FarmersOnly.com

We go out of our way on the upgrade page to show all customers exactly how much you will be charged up upon completion of the transaction. On the page where the customer entered payment information the total amount is in bold letters. The payment pages also make clear that the discounted rate is...

only offered if multiple months are purchased. We also have you a screenshot of the page each user has filled out available. We offered the courtesy of switching the subscription to a 1 month and refunding you the difference. We did not hear back from the customer on this since we emailed her on July 11 asking for confirmation that she would like this courtesy.We will take this inquiry as confirmation of her wanting the partial refund and issue it immediately. A full refund is not available, per the terms of use, since she used the premium access privileges she paid for.

Refund has already issued to this customer.

Hi [redacted],Sorry to read that you are unhappy and we will do what we can to help you.I see you have cancelled your account already so you don't need help with that.To be clear, you cancelled several days after your payment. We will process a courtesy refund to you since you did not use the site...

since your most recent payment. Your refund will appear on your card in 2-4 business days.FarmersOnly Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below
I tried to use the link provided in the message that Farmers Only provided in the their response. I received a message that I must be logged in to use the link, so I logged in and attempted to send the message again. I am still unable to get the messages to go through. Since I have been a technology teacher for 8 years I am finding this very frustrating. If other members are able to get their messages to go through I am not sure why mine are not going through.Sincerely,[redacted]

[redacted], thanks for writing. However, it's not true that your service was cut off. You yourself deleted everything and confirmed, via two clicks, that you wanted everything removed and were going to forfeit your remaining time. Our business practice is to make sure that if a user wants to end his/her subscription and/or remove his/her profile, that this can be done at anytime. This is a very good practice, as it assures our members that we act on their wishes to the best of our ability.

From: [redacted] (Customer Support) <[redacted]@farmersonly.com>Date: Wed, Jul 29, 2015 at 9:30 PMSubject: Complaint [redacted]To: [redacted],
Regarding this complaint, refunds have already been issued 2 weeks ago to this customer and an apology was written for a...

misunderstanding.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did not 'confuse' myself. I had an account that I did delete and followed up by phone to make sure it had been deleted.  I then opened a new account and paid for a 3 month premium package. I Did Not cancel that account. I was only given premium services for 12 hours and then did not have access after that. I believe it is you who is confused because the credit card number is the same one I used for both the accounts. I do not want to use this site anymore and would like a complete refund.

It is really sad that this question even needs be addressed but, alas, we know that some users have been burned on other sites and some of you are inherently skeptical. Therefore, we want to be very explicit: The idea of sending out messages for users without their knowledge and/or on our own is...

completely against everything we stand for and are striving for in building the FarmersOnly community. We have ZERO tolerance for any artificial or fake activity. We would NEVER create a fake profile, generate a fake message or do anything similar. And let’s just be clear: This would be just a plainly DUMB thing to do. Our members are not fools. Any sort of artificial or fake activity cannot last long. So, no. Period.Moreover, please understand that we go to great lengths to encourage healthy and constructive behavior on our site. And we also go to great lengths to discourage any type of fake or otherwise destructive behavior. We spend a lot of resources on this – much more than anyone realizes. Why would we then let that all go to waste by initiating even the slightest amount of artificial behavior on a site we are working so hard to nurture? It would make no sense. Not for us, and not for our users. And we do not and would not want to have anything to do with it. We hope that’s crystal clear.Our users help us a lot by reporting profiles that they find inappropriate. This is a great help, so please report anything and everything by opening a support ticket. Thank you!Tell us why here...

Your refund was processed yesterday and takes 2 - 4 days to appear on your card. I see you subsequently deleted your profile and confirmed you wanted everything wiped out, so that was done in accordance with your request and confirmation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Farmersonly.com wishes to give me a partial refund only.  Not acceptable.  The problem is this: the site RENEWED my membership WITHOUT MY PERMISSION.  I did not authorize the renewal in the first place.  The refund they provide should be the full amount ($49.95).  The fact they charged my account without my permission is tantamount to theft.There is a feature in the account management screen that allows you to select automatic renewal.  I did not have this feature selected.  When I noticed the charge on my debit card, I obviously needed to log back on in order to attempt to determine how to contact Customer Service about a refund.  Contacting Customer Service through the web site is purposefully dysfunctional (it claims that I must be located in USA or Canada to contact customer service; I am in [redacted].  Isn't [redacted] a part of USA?My position is they did not have my authority to renew the membership in the first place.  Since I have not used any features of the site (contacting other members, etc.) then I should be entitled to a full refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

