Filmed Entertainment, Inc.

Review: I am writing to dispute the collection on account number [redacted] originally under DIRECT BRANDS INC. COLUMBIA HOUSE. According to my credit report I owe this company $192.00 and the account was supposedly opened in 2006. I have to my knowledge never had an account with Columbia House for any of their products and not only that but at the time the account was opened I would have been under 18 years old and I do not believe I would have been allowed to open the account. To my knowledge this account appears to be fraudulent. I made multiple attempts to get information on this account from Direct Brands and they do not have anything on file. I have attached a police report with this letter. I appreciate your assistance in this matter.Desired Settlement: I wish to be contacted and have the negative information removed from my credit report. I have made several attempts to contact this company and all have failed.

Business

Response:

September 4, 2013

Review: I was not notified in writing that the debt was valid or given an amount due or a date that the amount would be due.

I had an account with Columbia House DVD Club in August of 2012. I was unaware that there was a balance due on the account. I also was unaware that they would be adding this negative information to my credit report. I found out after having my credit run for an auto loan. This is the only negative report on my credit and it caused me to be denied for the car loan in question.Desired Settlement: I wish to have this negative item removed from my credit report as it is not a valid debt.I would also like for Columbia House to start following the law when it comes to someone's credit. I worked hard to build my credit over 9 years and now I have a negative item on there.

Business

Response:

August 6, 2013

Review: Columbia House has not honored their promise to refund my money after I returned DVDs that I did not request.

I have had an account with Columbia House for years. I recently let my credit card expire and did not renew it because I no longer wanted them to have my new number. Columbia House continuously charged my expired card until they were able to get money off of it. Even though that card was paid off, I now have charges on it from them. They sent me one movie. I called and cancelled my membership and was told to send the movie back and they would refund my money. I sent it back. Two weeks later, I recieved another movie that was again charged to my credit card even though my account was cancelled. They are ruthless. All they want is money and dont care that I am paying interest on a paid off card waiting for them to refund my money. I have emailed them, called them, and still no response. I just want my money back and no further contact from them.Desired Settlement: I want my money refunded ASAP. Im tired of paying on a credit card I paid off months ago.

Business

Response:

July 23, 2013

Review: Failure to correct billing double charging me and refuse to help

Dear Revdex.com I started this club years ago and some how they re open the account and send me DVD and continue to send I return them and only a few times I said I will keep two at $7 each they charged me double and the company will not correct I spoke to a young lady at one time months back she said she had corrected and I owe them was $14 however she said since we have given you such a headache I will put it in the notes to have a supervisor remove all charges but its not a 100% I said that is fine I filed a complaint someone said they are out of business they are not a business out of business would not be billing me $43.88 account #[redacted] can you please forward my complaint to the Local Attorney General in your area or where the company has a corporate office and FTC thank youDesired Settlement: drop the charges.

Business

Response:

Review: They are trying to charge me for Dvd's that I never opened and always sent back to them.

I was a member with this DVD Club, during that time, they sent me what is called "Directors Selection" every month which I always sent back without opening. During my membership I did purchase the required amount of products to fulfill the contract. After which I tried to cancel my membership multiple times with no satisfaction until this past month. A few weeks after I completed the cancellation I received a bill for $138.70 for 7 DVDs I never received and if I did I returned them without opening the box, so I would have no idea what they were. The charges are:

1/2/14- Despicable Me 2- $6.00

5/5/14- Late Fee Charge- $3.00

1/10/14- Fast & Furious 6- $25.94

1/27/14- Elysium- $25.94

2/12/14- Lee Daniels' The Butler- $25.94

2/26/14- Cloudy With a Chance of Meatballs 2- $25.94

4/23/14- The Hunger Games: Catching Fire- $25.94

This was the first and only bill I had ever received for these and was furious because I have not kept any of these movies.Desired Settlement: Remove the charges from the account and close the account as it should be already. Also to not send me anymore products.

Business

Response:

June 11, 2014

Review: I never owned a Columbia House DVD membership..and have notified this company numerous times. This now shows up on my credit scores.

I NEVER opened an account with Columbia House and they have reported me to all 3 credit reporting companies as owing a balance of $79.00.Desired Settlement: I want this removed from all 3 credit reporting companies immediately.

Business

Response:

April 16, 2014

Review: I have an account on collections from Columbia house of dvd when I never purchase or open an account with them specially last year I need resolved

Owe amount 34.00Desired Settlement: Remove from collections I never purchase anything from house of dvd nor received

Business

Response:

April 10, 2014

Review: Filled a collection against me though I have never used their services. Has been very difficult to contact in order to fix. Online reviewers say same.

