Filmed Entertainment, Inc.

Review: I never have done business with columbia house and they have sent me to collection without proof of charges.

I've never purchased anything from this company. They sent a bill to my address in 2012 for 80 dollars. I knew I hadn't purchased anything from them and assumed it was a scam. Now this month they've send me to a creditor and they are pursuing collection.Desired Settlement: I would like this charge wiped from my credit report and for them to cease and desist the collection process.

Business

Response:

October 7, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

COLUMBIA HOUSE DVD CLUB

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

We have been unable to locate

an account for [redacted] with the information she has provided.

Please ask [redacted] to

provide us with any previous addresses that may she may have used in the past.

It would be most helpful to receive that part of her credit report that refers

to the account in question. [redacted]

may fax the information and documentation to the fax number noted below.

As soon as we receive

additional information that will enable us to locate an account for [redacted], we will research her inquiry.

You may contact me at

###-###-#### with any questions. The fax number for our office is

###-###-####. You may also send an e-mail to [email protected].

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Hi there,

I received the below email in response to a dispute claim I have filed with the Revdex.com. I have in front of me a collection notice from [redacted] for the amount of $81.86. The account number listed is [redacted]. I have never signed up for this service. I've paid the creditor balance as of today to avoid any harm to my credit for false charges. I would like to be refunded being that neither goods nor services were ever rendered or asked for on this account. (Original email response pasted below)

Thank you,

Regards,

Chloe Gilinsky

Business

Response:

November 24, 2014Dear [redacted]:Thank you for being in touch

regarding [redacted]’s inquiry.With the assistance of the

Revdex.com, we have made every effort to resolve [redacted]’s

concerns. In order to arrive at

resolution, we have processed a refund check for [redacted] in the amount of

$81.46; the check was sent to her [redacted] address on November 9,

2014. We have also closed the COLUMBIA

HOUSE DVD CLUB account with a zero balance.If you have additional

questions, you may contact me at ###-###-#### or via email at [email protected],Brooke KCorrespondence Specialist

Review: They are charging me 49.00 and I have never received any CD's or Dvd's from them. I tried to dispute it off my credit but they refused.

T[redacted] ###-###-####

Account Name: [redacted] Upgrade to my 3-Bureau Credit Report with Scores

Account #: [redacted]XXXX

Payment Status: Seriously past due date / assigned to attorney, collection agency, or credit grantor's internal collection department

Account Type: Collection Account

Balance: $49

Date Open: 12/01/2010

Last Updated: 07/01/2011

Account Status: -

Ter**: 1 Month

Phone #: ###-###-####

Address: [redacted]

Ownership:

Original Creditor: [redacted] Company Sold-to: -

Credit Limit: -

Monthly Payment: -

Past Due Amount: $49Desired Settlement: I would like for this to be taken off of my credit report. The information is inaccurate because it does not belong to me. I have never received anything from them and my credit score is hurting due to this false charge.

Business

Response:

July 8, 2014

Review: I have an account in claims yet I have never had an account with this company. I will not be paying charges for account that I have never heard of.

I was checking my credit and came across an account in claims for $55 from Columbia house dvd. The account was supposedly open on 03/22/2010. However I have no recall of ever opening an account with said company. This charge is bring my credit score down and affecting my way of living.Desired Settlement: I want this charge to be disputed from my name.

Business

Response:

May 1, 2014

Review: fraudulent account

After reviewing my credit report I saw a bill for this company in the amount of $57. I have never had any affliation with this company nor did I authorize anyone to use my information. I made several calls to this company in which their reps told me they couldnt release any information on it because I couldnt verify the account. Of course I couldnt verify because I did not open it. My police report number id [redacted].Desired Settlement: this is not my account this company needs to remove it from my social security number

Business

Response:

February 27, 2014

Review: On credit report, Failure to pay $32 to Columbia House. I have never ordered anything. Acct # [redacted]. [redacted]. [redacted], [redacted]

On credit report it states that I have a failure to pay a balance of $32 to Columbia House. I have never ordered anything, however it says I did on May 2013. The collection Acct # [redacted]. [redacted]. [redacted], [redacted].

Please help me resolve this, because it is severely affecting my credit score and we are trying to purchase a home.

Thank you!Desired Settlement: I would like this to be retroactively erased from my credit score and the balance to be eliminated. I would also like all of my contact information to be definitely erased from their records.

