, [redacted] states that his

brother [redacted] was denied boarding because he did not have a proper

VISA to travel to Vietnam and would like the ticket refunded in full.

We will like to inform to the Revdex.com that

customers are responsible to make sure they have all the required documentation

to enter or [redacted]sit in any country within their journey, furthermore, we advise

the customer on the email we send with the itinerary, that is their solely responsibility

to have these documents and provide 3 links for different countries passport holders

facilitating our customers to find any information they need pertaining to

Visas and passports (Please see attached screenshot).

The tickets purchased were non

refundable as per United’s terms and conditions. Due to this matter, a waiver

was needed from United Airlines authorizing the ticket to be refunded, since

[redacted] as a travel agency is tide by the carrier’s rules and regulations.

The refund was requested and we had to wait for the airline to get back to us

with a response for the customer.

We are pleased

to confirm to the Revdex.com that a refund of CAD 1101.38 and a refund of CAD 150.00

have been processed to the MasterCard ending in [redacted] which was used to pay

for the ticket at time of booking. The total refund amount of CAD 1251.38

constitutes a full refund of the ticket.

With the

issuance of the refund, [redacted] considers the case resolved.

We thank you for your time and

consideration in this matter and sincerely apologize to the customer for any

inconvenience caused by this situation

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] really confused with the matter. Let me clarify something first so everyone is aware of what had happened.

Originally, on this booking ([redacted]) there were 3 passengers:

- Myself: [redacted] (E-Ticket Number [redacted])

- My brother, [redacted] (E-Ticket Number [redacted])

- My sister, [redacted] (E-Ticket Number [redacted]

My sister's ticket ([redacted]) was cancelled on the same day (September **, 2014 as she had to renew her Canadian Password. We did not think that she could do it in one day so we decided to cancel her ticket. [redacted] was the agent who I booked these tickets and was the same person I requested for a cancellation. Cancellation was granted but we never received any refund even as of today. I believe that you referring to the wrong E-ticket. Please see screenshot.

Please go back and read the original complaint so you understand why I am asking for another refund. My sister was simply a telephone call and email exchanges and I never filed any complaint toward that since I know that I would expect refund from her ticket as we cancelled it on time on the same day that we bought it.

The next day, September **, 2014, I called [redacted] and bought a separate ticket for my sister and the booking number is [redacted] and her E-Ticket is [redacted]. We paid for this ticket in an amount of $1414.38. My sister flew with her new ticket. I have attached screenshot of her ticket.

My brother, [redacted], his E-Ticket number [redacted] and that is what I am asking for refund well as since he was denied boarding the flight. Is this refund for my brother [redacted]'s ticket only?

Does this mean that my sister's refund has not been processed as yet? Would I expect that in the next few days?

If this isn't clear in anyway, please contact me again. I have attached screenshot of the two bookings. Please review.

Thank you in advance for the help. Please get back to me and let me know where I am at.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the rebuttal we received regarding the above referenced booking

number. In his rebuttal [redacted] is

requesting updated information regarding the refund for his sister’s

ticket.

Please

see the attached screenshot of our

Refund Page below, showing the amount requested for the refund, the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, Chase Manhattan

The

credit may take up to 14 business days to appear on his credit card

statement. If this refund does not

appear in the time advised he may want to check with his bank as to the delay.

We regret

any confusion or frustration [redacted] encountered and appreciate the time and

attention your office has given to this matter.

Sincerely,

Review: The company failed to follow through on expectations set for my refund. It was told it would be processed in 7-10 bd on 09/**/14; apparently that info was provided in error. However the verbal agreement, on a recorded line was given, and its way beyond that time frame. Furthermore I'm not waiting additional days to receive my refund!Desired Settlement: I need to be accommodated for the inexperienced reps error, causing further delay of my funds!

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states that he has not received his refund.

Please

see the screenshot attached of our Refund Page below, showing the amount

requested for the refund, the date of the request and the Processor Approval Code

showing the dollar amount to be removed from our bank, Chase Manhattan:.

