Fareportal Inc.

Review: The [redacted] refuses to give me the refund of my canceled flight.

On May [redacted], I booked a ticket from the [redacted] and then canceled it at once, but the money is not back yet. The customer service in [redacted] told me that the refund had been compeleted, but my bank account shows that I have been charged. The customer service told me I should contact the billing department. I tried to emailed the billing department and showed them my billing statements, which clearly showed that I was charged by the flight without the refund back. However, one month later, the billing department of [redacted] told me that they could not deal with it and asked me to contact another department. I emailed another department they directed me, but get no response from so far! It has been four months from the cancelling of my flight. They just refuse to see my billing statement which shows that I have been charged around $1500 without any refund! I just want my money back, but the [redacted] never give me the refund or any useful response!

My booking number is [redacted].Desired Settlement: Please let [redacted] get my money back!

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] states that we do not want to refund the money she paid for a roundtrip ticket purchased on May **, 2014.

On May [redacted] 2014 we had processed a refund for $1,556.90USD to the customer. Since a refund can take up to 1-2 billing cycles to be reflected on the customer’s account, we were not alerted that the refund did not go through until she contacted us again on June **, 2014. We were then made aware that due to technical issues the process was not complete.

We apologize for any inconvenience [redacted] has encountered; our refund department is investigating what the problem was with the refund and we are working on the process of refunding the customer immediately.

We hope this clarifies the situation and answers all of the questions the client and the Revdex.com may have and we appreciate the time and attention your office has given to this matter.

Sincerely,

Review: I made reservations through [redacted] on June [redacted] on line for flight and Hotel the hotel name is The [redacted]The rate per night for hotel stay for 6 nights were supposed to be 227.33 that was the agreement which the total is supposed to be 1,388.96 plus taxes of 218.23 which brings the grand total to 1,607.19, on the last day of my hotel stay the print out for my total stay was not what was given to me on line they are charging me a different rates per night three nights I was charged a different rate then two nights another rate and one night another rate, I called the Hotel on my return and got no satisfactory answer, I also called [redacted] and got no satisfactory answer no one wants to take responsibility and explain to me why this happened and why all the misleading information, seems like fraud to me!!!Desired Settlement: I only want the correct total taken from my account, and refund the balance that's owed to me which will be 123.88.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund in the amount of $123.88 she was charged by the

hotel.

Enclosed

is a copy of her booking number. The

reason [redacted] was charged the additional amount was based on the fact that when

she when she submitted her reservation it was for a “Senior Special Rate” which

she did not qualify for.

To

help offset what she was charged a refund in the amount of $50.00 was offered

and accepted by [redacted].

The

refund will be processed in the form of a check and will be sent to:

We appreciate the time

and attention your office has given to this matter and please understand to

complete this process may take up to 30 days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I was misled by the hotel and also by [redacted] and $50.00 is not enough of a refund I would like the rest refunded to my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the rebuttal we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund in the amount of $123.88 she was charged by the hotel when she submitted her reservation for the wrong room category (Senior Special Rate).

Based on her complaint and rebuttal [redacted] is requesting that we refund her money that we never charged. The $123.88 was charged directly by the hotel when the hotel realized [redacted] booked a room rate reserved for Senior Citizens and was not, in fact, a senior citizen. It was the hotel’s decision to charge [redacted] the difference between the discounted Senior Citizen rate and the standard room rate. Therefore, she will need to contact the hotel directly for any compensation/refund.

Please understand this reservation was made by [redacted] directly with our website and not with one of our agents. When [redacted] chose this specific rate (confirmation clearly states it’s a “Senior Special Rate”, please see attached document) we had no reason to assume otherwise. Upon check out the hotel looked at her identification and realized she was not eligible for the rate she booked.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am not sure if this company is the overall responsible for [redacted]. I am ANGRY!!!! I have never dealt with a service oriented company that does not care about their customers. I was told that [redacted] will provide a credit because I was not able to use my flight reservation due to a death in my family. My booking number is [redacted]. And, now I am told that I have to pay a penalty fee of $100.00 per person, I can't change the flight provider, and I have only until ** July to use my credit. I explained that I am in the Army, and I am also a wounded warrior who have been healing for the past year. I asked if there is a way to extend my credit for one more year, but I was denied.

This is a terrible company!!!! No compassion or understanding towards military service members. I will never do business with this company again. I will also follow up with my service members and tell them how dishonest this company is to the service members and also to the public.Desired Settlement: The reason why I had to cancel my first flight reservation was because my cousin ended up passing away earlier than expected. I could not change my flight with [redacted]. They denied me and gave me credit.

I want my money back and an apology.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting that she be allowed to extend her credit.

On

July **, 2013, [redacted] or someone on her behalf went on our website and

submitted a round trip reservation from Washington, DC to Orlando,

Florida. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

Prior

to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

On

August **, 2013, [redacted] called to cancel her reservation. Before the booking was cancelled the

following email was sent to [redacted] for her approval.

You will now have a credit, in the amount of $847.20 USD, with Jet

Blue Airlines. This credit will be valid for one year from the original

date of issue 07/**/2013 all travel must be completed on, or before, 07/**/2014

and is only valid for travel on Jet Blue Airlines. Further to this, depending

on the rules of the fare, you may not be able to change the routing from the

original itinerary. At the time of rebooking you agree to pay an airline

penalty of $100.00 USD per person plus fare difference if any. This

credit is NON TRANSFERABLE and NON REFUNDABLE, it may only be

used by the person(s) named on the original ticket, regardless of the name on

the credit card that purchased the ticket(s). Please be advised that the

rebooking can be done only through our Customer Service team.

Please

understand that these policies are set by the individual airlines and we at

CheapOair are not authorized to waive or override any airlines’ rules and

restrictions.

We

regret any confusion encountered by [redacted]’s but we are not authorized to

extend the credit past the date advised.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, base on the above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint was not resolved.