Business

Response:

January 2, 2014

Review: I returned a movie and was waiting for the credit to show on my charge card. I had allowed enough time for them to credit my charge card so I wouldn't have to send payment to the credit card company. On 8/21 I called Columbia House and they said that they have given me a store credit (even though it never showed up as a store credit). I said you have never done that before and I wanted it credited back to my charge card. He spoke with his supervisor and said it would be done. On the day the payment was due on my charge card, I found they still hadn't made the credit, so I had to make the payment, they still hadn't credited my card. It was at that point that I began emailing Columbia House. I kept getting different answers from several different people. One said that my card was already credited back on 8/13. I responded that it was not! I have been checking every day and there isn't a credit showing! I decided to call again on 9/9. A women said that it still showed on Columbia house's system. She asked for my credit card number again and I gave it to her. She said that it would take 7-10 business days to go through. Once again, I checked my charge account, NO CREDIT SHOWING!!! I'm tired of getting the run-a-round! It's only for $25.94, but I could use that on something else. They are a big company, why is it they feel they need to lie to me for $25.94? Also, I never ordered this in the first place! I denied my Directors Selection well in time, but yet they sent it to me.

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my $25.94 credited back to my charge card they have on file. Once the credit goes through. I will remove my charge card and never do business with them again!

Business

Response:

October 2, 2013

Review: I paid for moves I didnt receive and unauthorizd charges to my credit card

I paid for 2 movies july 2013 in the amount of 47.88 and have never received the movies now they charged my account after I removed my info from them and the account was closed on 9/12/2013 ([redacted] name on the account) today 9/18/2013 they charged my account for 22.94 for nothing charge me for a 3 rd movie I have not received my first two from july, plus its fraud when you tell them they can not charge you anymore, they lie and cheat people out of money,such a scam.Desired Settlement: I just want my money returned I have been in contact with columbia house at least 10 times and they only lie I also turned them into my credit card company for fraud they dont try to resolve the problem its only getting worse I cant deal with them anymore. I do have paperwork to prove my case.

Business

Response:

October 1, 2013

Review: No refund for returned ite** not ordered

I cancelled my subscription with Columbia House in July 2103.About a month ago I started to get DVDs from them again even though I had cancelled. I also got a request from them to update my debit card expiration date which I did not honor. Last month I got a dvd from them and then a second one a week o so later I did not order either but they took the money from my debit card once on November 4 for $25.94 and another on October 28 again for $25.94 I called and was instructed to mark the unopened packages Return to sender and would receive a refund which I did not Even more frustrating is there is no phone # to call them unless you sit on the phone for an hour or moreDesired Settlement: would like a refund and to not receive anything else from this business

Business

Response:

December 4, 2013

Review: placing a collections agency after me for an account I never had with them

I RECENTLY CHECKED my credit report and saw I had a [redacted] trying to collect money from Columbia house in the amount of $135 which depending on which credit agency you look at it has different opened days. I have never had Columbia house and never would want to.Desired Settlement: Have this account removed from my credit report and closed, never try to collect from me again or put back on my report

Business

Response:

March 25, 2013

Review: Billed for something I never requested or ordered.

My credit is being docked for a bill that I do not have any knowledge of. Columbia House DVD claims I made an account and have owed them money since March 22, 2010 and the collection for this bill was posted on my credit report on June 24, 2012 and I have not seen this so called report until April 4, 2014. I have never made and account with them, ordered or received any said products from them. They are using a collections agency called [redacted] and are continuing to make my credit score drop. I have done research and found that I am not the only person to experience this same problem, from what I can tell this company is scamming people left and right.Desired Settlement: I want all of my information removed from their system and for this company to stop trying to collect this false debt that is damaging my credit score.

Business

Response:

April 23, 2014

Review: I requested to make one final purchase on this account to fulfill my obligations. I was never given the opportunity to do so.

I did not fulfill my obligation before I moved. By the time they found my correct home address, the account was in collections. I contacted them to make one final purchase and fulfil my obligations. They didnt give me the chance.Desired Settlement: Please allow me to fulfill my obligation by purchasing one more DVD, remove me from collections and update with all three collection agencies "acct is paid in full"

Business

Response:

June 17, 2014

Review: I checked my credit report on [redacted] and saw this collection on my account for $55. I have never purchased anything form this company and I have never had an account with them. I saw [redacted] which is a collection agency trying to collect on Columbia House's behalf. I then saw on the internet that this issue has happened to other consumers and it was fixed quickly after contacting the Revdex.com.Desired Settlement: I want them to have this taken off my credit report because I never purchased anything from them.

Business

Response:

May 21, 2014

Review: I have a charge from columbia house dvd on my credit report for 136 dollars. Until I pulled my credit report...I had never heard of this company.