I went to apply for a home loan, and was surprised to find that my formerly spotless credit report now said that I had an outstanding collection notice from 7/13 attributed to the Columbia House DVD Club. I had never heard of this company and had no idea what they did or how they got my name, but I went online to try to find a customer service number at which to call them and get this resolved. I found their website easily, but they had no phone number listed. I opted to send them an email asking for explanation and a better form of contact. My complaint was almost immediately replied to by a generic email that said they were "continuing to implement upgrades to (their) system" and that "there may be a delay in responding to (my) inquiry."

When I looked a little bit further online I came to find that there were numerous reports of fraudulent charges and collection notices attributed to this company. Many of which mentioned that when they tried to contact Columbia House DVD, they were given quite the run-around and often times were unable to resolve the issue. All of which came from varied locations around the country.

My husband and I finally found a number after lots of online searching, and though we reached a customer service representative, they were not able to tell us anything about the account or the charges. Said they would "call us in 1-2 business days," but we have yet to hear back.

Based on our experience, as well as those of the other reviews we found online, I believe this is most definitely a company whose practices warrant investigation, if one has not already been started.Desired Settlement: I want my credit score fixed, the charges nullified, and I would like them to be under heavy scrutiny so that no one else is put through this financial stressor.

Business

Response:

November 20, 2013

Review: Debt for a service I never asked for or received, debt for $118 is from 2005, showed up on credit report yesterday.

I have a collection for 118 dollars show up on my credit report yesterday, the credit reporting agency is in [redacted], and they say the debt is from Columbia House, from 2005. This is the first I have heard of a debt to them. I never asked for or received any services from Columbia House and would like this fraudulent debt removed from my credit report.Desired Settlement: Fraudulent debt removed from credit report.

Business

Response:

October 2, 2013

Review: Billed to wrong person with same name, and failure to have removed from credit report effecting credit report.

SUBJ: COLUMBIA HOUSE DVD

ACCOUNT IN QUESTION: OPENED DEC.15TH 2010 IN

HIGHLAND, N.Y.

ACCOUNT FORWARDED TO RECEIVABLE PERFORMANCE MANAGEMENT (R.P.M.)/ESCALATIONS FOR COLLECTIONS

###-###-####

This account was fraudulently opened by a individual with the same name. Upon review of my credit report a debt was forwarded to RPM/Escalations for collections for the amount of $130.00.

In addition, I have never had an account with Columbia house.

After talking with R.P.M/Escaltions representatives Jillian & Tianne on Sept 15th and Oct 2nd 2014 they both had verified that the account was opened and located in Highland, New York. I have NEVER LIVED in or VISITED this location where the account was fraudulently opened.

Both RPM/Escaltions representatives had asked me to forward a copy of my credit report to verify my places of residence in which I did, both had agreed upon receiving my attachments (credit report) via e-mail that I never lived or opened an account in Highland N.Y. they both had stated that they would forward this information to the proper personnel to have this debt/collections removed from my credit report.

As of today Oct 26th 2014 nothing has been changed on my credit report.Desired Settlement: To have this debt/collection REMOVED from my credit report immediately.

Business

Response:

December 3, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].We have been unable to locate

a COLUMBIA HOUSE DVD CLUB account with the information [redacted] has

provided. It would be helpful if Mr.

Quinn could please provide us with a copy of the section of his credit report

that pertains to the DVD Club. [redacted]

may fax it to me at ###-###-####, ATTN: Brooke K[redacted].We will address [redacted]’s

concerns once we receive this additional information.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: Columbia House sent me 3 DVDs that I did not order and charged my credit card $27.50 per DVD. They have received the DVDs but didn't credit my card.

The practice was to email a "Directors Selection" to me each month and I could chose to accept or decline it. They admitted there was a "glitch" and the emails were not sent starting July 2014 so I didn't have an opportunity to make my choice. They sent me 3 DVDs I didn't order and charged my credit card $27.50 on July 10th, July 20th and August 26th for a total of $82.50.I immediately returned the DVDs upon receipt.Despite numerous calls in which they admitted that they had received the DVDs, they have not given me any credit to date. I have spent hours on hold and have spoken to several representatives and supervisors but still no credits have been issued.Desired Settlement: I want them to credit the $82.50 back to my card or send me a check.

