Flagship One Inc.

We have dealt with these guys several times,very user friendly ..always a good experience!! "Craig" is always courteous & professional...

Review: Flag Ship 1 advertises that their ECM's are "Plug and Play" They also state when you contact them that they will ship and ECM programmed to your vehicle within three days. On 10/**/15 I ordered a "Plug and Play" ECM for my 2002 Dodge Durango. I was assured that the unit would ship by 10/14 at the very latest. They did not ship until 10/16. Due to the late shipping on their part I agreed to pay $85 extra for NEXT DAY AIR shipping as I was paying for a rental car. I asked twice if NEXT Day meant that I would receive the unit on Saturday and was assured that yes, I would. The unit arrived on Monday, (3 days) not NEXT DAY. When I phoned them they stated that they knew the unit would not be delivered the next day as [redacted] does not deliver on Saturday: THEY NEVER TOLD ME THIS! If they had I would not have paid the extra charge. When the unit arrived it was defective and not properly programmed for my vehicle so I had to return it. After a total of 18 days from the date of original order I received the replacement unit. This unit was not programmed properly. The car would run for a few minutes and then shut down due to programming errors. I took the vehicle to a Dodge Dealer. They checked the ECM and stated that it was not programmed properly for my vehicle. I had to p[ay them $100 to properly program the unit. The units I received were neither "PLUG and Play" or properly programmed. As a result, I had to pay for extra days of a rental car as well as $100 to have the second unit properly programmed. At a minimum I expect to have the $85 that I was charged for Next Day Air delivery refunded and receive an explanation of why all of the delays and errors occurred.Desired Settlement: I expect to receive a refund for the $85 NEXT DAY delivery charge and an explanation of why all of the delays and programming errors occurred.

Business

Response:

I'm sorry if there was any miscommunication on our part, but [redacted] Next Day Air is unfortunately only next business day- there is a Saturday delivery option that is both very expensive and (in my option) quite unreliable so we usually do not offer it. Please see the list of [redacted] Services at: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I specifically asked 2 times in the discussion if this meant that I would receive the ECM on Saturday and was told yes. More importantly neither the first unit I received nor the replacement unit worked. I had to pay an additional $100 to have the replacement unit properly programmed in order to work. They were not "PLUG and Play" as the company advertises. In my opinion their advertising is false.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good morning,I'm sorry for the inconvenience. I have applied a $125 store credit to your account good on any future order as compensation. Please let me know if there is anything else that I can do to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

We got our part quickly!

Chris was knowledgable and very helpful with specific part that I requested. Efficient in processing payment and delivery of product.

Review: I purchased a power control module for a 2001 Mazda Tribute on 8-**-15, and received it around 8-**-15. I installed it and it didn't work. It had a code indicating that the p.c.m. wasn't working. The code was [redacted], that shows it was not working, it also had a code [redacted] showing that my coil needed changed. I called them and sent it back. this happened three times. After talking to them the third time they said that it couldn't be there product, that maybe my wiring harness had a short or broken wire and they could give me a store credit, but not my money back. I had them try again, before I received the p.c.m. the fourth time I changed the coil. When I put the fourth one in it still had the code p1639. I spent $235 dollars and $25 in return shipping fees and all they will offer me is a store credit. I would like to have my money returned. I bought a new p.c.m. and the dealership programed it and now the car runs fine. Their product or program was faulty not me or my vehicle.Desired Settlement: I want my money back.

Business

Response:

I'm sorry for the inconvenience but we are unable to refund this transaction. We issued multiple replacements to the customer in good faith (even though our warranty only includes one replacement) but we still issued a partial store credit as another courtesy to the customer since it was returned more than 30 days from date of purchase (a stipulation in our warranty). The store credit was issued minus the key fees since the keys were returned to us cut to match the customer's ignition and we would not be able to reuse them. Please let me know if there's anything else that I can do to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[They sent the same p.c.m. over and over again, telling me that they checked it and there was nothing wrong with it. There is either something wrong with the p.c.m. or they never programmed it correctly. I would like my money back. $240 is a lot of money for a man that has been on a disability income since my surgery in January. I can hardly pay my bills and since this p.c.m. was supposed to be such an easy swap out, I'd hope to sell car to pay for medical cost. I could understand if they had sent me different p.c.m.'s, and they had failed but they sent the same one over and over again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

