Flagship One Inc.

THIS COMPANY IS A TOTAL BS ! THEY ARE THEIFS... DO NOT WHAT SO EVER PURCHASE ANYTHING FROM THEM! JUST READ THE REVIEWS ITS NOT WORTH MY TIME COMPLAINING ABOUT THEM THEY ARE JUST PLAIN RIGHT OUT CROOKS FROM NY! I JUST WISH THE PEOPLE WHO OWN THIS COMPANY GO TO PRISON FOR WHAT THEY ARE DOING TO PEOPLE AS JUST AS MYSELF!

SAVE YOURSELF A MAJOR HEADACHE AND DO NOT BUY FROM ( FLAGSHIP ONE INC
LOOK AT ALL THE NEGATIVE REVIEWS AND YOU WILL SEE EXACTLY WHAT IAM TALKING ABOUT!

When I looked into ordering an ECM for my 2010 Dodge Soccer Mom Mini Van, this one was the first to pop up, the price seemed in the ball park and it said and I quote, " One to Three Days to your door", this was April 17, 2020.
What a flat out lie that was, I called and was told because of the covid 19 aka, Kung Flu it would be longer. But their web page stated that they were fully staffed and working.
So, when I called them the first time, I was "greeted" by a VERY RUDE woman who told me it would be April 28th when it would arrive at my door.
Then it did NOT show up and I called them back, the answering machine there said to leave a message... I left a message and did not feel that they would call me back any time soon.
So, I went to their web page and hit the "Chat" button and at the same time, I called the number... Again. The web page person was unable to answer where my ECM was and when it would be shipped, So, I asked for a refund. I was gonna go somewhere else.
My car has been down two weeks waiting for this part after all. Well a person answered the phone at the same moment that the person on the chat stated that the part was shipped that morning and would be to me by May 01, 2020...
Not acceptable. If I were ordering an ECM or any other part, I would order it from Mickey Mouse before I would order from Shipwreck One...
Good luck if you do do business with them, Rude, Late and Could not care less, that is Shipwreck One!

I will start by saying after going through the ordeal of ordering the part; on phone with representative repeating the part I needed over and over and waiting for weeks guess what the sent wrong part. So I have to wait even longer. Then turns out I did not read part and make sure you read the small print before signing anything. I understand limit on day you have to do a return not the problem the problem is them not sending me the remainder of my money which after the penalized me and take over half of the 230+ I paid for the part want to give me a store credit which it states in there warranty I just read but I have no intentions of ever doing business with this company again. They are very unprofessional and speak to you like you in the streets. I call and ask to speak to a manager and I get dropped, hung up on, and transferred to nowhere, lol. They have almost five hundred complaints to the BBB wished I would have know that and all the complaints are kind of like some of my experiences. I personally will never do business with them again and I as them to return my part and it is suppose to be here in two to three days and if it is not I am contacting BBB.

Purchased PCM for 2007 Jeep Wrangler on February 17th, I was having a problem with O2 Sensor could not reset, when I connected the Flagship one replacement PCM it corrected and reset O2 sensor but created a new problem Multi miss fires whole engine shaking, put the old PCM back and engine ran smooth contacted Customer Service ( which by the way is non existence ) the girl I spoke with did not seem to know what I was talking about, said she would send an RMS to my email so I could return the PCM and get a replacement , still waiting for RMS two days, called again today Feb. 28th , could not get through to Customer Service . I guess I should have read the reviews before ordering from Flagship one!, Now to deal with Credit card company!
Ed Greipp

I purchase a pcm for a customer jeep install it and it has a code and misfire which I do not have with the old pcm.Send it back and cannot get an update after two weeks.Every time I called customer service I get a run around from one person to another .This order has been in progress since Feb 06th 2020 and today 2/26/20 after several times calling them theyfinally send me an email saying that the pcm is fried and I need to pay $150 to have it repaired.

Like Mr James, I too wish that I would have read these reviews! Class Action Suit, anybody? I'm out $157.49 to the shister who won't even show his name anywhere! I wonder why! My nightmare started on Nov 6, 2019 when they sent me a 'Refurbished' ECM for my Ranger...it wouldn't even start. It's replacement wouldn't either, so I guess I'm under the proverbial Bus!

Wendl O.

I purchased a ECM from Flagship One , after only 6 days it failed . Sent it back to get a replacement , was told after it was bench tested it was viable to use . So they told me in no uncertain words , no replacement . They said there were 8 pins for the coil packs and 8 pins for the fuel injectors . All they said was pins were correct , ECM would work . A bench test is not the same as in a running situation , so I refused the ECM being sent back to me . 3 days later I was sent 2 EMAILS , ( 1 , was to let them know if I wanted a replacement ) ( 2 if they didn't hear from me a refund would be issued )this was to be before the end of their day . EMAIL'S were sent 3 minutes apart , I work 6:00am till 4:30pm I don't get home till 5:30pm . So it would be impossible for me for to answer them before the end of their day . I sent EMAILS about this NO RESPONSE from Customer Service . I purchased another ECM from another company , more money out of pocket . As for the refund , I paid $214.24 to FS1 and refund was $91.99 . So as it stands I'm not very SATISFIED with FS1 at all . I would not recommend this company ! Allen Ross a dissatisfied customer

Customer has received part today and has called in to thank us for our helpPlease let me know if there's anything else that we can do to help!