The

credit may take up to 14 business days to appear on his credit card

statement. If this refund does not

appear in the time advised he may want to check with his bank as to the delay.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: Re: references numbers : [redacted] , [redacted] and [redacted] On March.**.2013, I purchased four airline tickets from CheapOair. Unfortunately, had I known what a deplorable Company CheapOair is, I would of never contacted them. In all my years of travel and booking travel, I have never encountered such inadequate service and one problem after another. CheapOair has extremely bad deplorable behavior in all aspects! Since the booking of the travels, it has been one problem after another and clearly CheapOair represents itself incorrectly. In regards to booking number #[redacted] it was changed "six times" and not recognized upon check in. In addition, booking number # [redacted] was changed "five times" and also not recognized upon check in. Furthermore, these tickets included an adult flying with two small children (one with health issues) and one day prior to departure , had the adult leaving 2 hours prior to the small children. It ruined the entire vacation! On July[redacted], I spend almost 40 minutes on hold without getting a resolve. Finally, late that evening I was able to connect with [redacted], which turned out to be a wasted phone call. Upon arriving at the Seattle airport, the reservations were not in the system. This turned into a 24 hour nightmare for my family trying to return home. In addition, booking number # [redacted] has also already been changed 3 times, simply unacceptable!!! This future travel to take place on August.**.2013Desired Settlement: That other consumers are made aware of their deplorable business practices and my refund of $2380.40

Business

Response:

Dear [redacted]:

This is in response to the complaint received regarding the above case numbers. In her complaint she states that she is not happy that the airline keeps changing her flights.

Upon receiving her confirmation she was request to read our Terms and Conditions.

Listed under Airline Schedule Changes/Flight Cancellations [redacted] was advised:

“Airline Policy on Schedule Changes: Airlines all have differing rules and policies regarding schedule changes, which are beyond our control.

Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner”.

We regret any confusion or frustration [redacted] encounter.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like a refund in this matter as it involved my brother traveling with two young children and their names were not in the system upon check in and this type of business practice is unacceptable.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

This is in response to the rebuttal received regarding the above case numbers. In her complaint [redacted] states that she is not happy that the airline keeps changing her flights.

As stated in my original letter date July **, 2013, upon receiving her confirmation she was advised to read our Terms and Conditions.

Listed under Airline Schedule Changes/Flight Cancellations [redacted] was advised:

“Airline Policy on Schedule Changes: Airlines all have differing rules and policies regarding schedule changes, which are beyond our control.

Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.

CheapOair does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

In her rebuttal [redacted] is now requesting a refund for the tickets she purchased since she stated that their names were not in the airlines system. We have been in contact with United Airlines and have been advised that the passengers did fly on their reservation from Seattle, Washington to Tampa, Florida on July *, 2013.

Based on our Terms and Conditions and that the passengers did travel on their outbound flights no refund will be offered.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Review: [redacted] Yesterday my near sister had devastating news to tell me. Her sister had unexpectantly passed away at the young age of 30 years old. I have known this family for over fourteen years and felt the least I could do was fly from California to Colorado for the service. I could not afford much and last minute flights were expensive, but then I found [redacted]. I thought they were the answer to my prayers light to the darkness, but I was heavily mistaken. I began the booking process of a ticket and when I selected to book my flight a message flashed on the screen that that seat had just been taken and "click here" to go back to view other flights. As I proceeded to click on the link the next page took me to a confirmation of my ticket for the WRONG DAY, WRONG FLIGHT, AND $150 MORE than my previous ticket. In a panic I called the airlines and told them I was wrongfully charged. They cancelled my flight and told me the money would be back in my account by morning. After I hung up the phone I received an email stating that the funds would be released in 7-14 business days. I called them back and was told yes it would be that long, but in 90% of cases it would be two to three business days. I was lied to and I could not rely on a 90% chance. I asked to speak to a [redacted] and was told they were busy and to call back in a few hours..which would have been 12AM. I asked again and they told me they were busy. I asked at least 15 times before I was finally transferred and told they could not do anything for me. I proceeded to call me bank and they told me there were things they could do and they lied to me again. My $416 is still not in my account. My flight is not booked. And I will not be able to repay my respects to someone I love and cherish thanks to this airline company. I cannot explain how devastated I a m of this awful scamming company and how they have ruined everything.Desired Settlement: My outcome would be that this company gets shut down. I have now researched and seen so many awful talks of people never receiving their money. This is heartbreaking scam.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for tickets she purchased via our online website.

When

tickets are issued and voided within a 24 hour period there is only a pending

authorization on her credit card of $416.20.

