Farrell Woodworks

I have spoken with this guest..? There is normally a one years manufacturer's warranty on the furniture ..? The manufacture is going back and looking at the peeling on a case by case bases..? However this guest furniture is over years old and the manufacturer will not go back over years..? ?

Here are some more pictures of the item that I thought that was being ordered but in a greyish color.? I am tired of Ashley Furniture litigator calling me a liar and trying to throw the blame on the,? as she called them, a third party company that they did not hire stealing the furniture after leaving the store.? That is defamation of their business and each of our character.? Disrespectful to us bothUnacceptable?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [The company continues to state that I rejected the exchange of the bed, which in fact is not true.? They are relying on their incorrect notes and non communication between the actual store and guest care department which do not communicate.? After getting no where with the fixing of the bed and being told it was discontinued I stated I would go in to the store to speak with them directly.? I did this and came to the resolution of having someone come out to fix the bed and bring the correct parts.? The tech didn't show up when scheduled, when rescheduled they showed up with incorrect parts, from this point on it was useless and nothing we did brought about the fixing of our new bed.? Yes, we did wait until the bed was out of warranty to bring up the issue again only because the frustration was so unbearable.? The notes state that all of this communication was going on in March and April so not sure how we are out of warranty when the bed was never put together correctly.? If it was never put together and was damaged to begin with I am not sure how a warranty can be put into place.? I have utilized social media to determine if I am the only one who has had an issue with this company and I am not.? Many people have stated they have also received bad customer service and damaged, cheap furniture.? All I am asking is for help with getting the bed to be functional and they cannot even offer that.? I am extremely unhappy and dissatisfied and expect a resolution or would like a formal complain published through Revdex.com and I will continue to utilize social media to dissuade those from making purchases at this company.] Regards, [redacted] ***

Spoke with guest..? We have the service rescheduled for 1/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below? [Haven' been able to reach them when trying to call back to set an appointment time for them to come take pictures of damageStay on hold for over minutes at a time and never get a responseHave called times today, 1-3-after missing their phone call this morning because I worked last night and have been unable to reach anyone.]? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [I filed a prior complain with the Revdex.com on 3/13/2018, ID# [redacted] ...regarding an issue with a sectional sofa I had purchased from Ashley Furniture in I did receive a call from Ashley furniture on 3/14/after the complaint was submittedMs [redacted] told me that in order to try and get a resolution to my issue, a technician would have to come out to my house to look at the sofaI agreedOn Monday 3/26/18, a technician arrived, took pictures of my sofa, also took pictures of the whole sectionalthe frame work, etcHe then submitted his information onto whomever was to receive itOn 4/13/18, I received a call from Ms [redacted] telling me that the technicians finding were "cushion wear" and that there was nothing they could do, but if I chose to, I could buy new cushions for my sofaMy sectional is not even year old yetI purchased it April and it was delivered to my home July I don't feel that I should have to buy new cushions, and that the quality of this sectional certainly wasn't worth the moneyAshley did replace the loveseat portion of this sectional with a brand new one in Janruary 2018.I am asking for a refund for the sofa part of the sectional.y of this sectional certainly wasn't worth the moneyAshley did replace the love-seat portion of this sectional with a brand new one in January 2018.] Regards, [redacted] ***

I have spoken with the guest.? The TV stand was damaged when we opened it to deliver to the guest.? I have ordered a new one and rescheduled it for 8/31.? We are issuing the guest another $gift card for the inconveniences again?

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Ashley Furniture came and picked up all their furniture and refunded our money Thank youRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ?

We have returned all the furniture and refunded the guest.? I spoke with guest this morning.? This is resolved.?

I have spoken with the guest and? agreed to exchange the pieces as a courtesy even through the guest sign a waiver saying we would not be responsible for the damages.? ? I did explain that we wouldn't refund the extended protection plan since one had nothing to do with the other..? The guest also? signed at the time of purchase that all sale are final once the furniture is delivered..? ?

We agreed to let the guest come and reselect the bedroom group? The new furniture is scheduled to be delivered on 11/

I have spoken with the guest and explained that the warranty on the mattress is through the manufacturer not the store? We are authorized to do the service on the mattress as a dealer? Sealy has voided the warranty on the mattress due to law tags being cut off? We will not be able to replace that mattress due to the manufacturer's warranty being voided? She will need to work with the manufacturer for them to honor the warranty? As a dealer we have to follow their guide lines on mattress'warranties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [The contact from Ashley contacted me to explain how the service plan was supposed to work? The explanation was that every single time a stain is made I must called and submit a new ticket? If we dont call evey time it is considered an "accumulation? of stains"? This is a pretty ridiculous policy because we have kids and stains can happen daily? To expected me to call them every day and potentially have 5-tickets open every week is? unreasonable? expectation? Considering we were told we had to wait 3-weeks to get the actual appointment, you have the potential to have 20+ tickets open with them at a time? That being said, that is the way the protection plan works, and it can't be changed? It would have been nice to have this explained by the Ashley employee who was pushing this plan down our throats when we were checking out and paying for our furniture? I was told they have processed our refund on the 7th of? January? and I? should? expect it sometime this week by mail ( a check)? My main issue now is that I'm losing $from this plan, as I'm only being refunded $on a $plan, and they company(cleaning company) has done nothing for us? It was advertised as a year plan for $and you get it all back after years if you never make a claim? Now we are getting a refund after months (purchase made in May 2015) and losing 30% of what I paid? They are essentially keeping my $and have provided ZERO service to us other than a months long struggle to get anything done with our furniture? I will personally never purchase anything from Ashley again and I think these "protection plans" are a scam? No one is going to call this company every time a stain happens, and since they don't tell you that you have to its easy for them to just never service the plan? They also delay and delay you for weeks when you try to enter a claim, so you can basically never get the service done? I've been told by the Ashley contact that they will not be doing anything else regarding my complaint, but I wanted to make sure the Revdex.com knows that this "protection plan" should be looked at? I know many other people who purchased these and had the same issues, so it isn't just my experience that it is a questionable product.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

The guest purchased in November and we have a no return policy.? We will not be able to cancel the extended protection plan.? You do get a rebate on the cost of the protection plan in the form of an in store credit to be used on a purchased on $or over at the end the five years.? The $refund he agreed to was processed back to the financing on 4/

There is a year warranty on the motor, but the guest would have to paid for the labor, if he didn't have the extended protection plan.? I have left a message for the guest to discuss options.? ?

The guest purchased the furniture in December of and there is normally just a one year warranty again manufacturer's defects on the furniture.? The manufacturer did have issues with some of the durablend fabric, so they are extending the warranty on the one the came from those batches.? The only way they can tell if it was one of those batches is from the serial number.? All the furniture has a serial number on it ? when it leaves the warehouse.? If the serial number is not on the furniture there is nothing we can do for that pieces.? I have forwarded the pictures and the serial numbers for the other piece to see if was in the bad batch.? Just because the sofa and loveseat where purchased at the same time doesn't mean they were manufactured at the same time since the furniture is mass produced.? There are other things that can cause it to peel, such as it drying out from sun light or a guest using cleaner with alcohol in it.? The extended protection only cover accidental and incidental damages.? If there was not accident that happen or if it was not reported in days of the incident the extended protection would cover it.? I have explained all of this to the guest.? I would see if I could get credit but I need the serial number to do so for that item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***