All our programmed ECM/PCM units are cleaned by a rotary grinder wheel as part of the refurbishing process. We would never use a unit that was ejected from a vehicle after a crash.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: FIRST ORDERED PCM WITH PROGRAMED KEYS FOR MY 2006 FORD F150 IN JULY OF 2014 , WITH SEVERAL PHONE CALLS TO FLAGSHIP ONE FINALLY HAD IT DELIVERED TO MY HOME IN [redacted] . INSTALLED COMPUTER ,TRUCK WOULD NOT START . CALLED FLAGSHIP ONE ,THEY COME TO THE CONCLUSION ,THAT THE KEYS WERE NOT PROGRAMMED THAT PCM .HAD TO RETURN IT TO FLAGSHIP ONE ( I HAD TO PAY THE RETURN SHIPPING COST) . AFTER SEVERAL PHONE CALLS TO FLAGSHIP ONE , MY PCM WAS FINALLY RETURNED BACK TO MY HOME IN [redacted], (MIDDLE OF AUGUST) , INSTALLED COMPUTER IN TRUCK, THIS TIME IT WORKED FOR ABOUT A WEEK , THEN A MISFIRE CODE ON #4 CYLINDER , CALLED FLAGSIP ONE SEVERAL TIMES (ARE YOU BEGINING TO SEE THE PATTERN HERE) AFTER TALKING THEIR TECH , THEY CAME TO THE CONCLUSION THAT THE DRIVER FOR #4CYLINDER HAD FAILED ,AT THAT TIME I ASKED FOR MY MONEY BACK. BUT WAS TOLD IT WAS OVER 60 DAYS ,I EXPLAINED TO THE MY 60 DAYS WERE BURNED UP FROM THEIR SCREW UP OF NOT HAVING MY KEYS PROGRAMMED ORGINALLY , BUT WAS TOLD THEY COULD ONLY REPAIR IT OR A STORE CREDIT (NOT SURE WHAT ELSE I WOULD WANT TO BUY THERE ). SO I SENT IT BACK FOR REPAIR (I HAD TO PAY THE RETURN SHIPPING COST) AGAIN AFTER SEVERAL PHONE CALLS TO FLAGSHIP ONE ,THEY DECIDED TO REPLACE THE PCM ( IT IS NOW NOVEMBER) FINALLY GOT THE REPLACEMENT PCM BACK TO MY HOME . INSTALLED IT YESTERDAY NOVEMBER ** ,2014 , AND AGAIN MISFIRING ( NOTE MY TRUCK RUNS FINE ON MY ORGINAL COMPUTER ,EXCEPT MY SERVICE ENGINE LITE STAYS ON . CALLED FLAGSHIP ON AGAIN ,TOLD THEM I WAS NOT HAPPY WITH THEIR SERVICE AND WANT MY MONEY BACK, BUT WAS TOLD TO RETURN IT FOR REPAIR OR THEY WOULD GIVE ME A STORE CREDIT (I WOULD NOT PURCHASE ANYTHING FROM THIS COMPANY AGAIN)Desired Settlement: I WANT A FULL REFUND 350.00

Business

Response:

Good afternoon, I'm so sorry for any inconvenience. Please call us and we can resolve your problem- ###-###-####.

Review: Purchased a Reconditioned PCM From FlagShip for $295.99

Ordered one day service 7-**-2015 received PCM 7-**-2015

Received from FlagShip water/Weather damaged PCM which had been sanded to remove Oxidation damage from sitting out in the Rain, All the Pin outs on the PCM have been damaged from rust and no connection can be established

between the Vehicle and the PCM-[redacted] PCM purchased From FlagShip

Called 8-*-2015 Tina said she wanted Diagnostic information, there is no way to communicate with PCM

Called 8-*-2015 Tina asked for refund, Tina Hung up on me.Desired Settlement: Please refund my Money

Business

Response:

I'm so sorry for the inconvenience. There is a handling time after purchase but it was overnighted as soon as our testing and programming process was completed. We have sent over return information but as of yet have not received a return from the customer. Please let me know when the unit is shipped back so that I can keep an eye out for it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Product was sent back to vendor as a return because it did not function. Order item on 7/*/2013 Spoke to vendor about shipping status on 7/**/2013. Called twice on 8/**/13 and on 9/**/13. Send email along with shipping receip on 8/**/13 and a decription of the problem. Spoke third time to tech staff was promise a retun which never arrived. No return item, no credit, no message from company stating next step inthe process. Very poor customer service.Desired Settlement: A refund of the product that was return or modify to work.