When I called columbia house, they redirected me to a collection agency called trident without even considering talking to me, in fact the woman was rude and laughed at me. When I spoke with the customer service rep at trident, I told her I wanted to dispute the charge. She read me a prewritten statement then hung up on me. I have no idea what to do or who to contact, but i've never ordered anything from columbia house in my life. These people are scam artists.

Had I never checked my credit report, I would have had no clue that this has been damaging my credit for YEARS! Why did I receive no letter, no phone call, no email? Is it not required by law that companies inform people that they owe a debt? I would have disputed this years ago had I known. If necessary, I will contact a lawyer and sue for damages done to my credit throughout the years.

Columbia house and all other companies for that matter, MUST contact customers (though I was never a customer) to tell them they owe money. A business cannot just charge someone and never inform them. That cannot be legal.Desired Settlement: I want this charge removed and the credit reporting agencies informed of the error.

If this is not fixed, I will sue for damages done through negligence. You must inform people they owe you money. I was never informed.

Business

Response:

May 1, 2013

Review: Account was closed in 2/11 and was reopened without my permission on 5/13. Charges were made to my account and product sent without my permission

I closed my account in 2/11 and it was reopened by this company without my permission on 5/13 I incurred over $120.00 in charges and product not including overdraft fees in some cases. I contacted the company on 9/20/13 by phone 4 times and 2 times by e-mail asking for this account to be closed and to send the product back for a full return. As of 10/12/13 the account is still shown open and has a account balance of $48.00 of which I have not authorized any purchases. The I have returned non wanted and unused product back to the company on 10/8/13 total amount of product returned was $122.91. The account shows a debt of $48.00 in which I do not owe and I believe that the company will deduct that imaginary charge off of the total that is owed back to me. Plus my main concern is that the account is still active even after I have spoken to 4 separate employees from this company to close the account and charges are continuing to occur on my account. I do not want to have to close the bank account I have open because then they will not be able to credit my money back to my account that is owed and in leaving it open I am still occurring charges from this company. the account in question is account number [redacted] Under [redacted] I was informed by 2 of the 4 employees that I spoke to that my account was reactivated even though it had been closed for 2 years because of a system upgrade they have done to their company computer system.Desired Settlement: I would like my full $122.91 credited back to my bank account and for this company to finally close this account once and for all and I wish to never conduct business with them again.

Business

Response:

October 22, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

COLUMBIA HOUSE DVD CLUB Account # [redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

Please assure **. [redacted] that his COLUMBIA HOUSE DVD CLUB account is now closed with a zero balance. Our records do not show that the account was closed previously and reactivated.

Since the account appears to have been an open/active account, and we have no record of receiving responses from **. [redacted] declining four Director’s Selections, we automatically shipped them to him on August 8, 2013, September 17, 2013, September 24, 2103 and October 2, 2013. We applied total charges of $122.91 to **. [redacted]’s [redacted] on file for these shipments.

We have issued a credit of $122.91 to **. [redacted]’s [redacted]. **. [redacted] may keep any books he received and has not returned, with our compliments.

We have removed **. [redacted]’s name, address and email address from our solicitation lists.

We trust this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Nov 14, 2013 at 2:52 PM

Subject: [redacted] Complaint #[redacted]

To: [email protected]

My name is [redacted] I previously sent a complaint to your company regarding an issue I was having with Columbia House DVD Club. The issue was to have been resolved and a refund was to be credited to my Checking account through the debit card that they have on file. This resolution with Columbia House and myself was agreed upon on 10/22/2013 an a refund in the amount of $122.91 was to be issued. I received an e-mail confirming that this was to take place, but unfortunately this still has not occurred. I returned their product prior to filing my complaint with your company to resolve this issue, and even under their return policy I should have received the refund but still have not. I have since closed the checking account that the refund was to be placed in on 11/14/2013.

The reason for closing my checking account was due to the fact that another charge was trying to be placed on that account on 11/12/2013 for another movie in the amount of $22.48. I had my bank put a block on all charges that would be coming from a company charge noted as DBI Columbia House. They did not allow the charge to go through an it was dropped off.

My main concern here is in three parts; 1st the account that I have asked 6 times to be closed is obviously still open, and trying to make charges to my account. 2nd I still have not received my refund of $122.91 even though I have followed their company policy of returning their merchandise which is stated on their own paper work to take 4 weeks to receive monies back. I have sent their product back to them on 10/10/2013; even though in their e-mail they stated that I could keep the products and still receive the refund with their compliments, from a company representative that responded back to your company in the resolution e-mail. Finally the fact that I had to close my checking account that was linked to that property for bills and misc items. I had to personally go and close a account be reissued a new debit card, contact all my billing people and update the new info to them so that my bills could be paid.