Business

Response:

November 24, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted]

that we are processing a refund in the amount of $82.50 to his/her credit card.We hope that this resolves

[redacted]’s inquiry.You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected],Brooke K

Review: I was charged for a movie that I never received. I was told I would receive a refund and never received it.

According to Columbia House I failed to respond to my Directors Selection Choice for July 2014, in return I was automatically ordered Lego Movie. I received no email or notice saying a purchase had been made or shipped or delivered. I had no knowledge of the charge until I received my [redacted] Card bill and the charge was on it. I was charged $27.50 for the movie. On August 7th a Columbia House representative named Joseph S[redacted] informed me that the movie was shipped on July 17th and would take three weeks to be delivered, however at the time of that email three weeks had already passed, and no movie had arrived. When I checked my account on columbiahouse.com it showed no recent ordered and no orders for the past 12 months. Also on August 7th, Joseph S[redacted] the representative for Columbia House said that since I did not receive the movie, that a refund would be issued. I still have not received this said refund and it has been almost a month and I have not received the credit back on my [redacted] Card. Note I still haven't received this Lego Movie that Columbia House claims to have send but curiously is not anywhere in my order history.Desired Settlement: I want my refund of $27.50 and after I receive it I want my account with Columbia House cancelled

Business

Response:

October

28, 2014 Dear

[redacted]:This

is in response to the inquiry your office forwarded for [redacted].We are currently researching [redacted]’s

account and gathering information. We

will send our response as soon as possible.If

you have additional questions, please contact me at ###-###-#### or

send an e-mail to [email protected]. Sincerely,Brooke KCorrespondence

Specialist

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have been told that Columbia House is researching my issue since August 7th Joseph S[redacted] (at Columbia House) emailed me and said he was researching and will process my refund as quick as possible. Then again on August 26th I reached out again and was told the same thing by "Jeff" at Columbia House that my concern was being forwarded on. Still by September no refund, I called and was told my refund was being reviewed and because there was no action made I submitted a complaint to the Revdex.com. Since then it has taken Columbia House eight weeks to respond to the Revdex.com and still I am getting the same answer of my complaint being researched. Might I add, there is still no record of this item in my past orders and I have never received the item. After of months of waiting, I disputed the charge with my credit card company. In my complain tot the Revdex.com I requested my account be cancelled by Columbia House, in addition I went on to their website to cancel my account several times and was unsuccessful. Cancel my account with Columbia House, I will not be doing business with any company that puts customers on the back burner. I am requesting this be done immediately.

I've attached a copy of the email correspondence with Columbia House

Regards,

Business

Response:

November

5, 2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

[redacted]

COLUMBIA HOUSE DVD CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]

I am

responding to the follow-up inquiry your office forwarded for [redacted].

Please assure [redacted] that we

have refunded $25.94 to the [redacted] card on file. We are processing an additional refund of $1.56

to the [redacted] card for a total refund amount of $27.50.

We have closed [redacted]’s

COLUMBIA HOUSE DVD CLUB account. [redacted] may receive up to two additional mailings

from the Club; she may disregard them as they were already in process prior to

the closure of her account.

We certainly regret that [redacted] experienced a delay in receiving her

refund; we trust this resolves her concerns.

You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected].

Sincerely,

Brooke

K[redacted]

Correspondence

Specialist

Email: [email protected]

Review: 11/05/13, 11/19/13, 01/26/14, 07/08/14 I canceled my account on each of these dates. Columbia House refuses to stop charging me. Please help.

11/05/13 Tony, 11/19/13 Zachary, 01/26/13 Stephanie, 02/21/14 Joey, 07/08/14 James. Each time to cancel my account. The account was always confirmed as canceled. October 7,2014 I received a notice showing that I owe for the Hangover 3 from 11/29/13 invoice# [redacted], a prior purchase of 2.00 on 11/16/2013, and a late fee from 1/10/14, and 5/28/14 ? Account #[redacted]. They always tell me my account has been closed and this issue resolved but then I keep getting a bill for something they did not send.Please help. Thank you for any consideration.Desired Settlement: Please cancel my account. Please stop charging me for items, late fees, and transactions that I did not incur. Please do not call or contact me in any capacity ever again. Thank-you.

Business

Response:

October 29, 2014

Ms. Ida Vaghari

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

COLUMBIA HOUSE

DVD CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

This will confirm that [redacted]’s COLUMBIA HOUSE DVD CLUB account has been canceled and is now

closed with a zero balance.

We have also removed [redacted]’s name, address and email address from our solicitation

lists. [redacted] may disregard

any communications she receives from the Club.

