FarmersOnly.com

We researched your name and have not charged the account you opened up with us but for one time when you upgraded yourselfIt sounds like you are confusing us with a copy cat sitePlease be very careful to make sure you are talking about FarmersOnly and not an imitation site like farmer dating or farmer singlesIn case you see a charge, check who the charge is from according to your cardOur charges appear as FarmersOnly.com with our number [redacted] Any other number or any other company cannot possibly be usWe are available by phone 24-It sounds like you signed up on and are being charged by a copycat site and are calling their number and can't get a hold of anyoneYou will have to resolve that with them since we are not charging youIf the charge is to FarmersOnly.com, please tell me the last digits of the card that was charged and the date AND amount of the charge so I can investigate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, though less than satisfactory, will be accepted by me If they were legitimate, you would be able to contact them and resolve issues on their siteI don't want to waste any more of my time dealing with this Regards, [redacted] ***

We attempted to contact the customer several times with no responseWe will confirm refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still have access to my profile and the Farmers Only website and can still freely navigate around, but my profile is obviously being blocked from other membersThere are areas where I receive activity on almost a daily basis1) "Who has viewed my profile"Someone new views my profile multiple times per day especially after I view their profileThere have been no new views for 3-days2) "Who likes you"Multiple times per week, I receive new "Likes" and there have been no new Likes for days3) "Emails"There have been no new emails for daysAlso, I report profiles and other members breaking the rules by sneaking contact information into their profile text many times per weekAn "auto-reply" email arrives within seconds acknowledging they received my report and they will get back to me within 24-hoursThe follow up email they always send is simply a copy & paste "Thanks for reporting that profile to us"I have not received any responses from my last 3-complaint emailsFrom the responses thus far from Farmers Only, I hope they are on track to receive an "F" grade for their response to my complaintThanks for your help, [redacted] Regards, [redacted] **

It does indeed say very explicitly before you remove your profile "by you confirming to us that you want your profile removed, your profile info would be deleted from our searchable database and any time remaining would be forfeited." You agreed to this and completely deleted your profileUnfortunately, as we told you before you confirmed removal, this process cannot be reversed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted by them this is what they sent I paid for three months I contacted them in regards to cancellation I used the site for a week and did not want the service it has been cancelled and they are refusing to return my money How can they legally keep money paid for three months This is basically a scam I would like my money back for the unused months Please see our questions and comments to your Farmersonly.com request (# [redacted] ) belowYou can also add a comment by replying to this email ***, May 30, 11:PM:You will not be charged again You sent out paid messagesEverything is tracked and documented We tell you very specifically and clearly on the upgrade page, subscription management page, and our terms of use that once you upgrade there are no partial or pro-rated refunds and this is what you agreed to when purchasing as we must discourage users from taking advantage of us Instructions for removing profile and/or permanently unsubscribing from our service are as follows: To remove your profile, look under "Account Settings" on the lower left after you loginYou will see a link for "Remove Profile" which you can use for deleting your profile and closing your account To hide your profile temporarily only, look under "My Profile" for the link to "Show/hide profile." Always let us know what else we can do better to help you find your match on FarmersOnly!FarmersOnly.com Customer Support [redacted] , May 28, 7:PM: [redacted] has made the following support request: I joined farmers.only.com a few days ago but am serious thinking about canceling my membership I paid for three months How do I get a refund for the money I paid since I do not want the three month membership Username: [redacted] Email: [redacted] Phone: Question Type: refund_requestsAuthenticated: Yes[Premium] [desktop] Thank you for being a member of our community! Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] You cannot even explain your own contradicting policy? Perhaps you have yourselves covered legally by claiming in the small print you will not refund for any reason, but ethically you are despicableAt least you have not denied that the manner in which you have your site set up it is designed to lure lonely people to your financial benefitAny other legitimate dating service offers a trial, or at least makes the site even remotely accessible to other members sans a premium accountI didn't use the site for three weeks and then asked for a refund, it was about an hourI was refused and tried to make the best of itI deleted my account permanently after four days, even though I paid for itAlthough the service is horrible I am not a crook and would be happy with even a pro rated refundI will be more than willing to provide all the necessary documentation of my claims via email correspondence and my bank statement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The billing person, ***, knowingly processed a refund to an invalid debit cardThe refund is being rejected by the bank because the card has been cancelledI asked for a refund check to be processed in lieu of the debit card refundI am still seeking repayment from this company Regards, [redacted]

Unless you are a paid member, you cannot access paid messagesYou are not a paid memberWe kindly suggest you find another site to use