I feel that I have done way to may things and altered my life and schedule in order to have an account closed and a refund of $122.91 returned to me. This is almost ridiculous of the steps I have to jump through in order to close an account and receive such a small amount of a refund. Since I have gone this far I might as well get my money back because I do not have the product to justify losing the amount of $122.91.

I would like a check mailed to my current address in the amount of $122.91 and to have this account finally close once and for all. I do not wish to give out my new debit information because of the lack of concern from this company to resolve any issues that they might face.

Thank you and I look forward to resolving this in a timely matter, I have been trying to resolve this issue with this company since 09/21/2013

Regards,

Business

Response:

I am responding to the follow-up inquiry your office forwarded for **. [redacted].

Our records show that we issued two credits to **. [redacted]’s [redacted]: one on December 5, 2013 for $22.95, and one on January 2, 2014 for $80.00.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Correspondence Specialist

Email: [email protected]

Review: I called several times to report a charge on my credit was not mine and no one ever returned my calls or emails.

I was illegally billed for a product that I never purchased. I never even heard of this place until I saw it on my credit. I have called several times and nobody ever returned my calls or emails. I called last year November 18, January 17, March 27, May 8, and July 26. I'm really wasting my time with calling and trying to find someone to delete this off of my credit. I disputed this same item twice with no response. This is stopping my credit score to increase and getting a loan for a house.Desired Settlement: I want this off of my credit and for this company NOT to do other victims the same day they did me.

Business

Response:

November 15, 2013

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

March 26, 2013

Review: Columbia House DVD/[redacted] allege that I owe $50 for an account I never opened at an address where I didn't live at that time (2006).

Columbia House DVD/[redacted] allege that in 2006 I opened an account with them and accrued a debt of $50 to an address: [redacted] NC [redacted]. I never opened said account, never signed anything, never received any DVDs, and did not live at that address at that time (I was living in [redacted] VA as drivers license records will show). In fact, I've never had any contact with this company until this incident. I have not seen any proof of this debt nor have received any written collection notice. They have started a debt collection to [redacted] Management in [redacted] GA. They have reported this false information to [redacted] and [redacted] (report number [redacted]) and I need them to delete this information because it is hurting my credit score.Desired Settlement: Erase all record of this false debt and report to [redacted] Management to delete this collection. Then report to the credit report agencies that this collection needs to be deleted from record.

Business

Response:

October

7, 2014Dear

[redacted]:I am

responding to the follow-up inquiry your office forwarded for [redacted].As noted in our earlier

response, our records indicate that this COLUMBIA HOUSE DVD CLUB account was

opened in [redacted]’s name on August 13, 2006. The address on record is [redacted], NC [redacted]. With regard to

account activity, our records show that DVD purchases totaling $70.28 were

shipped and paid for.We are unable to provide a

copy of the membership agreement associated with this enrollment, as we retain

enrollment information for a limited period of time. When consumers join our Club

they agree to the terms of membership, including the commitment to purchase a

certain number of DVDs within a specified time period. As noted previously, the purchase commitment

associated with this membership was to buy 2 DVDs at regular Club price within

2 years. When the purchase commitment

was not fulfilled within the 2-year period, on November 7, 2008, we added the

$49.88 charge to the account.This DVD Club account is

closed in our records. In addition, we

have confirmed with [redacted] ([redacted]) that they have closed

their file and taken steps to remove any adverse information pertaining to this

DVD Club account from [redacted]’s credit report.We trust this information is

helpful. If [redacted] would like

additional assurance regarding the status of this account, she might want to

consider contacting [redacted] directly. You

may contact me at ###-###-#### with any questions. You may also send

an e-mail to [email protected],Kaitlynne GCorrespondence

Specialist

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I do not understand the language used by the company. While they put forth the claim that I opened this account (false), they don't provide any information to validate their claim (like what address they are talking about, a signature from me, etc.). Then they go on to say that that the file is closed. What is really going on here? What kind of proof is there that this isn't going to be reopened or that it's really off my file? They make it seem like the collection agency is stopping the collection, but they aren't? I don't understand where this leaves me.

Regards,

Business

Response:

See attached document.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Sarah Vingoe

Review: Failure to honor my request to terminate my account.

On Aug 6th, 2014 I sent a written request via email which was acknowledged through an automated response as well as an email from one of their customer service representatives. Instead of closing my account they converted it to a Member Choice account and said I would no longer need to respond to Director's Selection notifications and shipments would not be automatically shipped to my house at my expense.

It's now 60 days later and I still am receiving the Director's Selection notifications and I've sent another written request as of 10/8/2014 to cancel all services under my name permanently.