Consumer

Response:

At this time, I have not been contacted by Flagship One inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

I am so sorry about the inconvenience. Please contact us and

we will resolve.

Consumer

Response:

At this time, I have not been contacted by Flagship One Inc. regarding complaint ID [redacted]. A message was left on this site for a refund to be generated. No intension of calling company back, since this matter has been discuss on multiple occasions. Seeking refund instead.

Sincerely,

Business

Response:

I understand your concerns. Could you please give us a call to discuss this?

Flagship One, Inc.

Review: I purchased an engine computer, Feb *, 2014, for an early 03 Ford excursion 6.0l which I provided the vin# for and Flagship One shipped directly to my mechanic Feb **, 2014. Product was defective or not compatible. Part got extremely hot and would not communicate with my mechanics Ford software. I called Flagship One, [redacted], and informed him of their deficiency he authorized a return Feb **, 2014. Flagship One, [redacted], sent back another computer Feb **, 2014 to my mechanic that still did not work. No communication with Ford software. Mechanic determined computer to be from a later model Ford after many calls to Flagship One. Mechanic ordered another computer from local salvage yard and completed repair March **, 2014. Vehicle was picked up March **, 2014 and I contacted Flagship One March **, 2014 and left message for [redacted] to authorized return. No return call. Called Flagship One again on March **, 2014, [redacted] (who is only person able to authorized returns) was not in and I again left a message. No return call. Called again April *, 2014, [redacted] again not in, left message with no return call. Called again April **, 2014 finally got ahold of [redacted] and he told me that I was beyond my 60 day return time. He stated that I could have store credit, for junk that obviously does not work on my vehicle. This is completely absurd and ridiculous. They have deliberately avoided my calls and are ripping me off.Desired Settlement: Refund in full to credit card used for being in the stated 60 day return time.

Business

Response:

Parts are fully tested before shipping, and are re-inspected when items are returned. The two units that were sent to this customer did not exhibit any of the problems the customer described could not be replicated. All calls and messages that we received were responded to- our warranty policy clearly states that customer is entitled to a full refund only if item or replacement item is returned within 60 days of the original purchase. The replacement item was returned well after the 60-day return limit. Customer is more than welcome to the full value in store credit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The second computer has not been returned to you yet because you will not return my phone calls to get an RMA number which conveniently has allowed the 60 day return time to expire. So there is no possible way that you have tested it nor is that what I am stating, you have sent the wrong computer for my application TWICE. This computer is either for a later excursion or the F-250 to F-450 applications and this will not work on my early 2003 6.0 diesel vehicle. As stated in the original complaint I left multiple messages prior to the expiration of this 60 day time frame with NO return phone calls. So your response is complete nonsense that does not address the original complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The PCM that was sent is the exact PCM for your vehicle. We match these by using licensed Ford VIN decoders. You are more than welcome to confirm the part number that we sent with a Ford dealer and they will corroborate the information. The PCM that was tested was the original that was returned to us (this unit tested out perfectly), which we promptly replaced even though there were no issues with the PCM that was sent out. This was the last communication we had with the customer until weeks later when the customer then demanded a refund without shipping the replacement part back even though the customer was aware that it was after the 60-day money back policy.

The ford pcm I purchased worked perfectly my vehicle is back on the road thanks

THANK YOU SO MUCH FOR THE GREAT JOB YOU DID PROGRAMING MY DODGE DURANGO 4WD COMPUTER. I'D DO THIS AGAIN. VERY PLEASED.

