Farrell Woodworks

claim ID [redacted] and [redacted] We purchased motor driven recliners from Ashley on 9-16-with other items totaling $Part of this cost was an extended warranty at the price of $Early in November two of the chairs' motor function stopped workingWe called Ashley Furniture the middle of November to report that the chairs were disabledAshley referred us to their repair contractor, Montage Furniture Services, address [redacted] We contacted Montage ( [redacted] ) and reported our problemThey instructed us we would have to take pictures of the chairs, show prove of invoice, price paid, information on chairs, serial numbers and other information from the chairsWe took the pictures and had them developedwe sent the pictures and the other information and mailed them hard copies on 11-29-Montage called when they received the requested information and told us they would have to send out their Techperson and he would have to come to our house take pictures and check the motors and other informationWHY? It took days to get the Tech to come to our houseThe techthat came was named [redacted] took pictures but had no equipment to check the motors or the switches to discover the problemWHY? The tech told me he was going to order motor, switches, and power supply cord and have them mailed to our homeWhen they arrive I was to call him to? repair the chairsI never heard or saw this tech againThis is when I stared my phone conversations with people at MontageI called and discussed my problem with ***, ***, ***, ***, and others about the time frame to repair these chairsThe above people told me they were waiting for the techto send information on the parts that was needed to repair the chairs(different than what the techtold me) I could get no one from Montage to take chargeAround the middle of December the third chair became disableSame systems as the other chairsI called Montage and they told me I would have to do the same with this chair as I did with the other two chairs, minus the picturesWHAT? The ordeal was the same with the first two chairsNot knowing what else I could do I went to( Ashley's Bluegrass Pkwy.) I talked to the store manager, [redacted] what was taking placeHe said it was out of his hands [redacted] took all the complaint forms I had with Montage, the papers showing when I bought the furniture, made copies and sent them to Ashley Corporation [redacted] told me I should receive a phone call from corporate in a couple of days(no phone call as of today) Some time in the first two weeks of February [redacted] , the person that handles complaints for Ashley, (###-###-####) called and talked to me about the complaint(not a pleasant call)A few days from talking to [redacted] a another techcalled and out to look at the first two chairsAt this time I had received two motors and two power cordsNo switchesThe Techwas not able to do anything because he believed we need switchesI signed a piece of paper so he could get paid for his service callHe told me he could not do any thing on the third broken chair because it was a different complaint numberHere I need to state the problem is the same with all three chairsWhen he left he said he would come out to repair the chairs when the parts are mailed to our houseNo action at all has been taking on the repair of the three chairs as of this dayMy request now is to get the chairs repaired and a refund of my extended warrantyI was led to believe I was buying extra years to cover the chairsNow I was told by Montage that the extended was to pay for labor if the chairs broke in the first five years?

A credit for the full purchase price of the protection plan was put into my account by Ashley.? Also, Ashley replaced two of my damaged sectional pieces on Saturday, May 5th.? ? Ashley has stated the final two unacceptable sectional pieces will be exchanged on Tuesday, May 29th.? ? Provided they do deliver undamaged/working pieces to us on the 29th the complaint will be resolved.I am uncertain the matter would have been resolved without the help of the Revdex.com.? I really appreciate the assistance.Sincerely, [redacted]

Good afternoon, I thought I have responded to this one. We are giving the guest $off the footboard to keep as is. He should be resolvedThanks [redacted] Bluegrass Pkwy |Louisville, KY 40299] | ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Spoke with lady who said would have to reopen warranty claim but no dates have given regarding service? Tried to call back in response to the company response but left voice mail? I haven't been given a claim number or any dates for service which is the whole reason my claim was opened.Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted] I have been informed by Ashley Furniture that they will NOT refund my purchase or allow me to return it for a refundThey state that I signed a purchase contract and that they will NOT allow me to return it UNLESS I come in to choose another set of THEIR furniture for the same amount of money as the original purchase ? or they will not take back the set I have had so many problems with I was unaware I had moved to North Korea or Russia where I can be forced to purchase something I dont want they attempted to replace flawed merchandise times each time the piece they delivered was as badly damaged as the one they delivered before I dont want to purchase more of their furniture ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? They have sent two other ones out in the last weeks that was in worse shape then the one I had originally deliveredAll I am asking for, is to have them pick up the furniture and refund my moneyI'm an unhappy customer and no longer wish to do business with Ashley FurnitureApparently there is no quality control department at Ashley as I have been told by there deliver man, that there was another customer who purchased the same piece of furniture and it had to be delivered seven times before the customer was satisfiedI was also disappointed in the fact that I was never told that once I buy I'm unable to return was only informed after my complaintAlso, I never received a call from anyone at Ashley,? until after I reached out to the Revdex.com This has been going on since August 16, 2015, my original purchase dateIf there is anything that you can do to assist with my refund, I would be more than gratefulI just want this issue dissolved as quickly as possibleRegards, [redacted] ***? ? ?