This company has continuously manipulated data in their records in an attempt to recover money for goods not delivered. I currently have a collection account for $60 on my credit report from [redacted] Acquisitions LLC on behalf of Columbia House DVD Club who's parent company is Direct Brands, Inc. for which I have no record of nor have I received any goods to substantiate the claim. When I inquired about the account history to try and review the transactions they claimed I owed the $60 for, their own website showed that I had "No Account History".

This company seems to utilize unfair business practices to manipulate individuals credit reports to generate unearned revenue and I believe that it needs to be stopped.

Please let me know if you can help me!

Thank you!!!Desired Settlement: I have two simple requests:

1. I'm requesting is that my account and any and all services offered under my name by Direct Brands, Inc. and its subsidiary Columbia House are closed permanently.

2. The collection for $60 by [redacted] on behalf of Columbia House be removed from my credit.

Business

Response:

November 12, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Upon review, our records show

that we have two COLUMBIA HOUSE DVD CLUB accounts in [redacted]’s name.Account # [redacted]According to our records,

there was an outstanding balance on this DVD Club account for 1 DVD that we

shipped to [redacted] on October 15, 2009 ($25.94) and 1 DVD that we shipped on

December 18, 2009 ($25.94). We shipped

the selections to the address on the account ([redacted], CA

[redacted]). When we did not receive payment for these shipments, we added 3 late

charges (on November 27, 2009, December 25, 2009 and January 22, 2010), in

accordance with our delinquent payment policies. Although we sent numerous

letters to the [redacted]. address, we did not receive payment of the $60.88

balance. We placed the debt in

collections and subsequently sold the account to [redacted].Although we are not the

creditor of record, we have contacted [redacted] on [redacted]’s behalf. [redacted] informs us that they have closed the

account and taken steps to remove this account from [redacted]’s credit report.If [redacted] would like to

contact [redacted] directly, he may do so at [redacted], ###-###-####.Account #[redacted]According to our records, [redacted] returned a Featured Selection which was originally shipped to him on

December 18, 2009. We applied a credit

of $28.94 to the account on February 9, 2010.

This account is now closed with a zero balance.We trust this resolves [redacted]’s concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected],Brooke KCorrespondence Specialist

Review: I have a derogatory mark on my credit for $130 from Columbia House dvd for an account I did not open in December 2010 or at any other time.

There is a derogatory mark on my credit report from [redacted] for Columbia House DVD for an account I never set up. The account was apparently opened on December 15, 2010 and sent to collections on June 24,2012. I have never recieved anything from Columbia House DVD or have I ever ordered $130 worth of anything from them. I would like this removed from all credit bureaus concerning my credit score.Desired Settlement: I would like the derogatory mark removed from my credit report, all three bureaus please.

Business

Response:

March 29, 2015?Dear [redacted]:Upon review, our records indicate that a

COLUMBIA HOUSE DVD CLUB membership account was opened in [redacted]’s name on

April 15, 2008. We shipped the enrollment package on April 15, 2008 and charged

$5.00 to the Club account for the shipment.The purchase commitment associated with

this membership was to buy 5 DVDs at regular Club price within 1 year of

enrollment. When the purchase commitment

was not fulfilled within the specified time period, we added a charge of

$124.70 to the account. This amount

represents the cost of the 5 DVDs remaining in the purchase commitment, plus

shipping and processing charges. When the account balance of $129.70 remained

unpaid, we placed the debt in collections with our agency, [redacted] ([redacted]).We have

contacted [redacted] and instructed that they close their file and cease collection

efforts. [redacted] assures us that they have

closed the file and taken steps to remove any adverse information from [redacted]’s credit report.We have closed this DVD Club account

with a zero balance. [redacted] may disregard any Club communications she may

receive. We

trust this resolves [redacted]’s concerns. You

may contact me at ###-###-#### with any questions. You may also send

an e-mail to [email protected]. Sincerely,

Consumer

Response:

Smith - Revdex.com rebuttal response.Revised

Review: Unauthorized Charges to Credit Card

In October of 2012, I had contacted Columbia House and requested that my account be closed and that my credit card be removed from this account due to the fact that they were sending Director's Selections before I have given the chance to delcine them. I spoke with a Supervisor and informed them that I wanted to cancel this account cause they were doing things that we not proper. I was informed that is account would be closed and that my credit card would be removed. This morning March 14, there was a charge to my credit card for $80.31 from Columbia House for a commitment fullfilment, after we had requested that this account be closed and creit card be removed.Desired Settlement: I would like this amount refunded to me as soon as possible. becuase it was not authorized.

Business

Response:

March 25, 2013