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First Class Tour Club Reviews (258)

Western Dental Services is in receipt of the complaint filed by a parent of a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Ms [redacted] complaint and WDS has sent her a resolution via email addressing all of her concerns on November 7,

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case Western Dental sincerely apologizes for any customer Service that failed to meet patient expectations As a good token of amends WDS has agreed to move July installments to the end of her contract balance due to financial hardshipPatient was contacted directly to address her concerns and patient was satisfied with the resolution provided Patient was informed that her next payment is due on 8/5/

WDS has provided patient an itemized statement of the charges for services rendered and all payments receivedUpon review of this account it was determined that the additional balance due represented the patient's remaining balance for services performed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My contract still has not been cancelled as requested numerous times Nor have I even received a call from the manager at the Fremont ortho office as of today At this time I am requesting a full refund and contract cancelation immediately Regards, [redacted] ***

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.Insurance has been contacted and confirmed that patient has benefits, a claim is currently pending to be processed by the insurance company. WDS is currently waiting to receive payment. WDS is unable to determine if responsible party will have a remaining balance until claim is processed due to insurance becoming effective when treatment was already in processes. Due to the pre-existing treatment the claim will be paid by the insurance company at a pro-rate amount. Account was place on hold and no payment is expected from the responsible party until further notice. Once claim is processed and paid WDS will determine if a refund is warranted and will be processed accordingly. Western Dental sincerely apologizes for any dissatisfaction and inconvenience that this matter may have caused.

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported Protecting patient information is not only our company policy - federal law now requires it That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case WDS requires that patient complete and sign the "WDS Services Authorization Form" that was emailed to patient on October 27, WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com

[redacted] is in receipt of the RevDex.com's inquiry regarding the complaint reported. Protecting patient information is not only our company policy - federal law now requires it. That is why we must first get a release of health information from our patient authorizing us to... disclose any information regarding this case. [redacted] requires that patient complete and sign the " [redacted] Services Authorization Form" that was emailed to patient on April 14, 2017. WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the RevDex.com. The patient is welcome to contact the Inquiry Response Unit for further assistance at 1-800-992-3366, extension ***, as we work to address her concerns.

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau WDS has reviewed and resolved the patient's inquiry The following is WDS' resolution to this matter: The patient first presented to WDS on February 29, and received an oral examination and x-raysPatient was presented with a diagnosis and recommended services and agreed to move forward with treatmentIt was noted that the patient returned to the office to begin his treatment on March 3, The patient returned on April 18, and when the dentist attempted to numb the patient he began to experience involuntary movementsThe dentist recommended oral sedation and referred the patient to his primary care physicianThe patient returned to the office on May 2, and elected to start the crown procedures for his tooth #During this visit impressions for the permanent restoration were taken and a temporary crown was cementedWDS noted that during this visits the patient was moving involuntarily, exhibited excessive salivation and needed to swallow frequently and was unable to tolerate being inclined backFor these reasons, the treatment required additional caution and time to face these challenges and complete the procedureDespite [redacted] assertion, the total treatment time did not exceed three hours at any of the patient’s visitsTemporary or provisional crowns are designed and intended to be easily removed one or more times as necessary during treatmentFor that reason, they may accidentally and unpredictably become dislodged when not intendedDuring the preparation and until a permanent crown restoration is delivered and to avoid complications, it is important that the tooth is protected by a temporary restorationThe patient returned to the office on May 10, for the permanent crown restoration and indicated that he was satisfied with the shade, size, and fit of the crownAt times unforeseen staffing or scheduling demands may dictate a change in a doctor’s schedule or location on a relatively short noticeWhile all reasonable efforts are made to maintain the treatment of a patient with primary dentist, there are occasional instances in which this may not be possibleBased on the patient’s condition and the progress that has been made, WDS determined that the change in providers did not have any impact upon the progress of the patient’s careWDS found no verification that the patient was sold retail products without any explanation or that there was a package that the patient purchased that included deep cleaning productsWhile the patient was recommended and received deep cleanings, retail products are not inclusive of these treatment costsIt was concluded that the treatment planned and performed was appropriate for the conditions with which the patient presented to the officeAs all retail sales are final, WDS respectfully denies the request for a refund of the electronic toothbrush that the patient purchased Kind regards, [redacted] [redacted] [redacted]

Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I have already run into issues with the business saying they will do something, and then not doing it. How long are they given to perform the action, and what can I do if they do not? In addition, why have they not provided the information about how much money I was over charged? I was told by my insurance company I should have only paid $120 total. Is this the number they came up with? Thank you, [redacted]