Problem #1: The company did not have to send me my reservation cancellation notice, again. I understand my cancellation notice. I made a complaint to the Revdex.com in order to see if the company had some empathy as to my situation in order for me to extend my credit for additional year because I am a Service member who was wounded in combat. I could not travel last year due to my medical appointments and surgery. I tried to resolve this with the customer service department, but they were rude. I was transferred and cut off - waited over 10 min. just to be told that they could not help me.

Problem #2: The company did not read my complaint or care about a customer's issues. Obviously it is just about the money for this company. To send me the cancellation notice again was an insult.

I will not be doing any more business with this company. Not a Veteran friendly company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her rebuttal she

feels we should have more empathy regarding her situation.

As

stated it is not that we do not have any empathy but what [redacted] is

requesting is out of our control. As explained, the airline set their own

policies and we as a travel agency are not authorized to waive or override any

airlines’ rules and restrictions.

We

regret any confusion encountered by [redacted]. We appreciate the time and

attention your office has given this matter.

I am requesting that this complaint be closed and not counted against

us, but what she is requesting is that we override the airline’s policy, which

would jeopardize our relationship with JetBlue Airlines.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I called the Jetblue airlines and looked at their cancellation policy which is different than what [redacted] stated. This company is not trust worthy. Not only are you double charging your customers on the cancellation fee, but charging the customers higher flight fee/miscellaneous fee when the customer has to change their flight due to an emergency.

I had to change my flight due to a family death, I was told that I could not get my money back which is not correct by the Jetblue cancellation policy. Jet blue has a death cancellation policy that I was not informed. I was told that your company could not do anything for me, but to give me a credit that was useless to use because YOUR company charges double of everything when using my flight credit.

Yes, I am angry! I was taken advantage of by your company, and I am sure that I am not the only customer who lost money. I want to make sure Revdex.com is aware of these issues and how [redacted] company has taken advantage of this customers. I don't want this to happen to other consumers.

I will not be doing business with this company again as well as Jet Blue airlines.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I booked a flight from SFO to DCA through their website for Virgin America flight #1, however, when I check-in with Virgin America this morning, there was no ticket for me. I missed my flight, of course. The money was already withdrawal from my account, but no flight ticket was booked. I called their custom service and spent ~6 hours on the phone and did not get any help from them. They won't refund my flight, nor will they correct their mistake and rebook me on another flight. All the Virgin American flight agents have said that they screw up their booking all the times, and they won't help their customers. in the end, I had to buy new tickets at a much higher rate. I really hope you guys look into the scams that these people are doing, and help other customers avoid hardships that I had to experience today.Desired Settlement: Want refund of $607

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting a refund in the amount of $607.00 due to a ticketing issue.

In

his complaint [redacted] stated that when he checked in for his flight he was

advised by Virgin America that there was no ticket for him.

[redacted] contacted our customer service department and spoke to one of our

supervisors. He advised that he now

would only need a return ticket from Washington DC to San Francisco for June **, 2014. The reservation was confirmed

and his ticket was issued at no cost. He

was also advised that the outbound portion could not be refunded but as a

gesture of good will a refund would be processed in the amount of $70.00.

Please

see attached screenshot of our Refund Page

The

credit may take up to 14 business days to appear on his credit card

statement. If this refund does not

appear in the time advised he may want to check with his bank as to the delay.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I booked a TWO way ticket from SFO to Washington DC and back. After much fighting with CheapOair, they finally gave me a return flight. Just for the return ticket took me 6 hours on and off the phone with CheapOair (kept getting hanged up). However, no compensation for my initial miss flight from SFO to Washington DC, and not to mention missing time. My reason for only asking for a return flight from CheapOair, is because that is the only form of compensation that they are willing to give with me paying more. Any TWO way flight will result in me paying more. In summary, my TWO way ticket turned into an ONE way ticket, this is still NOT an acceptable compensation for my missing the initial flight and lost of time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his rebuttal [redacted] is

requesting additional compensation.

On

June *, 2014, when [redacted] called out customer service department our agent

offered to book him a round trip reservation.

He advised that he now only wanted a return ticket from Washington DC to

San Francisco for June **, 2014. The

reservation was confirmed and his ticket was issued at no cost. Our customer service agent also advised [redacted] that the outbound portion of his original ticket could not be refunded but as

a gesture of good will a refund would be processed in the amount of $70.00.

We

regret any confusion or frustrations [redacted] encountered but he elected to

accept our offer so no further compensation will be given.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

CheapOair did offer to rebook my flight from SFO to Washington DC, but only with another additional charge of $300-400, and it is not even a direct flight (needing to change flight in charlott NC.) Yes, they did compensate me for $70, but does NOT cover nearly the cost of the roundtirp which is $606.90. Finally, CheapOair missing booking my flight, and causing me to miss my flight and time lost. A measly $70 does NOT even cover for half the round-trip, not to mention lost of valuable time. Moreover, why is the ticket not refundable, when CheapOair miss booking my flight. The whole miss booking is CheapOair's fault, and they should compensate for their error!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Customer service attempted to charge me $80 on top of my ticket price for modification of my Virgin Atlantic ticket within 24 hours. Virgin Atlantic told me that it will waive any fees and issue a full refund, but I have to get it through cheapoair. After telling the customer service agent this, he said he'd "waive" this charge. I decided then to cancel instead, and he claimed that he could only refund part of the charge because of Virgin Atlantic's policy. I checked Virgin Atlantic's policy, and this is definitely not the case. If cancelled within 24 hours, they will refund the full amount. So I called in again, and they sent me a confirmation of cancellation email with no amount stated. I've been trying to get a confirmation email, and among their list of excuses: claiming that their billing team only operates in the hours of 10am-9pm, when clearly the first email they sent me about refunding any amount was at 11pm. When I said I'm getting ready to file a complaint, they told me there was no way that they can send me an email detailing the total amount they will refund me, when they've sent me an email previously with the partial amount. I think this business has behaved very inappropriately in pointing fingers at another business while in reality, any "fees" they were attempting to apply was done of their own accord. And furthermore, its outright refusal to issue a confirmation of a total refund amount in writing is uncharacteristic of a trustworthy business.Desired Settlement: I will be keeping an eye out to make sure that the refund amount is what I have been verbally assured. Additionally, cheapoair should not claim that another company is applying charge to the customer when in fact cheapoair is. And furthermore, cheapoair should not refuse to place in writing what they have verbally agreed to.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for the $25.00 she was charged when she called to cancel

her reservation.