Review: The used unit we ordered had indelible writing boldly written on the outside of the unit case "bad unit". We called and notified that the unit received was a "bad" unit. Another unit was sent out to us. The part number did not match the original part. We were told in no uncertain terms that this auto module that was "guaranteed to work in our vehicle". We paid a mechanic just under a $100.00 to install this guaranteed unit. It did NOT work either. We called and notified of the problem. We were told that a new unit would be sent out. The company was not willing to pay for shipping for the return. This was clearly their problem. In addition, the company is not responding to our request for a refund for the product.Desired Settlement: Refund ALL of our expenses (shipping, labor (on your word that this unit was guaranteed to work) and the part itself. Shipping was approx. $15.00, labor was $85.00, the part itself was approx. $275.00.

Business

Response:

Good morning,

Until the unit is returned to us, we cannot issue any sort of credit. Please call us at ###-###-#### and we can resolve.

Review: I own a 2007 Ford Fusion; a MONTH ago, the computer fried. Since purchasing a new computer from the dealer meant $700, I wanted to research my options. I searched on [redacted] and found this company. Called them and asked about a computer, which they had. $275 fully programmed, great! Get it shipped to the mechanic that I was using ([redacted]). He installed it, tried to reprogram keys, and it wouldn't work - his system couldn't access computer. I then called a locksmith to travel to the garage to program the keys; he couldn't. The only option left was to tow it to a Ford dealer directly to have them program the keys. They advised that the computer was non-responsive. I called Flagship One and spoke with [redacted] about returning the computer. It took a few days and a few phone calls before I received an email with the return shipping address. I mailed it out Priority mail via USPS paying for return shipping out of my pocket, this was on a Thursday. The computer was delivered on a Saturday. They aren't "open" on weekend so I waited til Monday afternoon to call. They advised that their "tester" would be checking the computer that day and call me back; they didn't. I called them Wednesday and they said their "tester" was still testing a few computers so they'd either call me back Wed. afternoon or first thing Thursday; they didn't. I called them a few times on Thursday, which is when they advised that their "tester" determined that the computer works. They said they could refund my money, minus a programming, shipping and a restocking fee. I advised that I would not accept this as I paid to have the part returned. [redacted] (with whom I was speaking) said then he would refund all but programming and restocking ($110). I asked him how three different, non-related companies are telling me they can't get into the computer, but then all of a sudden his "Tester" says it works? He advised that the equipment they use is the same as any of the people I went to, so he could not explain why it didn't work for them but works for his "Tester." I advised that obviously there was a problem with their programming, and I need the full amount of $275 refunded to me. He refuses to work with me on this. The "funny" part is that when I first called them to advise it didn't work, they wanted proof from the dealership, which the dealer provided for me. But somehow now that the computer is back in their possession they cannot prove to me that it works.

This whole ordeal is costing me over $2,000, most of which needed to be borrowed; I cannot afford to be out $275 on top of it all.Desired Settlement: I want a full refund of the $275 I spent on the computer.

Consumer

Response:

At this time, I have been contacted directly by Flagship One inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The business contacted me immediately after they received the first notice from the Revdex.com. They refuse to refund my money in full because they claim the part they sold to me works even though I had three different companies tell me that the computer (PCM) was inaccessible. They advised that when they received the part returned from me, their "programmer" told them it worked and that they could refund my money minus a reprogramming and restocking fee ($110). I told Flagship that if the computer did indeed work, it was inoperable for the businesses (THREE SEPARATE/UNRELATED ENTITIES) that tried to access it and fix my car, so therefore if it were a programming problem, then they should be responsible for it and refund my money. I've also asked them for simple proof that the computer does work! Haven't received anything. Since this mess has cost me ALOT of money, I did call and request a refund (which mind you is minus the $110) to at least get some of my money back. They did honor that at the very least.

I would never recommend anyone to purchase anything from them. BEWARE of online businesses!