We trust this resolves [redacted]’s concerns.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: unable to login to refuse delivery. col house acknowledged problem but is refusing the movies I sent back to them. Will not accept movies or credit me

Col house emails "directors picks" that you are supposed to accept or decline. I decline ALL. If you don't decline, they send to you and charge you. Three times I was unable to log-in to decline. I addressed their cust support team and they acknowleged the problem and corrected the log-in issues. During the time I could not log in to decline, they sent three movies. I tried to mail all three movies back to them and they "refused/Return to sender."...and are charging me $80+. I've fulfilled all of my obligations to my col house membership.Desired Settlement: Accept the movies I have returned and credit back the $80+ to my account and end my relationship with Columbia House.

Business

Response:

December 4, 2013

Review: I have never been apart of columbia house dvd I've in fact never heard of the company until I checked my credit and I had a collection debt from them.

My credit report states I owe them $58.00. I never received any notifications of being delinquent which makes sense, because I have never been affiliated with this company. They are ruining my credit score and it is not fair to honest hard working people.Desired Settlement: I want them to immediately remove the collection from all three credit reporting agencies.

Business

Response:

September

23, 2014Dear

[redacted]:I am

responding to the inquiry your office forwarded for [redacted].On review, our records indicate that a COLUMBIA

HOUSE DVD CLUB account was opened in [redacted]’ name on August 30, 2006. We shipped an enrollment package to the

address on the account ([redacted], FL [redacted]) and

billed $5.30 to the DVD Club account for the shipment. When we did not receive payment, we added two

late charges, at $3.00 each, in accordance with our delinquent payment

policies.The purchase commitment

associated with this membership was to buy 2 DVDs at regular Club price within

1 year. When the commitment was not

fulfilled within the specified time period we added a charge of $46.52 to the

Club account. This amount represents the cost of the 2 DVDs remaining in the

purchase commitment, plus shipping and processing charges and tax.Since the debt of $57.82

remained unpaid, we placed the account in collections. We subsequently sold the

account to [redacted] ([redacted]).Though we are not the creditor

of record, as a courtesy we have contacted [redacted] on [redacted]’ behalf. We have requested that [redacted] close the account

and remove any negative information regarding the DVD Club account from [redacted]s’ credit report. On September 17, 2014, [redacted] confirmed that they have

taken these steps.[redacted]’ may contact [redacted]

directly at:[redacted]

([redacted]You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected], Kaitlynne GCorrespondence

Specialist

Review: I received a dvd and bill for more that I didn't order.

Columbia House sent a dvd RED DAWN that I didn't order. I immediately called them to tell them I didn't know where they got my name, but I didn't order anything from them and not to send anything else,because I wouldn't pay for them. I told them to send me a postpaid. envelope and I would send the movie back, but they said I had to pay to send it back. I looked online about complaints against them and other people still had bad credit after sending the movies back. Now years later, they have turned it over to a collections agency affecting my credit score. The amount is now $130.00. I think this Co. should be forced out of business for its shady business practices. Thanks, Linda HinkleyDesired Settlement: To have my credit restored with the bill gone. I would also like the Revdex.com to check into their business practices and act accordingly.

Business

Response:

August 5, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

COLUMBIA HOUSE DVD CLUB Account #

[redacted]

[redacted]

Dear Ms. Vaghari:

I am responding to the

inquiry your office forwarded for [redacted].

Our records indicate that a

COLUMBIA HOUSE DVD CLUB account was opened in [redacted]’s name on June 1,

2008. We shipped the enrollment package

on June 1, 2008, and charged $5.00 to the account. The address in our account records is [redacted] VA [redacted].

The purchase commitment

associated with this membership was to buy 5 books at regular Club price within

1 year of enrollment. When the purchase commitment was not fulfilled within the

specified time period, we added a charge of $124.70 to the account. This amount

represents the cost of the 5 books remaining in the purchase commitment, plus

shipping and processing charges.

When we did not receive

payment of the outstanding balance of $129.70, we placed the debt in

collections. We subsequently sold this

account to [redacted] ([redacted]).

Though we are not the

creditor of record, as an accommodation we have contacted [redacted] on [redacted]’s

behalf. [redacted] informs us that they

have closed the file and taken steps to remove any adverse information from [redacted]’s credit report.

[redacted] may also contact

[redacted] directly at:

PO Box [redacted]

Cranston, RI [redacted]

###-###-####

You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

Review: [redacted] and Columbia House Mysterious Credit Alert

I monitor my credit accounts very closely and even pay for alerts. I received an alert this week stating that Columbia House and [redacted] had filed against my credit report.

