Fire Protection Specialists

We from Tech Matrix are issuing a full refund to this customer: [redacted] in the amount of $242.99. [redacted] will contact this customer separately since they communicated directly with this customer. Thank you.

Revdex.com:
I have not gotten a reply to my complaint ID [redacted], but I have personally resolved the issue. I no longer need contact from the business. Thank you. 
Sincerely,
[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $151.99 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.We have also tried contacting the customer in this regard to help her...

clarify any doubts she may have on us being a legitimate company, however, unfortunately, the customer was not available. We would also like to assure that our software are legitimate software that helps secure any computer.Regards,YodaCare

As per the desired settlement of the customer, we have processed a full refund of $242.99 with the refund confirmation number [redacted]. It will take a maximum of 5-7 business days to reflect the money in customer's account.We have tried calling the customer in this regard to clarify any...

doubts he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a [redacted] who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,[redacted]

Dear [redacted], your refund was issued on Friday 10.**.2015, confirmation # is [redacted]. Please let me know if there is anything else you would need from me. Thank you. Sophie.

Dear [redacted], thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check #[redacted] in the amount of $198.49 and will be mailed to you via certified mail. Please let me know if there is anything...

else that I can do for you. Thank you. Regards, [redacted]

As per the desired settlement of the customer, we have processed a full refund of $219.98 with the refund confirmation #[redacted] on [redacted] of August 2015. It will take 5-7 business days to reflect the money in customer's account from the date of processing.We have tried calling the...

customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Consumer called today 10/**/15 and stated that she received the refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not fulfill all of my requests.  I should have AT LEAST been issued a check for the overdraft fees and charges that I incurred as a result of their fraudulent check bouncing after it was deposited.  I would still have appreciated compensation for my lost day of work due to my having to reset all of my accounts (as a result of potential identity theft on the part of this company).  This company has now refused to further correspond based on a Revdex.com channeled response RIFE with misspellings and typos.  I would hope that, in the future, this company would respect itself enough to cease their fraudulent activity, and respect the victims of their fraud enough to, at least, respond to their claims/reimburse them their total fraudulent charges upon being confronted in a respectful manner.  I will not resolve this complaint until I have, at least, received the overdraft/bounced check fees that I incurred as a result of this company's negligence in issuing me what appeared to be a personal check.  I will provide written proof of these charges if necessary. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], thank you for writing me. Please allow me to express my regret regarding your experience. However, if you are disputing this charge with your credit card provider, than we cannot issue a refund, we have to follow that process first. Please feel...

free to contact me if you have any questions, I will be more than glad to help you. My phone is ###-###-#### and email [redacted]
Regards, Sophie S[redacted].

Although I am accepting this response by the business, I have yet to receive the $150.00 as they indicate they will return within 5-7 day window. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

On 10/*/15, I received a pop up notice that my computer had a virus. A phone number was listed to contact. I contacted the company and spoke with Aman M[redacted] as the support technician. He was allowed access to my computer..foolish me. He said I had multiple viruses, errors unauthorized use, infections and no firewall. He stated my entire home network was effected. Pop up screens showed for Support logme. rescue and WC Validation.
He sent me on the computer what they would do.
It started with:
[redacted] certified technician
remove virus
remove errors and warnings
remove unauthorized users
remove infection
reinstall apple services
reinstall drivers
network access protection
network security shield
anti hacking tool
secure computer,cell phone,email,banking information
one time -$169.99
customer ID
toll free
Fortunately, I did not pay anything. I called [redacted] Support to check my computer. They said I did not have any of the above issues identified. They said it was a hacking scam to get money.
This company needs to be shut down based on all the complaints in the Revdex.com system.
I am reporting this so others across the country are not taken advantage of by this scam company.

At this time, I have been contacted...

directly by Tech Matrix Infosolutions Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]  Actually they have not contacted me, but I have called them 3 times.  They say the money has been sent to my bank, but it has not shown up on my bank account.  They tell me to wait 10 days each time.  Once, they said it was a "glitch" but it has been fixed.  The last time I talked to them, they said the money will be in my account on 3/**/16.  
I really don't think they intend to return the money..
 
Any help you can give will be greatly appreciated.
 
Thanks
[redacted]
 
 
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. I have issued you a full refund in form of a check #[redacted] in the amount of $215.99 and it will be mailed to you via certified mail. Unfortunately here from the main...

office I am not able to charge a card nor to issue a refund electronically. Therefore, I hope refund in form of a check will be good with you. I have contacted sales department and cancelled your contract. Please let me know if there is anything else I can do for you. Regards, Sophie.

Dear [redacted],thank you for writing me. Please allow me to express my regret regarding your experience. We do not have any capability to send any kind of spam. Moreover since our product for some reason does not work with your computer a full refund is issued to you in form of a check #[redacted]...

in the amount of $494.48 and will be mailed to you via certified mail. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Dear [redacted],
thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check # [redacted], in the amount of $379.99 and will be mailed to you via certified email. 
Please let me...

know if there is anything else I can do for you. Regards, Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We received full compensation. Thank you
Sincerely,
[redacted]

Dear [redacted], This is in response to the complaint that we have received on behalf of [redacted], we have every desire to help the customer and have processed refund of rest of $150 that should be processed within 5-7 business days from today. Please find...

below a brief about the situation for your reference:>Customer called us on [redacted] of October 2014 as her computer was infected. She also shown interest to buy YodaShield Total Security for one year. >Customer was offered support on a one time charge of $299.99 for fixing the current issues and provide support for the next one year, along with YodaShield Total Security activation for one year. >Customer agreed to it and authorized the sales supervisor to process the charge of $299.99 Call was further transferred to our tech team who resolved the issue and the customer gave her permission to close the case as resolved. >Next day our customer service team called the customer for the feedback. The customer confirmed the issue resolution and the charges. >The customer then called us on [redacted] of October 2014 and asked for a refund. Since we did help the customer to resolve the issue, the customer agreed to pay a partial amount of $150. >Our customer service team processed the refund of $149.99 for which the customer agreed and that has already been processed. >Since then the customer never called us for any  complaints or refund request. Now, the customer has straight away filed in a complaint. We don’t have any reason for dissatisfaction as we offer 30 days of money back guarantee. >Since, this has now been brought to our notice that the customer wants rest of $150 to be refunded and the customer do not want to receive any communication in any form from us, we have processed the rest of $150 amount which should be processed within 5-7 business days.We would like to assure you that the company aims to consistently deliver a professional service to our customers and we want to state that on this occasion also, the level of service the customer received was at par.  Please feel free to contact us with any further questions or concerns you may have.  Sincerely, [redacted]Email: [redacted]?