Fitness Evolution

I am rejecting this response because: whomever came up with these accusations is a complete liar I never once violated any of the gym policies this is all here say from the very person that I had a problem with this company would rather take sides with someone within the company instead of listening to there customers I have been too many gyms all around the north bay and never have I ever in my life been accused of violating gym rules or policiesNor have I cursed anyone out inside or outside the gym I'm appealed that someone would go to such great lengths to try and fabricate a story to try and save themselves or position with the company I am beyond offended to hear all of this and then to top the lie off they claimed to have sent me a letter which never came to me I spoke to the vice president myself and in his own words he said that he would be Calling me backIts funny that a corporation would even try to ruin someone's reputation with lies when they are not doing so great with there business as it is I personally know to prior employees that quit because of the horrible management within the companyLike I mentioned in my previous message one of the employees quit right on the spot because of the way the district manger was be Kittling him in front of the police and let's not get it twisted there was absolutely no reason for the authorities to be called in the first place when I decided to walk away from Ms *** because I wasn't comfortable with the way she was speaking to me in front of the staff members as well as the customers but NOT ONCE DID I EVER USE PROFANITY so if somone is going to make statements about me they better make sure they have all of the facts first because again that is extremely insulting and you know what the truth will always reveal its self people and businesses cannot keep going around telling lies about others and treating people in a nasty way I brought business to there facility and everyone that knows me knows my personality and the type of individual I am and would shake there head in disbelief if they heard this crazy farfetched story and to top it all off I told not only the manager of the facility as well as the president that my Bluetooth headset was stolen or taken and that the manager said that she was going to get back to me after she contacted the dep who handles the cameras and when I told the president this he just brushed it off like it was nothing and never addressed it I'm going to persue this matter and make sure that I contact everyone that I know to expose this shady company and everything they're about taking people money even after they cancel they're membership so disgusting!!!i have witnesses if messes art to prove that I'm telling the truth and that they are lying I know *** was the one who said all of this and they just automatically took her side over mine because she works for them they messed with the ring person I will be contacting y attorney ASAP if I don't get a formal apology from this its the principal and I will call the police as well because even they can tell they're version of the story she threatened to cancel my account because I didn't want to speak with her any further since she was being disrespectful and cutting me off anytime I tried to explain what was happening with my account ask the employees how they feel about *** I challenge the corporate to do a survey wit all of the gyms that *** handles and see how the employees feel since I'm the so called liar and trouble maker I wouldn't have even waisted my time to write this if it wasn't the truth!

Hi ***I see that your cancellation was within our 5-day cancel periodPlease sign the attached refund form and we will get your check expedited

I am rejecting this response because: the message states it was from last year in June What I am trying to get resolved now is something newThey put it on my credit report as if it is not paid and as it was never paidIt shows on my transunion credit report as of this yeaWhen I contacted the collection agency they stated I still have a amount due for I told them I settled this last year and they didn't show it was paidI need this cleared This is ridiculous that the business obviously does not know what they are doing

All memberships require a day notice, as specified in the agreementThe rate guarantee fee fell within the days, making it due at the time of cancelAs a courtesy, company can refund the $for each account, though both are valid charges

Hi ***.I see notes in your account that indicate you tried to cancel by phone on 7/Although we did not process cancellations by phone at that time, we will honor that date. Attached is a refund form for dues charged in September and October.Your account is now closed.If you have your
certified receipt from the letter you sent, I would be happy to honor that dateOtherwise, please sign and return the attached form and we will process your refund

I am rejecting this response because:I don't trust the company to respond to me and I don't want my claim to be closed until I get the $refunded.Thank you,*** ***

I am rejecting this response because:Termination policies were not outlined by fitness evolution because I never signed nor received a contract with fitness evolutionMy contract was with ***. Is there a reason you cannot issue arefund? This business is very unprofessional with communicationIf I knew to mail mycancellation request via certified mail, this could have been handled months agoBut I had to call and send letters to find that outThis is very inconsiderate of my time and also inconvenientTherefore, I want a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I do apologize for the delay. There was an error in our system, attached is the proof that the payment has now been refunded to the credit card on file

Hi ***Your 30-day cancellation notice is dated 1/and
your account has been cancelled as scheduled. There is only an early termination fee for personal training agreementsMy apologies is there was miscommunication about that. Your account is cancelledThere will be no further charges

I am rejecting this response because: I was informed verbally by the person who enrolled me as a member that if a checking account number was not provided by the next billing cycle my membership would be automatically canceled and I would lose my initial start up fee and have start all overI called the gym about weeks after I started and told them I no longer would use their facility and that I wanted to confirm what I was told about cancelation without checking account number they said that was correct and so after being told this twice now I accepted this information and felt no need to look into this matter any further, as to their response that I was informed about the amount due the only reason I was aware of the amount is because I called to find out why a collection agency was attempting to collect a debt, I never received mail.email or txt about an outstanding bill had I been informed in a timely matter and given the chance to resolve this myself I would have but for them to allow an account to accumulate for over months will no attemps to contact me seems very unreasonable and for these reasons do not accept their response or amount that they are asking to settle

Please send the other cancellation form from your prior gymIll also need to know when you cancelled with us to address the other charges.I did confirm that your account is now closed and there won't be any further charges