The authorized amount will go back to the accounts available

credit. This will not appear as a refund

and generally takes 24 to 72 hours. She

will need to check her credit card statement or with her credit card

company. They will be able to advise if

the authorization went past the ‘pending’ stage.

A

refund was processed on July [redacted] in the amount of $28.00 for the

service fee she was charged when she submitted his reservation. The refund was processed back to her Visa

ending in [redacted].

If

[redacted] has any further questions she may contact our Billing Department at ###-###-####

and one of our agents will be able to assist her.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Review: On several calls I tried to contact your agency to cancel or reroute my trip with no success. I asked the agent to speak to a [redacted] and she said she would have a [redacted] contact me with in an hour. No [redacted] called and I waited all day and it is 2:30 am the next day still no contact. Also when I booked the tickets my final charge was supposed to be $499 plus $19 dollars for trip issuance. It appears that my account was charged more than that amount. This is fraud. I contacted American Airline and had them cancel the ticket and I also contacted my bank and filed a complaint. I will be contacting the Attorney General office and file a fraud complain where as your site advertise trip insurance but it is not for what we as consumers consider trip insurance as to protect if a trip need to changed or refund if cancelled. It appears that your company has no consideration for me a retired military member and my sister who is in the Navy hospital at this time to work with trying to get my flight rerouted or assist in an way. So I will ensure that every military member I know and come in contact with will know the non-customer service I received during this time is known and I will refer them to another agency. Thanks for not responding. [redacted].They put me on hold for numerous hours and never returned to the phone. Next time they drop my call while transferring me to another department. They put me on hold for hours at a time. They told me they would have the [redacted] contact me with in an hour and they never contacted me even though I gave them my cell phone number to contact me. They said they could change may ticket but had to charge me approximately $600 and my wife approximately $700 to reroute tickets we originally purchase for $499. Upon checking my back account they charged more than originally shown on the website. On the original site the ticket price was $249.50 per ticket including tax and fees. Plus $19 dollars for travel protection which I understood was for the flight for both me and my wife. But after looking at what they had charged today it appears the $19 was x2. The refuse to give me a refund even after I explained that both my wife and myself are retired USAF members on vacation but have to cut short our vacation because my Retired USAF military sister has been readmitted back into the naval hospital in [redacted] for medical testament and my wife and I needed to reroute our flight from [redacted] to [redacted] to help take care of her for a week, they still would not assist me in rerouting the tickets unless we paid an additional fee of $600 to $700 for the rerouting plus the the amount I've already paid. This is totally unacceptable. I requesting a full refund action be taken against Cheapoair for deceptive practices and fraud. CheapoAir Booking Number: [redacted]American Airline Confirmation Number: [redacted]Traveler Name: [redacted] and [redacted]Ticket Number: [redacted] E-Ticket and [redacted] E-TicketRequested ticket reroute from [redacted] to Nassau Bahamas round trip change to travel from [redacted] to [redacted] round trip.Desired Settlement: This is totally unacceptable. I'm requesting a full refund of $582.80 and action be taken against Cheapoair for deceptive practices and fraud.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint he is

requesting a refund for a non – refundable ticket he purchased via our online

website.

On

June **, 2014, [redacted] or someone on his behalf went on our website and

submitted a round trip reservation from Atlanta, Georgia to Nassau,

Bahamas. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

Prior

to submitting her reservation [redacted] stated that he had read and understood

our Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

I have enclosed what we call a “Copied Payment” which was captured

just before the reservation was submitted (see attachment). As you can see the total

amount advised was for $$297.45 per person for a total of $558.90.

The

details regarding coverage by the insurance company is shown to the customer so

they can have all the information before deciding to purchase the insurance

policy. As with any insurance they have limitations on what is covered.

Listed

under what reasons can I cancel or interrupt my trip.

“You can cancel or interrupt your trip for covered reasons only. Examples of

covered reasons for trip cancellation/interruption include illness, injury or

death of you, a family member or traveling companion; supplier cancellations

due to a strike; traffic accident en route to departure; a documented theft of

passports or visas; a [redacted]; and your home made uninhabitable by fire,

flood, hurricane or natural disaster”.