On

June **, 2014, [redacted] or someone on her behalf went on our website and

submitted a round trip reservation from Boston, Massachusetts to Los Angeles,

California. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

She

was also advised “All airline tickets are 100%

non-refundable. Listed in our Terms and Condition “A cancellation fee of $50 per person per ticket must be paid to us at

the time of cancelling the booking; we retain this fee”. In this case our customer service agent

elected to only charge [redacted] $25.00.

Once her reservation was cancelled

the following email was sent advising:

Dear [redacted]

Thank you for choosing [redacted]

As per our conversation and as

agreed, we have cancelled your Booking Number [redacted] with a $25.00 USD

cancellation fee, for passengers

We are now submitting a request to the airlines to refund your tickets. Upon

airline approval and after deducting the airline penalty, you will receive a

refund of $558.00 USD to the original form of payment used. Please be

advised the original service fee is non-refundable.

While we make every attempt that the amount is credited back to you at the

earliest, in some exceptional cases this may take up to two billing cycles to

reflect on your credit card statement.

Please contact our Customer Service team 24/7, toll free number ###-###-#### or

###-###-#### (if you are calling from outside the U.S.) for further assistance.

Thank you,

Review: I purchased two tickets from BWI to San Juan on ** October from [redacted].com. I saw the words "[redacted]" on site. This led me to believe that the tickets were refundable. I normally do not buy insurance because most airlines with refundable tickets, give you at least two weeks to prior to cancel. I had two attempts to cancel but due to wait times, just hung up. Again I am thinking as long as I give at least a few weeks notice I will be fine. When I had more time I called a third time and got through. This is where the debacle started.

I was first instructed that I could not cancel and must call American Airlines (the flight carrier) to proceed. I did so and was informed by AA that I needed to go through [redacted]. I called back again and was told that my 24 hours grace period had ended and to call AA back. I did and they said they could not issue the refund as they did not book the flight. I called [redacted] again and was told that my four hour window has passed and I was not entitled to a refund or credit and anything further would have to be done with AA, in which I could request a rebooking voucher. I was so confused as to why within thirty minutes hour the response changes. I called AA again and was told that they do not get in between the third party seller and the customer and that if she cancelled my flight I would be charged the rebooking fee, because the tickets were non-refundable. She said to reach back out to [redacted] At this point my lunch break was ending and I had no choice but to cancel the flight. I cancelled that day, and reached back out to [redacted] a few days later.

At this time I was explained further about the "free cancellation" policy and the fees assessed with them. I was also told that they could go into the system at AA and request a credit of the rebooking fee for me. I requested that the representative request the credit. At that time I was told that since I cancelled the flight through AA, as I was instructed to do by [redacted], that they could not help me at all and that I would have to book with them again to use the credit. This is ridiculous!!! I spend three different days on the phone to cancel a flight that took me less than ten minutes to book.Desired Settlement: I am seeking a full refund of my money and [redacted] can keep the voucher, as I believe that I was not instructed of the matter properly and was turned around multiple times. Had the free cancellations policy been easily legible on the main screen I would have never booked without insurance or probably not at that time. In addition, had I not been spun around by multiple employees telling different stories, I would not be writing this complaint.

Business

Response:

October **, 2015

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting a refund for a non-refundable ticket she purchased via our online

website.

On

October [redacted] or someone on his behalf went on our

website and submitted a round trip reservation from Baltimore, Maryland to San

Juan, Puerto Rico. The reservation was

booked without the assistance of one of our Customer Care Agents and it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

After

putting in her travel request and selecting her flight our system did advise

free cancellation (see attachment). Once

she clicked on the icon she was advised “If

you book your flights and your plans fall through, you will be able to cancel

your ticket free of charge if you call us within 4 hours of booking or for or for a fee within 24 hours” (see

attachment). This information was also

listed under Policies and Review.

Prior

to submitting the reservation she stated that she had read and understood our

Terms and Conditions. Listed in our

Terms and Conditions “All airline tickets are 100%

non-refundable and non-transferable. If

you wish to exchange the tickets for new dates or routing any and all changes

made to the itinerary are restricted and subject to airline

penalties and any fare difference.

Please understand we at [redacted] do not set airline rules or

restrictions and we are not authorized to waive or ignore any airline policies.

We regret any confusion encountered by [redacted] but based on

the rules set by the airline her ticket is non-refundable and subject to all

airline rules and restrictions and we appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was not provided the correct information from the representative initially. The ticket was purchased online using a mobile device with the idea that free cancellation was applicable. Never was a icon clicked to show what "free cancellations" meant nor do I see any attachments ,as specified in the response, showing that was the case. Nor do I see an image, as specified, of the actual policy stating all tickets are non-refundable. All these terms are hidden items that the consumer is not privy too. And for someone who has never used your site a little more time in showing the facts should be there. I have used other sites that clearly show the cancellation period on the screen. This prior experience lead me to believe these were refundable tickets. There has not been any consistently with this whole experience and yet I am still being denied all finds that I surrender to [redacted] immediately after seeing the flight and believing that free cancellation meant such.

