FarmersOnly.com

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We receive many inquiries everyday via customer supportUse *** as stated on the site

Hi there!Thanks for your email. You previously removed your profileIt is not possible to remove your profile accidentallyTo do so, you clicked two times to confirm after we informed you that by you confirming to us that you want your profile removed, your profile info would be deleted from
our searchable database and any time remaining would be forfeitedYou agreed to this and completely deleted your profileUnfortunately, as we told you before you confirmed removal, this process cannot be reversed.In some cases, you may be able to retrieve the photo and written section of your profile and start over againIf you want to do this and are having difficulty doing so, please delete all FarmersOnly.com cookies from your browser and restart your browser(If you are on a phone, please restart the phone, tooIf you are on a desktop, you can also try accessing the site from a different browser.)

As a courtesy, your refund has been issued and will appear on your card in the next - business daysYour subscription will be cancelled immediately and you will not be charged again.Please note that we reviewed your account and in fact you did not cancel your subscription prior to the renewal
date, otherwise we would of course never charge youWe take cancellations very seriously. We make it clear on the upgrade page, subscription management page, and our terms of use how the subscription renews, where to find the renewal date on the user homepage and that you can cancel anytime by going to "Manage your subscription" or with a simple email to usYou can always cancel on your own at an anytime

Hi thereThe phone number you reference is not correctThe correct number is *** *** ***That number works 24-Also we reviewed your accountYou never cancelled otherwise of of course we would never charge youYou may be confusing us in your recollection with another site, because our site
does not use the language you claim to remember seeingMoreover, you actively used your account through the end of January and your last login date was Jan of this year, not Nov of last yearWe will extend a courtesy refund to you for the months that you did not use the site, but your use through January is documentedYour refunds will appear on your card in the next 2-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To FarmersOnly..Let’s get this straightYour argument is that my phone is broke, I don’t know my finances, *** is wrong and should pay your fraudulent-theft, there is no such thing as a company using a different web page to promote a “DAY FREE TRIAL”, that your clients are so dumb that when they give out their cc info (to be charged AFTER THE DAY FREE TRIAL) that they don’t know what dating site they are on, that because a client gives you their cc that you can void the “DAY FREE TRIAL” and go directly to charging them, that you don’t have cookies to delete correspondences from my phone and texts and email when others I don’t know say this happened too, that blocking me is not illegal though I have proof of a paid (unwanted) membership of days, that others on reputable sites like Revdex.com have EXACT COMPLAINTS… and, there’s more little interesting tidbits…but I’m sure you get the jestLet’s be legalYou stole my moneyPERIODI voided my membership siting SEVEN DAY FREE TRIAL was not used and your product was unsatisfactory WITHIN HOURS OF YOUR THEFT FROM MY ACCOUNTI also demanded my money backI have documented proof in paper copy of the offer, since you deleted the correspondences and blocked meYOUR illegal actions are now in reviewYour simple action of blocking me from access is illegal…Now, I am pursuing fraud on a federal level…the ***, *** *** *** and the *** INTERNET FRAUD DIVISION probably will not think my phone is broke or *** should pay for your theftI am going to keep pursuing this legallyI will attempt to contact others and quite possible be key point person in a class action law suitJust the dates of my complaints proves I am required a refundJust the fact you block meJust the fact I have proof of free trial, the fact others are saying the exact same thing…these are not ‘throwing accusations’ and I am not ‘confused’Your attempt to demean and then distract with your response letter shows me you are wrong and quite possibly confused yourselfYour comment that PayPay should pay me is proof that you are admitting that you are wrongPrint and filed….js….Just pay me my membership fee and I will stop pursuing legal action which will cost you moreDo the right thing you are acting too confident hiding behind your screen and have gotten away with this too many timesI’m not afraid of your demeaning intimidation tactics because now I have others in the loop…it only makes me more determined to make you do the right thing….I am going to take this to the fullest extent and charges the courts will allow if you don’t reimburse meI will find the others and become partnersI will give ‘ol Jerry M*** a little chat or come and speak with him during a golf gameI am sure he would like to know, see proof and be concerned at how he is “establishing lifelong relationships” via his incompetent staff Give me back the money you stole because I have proof you did so, legally you’re wrong…and it is the right thing to do
*** ***

The customer asked for a refund, which FarmersOnly always gladly considersIn this case, *** continued to use his premium access privileges after the renewal chargeEverything on the site is tracked and can be provided as a referenceMoreover, we do provide users with a notification of their
renewal/cancellation/status change options regularlyAlso, all members can cancel subscriptions at anytime online or by emailWe take cancellations very seriously. We offered *** a courtesy partial refund, switching him from a month subscription to a month subscription since he used his paid privileges already but did not do so for more than a monthThis requires a manual process and administrative work so there is a $fee for performing this courtesy and the partial refund was issued.Also, in case it is not obvious, no one under the age of is permitted on the siteThat is clearly stated on the registration page and anyone who we find violating this term of use is immediately suspendedThank you for all cooperation in this matter!

