Farrell Woodworks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not want a $in store credit but I will accept a $gift card that I will be able to give to someone else as a present thereby keeping me from having any more interaction with Ashley Furniture
Regards,
*** ***

I have spoken with the guest. We have already canceled the entire order and we didn't charge her the cancellation fee

I have been trying to reach the guest to discuss the damage to the table. We keep missing each others calls.

I have spoken with the guest and apologized that on one called to inform them that the sofa wouldn't be delivered due to a delay with it shipping from the manufacturer We have scheduled it and the loveseat for 11/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm still awaiting a refund of the delivery feeI spoke with a representative at the business & was assured the delivery fee would be refunded back into my accountAs of today I've yet to receive this.
Regards,
*** ***

I have spoken with the guest. We are do a partial delivery tomorrow and the remaining items will be delivered on Saturday. I am giving the guest a $gift card for all the inconveniences

I have left a message for the guest to call me to discuss options.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
appear below
[I filed a prior complain with the Revdex.com on 3/13/2018, ID# ***...regarding an issue with a sectional sofa I had purchased from Ashley Furniture in I did receive a call from Ashley furniture on 3/14/after the complaint was submittedMs*** *** told me that in order to try and get a resolution to my issue, a technician would have to come out to my house to look at the sofaI agreedOn Monday 3/26/18, a technician arrived, took pictures of my sofa, also took pictures of the whole sectionalthe frame work, etcHe then submitted his information onto whomever was to receive itOn 4/13/18, I received a call from Ms*** telling me that the technicians finding were "cushion wear" and that there was nothing they could do, but if I chose to, I could buy new cushions for my sofaMy sectional is not even year old yetI purchased it April and it was delivered to my home July I don't feel that I should have to buy new cushions, and that the quality of this sectional certainly wasn't worth the moneyAshley did replace the loveseat portion of this sectional with a brand new one in Janruary 2018.I am asking for a refund for the sofa part of the sectional.y of this sectional certainly wasn't worth the moneyAshley did replace the love-seat portion of this sectional with a brand new one in January 2018.]
Regards,
*** ***

***: *** ***, tech person, ordered parts for this claim in December. One motor and one power cord was shipped 0n 1-13-16, invoice ***One motor was shipped sometime in January, invoice One switch was shipped sometime in January, invoice I made many calls to Montage looking for information on the second switchMontage did not get the order until 3-31-I called *** *** at Ashley and she told me Ashley has no control over MontageSince this company was contracted to Ashley to do customer service to repair Ashley customer complaintsI am finding I can't get Ashley or Montage to take responsibility or any action to repair these chairsI talked to *** about the switch I was missing and she had on answer to why the switch was not ordered the same time the other switch was orderedI also talked to *** about complaint ***I faxed information Montage ask for on 2-2-16, fax REF# Vippmcta99982XMontage has still not sent a tech to my house to get the parts orderedIt has been weeks since they had this informationI WANT TO HIGHLITE HERE SPME E-MAILS FROM MONTAGE ABOUT HOW THEY CAN NOT CONTACT METHE TECH CALLS AND LEAVES A MESSAGE AND ASK FOR US TO CALL HIM I TRY TO CALL THE TECH BUT HIS PHONES MESSAGE IS 'I AM NOT TAKING MESSAGE AT THIS TIME.' THE TECH SAYS HE WILL CALLBACK IN A COUPLE OF DAYSALMOST EVERY INSTANCE I HAVE TO CALL MONTAGE TO MAKE CONNECTION WITH THE TECHMONTAGE IS SHADING THE TRUTH IN THEIR REPORTSSo the status of this claim has not started as of this dayWhen Montage places the order for the parts it will take 4-weeks, quoting the people at Montage who answer the phoneThe claim has been in Montage/Ashley's files for ten weeksWhen does Ashley/ Montage have too take owner ship for this repairIS THIS A REASONABLE TIME FRAME TO REPAIR THREE CHAIRS UNDER ASHLEY FURNITUR WARRANTY

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

I a previously explained to Ms***, we have a no return policy she actually signed that we wouldn't return anything once the furniture is delivered.. I told her she could contact *** to see if they will refund it but we will not..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Here are pictures of the television stand that I did not order. As I stated before the litigation women tried to accuse me and the moving company of a lot of things that was so disrespectful, I do not accept her accusationsSince I was recorded, you need to listen to the phone conversation. I tried very hard hard to not be in a state that made me lose my integrity but she caused me to step out of my comfort zoneIt does not fitI did not pick crystal. I chose stones (rocks )R*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ashley furniture has attempted times to deliver furniture in showroom condition and failed" They" are in breach of the sales contract what is a "reasonable" amount of time or attempts for them to fulfill their obligation to deliver "Showroom" quality furnitureRegards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't understand why Ashley Furniture cannot reach me all the sudden when they had no issues contacting me last weekI have not received any phone calls from them since last weekI still do not agree with Ashley Furniture's decisionRegards,*** ***

We agreed to let the guest come and reselect the bedroom group The new furniture is scheduled to be delivered on 11/

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have spoken with the guest and apologized for all the confusion with the extended protection plans. I also explained that the reason he was denied was because it was an accumulation of stains. He was to have reported each stain as they happen. We are pro-rating the plan and
refunding it. His wife agreed to the $refund and it was processed on 1/7. He should be receiving it around 1/21. We came out and cleaned of the pieces as a courtesy. He is saying we were to have cleaned every pieces. We normally don't clean the guest furniture. I have emailed service to see if we are cleaning the remainder of the furniture. I told the guest I would get back with him as soon as I heard back from service.

I have spoken with the guest and we have offered to order her another sofa or allow her to reselect due to the smell on the furniture. The guest choice to reselect.. Left message for guest