I feel wronged and that something should be done, even as only a courtesy. I understand that a full refund may not be applicable, however, I feel receiving a credit for the change fee is suffice especially since all the transactions are required to go through [redacted] not American Airlines. Thank you [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This will be my last rebuttal to [redacted], as I feel that the practices and responses are unscrupulous and unjust. The Customer Service Manager (Karen R[redacted]), clearly does not believe in customer service and neither does the company. She initially sent me not one but TWO responses that explicitly said ALL flights non-refundable. Explaining that it was in the Terms and Conditions, however, when I submitted screenshots shots of their Terms and Conditions stating otherwise, she immediately took another route by stating I was correct and it says it in the Policies before you book. She then re-highlighted the fact that the tickets were purchased without the assistance of a representative - something that was established initially and not up for discussion - and that it is the liability of the user to read all items before selecting "book". She then includes screenshots (not of my purchase, but another flight) to shed light on her claim. However, in the screenshot it clearly states that MOST flights are non-refundable not ALL - another testament to the inaccuracies and inconsistent acts of [redacted]. She continues to state that I purchased a non-refundable tickets, however, never shows how the user would know that the ticket was non-refundable. Moreover, there isn't any literature, wording or icon to represent a non-refundable ticket from a refundable one. So how is the user, who as Ms. R[redacted] states liable for the reading and agreeing to the terms prior to booking, to be privy to said information? The fact that she had to repeatedly alter her statement, to create liability on my part due to [redacted]'s flawed and unscrupulous practices and site is preposterous and absurd. This encounter truly proves why there are multiple complaints readily available on [redacted] due to their practices and hidden loop holes that are not written in any fine print, but rather mandated by personnel on an individual case basis to benefit their unjust ways. I refuse to ever do business with such an unprofessional and unscrupulous company, and recommend that the Revdex.com to discontinue any positive representation of such an unjust corporation as it brings down the name and faith American's have within the Revdex.com. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

November **, 2015

Revdex.com[redacted]

RE:

Audrey Campbell/Rebuttal Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting a refund for a non-refundable ticket she purchased via our online

website.

We

have explained that we at [redacted] advised prior to submitting her reservation

“Please confirm that the names of the

travelers are accurate. Please also

confirm that the dates and times of flight departures are accurate. Tickets are non-refundable and name changes

on tickets are not permitted. Ticket

cost for most airlines is

non-refundable (see Fare Rules) and our service fees are

non-refundable. All our service fees

and taxes are included in the total ticket cost. However, tickets may be refunded if requested

within (4) hours from the time of purchase at no cost and within twenty-four

(24) hours from the time of purchase for a fee.

Date and routing changes will be subject to airline penalties and our

service fees. Fares are not guaranteed

until ticketed.”

This

information is also advised in our Terms and Conditions.

We

have also explained that [redacted] does not set airline rules or restriction

and is not authorized to waive or ignore any individual airline’s policy.

Again we regret any confusion encountered by [redacted] and are

requesting that the complaint be closed based on the rules set by the airline

that her tickets are non-refundable and subject to all airline rules and

restrictions since this information was provided prior to submitting her

reservation.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Review: On Saturday * March and Sunday * March 2014, I made 3 bookings with Cheapoair.com. One of the international flights clashed with the internal flights. On Sunday * March 2014, I rang Cheapoair.com and asked the agent whether it would be cheaper for me to amend the internal flight or to make a new booking. She replied by saying it would be cheaper to make a new booking without providing a breakdown of what the charges would be. Therefore, I proceeded to make a new booking for the internal flight which resulted 2 internal flights for the same day but I could only use one of them.

When I rang the airline the following day, the cost of the amendment would have been $50 where as I spent almost $240 on a new flight. The Agent also spelt my name incorrectly on the new booking which no one at Cheapoair wanted to take responsibility and this was resolved about 1 week later.

However, the issue with the amendment fees still remains and this has been dragging on for almost 1 month.Desired Settlement: I would like a payment of the difference of what I paid for the new flight from the $50 amendment fees.

Business

Response:

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund in the amount of 142.60 British Pounds since [redacted] was holding two reservations for the same day.

We

would like to advise the Revdex.com that [redacted] has been

advised that a refund request has been submitted to our Accounts Payable

Department for the amount listed above.

The refund will be processed in the form of a check and will be sent to

the following address listed below since [redacted] submitted her reservation

via [redacted] website.

We

regret any confusion or frustrations [redacted] encountered and to please understand

that this process may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will only accept the full refund of £142.60 on the proviso that my flight, AR 1413 on Wednesday ** December 2014 is NOT cancelled. This booking is made under reference [redacted]. Please also ensure that the cheque is made made in British Pounds (Sterling) to my UK address which is listed below.

Review: My account with [redacted] is currently overdrawn because on 2/**/14 I was charged twice for one airline ticket by Cheapoair. After 8 hours of constantly trying to reach someone at Cheapoair regarding the second charge by phone and e-mail, I was finally able to reach an employee in billing on the following day 2/**/14. The employee would not help me. I asked her to fax my bank regarding the unauthorized second charge and she has not done so. My account is still overdrawn and I do not have access to my money. So far, I have been overcharged $748.00 by cheapoair due to this double billing. My bank has been no help in resolving the issue even through I reported the unauthorized charge within hours of it occuring. The bank requested that I have cheapoair fax them regarding the issue.Desired Settlement: Above immediately with an explanation fax to my bank and payment of any bank fees which result due to the fraudulent unauthorized charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They did charge me twice for one ticket and this did result in my checking account being overdrawn as a result. Also as a result I did not have access to my checking account funds for several days which was a hardship. The money has been returned to my account and my bank has not charged me fees.

I hope that they will not be allowed to continue with this practice (multiple charges) and will improve the access to customer service (billing) for their costumers.