On July *, 2014, [redacted] called our customer service department

requesting that he be allowed to change his reservation. He was advised that in order to change his

reservation he would be subject to the airline change penalty and any fare

difference. In the travel industry this

is called a voluntary change, which is not covered under the in the Travel

Protection Insurance he purchased.

As per [redacted] request a refund in the amount of $63.80 was

processed back to his MasterCard ending in [redacted] for the Travel Protection

Insurance and Travel and Travel Assist he purchased prior to submitting his

reservation.

Please

understand that these policies are set by the individual airlines and we at

CheapOair are not authorized to waive or override any airlines’ rules and

restrictions.

We

regret any confusion encountered by [redacted] but no refund will be offered.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Complaint has not been resolved. I just returned from visiting my sister in VA. $59.90 has been refunded to my account by Cheapoair but the remaining balance has not. Sorry about the late response. They still need the balance of the refund they paid to American Airline. I'm requesting a full refund of $582.80 minus the $59.90 they refunded and action be taken against Cheapoair for deceptive practices and fraud.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his complaint he is

requesting a refund for a non – refundable ticket he purchased via our online

website.

As

stated in our original letter dated July *, 2014, on June **, 2014, [redacted] or

someone on his behalf went on our website and submitted a round trip

reservation from Atlanta, Georgia to Nassau, Bahamas. The reservation was booked without the

assistance of one of our Customer Service agents, in these cases it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

Prior

to submitting her reservation [redacted] stated that he had read and understood

our Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

The

details regarding coverage by the insurance company are shown to the customer so they can have all

the information before deciding to purchase the insurance policy. As with any

insurance there are limitations on what is covered.

Listed

under what reasons can I cancel or interrupt my trip.

“You can cancel or interrupt your trip for covered reasons only. Examples of

covered reasons for trip cancellation/interruption include illness, injury or

death of you, a family member or traveling companion; supplier cancellations

due to a strike; traffic accident en route to departure; a documented theft of

passports or visas; a Terrorist Act; and your home made uninhabitable by fire,

flood, hurricane or natural disaster”.

On July *, 2014, [redacted] called our customer service department

requesting that he be allowed to change his reservation. He was advised that in order to change his

reservation he would be subject to the airline change penalty and any fare

difference. In the travel industry this

is called a voluntary change, which is not covered under the in the Travel

Protection Insurance he purchased. Please understand

that these policies are set by the individual airlines and we at CheapOair are

not authorized to waive or override any airlines’ rules and restrictions.

We

regret any confusion encountered by [redacted] but no further refund will be

offered. We appreciate the time and attention your office has given this

matter.

Sincerely,

Review: This company has a website that is deceiving and gets people to buy airline tickets with wrong dates.On 6/**/14 I bough an airline ticket from Houston to Buffalo NY .After I realized that the dates were wrong I called immediately called them and cancelled the ticket.A gentleman said that there was no problem that there was going to be a refund in three business days.After many calls long long long waits on the phone for a customer specialist to answer .They all say in the next three business days.Nothing has happened,

Today I called again ,I waited for 45 min nobody answered my complain.

This is the most disrespectful and rude company I have ever seen.

Please refund my money the Booking Number is [redacted]Desired Settlement: Please refund my money the Booking Number was [redacted]

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund since the dates she submitted were incorrect.

We

would like to inform the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $423.09. The refund will either be processed back to

the original credit card used or in the form of a check. If by check it will be sent to:

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I had received the same answer before I will not be satisfied until the money is back in the account.I have been waiting for 45 days now.ThanksYour Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We booked the trip with CheapOair in the middle of March, and my trip got cancelled with the reason that the hotel was full. After that they contacted us back and informed us that they could get the hotel rooms for us, and if we wanted to keep the reservation. I authorized them to keep the reservation, but they charged my credit card for the second time for the hotel. After that my trip was cancelled again, and the reason was they could not verify my credit card. I did not understand why? They had charged us two times already, how they could not verify my credit card? I called them and had it fixed and once again allowed them to keep the trip. They decided to charge me again for the third time. I had tried to contact them for two weeks for my refund. They told me I would get refund within 7 days, but two weeks passed I still got just some back. My bill had arrived from my credit card company for around $3500 which should be only $1800. I did not believe to work with the company that cannot honor their promise so I filed dispute for everything. The credit card company which is American Express had decided to resolve the case in the merchant's favor so I decided to let it go and would take the trip because I had no choice. Yesterday(06/**/14), I had called the hotel in Canada to confirm my reservation around the end of June. The hotel told me that my reservation had been cancelled! This means they still have my money, but my trip does not even exist !! I have been dealing with this for almost 3 months, and are very frustrated. I don't this we reserve this as a consumer at all. We really need help for this. Please help us.Desired Settlement: Nothing has been done as desire.

