Fitness Evolution

Hi *** The Corporate Wellness email does not process cancellations, but I appreciate you forwarding that email so we can honor February 14th as your 30-day cancellation noticeI have now cancelled your account and have attached is a refund form for March and April duesPlease sign and return to me so I can expedite your refund

I am rejecting this response because: Who is the judge of undesirable behavior? **, the local manager who had the bad attitude? This is a subjective reason and does not hold water for their choosing not to refund my money Why wouldn't they fall back on their legal verbiage if they have the ability to justify their unethical behavior That's the purpose of the Revdex.com; to fairly adjudicate issues like this whereby the consumer was unfairly treated I would like the Revdex.com to place more pressure on Fitness Evolution to refund the unused portion of my membership.***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for facilitating the resolution of this situationI resolve to check the Revdex.com web site before participating in long-term business contracts, such as gym memberships.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I went to their official website and found the pictures in the attachment So this fee is clearly not claimed as an annual fee. The purpose of the fee is to guarantee members not to experience any price increase. It doesn't say I have to pay for that if I want to keep my membership. And this notice also leads people to think I do not need to pay that money if I don’t care about the price increase. In my case, I don’t want my membership anymore, why should I pay for that?When I signed the contract at their place, this term was already on the paper. The sales person told me the purpose of this fee was to keep the rate and they did not have an annual fee. If this is what have to pay as a member, the Club should change the so called “annual rate guarantee fee” to “annual membership fee”

We understand your frustrations Unfortunately, we do not have a signed termination request for your membership. Please provide a copy the signed termination request form filled out in club or the tracking number for the certified letter sent for our reviewMoving forward, if you are
unable to provide proof the balance needs to be paid to terminate the membership

*** *** has a membership that is continued at *** *** - Hyattsville, after *** *** purchased the club location from Fitness Evolution. Fitness Evolution no longer owns the club in Hyattsville, and has not billed for membership at that location since 02/01/Any billing
after 02/01/was processed, and received, by *** ***. Cancellation, and refund requests, should be directed to *** *** located at: *** *** *** ***, Hyattsville, MD 20782***

The acquisition of the club included all the current membersThe member still needs to follow the original agreement which requires a day written notice and no balance on the account to cancel the membership

We will have the member’s old account removed from collectionsThe member's most recent account set up in May will remain activeThank you

The doctor's note would need to state that member is completely unable to perform any physical activity indefinitelyThe provided note does not state thatAll of the charges are valid

I am rejecting this response because: those details were not disclosed to me when I signed up for my membership
nor when I froze my account and told the front desk representative I may end up closing my accountsThat's something I should have been informed about instead of the employee telling me there are no fees associated with closing my accountIt should not be a big deal to honor my request

I am rejecting this response because: I signed up on August 29th and gave cancellation notice on the 1st of September which is still within the day buyers remorse

In order to make any changes to the account a member needs to sign a request which we do not have a request on file for your membership. What we are able to do is accept a settlement payment of $to settle and close the account. To make a payment we can be reached at
*** or by visiting your local facility

I am rejecting this response because:The language in the email was misleading It should not have referred to joining or lapse bership at all Additionally, I reject this response because Bally/Fitness Evolution did not contact me to inform me that I owed them money until I was already in collections I would have gladly filled out termination paperwork and paid a final balance if I had been informed that I was still a member and that I was accruing fees It demonstrates poor business practices and poor ethics to not inform members that they owe money until a large amount accrues and it goes into collections I also maintain that the company admitted fault by offering to reduce the fees (in a phone conversation with corporate) I had to pay the balance because corporate took such a long time getting back to me that I received a second notice from collections, and I had to protect my credit Plain and simple, if corporate took too long to reduce fees, they should assume the responsibility of reimbursement I would like to also note that Fitness Evolution did not respond to all facets of my complaint

Hello,The amount on the refund form is correctThe cancellation letter
we received was mailed on 8/and received by us on 8/I have attached the tracking informationThis would make September the day cancellation notice and the September charges validThe refund amount of $is for the months of October, November and DecemberI have attached a billing summaryI hope this helps to clear up the refund amount due the member

Hi ***, Ill be happy to helpYour account seems to be correctly billing the Premium MembershipPlease provide your wife's name so I can look up her account and get this resolved for you

I am rejecting this response because:they are lying The staff never told me I would get charged yearly I was not sent anything They should have showed me a copy of the contract at the time of signing up They dont show it because they lie

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me does this mean that just the personal training is canceled?

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
y have
refunded the money charged to my account and as of today date June 7, I do not have any new charges on my account. I thank you for your time and appreciate how everything was handled

The account has been terminated with a zero balance