Sincerely,

Review: I booked a flight from Phoenix to [redacted], Philippines on October **, 2013 for my trip under Booking No. [redacted] and was given a confirmation by Cheapoair (the agent) who posted the flight advertisement online in their website containing a service that I found out when I was ready to board my flight from Phoenix to LA (stop-over) to be not available and illegal schedule. [redacted] would not let me board that flight last Nov. **, 2013 at 10:30 am because they said Cheapoair booking schedule is illegal and there is no way I can make it on time to [redacted] going to Tokyo to [redacted] called Cheapoair and was on hold for 1 hour and I was also on the phone with them for 2 hours just trying to request them to fix the problem and requested that I will be transferred to another available flight BUT to no avail. Cheapoair did not resolve the issue and I was forced to go home without knowing when can I have my flight to the Philippines. I was supposed to go the Philippines to take my father to the hospital appointment and also I have booked a hotel for Dec.*to *, 2013 but needed to cancel it because of this fault by Cheapoair. When I went home, I called again because nobody was calling me when they told me they will call me soon. I was calling them for 3 days now from Nov. **, 2013 and still could not get a straight and fair response from Cheapoair. I talked to more than 5 supervisors including one named [redacted] who promised me to put me on flight for Dec. * or *, 2013 but up to this very moment, they are avoiding my calls and won't do anything to resolve thi issue caused by their irresponsible advertisement for services on the website. Due to this fault of Cheapoair or Fareportal Inc., I have incurred damages both financial, emotional, and physical as I could not sleep NOT knowing what will happen to this problem. Cheapoair seems to avoid paying the same airlines ([redacted]) for another ticket for my new booking and keeps on telling me they are coordinating with the airlines and give them sometime. Online, there are several available flights on the same airlines with seats still available which they can easily get and pay to accommodate me and resolve the issue BUT still I am here with no clear resolution, suffering damages and inconvenience.Desired Settlement: I want to be booked in a new flight from Phoenix to [redacted] by this week because I have some other appointments and commitments waiting for me in the Philippines plus I have to attend to my sick father. it doesn't matter whatever airlines is available as long as it will be not later than this week. OR refund the money I paid plus the difference of the amount of fare showing in the other bookings online so I can make the booking myself.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The business has already booked me to another gligjt ss of Dec. *, 2013.

Sincerely,

Review: We booked a rental car through cheapoair.com, booking # [redacted], for a minivan at USave at Colorado Springs Airport (COS) from 2/**/14 to 2/**/14. We were told by cheapoair.com that USave is "At Airport", however when we arrived at the airport, we discovered that USave is not at the airport, but is in fact 7 minutes away from the airport. We specifically wanted a rental car that we could pick up and drop off right at the airport, and this is what we were led to believe we were getting, but was not the case. While at the airport, we called cheapoair and asked them to cancel our rental car at no cost to us because it's not at the airport as we were told it would be. That request took 20 minutes or so a lots of debating and on-hold before we could finally get them to cancel our reservation, but they wouldn't refund us the $15 booking fee. We were told that if we wanted to talk to someone regarding getting the $15 booking fee refunded, that they would have to transfer us to some other queue where there was another estimated 20 minute wait. This was too much of a run-around for us after our travel plans have already been delayed more than a half an hour. They were unable to deliver their service as advertised, so it should not be such a hassle to get a complete refund.Desired Settlement: We seek the following resolution:

1. We would like our $15 booking fee refunded to our credit card since cheapoair.com was unable to deliver the service as advertised.

2. For the benefit of future cheapoair.com customers, cheapoair.com should update the information they have on USave at Colorado Springs Airport (COS) to not say "At Airport", and instead be more clear with the fact that USave is 7 minutes away from the airport.

3. For the benefit of future cheapoair.com customers, cheapoair. should provide better customer service and not give customers such a run-around when trying to get refunds due to circumstances that are not the fault of the customer, and that cheapoair should immediately take responsibility for.

Business

Response:

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting he

be refunded the $15.00 service fee he was charged when he submitted his car

reservation.

In his complaint [redacted] is requesting that we update our web site on how USave Car Rental is

listed on our website. The information

provided regarding the service, amenities, products, etc. have been provided to

us by the supplier, so in this case it was not CheapOair who determines how any

car company may list information as in this case “At Airport”

We regret any

misunderstand [redacted] encountered and would like to advise the RevDex.com that a refund has been submitted to our accounting department

for the $15.00 [redacted] requested.

The refund will be

processed back to the original credit used when he submitted his original

request. This process may take between

10 – 14 businesses days before it may reflect back to his account.

We appreciate the time

and attention your office has given to this matter.

Sincerely,

Review: I spent two hours searching for a good deal for my son and I to travel to Guatemala to meet my husband's family, actually it's just his father because his mom passed away due to a [redacted]. Due to work and health issues my family hasn't been able to travel to meet them. It took a while to find not only a good deal but also a returning date in which we all could fly back together with my husband. I didn't want to make any mistakes so I was paying attention to all the small writings. I was extremely excited when I found two tickets in the plane my husband was going to return. So I went ahead and type in all our information including my credit card information. I probably too five minutes to do all this. But when I got to the final part to turn in and send in all our information to the Web site CheapOair.com said my tickets were no longer available. I wanted to scream and didn't understand what was going on. I called customer service thinking there must be a misunderstanding, I didn't hear was I was expecting. I was told I they could sell me each ticket for $200 more than what the special offered. I was still not understanding the game they play. I spoke with a [redacted] who said he would let me buy the tickets for $70 more than the special offered. I agreed even though I felt uncomfortable. I was so angry that night that I couldn't even fall asleep, so I've heard after 12 midnight the airlines post specials so I decided to look again online. To my surprise the tickets were even cheaper than what I had found earlier. I called cheapoair.com customer service and asked them to match the tickets I previously bought and once again I was told that special was no longer available. I couldn't believe the games they play and my husband decided to look in his lap top for the special I had see just a minute ago, as it turned out what they do is remove it when you're talking to them. While you're thinking they're looking for the deal you're telling them about. I got so angry that I cancelled the tickets.Desired Settlement: I want them to change those business practices. If they don't want to sell the tickets for $520, then they shouldn't post them at that price. That's false advertisement! If possible I would appreciate it if they would sale me the tickets at the price they advertised. My husband and I have been married for 23 years and we haven't met his family. It's not fair that now we won't go due to the games cheapoair.com play. Stop them from doing this to someone Please help!!Thank-you,[redacted]

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint received regarding the above referenced booking number that was booked under OneTravel.com but filed with your office under Fareportal Inc. In her complaint [redacted] is requesting that she be allowed to purchase tickets at a rate that is no longer being offered.