Consumer

Response:

At this time, I have been contacted directly by Fareportal Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I could not wait any longer for the resolution because my vacation days are coming up. I am very nervous to wait any longer. I have contacted airline and they said that they cannot cancel the flight, but I can choose to just deal with them directly. Once again I decided to keep the flight but will book the hotel from another company. I do not want to cancel the flight anymore, it is too late to change anything now. I am still not happy with the CheapOair company, and will not use their service again ever.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I booked three tickets from Newark airport to China. I paid $2,971.85 for the tickets. When I noticed the outbound date was wrong, I called the company to fix it immediately, but the agent at [redacted] told me to call [redacted] directly for help. I called [redacted] and was told that [redacted] gave me the wrong information. They said I needed to seek help with [redacted] directly as they couldn't help me. I have since called [redacted] 5 times and have spoken to 5 agents including 2 [redacted]. I spent over 15 hours in total in the past 3 days trying to get them to help me change the travel date. I was often put on hold multiple times to wait for a response, sometimes as long as an hour. In spite of all the time I spent, everyone I spoke to told me they cannot help me change the date because they no longer have the "consolidated tickets". When I asked why I can still see those tickets available for sale on their website, they told me that those are for new purchases only and not for existing reservations. They should have been able to change the erroneous date for me when I first called them. Now I spent almost $3,000 but I can't use the tickets and I don't get any help from them. My mom is 91 years old and she is very sick. I have saved up all this money to go visit her, but now I don't know what I should do. I feel very frustrated and upset. How can this travel agent be so irresponsible with their customers who spent so much money and not get the service they deserve? I am not sure if I should rebook new tickets and will all that money I paid them go to waste? Why did the outbound date changed even though I was 100% sure I put in the right dates. I saw other customers complained about changed dates without their intention as well. It is suspicious how their system just switched you to a completely different date then you selected. Now they are telling me even if they can find tickets for the date I intended, I will have to pay extra $750 ($250 per person) penalty plus the difference in the almost surely much higher fares. I feel completely ripped off by this company. Please help me resolve this issue with them. I went to both of their corporate addresses today in desperate search for help -[redacted], only to be told that there is no [redacted] at the first location and I was not allowed to go to the second location because I don't have an appointment. I need help desperately!!! Please help!!!Desired Settlement: Change the date of my outbound tickets from April **to June **without penalty or [redacted] fare increase as soon as possible.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used CheapOair to purchase a flight on USAIR from LaGuardia airport N.Y. to Ft. Lauderdale,Fl. on March **,2014. I made another reservation to return from Miami,Fl. to Jackson Hole ,Wy on the [redacted] of April 2014. I made both resevations on Feb **,2014. Four days later I pulled up the reservations to prnt up our itinerary only to find that the first flight was booked 30 days early on Feb. ** not March **. I called Cheapo and got their India call center and was told to call USAIR. USAIR said that I would have to pay an additional $200 per ticket to rebook. The original tickets were $139 to USAIR and$57.90 to Cheapo. USAIR told me to go back to Cheapoair. I called them ,got another person in India who spoke terrible english and said they were having computer problems and to call back later. I called my credit card co. Chase/United and put a stop on both reservations since I could no longer use them. I have tried to contact CheapOair who is a DBA company in Las Vegas,Nv. They have an unlisted phone number. Looking on line it appears this company does this type thing all the time. They are dealing world wide and need an invertgation. I have asked USAIR to contact me thru their legal dept. or higher up in their company. I am not a novice to the industry,haveing worked 31 years as a pilot in the industry. I am amazed at the shady operations takeing place in the industry. Maybe it is time to re-regulate. I will be in N.Y. on the [redacted] of March an would like a face to face meeting with one of your people. Thanks,[redacted]Desired Settlement: Full investigation of CheapOair and its links to the airline industry. If laws are violated it needs to be forwarded to the Justice Dept. We need to clean up these practices.