Would give a zero stars but it wont let me. This company sold us a pcm, it took over weeks before we actually got the part, meanwhile our customer just waits, they kept telling us it was on the way. Finally received it and installed it and it was garbage, made customers car run worse. Called and emailed for a couple weeks, finally got through to get a refund, they kept 265.00 of our 899.99 we spent on the part for restocking? Are you serious? You sold me bad parts and kept 265.00? Great for their company, this company is a joke and a scam! consumer beware!

The absolute worst... They obviously write there own reviews.. After they take your money and you receive a unit that does not work you are out of luck..They will not back their so call warranty... I had to contact the BBB in New York/Jersey to finally get a refund.. They are the absolute worst for customer service (non-existent) Do Not Use this company...

What an incredible business model! If you receive a unit that works from them, you are the lucky ones! Mine did not. It took a week to get to me and it did not work. when I contacted them I was informed that I had to fill out an online form (contract) to return it. I did and they sent a shipping label. I sent it back. it took 3 weeks for a replacement unit to arrive. it didnt work. I sent a text informing them that It didnt work and asked for my money back. I was informed that it had been more than 30 days since my purchase date, so they could not offer me my money back, only a replacement or store credit. Translation: all sales are final. you lose. This is the worst online experience I've had to date. I've played there game and filled out their form each time and returned the units 3 time over a coarse of 4 months. they have sent me 4 units that do not work on my vehicle. The forth unit was actually the third unit that they tested in informed me it was not defective and showed no codes. I believe that. I don't however believe that it's programed for my Vehicle and it still does not work. Obviously this is not their concern and even had the gall to send a form where could leave feedback and they hope that I am satisfied. I'm not. I spent $225.00 and have received 4 paperweights. they have wasted my time and my patients and they dont care. they made their money. My original purchase was july 16. it is now November 11. If I had depended on this company, my vehicle would still be down. Fortunately, I bought a unit from another supplier the same day I received the first failed unit. The other company sent a unit in two days and I have been driving with it for better then three months. It would be nice if I could at least get a working spare from Flagship 1, But I dont think thats going to happen. It was just a $225.00 lesson

Good afternoon, I'm so sorry for any inconveniencePlease call us and we can resolve your problem- ###-###-####

This is hands down the worst company I have EVER dealt with! Countless calls and time on hold. Being put to voicemail and not receiving return calls. Zero communication. Waited 3 1/2 weeks from time of order before finally giving up and asking for my $412 back. I hope I get it.

Beware of this company there are no words that I can use to describe how bad these people are the work is poor and they dont honor the warrntee 1 month without a car
I am sending it to another company they take the $$$$ and then they lose your number
if you have gotten a computer from them and it has failed they rely on people from out of state so safe yourself from aggravation just keep telling your story on the web

Had to give one star because there's nothing lower. Sent me a bad car computer, replaced it with another bad computer and now say my warranty is expired because I had one claim. Replacing a computer that was bad when they sent it is NOT a warranty claim! Watch out for this company! I looked at the reviews THEY post and they are ALL 5 stars. That should tell us something about this business!

I order computer for my jeep , computer com in 13 days from orginal order and suprise jeep is no start , I was tel computer is coming program put in and start. When I call tree time I was put on hold when I tell my problem and after 15 minuts phone was cut off. Wher is you customer service?

order was supposed to arrive 6/20 arrived 6/26 part was defective contacted them on 6/30 contacted again on 7/01 I was told rep would contact me contacted again on 7/02 I was told rep was out of office and I called to close to closing time after being on hold for 30 min I was told account rep out of the office for the week

I bought 1 for my car $227.49 I got it quickly but not working apparently not flashed security light flashing security working just fine talk to service department then account manager she told me they was having some problems to return it so I sent it back in to be flashed cost almost $12.00 to return it well supposed to be return quickly well account manager said my vin number was incorrect well it's not I checked it multiple time's to be sure then later on I sent pictures of my car title proving it was correct well account manager no longer reply to me email or phone and service department either after almost 2 weeks later the service lady said it was fixed be sending it out next day or so well next week rolls on I call service manager answer let me know unit will be arriving that day well it did but it still not working same as before I guess I been scammed so don't buy from this place ripoff ! Now got to come up whith more money to get another one from a more reliable place to get car going car been broke for months I guess another month won't hurt

It took much longer than promised to receive the part. When you try to call in, they put you on hold forever. No one was ever available to check on the status. I was promised someone would e-mail me the status and shipping info. Never happened.
Received the part finally, and put it in. Turns out, the programming was done incorrectly. The vehicle cannot correctly operate. Called the company back, and they said it will take at least 2 weeks. Ridiculous.
Very disappointing from start to finish. Wish we would have read the reviews beforehand to save ourselves all of the drama. Very poor service all the way around! If you look at their website, you would think they are the best, but if you look at actual reviews online they are terrible.

The PCM in my Jeep Wrangler had a check-engine light, but ran fine. After having the PCM re-built by a company, it was much worse. I ordered a part from Flagship1 and it arrived in four days. My mechanic plugged it in and checked operation.
My experience with Flagship1 was excellent and I would recommend them to others.