Western Dental Services has reviewed the rebuttal received from the patient's mother and verified that an appropriate resolution was sent to her

I just wanted to add that Western Dental agreed to charge me an amount after they billed my [redacted] insurancethey were satisfied with that amount and as soon as they found an opportunity to get richer they took itNot thinking of me as their customerall of a sudden what I paid was not good enough I was told by [redacted] at western dental that By me giving them My [redacted] Insurance it was supposed to benefit ME not them [redacted] from Western Dental in [redacted] made it seem like it would benefit meShe said to ask my employer if I had insurance through them and then call her with that informationShe said if [redacted] agreed to pay part if what im paying now I would be reimbursed That why im confused why the changed the amount and why they changed the contract even if it does say subject to change [redacted] said it would be to benefit me not themThey charged me a specific amount then they should have not raise the price When they bill my insuranceI was told that they were going to try to see and get my [redacted] Insurance to pay for part of what I had paidI was told by [redacted] that if I paid in full I would get reimbursedI paid so I should get reimbursedI was never told that they were going to try to Bill my insurance so they can add more money to their own pockets and not benefit me whatsoeverIf that was the case why would I even bother giving them my [redacted] insurance They said this is your responsibilityThe $2,if [redacted] pays we will reimbursed you [redacted] said we will see how much they pay.I know im not crazy people and businesses cant trap people like thatThey are so greedy that they pulled all their tricks and find any loopholes to steal from meNow they say I owed them but they will just let that go for all my trouble they pyt me through and for wasting my time with hopeless lies about me getting my money backI paid in full and they also collected almost $from my [redacted] insurance and now their saying I still owe themCrazy.They were just suppose to try to get my insurance to pay MY bill not bill again but higher pricethe bill that I paid IN FULL Billing [redacted] insurance only purpose according to [redacted] was to benefit me so I get some if my money backInstead they find a way to collect and benefit so they changed the amount to supposedly take me out of the discounted price for [redacted] patientsBut I was never told thatI would of not given them my insurance then .it would not make a difference to me.I know that cash patients get a discount price and I alsi know that [redacted] patients get a discount price too I also know that they have a signed contract with [redacted] with a lower discounted price as wellWhat a coincidence that the amount it went up from taking me out of the [redacted] discounted prices was exactly what my [redacted] insurance paid, maybe off like $Isn't that just weird and obvious coincidence This is really unacceptable if they do this to peopleIm so disappointed to think that they are going to get away with this crimeI have kids work full time pay my taxes im a good person, I dont like to owe anybody so thats why I feel so helpless and hurt and confused why its so easy to get away with such open crime with out hidingPlease helpIm sorry to bug so so much

Western Dental Services “WDS” is in receipt of the RevDex.com's inquiry regarding the complaint reported. Protecting patient information is not only our company policy - federal law now requires it. That is why we must first get a release of health information from our... patient authorizing us to disclose any information regarding this case. WDS requires that patient complete and sign the "Western Dental Services Authorization Form" that was emailed to the patient. WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the RevDex.com.

WDS has reviewed Ms [redacted] concerns regarding her accountIt was determined that as Ms [redacted] did not honor the terms of her financial contract and due to non-payment, the balance for services rendered was assigned to a third party collection agencyUpon bringing the account to a current status, the patient is welcome to return to treatmentShould the patient experience any discomfort related to the orthodontic appliances currently in place, she is welcome to return to the office for emergency treatmentWDS has communicated this resolution to Ms [redacted]

Western Dental of Arizona is in receipt of the complaint filed by a patient of Western Dental of Arizona ("WDA")WDA has thoroughly reviewed Mr [redacted] complaint and WDA promptly reduced his account to a zero balance

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported Protecting patient information is not only our company policy - federal law now requires it That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case WDS requires that patient complete and sign the "WDS Services Authorization Form" that was emailed to patient on November 17, WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Ms [redacted] 's complaint and WDS has sent her a resolution letter addressing all of her concerns on February 20,

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported Protecting patient information is not only our company policy - federal law now requires it That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case WDS requires that patient complete and sign the "WDS Services Authorization Form" that was emailed to patient on October 31, WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this caseA second review was completed to confirm if patient is entitled a refund. Attached is an itemized statement reflecting treatment completed, additional charges, and
payments. Patient contracted for $3,plus additional fees of $wish included plan renewals, late fees, and interests. Patient paid a total of $4,496.43, therefore a refund is not warranted. Remaining balance of $was written off as good will gesture.Western Dental sincerely apologizes for any miscommunication or misunderstanding that may have occurred

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

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Address: 39 Clifford St, NEw Cumberlnd, West Virginia, United States, 26047-4131

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