I called [redacted] immediately and asked for information on this account in which they stated a charge of $21.94 was owed from 2006. I informed them I had received no communication at all through mail, email, or phone on this and have no knowledge of this account. I would happily pay $21.94 if that was truly mine. This was tied to a PO box in [redacted] they said which I live in [redacted].

I work for a major Medical Facility and have high security clearance which a credit score is part of I need to have this removed from the credit agencies.

Based on my findings online this is outside the three year statue of limitations in [redacted] and out of the 6 year window in the state of [redacted].Desired Settlement: Have removed from Credit report.

Business

Response:

March 25, 2013

Review: I returned 3 DVD sets on Sep 9 2013 that I paid for by check. They are telling me it will take longer than 6 weeks to get my refund. They want to put a credit on my account to where I have to get books or DVD to get my money back. I want my cash refund. I bought these as a gift for my uncle who passed away so I returned them for a complete refundI griped and complained. They said since I was a long time customer and I was so upset with them and told them I wouldn't deal with them ever again they would credit my account for the $55 PLUS issue me a refund check for $55 and rush the refund check through. I have yet to receive either one. It's been over a month and still no refund just getting a run around. I want what was promised me.1. A complete refund and 2. The credit they promised me for waiting so long and the hassle I've gone through!!!!! It's been a night mare. I've been on hold for 45 min several times and got no answer, I've tried all day and kept getting busy signal for 24 hrs., I've written emails and letters and 1 email was answered a month later saying it takes longer than 6 weeks BUT they could give me a credit on my account.I am being punished for using cash and not a credit card which isn't fair.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

As I was promised: 1. A complete refund. 2. The $55 credit the promised me for being so hassled and being a long time customer and all the stress. The supervisor promised me BOTH!!!!!

Business

Response:

December 3, 2013

Review: billing things I never purchased or agreed to purchase account sent to collection

I ran my credit report and saw a derogatory charge from Columbia House ([redacted]). I have never had this account, is was showing in collections for $120.00 I did some research and found out that im not the only one they have done this to alot of people. The account is [redacted] and they say its from 2007. im really worried because my payment history is 100 percent perfect and this is affecting my credit alot. And it isnt even mine.Desired Settlement: I want this charged removed immediatly from collection and from my credit report. as I have nothing to do with this company

Business

Response:

October 4, 2013

Review: Columbia House is sending me dvds that I didn't order and charged me fullprice fpr my enrollment dvds--over 100 dollars instead of the intro price an

Emailed 3 times no answer. Tried to call all day and the cust svc doesn't even ring--not in serviceDesired Settlement: refund and take my credit card info off file

Business

Response:

The previous draft submitted was not the correct one.

Customer Service Team Lead

November 12, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

COLUMBIA HOUSE DVD CLUB Account # [redacted]

[redacted].

[redacted], [redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

On review, our records show that when **. [redacted] enrolled in the COLUMBIA HOUSE DVD CLUB, via our website, on August 1, 2013, he took advantage of our offer to select 3 DVDs at $2.99 each, plus shipping and processing charges, with membership.

Our records indicate that we shipped 3 enrollment selections to **. [redacted]. We charged $2.99 for each of these DVDs, plus shipping and processing charges, for a total cost of $5.18 per DVD. **. [redacted] also ordered another DVD, at a cost of $17.14, plus shipping and processing. The total cost of the order was $32.68, which we charged to **. [redacted]’s [redacted] card on file.

As part of Club membership, each month we send our members a catalog announcing the Director‘s Selection. Each catalog includes a reply card containing a “reply by” date. If members do not reply by the specified date declining the Director’s Selection, we ship the Director’s Selection automatically.

Since we have no record of receiving a response from **. [redacted] declining the Director’s Selection, on October 15, 2013, we automatically shipped it to him and charged $25.94 to his [redacted] card on file.

As an accommodation, we have issued a credit of $25.94 to **. [redacted]’s [redacted] card.

Please assure **. [redacted] that we have deleted his [redacted] card information from our records. Future Club orders and charges will now be billed to **. [redacted]’s DVD Club account. We have also changed his account status to a different plan. Under this plan, **. [redacted] will no longer have to reply to his Director’s Selection unless he wants to order the selection(s). We will not ship any Director’s Selections to him automatically.

We trust this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [redacted].

Sincerely,

CSA Team Lead

Email: [redacted]

Business

Response:

November 12, 2013