The guest ordered the W100-and that is what was picked up by her moving company. The W100-normally comes with stones and crystals but her only had the crystals. We have ordered the stones and Shipped them to her. According to the parts department she has received them. I tried to call her but couldn't leave a message.

Spoke with guest. She has received the parts

I have left a message for the guest to discuss our options..

I have spoken with the guest. I ask the guest email me pictures of the tags that were on the furniture so I could verify that when she purchased is what we gave the company that she hired to pick up the furniture. She became very upset and starting putting word in my
month. She hung up before she would take my email address. The TV stand was a clearance item that was sold as is. That is on her invoice. If the guest will email me pictures of the tags on the furniture with the Items number on them and they are not the items on the invoice to will get her the items she ordered. Also I will not refund the $she paid to have them delivered because she didn't pay that to us, she paid that to the company that she hired to deliver the clearance items because don't deliver as is items

I have spoken with the guest again today. She is emailing me pictures of the items that still aren't repaired. I will contact her with options after I see the pictures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Obviously my issue regarding my furniture delivery has not been resolved or I wouldn't have contacted the Revdex.com due to no one returning my calls from customer serviceI still have scratches and dents in my brand new furniture and a drawer in the storage rails of the bed that does not glide properlyI have no evidence of a phone call back from anyone with customer service and have the phone records to prove itI either need another tech to come out to my house and fully repair all of the damages to my furniture or I need a replacement, which is what was recommended by the tech that came to try to repair the damage on January 27th
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have left a message with the guest to call. We have delivered everything but the ottoman and I will scheduled that once I have spoken with him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
I am getting frustratedI was contacted by the store I am told that my only option was to reselect There is nothing that I need from their store but since they won't give me a refund I went in and picked out a dining room table and an outdoor table I sat and waited for a long time while they tried to get the transaction to go throughI was finally told that they were having a problem and that I could leave and they would have someone call me as soon as they got it figured out I didn't hear from anyone so finally this afternoon I tried calling again getting tired of this I was told that accounting is having a hard time getting the transaction to go through and they would let me know when they got it figured outI am still not living in my apartmentit has been almost a month since the toxic furniture was delivered I am very frustrated that I have to deal with this because of their choice to treat furniture with a chemical that makes consumers sick I am very frustrated and would just like to have my money refunded and be done with thisAgain… I don't need anything but because they are only willing to let me reselect, I am picking out things that I don't need for $1455. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12992499, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The sectional is still not fixed, the quality is substandard, the manufacturer said “if you don’t want the table to chip you will need to seal it because our product is poorly made None of the pieces in the sectional line up and the fabric is coming apart We have pictures and documents to prove our claim We have retained an attorney as of today
Regards,
*** ***

There is only a one year manufacturer's warranty on the bed.. We offered to exchange the under bed storage on the bed at the end of March of last year and the guest refused the exchange. We didn't hear anything from the guest until March of this year at which time the guest was out of the warranty since the bed was purchased 12/16/and delivered in January of 2017. Since the guest refused the exchange and we didn't hear anything back from her until about a year later when she was out of warranty there is nothing we can do for her..

I have left a message for the guest The signed at the time of the sale that he was aware that all sales are final We will repair the furniture to showroom condition and manufacturer's spec We will agreed to allow the guest to reselect another sale as a courtesy but we will not refund the guest

I have spoken with the guest and apologized. We have refunded the delivery fee

I spoke with the guest and the he has received the refund This is resolved