Business

Response:

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced Booking Number. In his complaint [redacted] states that we changed his reservation to a different date, but we researched his reservation and this booking was made online, by visiting our website at [redacted] and we've been able to confirm that [redacted] selected February [redacted]. Please see below the history of his flight search:

I know mistakes happen and when they do I hope they are handled with care and seen through to a resolution. In this matter [redacted] only diverted blame. I was out over $300 on our vacation.
When using [redacted] online service I have not had any issues but now I am a mother and have special requirements that needed further assistance. I called [redacted] for assistance (as I would be traveling alone, a long long way, with my infant son for the first time). I received, seemingly, great service at the time. When I asked the women why the deals she was offering me were not on the website (less layover time) she said something about how she was making the reservations on the go. Once I arrived in Chicago everything went wrong.
Turns out we were sold tickets that did not allow us enough time to catch our connecting flight. Our [redacted] flight was early flying in to Chicago, there were no lengthy lines at customs and [redacted]was on time flying out to Miami. I did everything required of me, yet was left behind in Chicago and made to stay over night in Miami without a stroller or any of my luggage. After explaining the situation to [redacted] and requesting reimbursement for expenses I was told to take it up with [redacted] The situation was never properly handled and I have not been reimbursed till this day.

Review: In Feb 2014 I scheduled ticket itinerary from [redacted] to [redacted]. I printed the document and paid in full. Flight was scheduled for ** Dec 2014. On ** Dec 2014 I approached the airport representative to validate the itinerary. To my surprise the airline submitted did not operate from that airport. I immediately contacted that airline carrier whom redirected me back to the travel agency, I proceeded to call the travel agency whom only offered reimbursement. I asked if I could be booked on a different airline and was told by a [redacted] that they would need to apply the refund first to my Credit card. Initially the funds for the travel was $2495.22. Then after the [redacted] resubmitted the request they used a different Travel agency [redacted]. when I called them for an e-mail confirmation, the computer automated response indicated I have already called that agency earlier today. That would indicate they are affiliated. I asked for a refund for the second flight as the cost submitted was and was $3,709.50 which is nearly $1200 difference informed a refund is already pending. The refund in question is with a different organization. I am not willing to pay 50% more for the same service from then to now. I feel they should reimburse me the interest rate for holding the reservation for 10 months without a single successful contact to inform me. Calls were not answered as I felt solicitation since I had already paid for the tickets, E-mail was incorrect. What about a registered letter by the post office? Does Snail mail no longer exist. That company had ample time to contact me. Very unprofessional! I feel that since the tickets were paid outright, new tickets should have been issues for no additional funds. This is very similar to "Hook and Bait" scenario.Desired Settlement: Reimburse Credit card for both sums as I feel 2495.22 from [redacted] and 3709.50 from [redacted]. Have either/both organizations contact their clients by any means available when circumstances occur in changes. A "Registered Letter" by post office could have prevent the agony I have been put through and the discomfort my entire family. A change in their policy that they should absorb the cost of the difference, when:"paid in full and up front" or reimburse with interest rate when not preventable. They could be scamming others for thousands of dollars and profiting from time of submission until time flight when beyond 30 days.

Business

Response:

December **, 2014

RevDex.com[redacted]

RE: [redacted]/Case [redacted] Booking

Number [redacted] and [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states he has not received his refund.

We

would like to advise the Revdex.com that we have submitted all

necessary information (booking number [redacted]) to the [redacted]

([redacted]) who handles airline ticket distribution who in turn sent it

to [redacted] in order to obtain the refund he requested in the amount of

$2,474.22. The request was submitted on

December *, 2014, and the airline has up to 60 days to comply and the refund

will be processed back to the original form of payment used when the

reservation was submitted.

Please

see the attached screenshot of our Refund Page booking (booking number [redacted]), showing the amount requested for the refund, the date of the request

and the Processor Approval Code showing the dollar amount to be removed from

our bank, [redacted]:

The

credit may take up to 14 business days to appear on his credit card

statement. If this refund does not

appear in the time advised he may want to check with his bank as to the delay.