It might help to explain a little how we work. We are a travel agency, simply stated we are agents for the airlines. We do not create the airfare, the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of thousands of flights and fares, so does every other on-line travel agency worldwide. Basically, this means that anyone with a phone line has access to these flights and therefore seats and airfares can sell out quickly and it may take the airline anywhere from 24 hours to several days to update our website on sold out fares and flights.

When a reservation is made with us, a request is then sent to the airline in question. In very rare cases, a request can come back denied by the airline. At this point we send the client an e-mail making the client aware that the airfare has been declined by the airline and we advise the alternate price being offered by the airline. As I mentioned above, on rare occasions this does happen and we do make clients aware of this fact. In the confirmation we sent to him under the title “Advice to Travelers” in clear bold print, states “In extremely rare cases Airlines’ rules or fares may change prior to the issuance of tickets…” it goes on to say that we reserve the right to notify the client of this change within three (3) business days.

On February **, 2014, after booking her reservation directly with one of our [redacted] again contacted our customer service department requesting her reservation be cancelled. Based on her request the reservation was cancelled and a refund in the amount of $1,156.14 was processed back to the original credit used when the reservation was submitted.

We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter.

Sincerely,

I purchased a ticket back in April/2015 to go to Montreal in July. Also took out flight insurance with them. I had to change my flight as my mother took a turn for the worse and untilmately passed away. When I sent in all the required information to receive a reimbursement for the original ticket they told me that they weren't the people to contact but to call the insurance company they deal with and they would reimburse me. To which the insurance company said that [redacted] should reimburse me. Both companies just kept passing the buck hoping that I'd get fed up and give up. The insurance company is called Seven Corners and from where I sit, think they're all in cahoots with each other. The original ticket was for $319. which I expected would be honored. I understand there are many complaints about [redacted] and I think 12 on your side should be contacted.

Review: I bought tickets from [redacted] on Spetember [redacted]. They billed me twice and never gave me tickets. They sent me an e-mail asking how my flight was before I ever took a flight. I have called them 5 times and gotten no response and e-mailed them once. I want my money back and free tickets for all of the inconvenience.Desired Settlement: Give me money back plus interest

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above booking number. In her complaint [redacted] states that she was billed twice and she was requested to complete a survey on a reservation that she had not traveled.

On November *, 2013, based on her complaint [redacted] was contacted by one of our customer service agents regarding her concerns.

[redacted] did contacted our customer agent advising that she misunderstood the email that was sent since it was based on her original date of travel on October **, 3103, and she had not been charged twice.

Our records indicate that on November *, 2013, [redacted] requested that her reservation be change to travel in dates to depart on November **, 2013, returning on November [redacted] The changes were made and email confirmation was sent reflecting the same. We have also been advised by the airline that [redacted] did check in for her flights on November **, 2013.

We appreciate the time and attention your offices has given to this matter and are requesting that this complaint be closed and not counted against us since [redacted] did admit that there was no error on our part.

Sincerely,

Customer Service Manager

I have used [redacted] before with relatively few problems. I have a flight that I am supposed to be in on 4 hours to go to india. They accidentally?? canceled my flight and will offer me no reimbursement or upgrade on the flight. How you accidentally cancel someones flight I have no idea. I certainly did not authorize it. I have spent around 7 hours with them on the phone now at this point after being hung up on and talked down to. WOW. I will be taking legal action. This is unacceptable.

Review: On 09/**/2014 I bought a round trip Eurostar train ticket from [redacted] website for 11/**/14 - Paris to London and 11/**/14 - London to Paris - Booking # [redacted].

I paid US$ 123.95 for the ticket and Travel Protection Fee.

Once I arrived to Eurostar checkin in Paris on 11/**/2014 I provided them my email from [redacted] and after checking on their systems they informed me that my reservation did not exist.

From Eurostar office I called [redacted] customer service and after over an hour waiting and many phone calls, [redacted]) from [redacted] told me to buy a new ticket directly from Eurostar and email him the receipts and they would fully refund me.

I bought a new round trip tickets for the same date/time for Paris-London-Paris but since I was buying at that time Eurostar charged me 292.50 Euros (US$366.82 based on my credit card statement).

At the same day (November [redacted]), as soon as I arrived in London I sent [redacted] an email with the receipts from Eurostar and my credit card showing the amount in Euros and Dollars. [redacted] replied to me a couple hours later saying that he got the info and asked for 2 to 3 days to process it.

On 11/**/2014 I followed up with [redacted] and he replied on the same day saying that I “should be able to see in your card in next 15-20 Business days.”

After following up a couple more times via email I decided to wait until 12/**/2014 (exactly 20 business days) and after checking my credit card statements and not finding any refund there I contacted [redacted] customer service over the phone.

The Customer Service lady told me that she saw the refund request and that it should be processed within 20 business days and that since that period had passed she would have someone from [redacted] reaching out to me with a solution within a week.

Up to today, January [redacted], since I still didn’t receive the refund or a call from [redacted] so I called their customer service again and the lady over the phone was extremely rude and direct and said that she would open a escalation request (same thing I heard a week ago).

Please note I have all the emails exchange between me and [redacted] customer service) and also the email with my receipt from [redacted] - just let me know if you need copies of it.

Tomorrow it will complete 4 months since I paid for the tickets and trip protection (that apparently was for nothing), it’s been almost 2 months since this whole issue happened and so far I got no serious return from [redacted] so I ask Revdex.com to assist me with this situation.

As agreed with [redacted] customer service) I want to receive a full refund of the amount I paid to Eurostar for a new ticket which was 292.50 Euros (US$366.82 based on my credit card statement). I also would like to be refund for the protection plan I bought for this trip since that didn't help at all when I had this issue. An apology for the terrible service they provided would also be appreciated.

Best Regards, [redacted]Desired Settlement: As agreed with [redacted] customer service) I want to receive a full refund of the amount I paid to Eurostar for a new ticket which was 292.50 Euros (US$366.82 based on my credit card statement). I also would like to be refund for the protection plan I bought for this trip since that didn't help at all when I had this issue. An apology for the terrible service they provided would also be appreciated.