A refund has been issued. Regarding the user's complaint about lack of communication, we have been communicating with the user via the email address that was registered to the account, [redacted]

Mr. [redacted] has in fact sent messages to other paid members which have indeed been read. We do see that the response rate to his emails is low, but instead of assuming the worst, we recommend improving his profile and the content of his outreach emails. Please also see below regarding our...

policies against artificial activity of any sort, which we do not approve of or tolerate in the slightest.Also, even after filing this complaint, Mr. [redacted] continues to use the site and send out messages to others. As a courtesy we will switch Mr. [redacted] from a 3 month payment to a 1 month payment and refund him the difference, as a partial refund.>>Does FarmersOnly ever send out messages to users on its own just to “spur” activity?Very simply stated: NO WAY!It is really sad that this question even needs be addressed but, alas, we know that some users have been burned on other sites and some of you are inherently skeptical. Therefore, we want to be very explicit: The idea of sending out messages for users without their knowledge and/or on our own is completely against everything we stand for and are striving for in building the FarmersOnly community. We have ZERO tolerance for any artificial or fake activity. We would NEVER create a fake profile, generate a fake message or do anything similar. And let’s just be clear: This would be just a plainly DUMB thing to do. Our members are not fools. Any sort of artificial or fake activity cannot last long. So, no. Period.Moreover, please understand that we go to great lengths to encourage healthy and constructive behavior on our site. And we also go to great lengths to discourage any type of fake or otherwise destructive behavior. We spend a lot of resources on this – much more than anyone realizes. Why would we then let that all go to waste by initiating even the slightest amount of artificial behavior on a site we are working so hard to nurture? It would make no sense. Not for us, and not for our users. And we do not and would not want to have anything to do with it. We hope that’s crystal clear.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Response taken over the phone on 6/15/2015 at 10:32AM by Revdex.com staff (**)
[redacted] from FarmersOnly.com advised the company is willing to refund the consumer when she calls the customer service line at  [redacted]  and provide them with the last four digits of her credit card number. She states anyone that answers the toll free line will be able to assist her as the company requires a form to be completed by the customer service representative.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Yes they did request billing info at the time I signed up. That is how I was allowed the 30 day free trial. I didn't just come up with this idea to go after Farmer's Only. When I saw they were charging me after I did what I was supposed to do I started calling. I have been calling them religiously for months. If I wan't in the right I would have just given up. That's why I contacted the Revdex.com. I just want what belongs to me.
Regards,
[redacted]

The customer has already been switched to a 1 month plan, receiving a refund for the difference. If the refund has not already appeared, it will within 1-2 more business days. Sometimes refunds take slightly longer to post, depending on the customer's financial institution.

Hi there! We never charge any user once their cancel their subscription. In order to assure our customers that we manage cancellations appropriately, we track all cancellations. In [redacted]'s case, he cancelled on 1/19/16 online via login at exactly 1:54PM Eastern time, 4 days after the renewal. The...

reason he provided for his cancellation was "The features of the site are not for me." Between the time of the renewal and the cancellation, he did use his paid privileges. As a courtesy, we will extend to [redacted] a partial refund whereby we switch his subscription to a 1 month only since he has already used paid privileges, and we will refund him the difference. The refund will be processed today and will appear on his card in 2 to 4 business days.

We're sorry you are unhappy. You sent over 45 premium messages subsequent to upgrading thereby using your paid privileges  over a period of 5 days. We tell you very specifically and clearly on the upgrade page, subscription management page, and our terms of use that there are no partial or...

pro-rated refunds and you have used your paid privileges extensively and this is what you agreed to when purchasing. Of course, your subscription has been cancelled based on your request and you will not be charged again. You may also remove your profile completely at any time.

Linda's new account was properly credit on 12/24 and she has been using the site since that time without any issues.