Fire Protection Specialists

Dear [redacted], This is in response to the complaint that we have received on behalf of [redacted], we have every desire to help the customer and have processed refund of rest of $150 that should be processed within 5-7 business days from today. Please find...

below a brief about the situation for your reference:>Customer called us on [redacted] of October 2014 as her computer was infected. She also shown interest to buy YodaShield Total Security for one year. >Customer was offered support on a one time charge of $299.99 for fixing the current issues and provide support for the next one year, along with YodaShield Total Security activation for one year. >Customer agreed to it and authorized the sales supervisor to process the charge of $299.99 Call was further transferred to our tech team who resolved the issue and the customer gave her permission to close the case as resolved. >Next day our customer service team called the customer for the feedback. The customer confirmed the issue resolution and the charges. >The customer then called us on [redacted] of October 2014 and asked for a refund. Since we did help the customer to resolve the issue, the customer agreed to pay a partial amount of $150. >Our customer service team processed the refund of $149.99 for which the customer agreed and that has already been processed. >Since then the customer never called us for any  complaints or refund request. Now, the customer has straight away filed in a complaint. We don’t have any reason for dissatisfaction as we offer 30 days of money back guarantee. >Since, this has now been brought to our notice that the customer wants rest of $150 to be refunded and the customer do not want to receive any communication in any form from us, we have processed the rest of $150 amount which should be processed within 5-7 business days.We would like to assure you that the company aims to consistently deliver a professional service to our customers and we want to state that on this occasion also, the level of service the customer received was at par.  Please feel free to contact us with any further questions or concerns you may have.  Sincerely, [redacted]Email: [redacted]?

Dear [redacted],thank you so much for writing me. Please allow me to express my regret regarding you experience. A full refund is issued to you in form of a check #[redacted] in the amount of $ [redacted] and will be mailed to you via certified mail. Regards, Sophie.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $269.99 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.We have also tried calling the customer in this regard to clarify...

any doubts he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.  Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. Regards,YodaCare

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I have to say that I am totally surprised by this refund.  I received a call yesterday about 5:15 p.m. from a person with a heavy I[redacted] accent from Yodacare.  He said that he wanted to see if everything was alright.  I said no and indicated my frustration at having to have another tech person undo the "help" that their tech person did.  He offered to "go in" and see if everything was OK.  I refused to give him remote access to my computer.  I asked for his name again, as I didn't get it the first time, and he hung up on me.I'm glad that I got a full refund so quickly.Sincerely,
[redacted]

No I have NOT received my refund yet.  It has been 64 days since I requested my refund from this company.  I originally requested the refund on 11/**/15, within the company's 30 day refund policy.  As of 1/**/16, no refund has been given.  I am very upset with this company, they have been lying to me since 11/**/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

As per the desired settlement of the customer, we have processed a full refund on her account with us and have issued a check for $135.99 with the check #[redacted]The check should reach the customer within 3-5 business days. We really work hard to please our customers and our 30 days...

money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. We have also tried contacting the customer in this regard to help her clarify any doubts she may have on us being a legitimate company, however, unfortunately, the customer was not available. Regards,YodaCare

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. You have been wronged and you have absolutely every right to your full refund. A check #[redacted] in the amount of $159.99 is issued to you, and will be mailed today via...

certified mail. Please let me know if there is anything else I can do for you. Thank you.Regards, Sophie.

We have tried contacting the customer on both of his numbers i.e., on ###-###-#### and ###-###-####, however, the customer is not available. We even left voice mail, requesting the customer to call us back, however, we did not get any response.Since, we have not been able to reach the customer, we sincerely request the customer to call us back on our toll free number  ###-###-#### or  ###-###-#### and provide his customer ID [redacted] to the representative, who will in turn check all the case status and will help the customer to resolve all his issues to the best of his satisfaction, The customer can even email us providing his any alternate number with suitable call back time to "[redacted]" and we will promptly revert.We have every desire to help the customer, however, the only challenge we are facing is that we are unable to talk to him. Since this has been long pending, now, we humbly request the customer to give us an opportunity by getting in touch with us to resolve every single issues he may have and to close this in his interest.Sincerely.YodaCare Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to my bank records, my account has been charged $269.00 TWICE.  Please address this issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],thank you for writing me. Please allow me to express my deepest regret regarding your experience. I have issued you a full refund in form of a check #[redacted] in the amount of $269.99, and it will be going out tomorrow via certified mail. Thank you.

Wow, I had a feeling I was being scammed but this happened at 6am when I went online to check something and a blue screen appeared with an error code saying my computer has been hacked and I had viruses and the only way to fix it was to call this number before I did anything else. Granted, I thought it was strange and when I had them on the phone I asked tons of questions and they were getting a little annoyed with me. I should have listened to my gut feeling but I went ahead with it, paid my money and it took them a few minutes and said everything was fine now. After I hung up I went online and have been seeing all these negative reviews. I called to cancel immediately and they hung up on me. I called my credit card company, they called Tech Matrix and got a refund for me, Wow, you have to be so careful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted Discover Card Dispute Services and they have
started the process to solicit reimbursement for the transaction.   Through an email to “Sophie” at [redacted],
dated [redacted], I requested support for the refund request to Discover, as their
original response indicated.  I also
requested an acknowledgement of the email.I received no acknowledgement, which leaves me concerned that I will
have difficulty getting a full refund if the [redacted] Card Dispute Services
effort is unsuccessful. At this point, all the business needs to do is acknowledge the receipt
of the email and confirm the full refund of $207.98 and I will be content to wait until the
[redacted] Card Dispute effort is finalized.Sincerely, [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This company is a SCAM!!! Tried numerous times to get my refund. Several "telephone people" informed me it was in their accounting dept; I requested email confirmation of our conversation - NADA!. After calling daily to find out status and letting them know they are scammers - their phone number has been disconnected. I was milked out of $269!! Stupid me!

Dear [redacted],
thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check # [redacted], with the amount of $ 314.49, and will be mailed to you via certified mail. 
Please let me know...

of there is anything else I can do for you. Regards, [redacted].

As per the desired settlement of the customer, we have processed a full refund and have issued a check with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.This is absolutely not the kind of experience we want any of our customers to...

have.  We always ensure to help the customer anytime they need help. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We would also like to mention that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.  We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

As per the complaint of the customer, we have performed a deep check on this case as this is absolutely not the kind of experience we want any of our customers to have.  We always ensure to help the customer anytime they need help. Our 30 days money back guarantee policy is made to ensure...

anycustomer who don’t wish to stay with us may leave us on a good note with their money refunded immediately.As per our findings, we never charged the customer. The moment the customer called us asking for refund, we immediately voided the transaction before the amount could have settled under her card account. For the reference, the authorization code for the voided transaction is [redacted]. We have also tried contacting the customer on this, however, the customer is not available. We wish if the customer would have been available to clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers. We would like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. Regards,[redacted]