You previously removed your profileIt is not possible to remove your profile accidentallyTo do so, you clicked two times to confirm after we informed you that by you confirming to us that you want your profile removed, your profile info would be deleted from our searchable database and any time remaining would be forfeitedYou agreed to this and completely deleted your profileUnfortunately, as we told you before you confirmed removal, this process cannot be reversed.In some cases, you may be able to retrieve the photo and written section of your profile and start over againIf you want to do this and are having difficulty doing so, please delete all FarmersOnly.com cookies from your browser and restart your browser(If you are on a phone, please restart the phone, tooIf you are on a desktop, you can also try accessing the site from a different browser.)If you continue to have issues, please let us know right away

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Due to the nature of your web site it is literally impossible to use without upgrading to a premium account, you cannot send any kind of messages, view anyone who has shown interest in you or even view who has simply visited your profileThere is not even a trial, you have it set up especially considering your very poor customer service policy to extort people out of their money by offering severe limitations sans a premium account and apparently refusing to refund any amount to an extremely upset and dissatisfied customerAlthough I was unhappy with the service if I was treated with any kind of respect I would still recommend it to others as even though it wasn't for me it very well may be what someone else is looking forI only used the service for four days as the fifth day I only logged on so I could permanently delete my accountThe fact that I used something I paid for and have been refused any kind of reminbursement is not grounds to justify denying me and my complaintIf you still find you are in the right by keeping my money, fineHowever you will not gain any more victims from my end

Sorry to hear of this concernHowever, we do not have any free day trials of paid privileges and we never haveNo one ever puts in a credit card on our site unless they want to confirm paymentWe never ask for a payment card unless you are going to pay immediately and confirmThat is the only way to use paid privileges.We have screenshots of ***'s payment and confirmation as well as the terms and confirmation of payment she agreed to, none of which mention any sort of free trial whatsoever since, again, we never offer thatAgain, no one ever puts in a credit card on our site unless they want to confirm payment.As a courtesy, we will extend this user a partial refund and switch her to a month plan, refunding her the difference

As per the terms of service, there is no refund permitted after using the paid privileges, which this user did for 3+ daysTherefore no refund was offered or processed

The user's account has been deletedAny user can delete his/her profile easily using the "delete profile" link on the user homepageThe user's assertions are, frankly, completely baselessFor examples of real success stories please see our blog where recent marriages and other love stories are posted regularlyThe user's lack of success is, as in most cases, due to minimal effort including lack of effort on his profile and lack of effort in reach out to people

Mr*** has in fact sent messages to other paid members which have indeed been readWe do see that the response rate to his emails is low, but instead of assuming the worst, we recommend improving his profile and the content of his outreach emailsPlease also see below regarding our policies against artificial activity of any sort, which we do not approve of or tolerate in the slightest.Also, even after filing this complaint, Mr [redacted] continues to use the site and send out messages to othersAs a courtesy we will switch Mr [redacted] from a month payment to a month payment and refund him the difference, as a partial refund.>>Does FarmersOnly ever send out messages to users on its own just to “spur” activity?Very simply stated: NO WAY!It is really sad that this question even needs be addressed but, alas, we know that some users have been burned on other sites and some of you are inherently skepticalTherefore, we want to be very explicit: The idea of sending out messages for users without their knowledge and/or on our own is completely against everything we stand for and are striving for in building the FarmersOnly communityWe have ZERO tolerance for any artificial or fake activityWe would NEVER create a fake profile, generate a fake message or do anything similarAnd let’s just be This would be just a plainly DUMB thing to doOur members are not foolsAny sort of artificial or fake activity cannot last longSo, noPeriod.Moreover, please understand that we go to great lengths to encourage healthy and constructive behavior on our siteAnd we also go to great lengths to discourage any type of fake or otherwise destructive behaviorWe spend a lot of resources on this – much more than anyone realizesWhy would we then let that all go to waste by initiating even the slightest amount of artificial behavior on a site we are working so hard to nurture? It would make no senseNot for us, and not for our usersAnd we do not and would not want to have anything to do with itWe hope that’s crystal clear

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

A refund has been issued. Regarding the user's complaint about lack of communication, we have been communicating with the user via the email address that was registered to the account, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complete information and details including amounts are provided on the payment pagesNonetheless, a refund has been issued

There is a character limit on the various sections of every individual's profileThe limit applies to all users equally of courseThe site was and is functioning as intendedOur offer of a partial refund in switching to month still stands for the next daysThe user also continues to use his paid privileges as recently as today