We

regret any confusion or frustration [redacted] encountered and appreciate the

time and attention your office has given to this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

CheapoAir travel services, whose parent company is Fareportal, Inc., added hours of headaches before and during our travel. Their agents were inept, deceitful, and arrogant. They did not procure a ticket for one of our 6 travelers, and shuffled the dates of birth of all passengers when they attempted to resolve the missing ticket problem. The hold time to reach agents, even late at night, exceeded 23 minutes, only to be dropped multiple times. Even though agents requested a return phone number, some calls were returned, some were not, causing another very long holding pattern. Agents reported/blamed multiple technical problems for the extended length of the calls and an inability to change information, such as the contact phone number listed on the itinerary and the name of the person receiving the e-mails - BASIC and important information. At the end of approximately 4 hours of resolution calls, the agent, Roderick, said I should be happy he took care of my problems! (Versus having no problems to take care of, as has been my experience with ALL other airlines, REALLY???)
Two agents told me that they couldn't give us seat assignments for [redacted], because that airline does not allow pre-assigned seating. A third agent insisted that we pay $14 per person for her to pre-assign seats on the [redacted] flight because we may not have seats once we get to the airport. She said the other CheapoAir agents who told us [redacted] does not pre-assign seats probably weren't authorized to assign seats like she was! One call (with a very short hold time) to [redacted] proved all of them wrong - [redacted] pre-arranged seats for us at no charge.
Also, we were NOT able to check in online OR at the kiosks for either airline, due to CheapoAir's arrangements. This problem caused additional time waiting in lines to talk with ticket agents and then more time waiting for them to decipher the problems and fix them. We will NEVER use CheapoAir's services and will proactively warn everyone we know to avoid them! They certainly do NOT deserve an A+ rating from the Revdex.com! Due to their deceitful practices, I seriously doubt their reported positive online reviews - based on "1200" positive reviews, but out of how many negative reviews???

Review: I bought a Asiana airline ticket to go to Seoul, Republic of Korea through [redacted] website on Sep *.

First of all, when I purchased, [redacted] advertised "free cancellation" on website.

But after I paid with my credit card they sent me reservation confirmation email saying different things regarding cancellation.

Today,Sep * at the airport when I checked in Asiana airline check in desk, airline agent found out one spell of my name misspelled. She told me to call travel agency and change my name cause travel agency have authorization to change my name.

I called [redacted] service line and requested to change spell of my name.. He said he can't not because airline is not allowed. I asked airline agent and she said travel agency has authorization to change a name. I put airline agent and travel agent on the phone and they talked almost 20 mimutes. And [redacted] agent saying that it took 12 hours to change my name so cancel my flight and he will refund

my money.I had to cancel my flight and come back home from airport with one misspell name issue right before departure. And I just received email Saying that they will refund $408.05 with $0.00 cancellation fee. But I paid $635.50 originally. Where is difference of $227.45? I called them twice to complaint regarding this different amount of refund, they put me on waiting music for 40 minutes and disconnected. They got my phone number just in case for disconnection but anyone never even called me back.

I thinks [redacted] business ethic is unbelievably low with advertisement, customer service and refund policy.

How could this kind of things happen? Are they lying to customer and make money out of cancellation fee?

where is my different amount of purchase price with 0 cancellation fee?

Please help me to resolve this unfair business activity.Desired Settlement: Fully refund

Business

Response:

September **, 2015

[redacted]

Dear [redacted]:

This

is in response to the complaint we received for the above referenced booking

number. In her complaint [redacted] is

requesting a refund for the airlines cancellation fee.

Prior

to submitting her reservation she stated that she had read and understood our

Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If

you wish to exchange the tickets for new dates or routing any and all changes

made to the itinerary are restricted and subject to airline

penalties and any fare difference.”

“Any

and all changes made to the itinerary are restricted and are subject to airline

fare rules, whichever is more restrictive; most of our tickets do not allow any

date or name changes after the booking is completed. “

In his complaint she states that she

we advise “free cancelation”. We would

like to advise the Revdex.com that [redacted] was not charged a

cancellation fee.

When she called our customer care

department advising that he was denied him boarding by the airline the agent

informed him that his ticket was refundable but he would have to pay a $200.00

airline cancellation fee and our original service fee of $27.00 was

non-refundable.

We regret any confusion encountered by [redacted] but no refund will

be offered since we are not authorized to waive or ignore any airline’s policy.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,