Farrell Woodworks

Spoken with guest Offered to delivery another TV stand that is in showroom condition and give them $off for the inconvenience or they can reselect for something different He is going to speak with his wife and call me back

I have spoken with the guest. We are delivering on Saturday 8/6.

I have spoken with the guest We are going to allow him to come in and reselect a different bedroom group

I have spoken with the guest. She is now out of warranty. We did have an exchange in the system on 3/20/17. When we called the guest to cancel the exchange she declined the exchange.. She was going to store to see about canceling.. 04/04/was that last
time we heard from the guest until 03/09/18. Since she is out of warranty and refused the original exchange a year ago there is nothing we can do for the guest..

We have returned all the furniture and refunded the guest. I spoke with guest this morning. This is resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ashley Furniture has rejected my request for a refund and return on the defective furniture that they delivered damaged four timesTheir "reselect" option forces me to return to their store and purchase NOT choose another set of furniture a set that I neither want or require from them If I dont choose another set they will not allow a return of the defective set this is not an amicable resolution but one that is being forced down my throat I will never purchase another stick of their merchandise after this disgraceful lack of customer appreciation and service Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[Haven' been able to reach them when trying to call back to set an appointment time for them to come take pictures of damageStay on hold for over minutes at a time and never get a responseHave called times today, 1-3-after missing their phone call this morning because I worked last night and have been unable to reach anyone.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint.? For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

claim ID *** and ***We purchased motor driven recliners from Ashley on
9-16-with other items totaling $Part of this cost was an extended warranty at the price of $Early in November two of the chairs' motor function stopped workingWe called Ashley Furniture the middle of November to report that the chairs were disabledAshley referred us to their repair contractor, Montage Furniture Services, address *** *** *** *** *** *** * *** We contacted Montage (***) and reported our problemThey instructed us we would have to take pictures of the chairs, show prove of invoice, price paid, information on chairs, serial numbers and other information from the chairsWe took the pictures and had them developedwe sent the pictures and the other information and mailed them hard copies on 11-29-Montage called when they received the requested information and told us they would have to send out their Techperson and he would have to come to our house take pictures and check the motors and other informationWHY? It took days to get the Tech to come to our houseThe techthat came was named *** took pictures but had no equipment to check the motors or the switches to discover the problemWHY? The tech told me he was going to order motor, switches, and power supply cord and have them mailed to our homeWhen they arrive I was to call him to? repair the chairsI never heard or saw this tech againThis is when I stared my phone conversations with people at MontageI called and discussed my problem with ***, ***, ***, ***, and others about the time frame to repair these chairsThe above people told me they were waiting for the techto send information on the parts that was needed to repair the chairs(different than what the techtold me) I could get no one from Montage to take chargeAround the middle of December the third chair became disableSame systems as the other chairsI called Montage and they told me I would have to do the same with this chair as I did with the other two chairs, minus the picturesWHAT? The ordeal was the same with the first two chairsNot knowing what else I could do I went to( Ashley's Bluegrass Pkwy.) I talked to the store manager, *** *** what was taking placeHe said it was out of his hands*** took all the complaint forms I had with Montage, the papers showing when I bought the furniture, made copies and sent them to Ashley Corporation*** told me I should receive a phone call from corporate in a couple of days(no phone call as of today) Some time in the first two weeks of February ***, the person that handles complaints for Ashley, (###-###-####) called and talked to me about the complaint(not a pleasant call)A few days from talking to *** a another techcalled and out to look at the first two chairsAt this time I had received two motors and two power cordsNo switchesThe Techwas not able to do anything because he believed we need switchesI signed a piece of paper so he could get paid for his service callHe told me he could not do any thing on the third broken chair because it was a different complaint numberHere I need to state the problem is the same with all three chairsWhen he left he said he would come out to repair the chairs when the parts are mailed to our houseNo action at all has been taking on the repair of the three chairs as of this dayMy request now is to get the chairs repaired and a refund of my extended warrantyI was led to believe I was buying extra years to cover the chairsNow I was told by Montage that the extended was to pay for labor if the chairs broke in the first five years?

I have spoken with the guest? We have refunded the restock fee amount of $back to the guest? This has been resolved?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint.? For your reference, details of the offer I reviewed appear below.Regards,*** ***I have been informed by Ashley Furniture that they will NOT refund my purchase or allow me to return it for a refundThey state that I signed a purchase contract and that they will NOT allow me to return it UNLESS I come in to choose another set of THEIR furniture for the same amount of money as the original purchase ? or they will not take back the set I have had so many problems with I was unaware I had moved to North Korea or Russia where I can be forced to purchase something I dont want they attempted to replace flawed merchandise times each time the piece they delivered was as badly damaged as the one they delivered before I dont want to purchase more of their furniture ?

I have left a message for the guest to discuss..? We have canceled the order and the refund was processed on 1/

I have been working with this guest to resolve their issues.? I have received the pictures of the damaged foundation.? I have left a message to discuss options.?

I have spoken with the guest to let them know we refunded the cost of the protection plan back to the guest financing on 7/27.?

I have spoken with the guestHe outside his one year manufacturer's warranty.? I gave him the number of the extended protection company so he could call them to see if it is something they cover.? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
I stillI still need to be reimbursed for the warranty I paid for in order to be made whole
*** ***

I have spoken with the guest.? There is only a one year warranty on the furniture.? ? There are no notes any were until now about any damage or any issues with a rug.? ? Since the guest is out of warranty we will not be able to send service or exchange the rug

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.[we still have no couch and it will weeks why, was this just lies that you tell customers to get there money]Regards,*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? They have sent two other ones out in the last weeks that was in worse shape then the one I had originally deliveredAll I am asking for, is to have them pick up the furniture and refund my moneyI'm an unhappy customer and no longer wish to do business with Ashley FurnitureApparently there is no quality control department at Ashley as I have been told by there deliver man, that there was another customer who purchased the same piece of furniture and it had to be delivered seven times before the customer was satisfiedI was also disappointed in the fact that I was never told that once I buy I'm unable to return was only informed after my complaintAlso, I never received a call from anyone at Ashley,? until after I reached out to the Revdex.com This has been going on since August 16, 2015, my original purchase dateIf there is anything that you can do to assist with my refund, I would be more than gratefulI just want this issue dissolved as quickly as possibleRegards, *** ***? ? ?

A credit for the full purchase price of the protection plan was put into my account by Ashley.? Also, Ashley replaced two of my damaged sectional pieces on Saturday, May 5th.? ? Ashley has stated the final two unacceptable sectional pieces will be exchanged on Tuesday, May 29th.? ? Provided they do deliver undamaged/working pieces to us on the 29th the complaint will be resolved.I am uncertain the matter would have been resolved without the help of the Revdex.com.? I really appreciate the assistance.Sincerely,*** ***