Farrell Woodworks

left message for guest..?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Again, offering to replace the cushions with the same poor quality ? material as the original ones is NOT a resolutionI would just need to replace them again after months of useI NEVER would have bought the sofa in the first place had I known the horrible quality, instead I was misled into believing that my purchase would be backed by the company, but clearly it is not a satisfaction guaranteed type of company
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

I have spoken with the guest and he is going to reselect all the matching pieces?

The guest reselected for a different set and we delivered it on 4/and picked up the other furniture..?

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Spoke with lady who said would have to reopen warranty claim but no dates have given regarding service? Tried to call back in response to the company response but left voice mail? I haven't been given a claim number or any dates for service which is the whole reason my claim was opened.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
All
you did was leave two voicemailsWe spoke earlier today and you offered nothing and said there is nothing you all can doFirst you all said the issue with my bed was because of my floor, when I spoke to customer service they didn't blame my floor or was there any issues that could happen because of my floorYou also said the parts were probably backordered but I knew they weren't because other reps had already checkedI would appreciate it if you all would stop making excuses, resolve the issue, and have financial compensation for this as I have already requestedAll contact needs to be on this site as well
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I requested that Ashley Furniture either acknowledge they lost the paperwork where I signed for the furniture that was delivered or provide a copy of the paperwork if they manage to locate itThe delivery person wrote on that paperwork that the box spring was damagedThe representative I spoke with at Ashley Furniture states they have no record of thisI would also like the delivery fee refunded to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? that I know of they have not even been able to get the exchange to go through? They called yesterday and told me I owe $when in actuality what I selected costs less than the sofa and ottoman?
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

I have spoken with the guest.? ? We just did a? courtesy service.? We are going to do one? more courtesy repair to install the remaining parts he has? in his home.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and,
if it does, will consider this complaint resolved
Regards,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your
reference, details of the offer I reviewed appear below
Business emailed me asking for my phone# and order informationI provided it, and have not been contacted since.? ?
Regards,
*** ***