Thanks again for your support.

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states that he has not received his refund in the amount of $366.82.

Please

see the screenshot attached of our Refund Page, showing the amount requested

for the refund, the date of the request and the Processor Approval Code showing

the dollar amount to be removed from our bank, Chase Manhattan.

The

credit may take up to 14 business days to appear on his credit card

statement.

We

regret any confusion encountered by [redacted]i and we appreciate the time

and attention your office has given this matter.

We

appreciate the time and attention your office has given this matter

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi,I just checked my credit card statement and I still do not see the refund from [redacted]. Since they've been promising this refund since last November, can I please keep this complaint open until I see the refund credited to my credit card?Thanks![redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the rebuttal we

received regarding the above referenced booking number. In his complaint [redacted]i states that he

has not received his refund in the amount of $366.82.

As stated the refund was processed back

to his credit card on January [redacted].

The credit may take up to 14

business days to appear on his credit card statement.

We regret any confusion encountered by

[redacted] and we appreciate the time and attention your office has given

this matter.

We appreciate the time and attention

your office has given this matter

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought airtickets for my family from PDX to PVG on [redacted], on Sun, Dec **,2013. Booking number is [redacted].

Flight Summary as below.

From: Portland, OR, US (PDX)

To: Shanghai Pu Dong, CN (PVG) Depart: Thu, May **, 2014 10:25 am - 04:35 pm (+1 day) (1 Stop)

Return: Wed, Jun **, 2014 01:30 pm - 03:06 pm (1 Stop)

Airline Confirmation:

Alaska Airlines : [redacted]

China Eastern : [redacted]

Air Canada : [redacted]

Traveler Name Ticket Number Meal Preference Special Request

Ma, ** (Adult) [redacted] E-Ticket Any meal

[redacted], ** (Adult) [redacted] E-Ticket Any meal **, ** (Child) Any meal **, ** (Lap Infant) [redacted] E-Ticket No preference No preference

The problem is [redacted] didn't book my daughter's (infant) airticket. They input wrong ticket number for my two daughters first. I called them,

they said they fixed in their system. But I cannot see in my trip information. The first trip is from PDX to YVR, it's no problem because it's north

america air route. When we arrived YVR, and went to get boarding pass at China Eastern airline, officer said they didn't have information about

my daughter (infant). I needed to buy it. I was so surprised. When I called [redacted], they said they booked it, they didn't know why. But it

not worked. China Eastern airline's officer could not find any information about my daughter. So I bought a new one. Because they cannot input

infant to their system with different beginning ticket number(Their ticket number is beginning with [redacted] and our ticket number begin with [redacted].

I had to buy a CHILD airticket for one-way trip from YVR to PVG!! The price is $890.82. I had to buy another airticket from PVG to YVR for my daughter.

The price is $342. It all caused by [redacted].

Flight Price Details

Traveler Type Ticket Price Tax & Fee Breakdown Total

2 Adult/s $654.82 $58.90 $1427.44

1 Child/ren $541.00 $58.90 $599.90

1 Lap Infant $67.00 $54.40 $121.40

Shipping Amount: $14.00

Promo Discount: -$64.00

Charged on Credit Card - Discover - [redacted] Subtotal: $2098.74Desired Settlement: I'd like refund my money for infant ticket. The total price is $1232.82 .

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting a refund for the ticket she was required to purchase directly with

the airline for her infant daughter.

On

December **, 2013, after submitting her reservation and when our automation tried

to issue the ticket for the infant we were advised that only the airline could

issue the infant’s ticket. [redacted] was

contacted and this information was advised that she would need to purchase the

ticket directly from the airline and the $93.40 that she was charged would be

refunded. Please see attached refund

page.

We

regret any confusion encountered by [redacted] but no refund will be offered since

she was advised back in December of 2013 that she would need to purchase the

infants ticket directly from the airline.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, base on the above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Is [redacted] a travel agency?? Do you know I need to fly with my infant daughter together?? You said you advised me?? Your customer server said [redacted] had already booked the air ticket for my infant daughter. That's why I had to stay in Vancouver and paid 10 times money.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the several rebuttals we received

regarding the above referenced booking number.

In his original complaint [redacted] is requesting compensation for a ticket

he purchased directly from the airline.

[redacted] went on our

website and acted as his own travel agent.

Using our website he agreed that [redacted] does not act as principal but makes

arrangements with third-party vendors, such as, but not limited to airlines for

travel-related services which include, without limitation, air transportation.

We have also

explained that at no time did [redacted] issue the infant’s ticket. We advised back in December 2013, that we

were not able to issue the ticket and he would need to purchase the ticket at

the airport that is why they could not find a ticket.

We are not saying

that there was no issue, however, problem

what we have stated since he purchased the ticket directly from the airline our

only option was on his behalf submit a

refund request to China Eastern’s refund department since we did not collect

the amount he is requesting. If any refund

is to be processed by the airline it will go back to the original form of

payment ([redacted]’s credit card).

In this case if we

were to comply with his request to compensate him for what he paid the airline and

if the airline also honors the request that would mean he would have been

refunded twice.

We understand that

not all complaints can be resolved based on the customers perception. We

can only base our solution on the information provided by the client, the

vendor, and what is documented in our records.

We appreciate the

time and attention your office has given this matter and request that this

complaint be closed as we have made a good faith effort to resolve this issue

and have provided the only solution possible.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I'd like to copy a example for your reference:

07/**/2014

srr EMAIL Send Business' Response to Rebuttal

I do not agree your opinion. Below are my opinions:

1. If [redacted] could not purchase infant ticket, why the website could key in infant information and give E-ticket number? Even it charged my money.

2. I think you may said that [redacted] already refund my infant ticket fee. If you cannot sell infant ticket, I would not buy air ticket from [redacted]. You deceived

customer.

