Fitness Evolution

I do apologize for the delayed response from our staff. I will be issuing a credit on the account that was provided at signing. This should take a few days to reflect on your account

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meAs long as I do not owe anything I am fine with the resolution and appreciate your help.Sincerely,*** ***

HI, I am going to try and break this down for youThe refund we are giving is for $for *** *** and $for *** ***The charges that we are referring to as declined are the May charges which did not go through on either accountThe member came in to cancel on 5/As a courtesy, are offering to waive the required day notice (june dues)Total charges owed on each account were as follows:*** ***April $9.99May $9.99Rate Guarantee $Total Owed on this account: $58.98We waived June dues which would have been required to cancelTotal payments on account are $108.99, making the refund $108.99-$58.98= $50.01*** ***April $9.99May $9.99Rate Guarantee $39Total Owed on this account: $58.98We waived June dues which would have been required to cancelWe also waived the return charge from first initial dues chargeTotal payments on account are $113.99, making refund $113.99-$58.98= $55.01I have attached the refund forms which we will need back in order to refund you the money.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Please see attached

Hi ***According to your agreement (attached), your training sessions were billed as scheduledThe training agreement has now been cancelled so there won't be any further chargesYour sessions will never expire and we'd be happy to pair you with a new trainer

We apologize for any inconvenience. All termination requests must be done either in club with a manager or via certified letter mailed to the facilityThere is a full day notice needed to do so, any and all fees due in that day period will be owed I
do not show we have received the certified letter Please provide me with the tracking information so I may track the letter

We are not showing any record of additional charges outside of the $19/monthPlease provide us with a copy of your statement showing the overcharges so we can investigate furtherPlease email the statement directly to ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I have a new card, I wrote that information on the documents that I signed

I apologize for any confusion or misunderstandingWe show the initial date of 5/and your request through Revdex.com on 6/within the day notice periodI have attached a refund form in the amount of $As you requested, a check will be mailed out to you. We have removed all the sessions
from your membership accountPlease send back the refund form attached to your Revdex.com replyWe will get it processed as soon as possible.Thank you

We understand Ms. ***s frustrationsUnfortunately, we do not have record of receiving a certified letter request to terminate her accountPlease provide a copy of the certified letter receipt for further reviewOur records indicate that Ms. ***s billing date is on the 1st of
each monthPer the agreements day notice if the notice was submitted after 4/1/the termination request would have been denied per the stopped payment on the May duesWe have attached the transaction history for your reviewIf Ms*** is unable to provide the certified letter proof the balance will be deemed valid and owedMs*** will need to make payment on the collections balance

Hi ***I cancelled your account on May 15thThe charge you mentioned was previous to that cancellationI double checked, your account is closed

We do not show a record of proper cancellation on file for personal trainingOur notes do indicate an inquiry from the member on 12/about cancellation procedureHowever, as a courtesy, we can refund $which includes the amounts from 1/20, 2/and the $return chargeI have attached a
refund form
Please sign and send back with ID and we will issue the refund

I would be able to complete the refund request In order to complete the request I would need the card number and expiration date so the funds will be refunded to the original card used

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Please mail check to *** *** *** *** ***Carmichael CA 95608Thank you for assisting in this matter

I do apologize for the delay I do show notes that there was a refund form emailed to him yesterday Please have him send that in so we may process the refund

Hi ***I have not been able to find you in our databasePlease provide your birthday so I can look up your account and work to resolve this for you. Thanks!

I am rejecting this response because:no it was not because I changed gyms, it was a promotion the Blackstone location was running and a deal I entered in to with *** ***. Thank you, ***

I am rejecting this response because: The gym staff canceled or was exceptionally late to four sessions in a rowThere ought to be an
exception to this day rule if your staff are the reason I am not able to get serviceAlso, I tried to find out your polices on refunds and got the run around for several weeks

Hi *** I'd be happy to help you with thisI haven't been able to locate your account, could it be under a different name?

I do show we received the termination request and have made the proper adjustments so that there will not be any further charges on the account There will not be a refund issued as the fee was to be billed in May any fees incurred to the account within the day notice needed to be paid in
order to complete the termination request