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI want a letter stating the account balance is $from both Fitness Evolution and Swiftfunds collection agency (agent on case *** *** ***). I also want a statement the the acount is closed and the membership is canceled from fitness evolution. Letters may be sent to *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. ***Please forward the attachment to the business in reference to my refundThis company does not provide any contact information for its customers, email or phone numbers, so communicating through you is my only optionThank you!If I do not receive the promised reimbursement in a timely manner, or if they continue to make these deductions from my bank, I will contact you again.Best regards,*** *** ***San Jose, CA

I am rejecting this response because: I had never received a form for refund and never received refundI'm currently trying to cancel but haven't been able because I have to pay two months of membership I never used since I've lost the key cardI'm going to cancel until I get my refund

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** *** I confronted *** and he refunded all monies Am very satisfied Thanks for your help***
Sent from my***

October 21, To whom it may concern:
For the membership *** *** (***), there have been no upgrades to this membership and it has always been our basic membership plan for $per monthIn order to cancel we must have a written notice either in person or by
mailWe cannot process cancellations verballyThe rate guarantee fee of $is billed once per year each OctoberAs long as the membership is active for that month, the rate guarantee fee applies.Sincerely,Nik R

Hi ***, was your free month for switching gyms? I will need to discuss this with the manager as I've never seen a free month of EvoFIIT given as part of a Premium membershipIn the meantime I confirmed your account is cancelled so there wont be any further charges

I am rejecting this response because: You 1st inquiry with " Event 4: Child in day care but constantly getting hurt and given items we expressly told not toThe adults in charge said they don't know how they get the items nor deny giving itemsSo are they not watching the kids." I am referring to markers and crayonsWe told the staff to not give said items and they were still given or child wasn't being watchedHere is what happenedWe finish our workout and come to get our daughterMarker marks all over her arms and a few marks on her face and nose along with a scabThere were marker marks on her shirt as wellSo, we ask what happened, We told you she couldn't have theseThey go to say oh we felt bad about the other kids having them, so they ignored our requestThen we ask what happened to her face with the scab , they give us a puzzled lookMy wife says was she being rough? They ran with it like a free bone "Oh yeah there was some scuffling"riiightSo this just told us they didn't know and were not watching my childThat is why I didn't care for your day rule due to this is not a simple cancellation but a warranted cancellation due to of lack of services and betrayed trust my daughter would be taken care ofIf I sound annoyed, well I was heated before and still has a bad taste in my mouthI am honestly surprised they don't do what Professional daycare do and separate the kids by age0-on section with no small objects or markers/crayons and 3+ in other partWhat prevents a and half year old from sneaking a crayons and choking on it? I just bring this up because I dont want to be working out and hear someone freak out because their kid is choking and now makes all of us parents frantic and getting upset I don't accept you cancelling my membership due to I have already paid the fee for my wife and I,S what your saying you get the dollars for free? I don't think soI will accept a cancellation IF you reverse the dollars (x 39.99) in feesI was told not to cancel on June 30th and to just call the number and see if I would be taken care ofI will send screenshot of the calls. The sign does not state a dollar fee so this is misleadingIf this were the case you have to put "see staff for details" or "with a separate service" otherwise you will have confused members and new people walking in will think what any person would think of "Oh cool I can bring my friend maybe, Sign me up that's a cool perk"Also, when asked to the staff about it I get " Oh that is from last year's premium membership, we don't know why we have that sign" The trial card I will send you, I will cut you off before you say " oh it is for changing of a club, due to it saying : Member of another club?" Well anyone can have a club and I can form one with a few veteran buddies and make workout videos with some equipment so that is a very vague statement and can apply to anyone. I have read your reviews on *** and maybe you should address them, because if I wouldn't have taken my fathers word for this place and read the reviews I wouldn't have signed upIn Tennessee companies don't treat people who served their country this wayI am getting a feeling California is different, hope I am wrongHow hard is it to make me the customer happy and let me downgrade for free due to it NOT being in the contract nor DISCLOSED by staff during the sign up? Are you guys just that disconnected from customer service guide lines to downgrade my wife for free and me an unemployed Veteran? I am seriously come onI will go for the next few months until my Academy Date with the Sheriff department then I will be out of your hair but my wife will still come due to the staff in general are very nice and she has a few friends there. I have been in TN for the last years and I forgot how to be heartless, I just want things to be square, ya know? I will add attachments of the promo card and of the signI like your gym in general has a couple of veteran s I talk with and I have muscular gainsHey one tip, put like cardboard or something on the vent facing the treadmillsThat freezing air just cuts into your throat when running hahaI hope we can come to a mutual agreementThe front desk staff were unaware of my findings with the "Downgrade" fee not in the contract nor they even admitted to not regularly telling customers about it To make me happy? Reverse the fees (If you wish to cancel us)(total)And an apology for what had happened to my daughter ***OR*** Not Cancel us and let my wife downgrade to basic for FREE no fee.Apologize for what happened to my daughter The above two are not some insane request is it? Sincerely, The *** Will send attachments separate it won let me , keeps erroring out

HI ***,
As I mentioned in our earlier response, we do not have access to charges or agreements on file for *** ***We can forward to their customer service representatives againUnfortunately, we can't look into any of the charges because they were not taken from our systemYour initial letter did not mention another account and therefore we did not address itHowever, the final charge on *** account was on 3/1/as you statedNothing further has been charged for Fitness Evolution
We will be forwarding to *** *** to resolve your disputed charges