Sincerely,

Business

Response:

Item was returned to us in 100% functional capacity. Unit was retested in a local customer’s vehicle and it functioned perfectly (and still is). We are not sure why it was not functioning on customer’s vehicle. Please contact us and we can resolve.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I asked that they refund all my money and they would not. I asked them to send me proof that the computer that they put in my car is actually working. they did not. I settled on a partial refund because I could not afford to keep my money in limbo. Not sure what else to do since they would not refudn 100%.

thanks,

Sincerely,

Review: My husband ordered a computer for my 2000 Jeep Grand Cherokee in Sept 2015. The first computer arrived and was sent back in December to see if programing was correct. Second Computer arrived, when installed vehicle ran more poorly than with original computer. Sent it back in January - replacement computer arrived first week in February - arrived broken/defective (pictures taken and sent to company showing clips that hold the electrical connections to the computer are broken) computer was sent back Feb * to the exact same address as previous returns in order to expedite getting another one. Company is now stating they never received it. Postal tracking shows it was delivered on the [redacted] at 9:58 - "in/at mailbox". Company states they do not have a mailbox - that they share the facility with 7 other businesses. The annotation "in/at mailbox" is the exact same annotation as the two previous returns. I believe the computer may have been returned during the time the business was closed due to the blizzard in New York.

Every time we have had to contact them it takes up to and sometimes longer than a month for them to respond.

I did look them up (recently) in the Revdex.com website and see that I am not the only one who has had issues with them as far as service goes. They claim I need to contact the Postal Service and file a claim - the postal service is going to tell me it was delivered - their records show it to be delivered. They will do nothing.Desired Settlement: I want my computer for my vehicle - if they can't replace it, I want a refund. There is no reasonable/logical explanation that I would be requesting a replacement/refund if I hadn't returned it. The vehicle requires one computer - preferably one that works. This has been going on for almost 6 months.

Business

Response:

Good morning,We did not receive this unit- normally for returns we issue an RMA number and a return label but this customer sent it back at their own expense. However, since the item is insured, they should be able to contact [redacted] and file a claim for delivery to the incorrect address. This can either be done at a [redacted] location or online at: [redacted]. We would have done this had we been the shipper for the item sent.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business knows that the Postal Service (the carrier supervisor) has already stated for the record that the package has been delivered. I will submit a claim, but feel it is futile. The original label (attached to the computer we received was enclosed with the returned computer.) The business states that "they did not send a return label and if they had, they would honor our claim) The information on any label they sent to us for a return would contain the same tracking information as the one we attached when we sent it. The company phone system states: "all calls are recorded for quality assurance" If they were to go back to January [redacted] through the [redacted] they would learn we called 9 times looking for the replacement for the computer we returned on Jan [redacted]. Each transaction has taken up to a month to complete. We received the last computer on 2/*/16 - it arrived defective - we called the company and informed them of the situation (they should have a recording of that call) - they wanted pictures taken - they were taken and sent to "Niki" - company claimed on one of the later phone calls they never got them - my husband called and all of a sudden - they did have them. The computer was marked (in permanent marker) "received broken on 2/*/16 - with arrows showing two different clips which were broken." My husband called again - they stated they were working on it (twice?) - then all of a sudden "we never received the computer"? If the computer were received broken - pictures were taken/sent showing the issue - why would we keep it? A normal person, would return it right a way to alleviate the wait time for a replacement. Our original purchase was 8/**/15. The transaction ID was [redacted] - we paid $221.99. We have made numerous calls - left numerous messages - each time "we will check into it and call you back; your account manager is not available, but we will have her return your call tomorrow; there is nothing we can do because you did not use our label." I am still questioning the difference in their tracking system on their own labels vs the [redacted] tracking label. My husband called again this morning and talked to "Niki" she asked to put him on hold - then he was transferred to a voice mail for a "PB", who of course was not available. A "normal thinking person" would have taken the time to say, I cannot help you, however, I will transfer you to my supervisor or ??? Not just transfer him to avoid having to talk to him. They now say they have over 100 packages arriving every day? All they have to do is look through their rejects for a computer with black marker that says "received broken 2/*/15." I have not enclosed the pictures of the computer or the tracking information - however, upon request I will. The tracking number of the 2/*/16 shipment was [redacted]. I am still wanting a refund or a "working "replacement - however, given the past history - I cannot rely upon their word that a replacement will be operational/functional for my vehicle, or sent in a timely manner (2 weeks at the most) all their other attempts have taken up to a month.[redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If we had provided the return shipping label, we would have used [redacted] with signature confirmation so that we could track down any misdelivered item. The first thing we checked were any "unknown" returns without RMAs but unfortunately this item was not in that location. Please contact [redacted] and file a claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have filed a claim with the postal service - however, as they have previously stated, the package was delivered to the address on the label and I do not feel they will pay the claim. I am not user friendly and do not know how to attach a copy of the claim - I can mail a hard copy if necessary. It was postmarked 3/**/2016. Please let me know what I need to do to further document my claim.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had paid for a pre-programmed OEM Engine Computer, when I received it, it was not programmed and I had to pay the car dealer ship to program it for me. I contacted the Flagship One, INC to be reimbursed for the charges and they declined.Desired Settlement: I am only asking to be refunded the amount that I had to pay extra to have the PCM programmed at Ford Dealer Ship