3. You said you refund me infant ticket fee and ask us buy ticket from airline by myself, so you think you have no responsibility? If [redacted] didn’t lie first, I would never pay 12 times money. Do you know?

4. Do you know every airplane has infant quantity limitation?In case the airplane has enough infant , customer cannot buy infant ticket. How do you

think? I think it should be customer’s responsibility because you had already asked customer to buy ticket, right?

5. In voice record, my wife double confirmed [redacted] had booked infant ticket. Customer service said Yes. The result is NO. Airline cannot see infant’s name. I say it again, [redacted] is a travel agent. Airline is your business partner, not mine. You should take responsibility.

]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am being threatened by [redacted] for an account and a charge that I never made in 2013 booking number [redacted] .... I received a letter today from a tenant who sent it to me via mail to a residence I don't reside at claiming they are going to send me to collections for a charge to my credit card in the amount of 467.8 that I never made or authorized for a passenger by the name of [redacted] that I do not even know. This by all means is illegal and I will take full legal matter with this because I don't appreciate being threatened and harassed after my bank found my chargeback as FRAUD obviously evident that I won the dispute back in 2013.. I never used this cheap air company a day in my life and this should not be a problem I should even be dealing with because my card information and name was fraudulently usedDesired Settlement: Its quite obvious these complete mns at [redacted] as to this is obviously a common thing where peoples credit card information is used every day to make illegal purchases on the internet. I want a hand written letter of apology from the chairman or someone in the board other wise I will take full legal remedies for harassment and threats to cause me and my family financial harm by ruining my credit to substantiate acquiring funds that were used illegally by a criminal who obtained stolen card and account information.

Business

Response:

Review: I purchase my flight tickets on Monday August [redacted] leaving [redacted] on August [redacted] to [redacted] and back to [redacted] on August [redacted] and I hit search for the flight so I can pick the time that was convenient for me so I picked leaving [redacted] at 5:59 am arriving TX at 7:22 am and the return flight on August [redacted] leaving TX at 7:00 PM but their computer is set up to pick the cheapest day to fly and not the day you told it you want to flight so the computer picked for me to leave on August [redacted] to TX and flight back August [redacted] to [redacted] the day after so the computer wanted me to fly on different days and just for one day. On [redacted] they told me that that's what their system does and that I am responsible to catch that and call them within 24 hrs of the reservation if I didn't catch it while making the reservation, so he then asked me for $426.00 to fix it and I told him no I am not paying that because what you are doing is not business ethical and you do that to reap people of their money. I asked to talk to a [redacted] and they put me on hold for 25 minutes and the [redacted] never came to the phone. The customer service guy name [redacted] kept coming to the line on and off trying to sell me insurance and car rental and kept telling me that I need to pay the $426.00 fee. After waiting 25 minutes on the phone and the [redacted] never came to the line I hung up and called United Air myself and they charged me $200.00 dollars to change it for me, $226.00 less than [redacted] wanted to charge me. I have booked many flights on [redacted] and I never had my days changed by their computer, I got the days I pick. What [redacted] is doing is unethical and to me is a scam, I wonder how many people have been reaped off by them.Desired Settlement: I will like my card to be refunded the $200.00 I had to pay United because of their unethical way of doing business in tricking people.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund in the amount of $200.00 he paid the airline to

change his reservation.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department for the amount he requested.

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We appreciate

the time and attention your office has given to this matter and please

understand to complete this process may take up to 30 days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: this company has very bad customer service I call to try to cancel a purchase that I did not make and I had to put a fraud alert out and I have been on hold with them for over 2 hours and have been transfer to four different departments and still no one can seem to get me to who I need to talk to stop this pending charge that I didn't make. it is right now going on 2h and 12 mins now on hold and still no one has been able to fix this problem.Desired Settlement: to be transfer to the right department the first time and not to have to wit over 2 hour to talk to someone who can help me with this problem to stop the pending charge that I didn't make.

Business

Response:

[redacted]

Dear [redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

states that his credit card was fraudulently used.

We

would like to advise the Revdex.com that [redacted] was contacted

by one of our customer care supervisors regarding his complaint.

[redacted] advised our supervisor that he had contacted his bank and reported that

he did not authorize the charges based on fraud. His bank reversed the charges and closed his

Visa account.

Based

on the information received [redacted] was advised that no refund would be

processed from our end since his bank had already credited his account.

We

appreciate the time and attention your office has given to this matter and

regret the inconvenienced encountered by the customer.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Review: My wife called to book over the phone a round trip for me and an incoming flight for my mom for abroad. He booked round trip for both of us causing hers to be completely cancelled for not using the outgoing tickets. When we call they keep on transferring in between departments say they are working with airline to get everything how it is supposed and that they will call us in 2-3 business days with a resolution but they never call and we call again the cycles repeats in which we have even had supervisors raising their voice to us, cutting us in a very condescending and rude manner and hanging up on us and then having the guts of emailing us saying they try to reach us! And when we call same thing and this has being going for weeks. We asked to be transferred to executive office and got the billing department voice mail, etc. so far they are the worst company to book a flight with and we are seeking how to report them to all the consumer agencies, media and even thinking of pursuing legal action as we have recorded most of this conversations and had them admit in some of them their mistake. The flight is supposed to depart from us to another country in 8/**/15 and this is the time they had not resolved anything.Desired Settlement: Replace of booking tickets so that both mine and my mom's are as they were supposed a round trip for me departing San Antonio Texas on 8/**/15 and arriving to Lima Peru on 8/** and coming back Together with my mother from Lima Peru on 8/**/15 and arriving together on 8/**/15 at San Antonio TX. And I do not accept paying any additional fees as it was not our mistake. The original booking number is [redacted]

Business

Response:

[redacted]

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting

confirmation for the flights he purchased.

We would like to advise

the Revdex.com that [redacted] was contacted by one of our customer

care supervisors regarding his concerns.

He was advised that the reservation was confirmed and a ticket had been

issued. This information was also verified by the airline.

We regret any confusion

encountered by [redacted] and we appreciate the time and attention your office

has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager