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First Class Tour Club Reviews (258)

They have continued to call me and ask for payment I told them the situation and requested any advanced payments made to be applied ot to please add payment to end of contractThey are unwilling to helpi contacted them in advance and there service is horrible and harassing

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Ms [redacted] complaint and WDS has sent her a resolution letter addressing all of her concerns on March 12,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below So again let me say that in the email sent there was nothing stated about assisting me in my problem there is nothing stated in the email about resolving my problemnothing was explained to me about a phase plan I asked for a space maintainer I am asking that you help settle my issue fairly if you can not assist me fairly I have already spoken to an attorney and have been advised to take further action if this matter can not be resolved with the company directly I am just asking that the 1,being charged to me be fairly adjusted considering the circumstancesagain I was sold a space maintainer for 4,that medical covers and only cost and that my son does not even needi was told the front braces would be put on at no additional costafter finding this out the next day I canceled treatment and one of the braces fell of the tooth the next day so the work was not even done correctly now you guys are trying to charge me the 1,for the braces that were put on when I did not even care to get them in the first placeand again nothing was said to be about a phase plan I asked for a space maintainer someone screwed me overagain please read the email sent nothing by you there is nothing said about helping me resolve this issue I really hope you can take this email into consideration and help me resolve this issue fairly thank you ] Regards, [redacted]

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau WDS has reviewed and resolved the patient's inquiry The following is WDS' resolution to this matter: WDS sincerely regrets any inconvenience that the delay in the processing of the refund requested by the patient may have causedThe patient’s concerns have been shared with the management responsible for the local office and we have requested that the refund process be expedited to avoid any further inconvenience to the patient Should the patient have any concerns she is welcome to contact our team at [redacted] ***

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported Protecting patient information is not only our company policy - federal law now requires it That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case WDS requires that patient complete and sign the "WDS Services Authorization Form" that was emailed to patient on March 15, WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.comThe patient is welcome to contact the Inquiry Response Unit for further assistance at 1-800-992-3366, extension ***

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case Protecting member information is not only our company policy - federal law now requires it That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case WDS requires that patient complete and sign the "Western Dental Services Authorization Form" that was provided to the patient on June 16, WDS has reached out to the patient directly regarding this matterHowever, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com

Western Dental Services is in receipt of the complaint filed by a parent of a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Ms [redacted] complaint and WDS has sent her a resolution via email addressing all of her concerns on March 15,

[redacted] is in receipt of the Revdex.com's inquiry regarding the complaint reported Protecting patient information is not only our company policy - federal law now requires it That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case [redacted] requires that patient complete and sign the " [redacted] Services Authorization Form" that was emailed to patient on September 13, [redacted] has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau WDS has reviewed and resolved the patient's inquiry The following is WDS' resolution to this matter: After reviewing the patient’s account, it was noted that upon review and adjudication of the claim submitted to the patient’s dental plan it was determined that the patient’s responsibility and treatment costs were greater than the amount originally estimated by the dental officeAs a result, the patient share was adjusted and billing statements were mailed to the patientHowever, in the interest of patient satisfaction WDS has agreed to honor the originally estimated patient share and accept the monies received to date as payment in fullThe patient’s account has been adjusted to zero and her contract is now closedWe sincerely regret any inconvenience that this may have caused the patientWDS has reached out to the patient directly to provide our resolution to her concerns

WDS is in receipt of the complaint filed by [redacted] regarding her recent experience at a WDS office in the [redacted] areaWe sincerely apologize that her experience failed to meet her expectations and we regret that any inconvenience that she may have encounteredUnfortunately we were unable to determine which office [redacted] presented toSo that we may further address the concerns reported WDS attempted to contact [redacted] on January 24, however has not received a response to our request for additional informationSo that we may further address the concerns reported, we welcome [redacted] to contact our team at [redacted]

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case Please note that we must first get a signed release of health information from our patient authorizing us to disclose any information regarding this case WDS requires that patient complete and sign the "Western Dental Services Authorization Form"Please note that although the patient returned an authorization form the Business Bureau, the form is not signed by the patient As a result, WDS responded directly to the patient regarding this matter on June 3, However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Mr [redacted] complaint and WDS has sent him a resolution via email addressing his concerns on December 13,

Dear WD & Dr.R At this point I am on the east coast & not returning to Socal my family comes firstI must rebuild my life from scratch this might I add with no front teeth which explains my animosity(my appologies) Should you be unwilling to forgive this billing then conscider perhaps( btw ive researched what Your cost actually Is to make the bridges...), either...$costwould be fair &/ Or sending the unit to me so I may choose my own Dentist When I finally settle in a place.That is If you are planning to charge me I certainly should have the unit sent directly to me as a stipulationHowever I should hope that you wouldve had some mercy a few times once a year as I had called several times to appologize.Check your staff...Please& thank~you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ***I do not accept the response by Western DentalSending me a letter that will ultimately state they stand by the negligent treatment of dentist and the falsified billing of a treatment that was never performed to explain why they are keeping my money does nothing for the good faith I put in the practice to assist me; the hours I spent waiting for people to help me on the phone; the disregard and lies directed at and to me about simply resolving this matter appropriately when I came into the office twice afterwards; and various people vowing to return my phone calls and never doingThey have my phone numberCorporate told me they had video which would prove my assertations of what the hygentist did and did not doThen the local claimed they did notThey never called or left messages on top of never refunding my moneyThere was never any issues with them collecting money out of accountThey just don't want to return my money because they are predators pushing treatment that might not be needed at exorbitant costsIt's been months, if they planned on returning my money, it would have happened by nowRegards, [redacted]

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Please note that patient's concerns have been forwarded as a formal complaint and a written response will be mailed to the patient Western Dental has not finalized its review and a resolution to this matter Please not that this case is due for a resolution on or before 8/26/by the Grievance Committee

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case Please note that although WDS has obtained the required release from patient, WDS has not finalized its review and resolution of this matter Please note that this case is due for resolution on or before March 11, 2016, at that time, WDS will forward any pertinent information to the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This has been resloved Regards, [redacted]

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau WDS sincerely regrets the patient’s continued dissatisfaction with her experience with WDSWe wish to assure the patient that every effort will be made to improve the service she receives in the future, including her upcoming visit

Western Dental Services is in receipt of the complaint filed by a parent of a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Ms [redacted] complaint and WDS has sent her a resolution via email addressing all of her concerns on October 31,

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Address: 39 Clifford St, NEw Cumberlnd, West Virginia, United States, 26047-4131

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