Customer decided to settle this matter via PayPal and it will be resolved that way

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
On 12/02/I paid Farmers Only for a month subscriptionCopy and pasted from my bank account...12/02/2014 *** *** ** -$
When my subscription ended, I was no longer able to access my email through Farmers Only website, as that is for paid members onlyI had been chatting with a member during the time on the site.On 06/02/I renewed my subscription for one month ONLY because I wanted to get in contact with the member mentioned aboveI would copy and paste it, but Farmers Only has since deactivated my email accountCopy and pasted from my bank account.....I called customer service twice to get a refundI was told I would not get a refund, but they would deactivate my accountSee attached emails. Please see our response to your ticket (***).You can also add a comment by replying to this email. ***, Aug 4, 1:PM:***,We received your request to cancel your subscription and have processed that for you immediatelyThis email confirms that you will not be charged again.If you are one of the 1000s of people who have met someone special on FarmersOnly this week, please keep us posted and share your story with us by opening up a success story ticket.If you wish to either hide or remove your profile, please see our FAQ for instructions on how to do so.***Always let us know what else we can do better to help you find your match on FarmersOnly!FarmersOnly.com Customer SupportThank you for being a member of our community!Please see our response to your ticket ***You can also add a comment by replying to this email. ***, Aug 4, 1:PM:***,We received your request to cancel your subscription and have processed that for you immediatelyThis email confirms that you will not be charged again.If you are one of the 1000s of people who have met someone special on FarmersOnly this week, please keep us posted and share your story with us by opening up a success story ticket.If you wish to either hide or remove your profile, please see our FAQ for instructions on how to do so.***Always let us know what else we can do better to help you find your match on FarmersOnly!FarmersOnly.com Customer SupportThank you for being a member of our community! I went onto Farmers Only last night 08/05/to find my account still active after being told through email it had been deactivatedAnd since they didn't want to reimburse me, as per customer service, I contacted a local neighbor. I have been told that I am to be reimbursed but not until after the fact . They never cancelled my subscription as per this email, as I was able to access it last night.***, Aug 4, 1:PM:***,We received your request to cancel your subscription and have processed that for you immediatelyThis email confirms that you will not be charged again.If you are one of the 1000s of people who have met someone special on FarmersOnly this week, please keep us posted and share your story with us by opening up a success story ticket.If you wish to either hide or remove your profile, please see our FAQ for instructions on how to do so.[FC32]Always let us know what else we can do better to help you find your match on FarmersOnly!FarmersOnly.com Customer SupportThank you for being a member of our community!When I went on the site last night and started chatting with a neighbor, I immediately got an email from Farmers Only. Worst site ever! I have never in my lifeAnd yes, I know my daughter is a minor that is why we have asked hundreds of times to cancel her account to absolutely no avail. I cancelled my subscription at the end of June, which obviously they never cancelled and kept charging me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***2, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for deleting my accountYes it is true that one can delete profile by clicking on the delete link in the home pageThis is possible only if one can log in to account, which I could not time and time againI did create a suitable profile with pictures and plenty of information about myself and what I was looking forI did put in time and effort into seeking a relationshipI'm sure your website has a way of tracking members' activityI had several pages of first contacts to other members, winks and messagesIn regards to marriages, my claims are not baselessRevdex.com has my contact info and I'd love to meet some of the previous members who found a marriage partner on your siteI am certain some would be willing to share their success storiesWhat do you have to lose?
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you for your assistance in the matter of my complaint to farmersonly .com in regards to the membership that I cancelled and had requested a refund The matter has been solved I ended up turning it over to the attorney general as a consumer complaint and was issued a refund of the remaining months that I had paid for so the case has been resolved Thank you for your assistance in the matter I do appreciate it
Thank you
*** ***

From the upgrade page prior to confirmation:"You will not be eligible for a prorated refund of any portion of the subscription fees paid." From our terms of use:"We reserve the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests a refund in bad faith."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never received any kind of notification I would be charged the additional $that is why I looked at the website when they sent me to emails per day telling me I had something to look forI also went to the site after I asked for a cancellation and refund to see if maybe they responded to me there because they would not respond to me in a timely manner via my regular email. Regardless, I was charged over $and received a refund of only $and I called right after the charge was madeEven if they charged me for the first monthI was due at the very least $when you add it all up even with their ridiculous $processing fee. And as to the underage complaint why do they allow stand alone pictures of children as the main picture on a profile? I received numerous emails telling me they had the perfect match for me and it would be a little girl! People need to be warned that this site is a rip off
Regards,
*** ***

Thanks for your response As I've tried to make clear several times previously, we do not have and have never had a day trial that requires entering your card info

We issued the courtesy refund per the agreement with the user and our terms of use

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below
I didn't expect anything would be resolved via this process considering the experience directly with the customer service department This was simply a matter of getting the issue documented for other people considering using the service so they can make a more knowledgeable decisionWe can consider this matter closed despite my dissatisfaction with the result.
Regards,
*** ***

There is a character limit on the various sections of every individual's profileThe limit applies to all users equally of courseThe site was and is functioning as intendedOur offer of a partial refund in switching to month still stands for the next daysThe user also continues to use his paid privileges as recently as today

We responded to you via emailPerhaps you did not get itPlease check your spam folder.Here is the tracking info: https:***

Please see our terms of use and service as well as the payment page where you agreed and confirm there are no refunds and we cannot issue partial or pro-rated refunds once you used the paid service

First, customer did not cancel until this weekWe have already confirmed cancellation with her within the past daysSecond, customer has her numbers and amounts incorrectShe paid $for months, not per monthHer most recent charge was over months ago and she has been actively using
the site since that timePer our terms of use, we cannot offer a refund once the customer has used the privileges she has paid forShe of course will not be charged againShe was not billed anything in excess of her 3-month payment