Business

Response:

Hello,These units are not sold as "plug and play" (no further procedures are required after installation). As stated in the listings, this unit will have to have the keys programmed by a dealership or qualified locksmith before the vehicle will start. Since the module that controls this "Passive AntiTheft System" module is located in the instrument cluster, we are unable to sell these units as plug and play unless we have the vehicle locally. Please let me know if there's anything else that I can do to help.

Review: When order was placed perator guaranteed next day delivery. Now states delivery is Monday [redacted]. This product is needed Frriday 11. Unprofessional customer service reps, sound like children. WOuld not get a supervisor to speak with. Left me on hold on 3 different lines for total of 1 hour with no assistanceDesired Settlement: Billing adjustment for shipping fees AND discount of purchase price of product

Business

Response:

Unfortunately, this is there seems to have been a misunderstanding. At no point was overnight shipping ever offered- it was neither expressed as being overnight shipping or implied to have been offered. Ground shipping was included at no extra charge. Customer was not put on hold for an hour- only a few minutes until supervisor was available to speak. We are attempting to do everything possible to speed up shipping speeds.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was put on hold on three different lines, while the "customer service rep" repeatedly told me there was no Supervision with in their company. I repeatedly ask for Owner information, CEO information for which I was laughed at and told there was none. "[redacted] then came on the line and hung up on me. This company is a rip off and if this part was not deperately needed for our own client it would be cancelled. I would like to be refunded part of the purchase price,m or I will continue to cause issues for this company. Obviously with their F rating, I am not the only unsatisfied customer

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Would it be possible to have a [redacted] at your location call us here- ###-###-####. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not wish further contact with the business. Any conversations must be relayed from Revdex.com. This company was rude and unprofessional to my staff.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

This place really rocks!! I was kind of skeptical after reading a few bad reviews but I decided to go ahead and chance it! Dealership wanted $900 but I ordered my computer from flagship one for only $227(shipping included) it was programmed and flashed to my vin number. After placing my order I received a confirmation email. I was told that it(the computer)was scheduled to be programmed and with be shipped out within two days. sure enough I was sent tracking number and it was on it way here to Mississippi. Costumer service was awesome. I never was on hold for more than 2 mins. They were very friendly and helpful. Well my package arrived as scheduled. Was placed in my vehicle and its been running like a charm! I'm really thankful for flagship one because I couldn't afford the $900 the dealership was talking about. And I would have had to trash my jeep! Thanks to these guys. My jeep is here to stay!! Sincerely, Ray Smith

Review: I ordered a power control module for my 2001 jeep grad Cherokee limited. From the time I bought it in January I have been relating my issue of the non working computer system have documented paper from [redacted], [redacted], and [redacted] garage that explains that the PCM does not work after I got it installed for the third time. I called and spoke to [redacted] a case manager about this and she told me to fax the paper over I faxed the paper april *, 2015 and now I'm being totally ignored. I called April **, 2015, April **, 2015 April **, 2015 and today April **, 2015 I payed a total of 167.00 and would like a refund for this non working PCM.Desired Settlement: Transaction ID: [redacted] Paid actually a total of 171.00 I would like a full refund

Business

Response:

I'm so sorry for any inconvenience. Please call us and we will resolve!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello, I ordered a Computer(PCM/ECM) for my Truck, 1990 Ford Bronco, almost two weeks ago. The payment was taken out of the bank account the following day, after which I called several times and spoke with several people in regards to there being a difference in price. They made me aware that the website they use,( [redacted]) was no longer under their control, therefore they could not adjust the prices. I understood and was told I would be emailed a new bill for the difference, this took several more days, and several calls to pay the difference for the part. After waiting several more days, I contacted them and was informed that the part number(ID number) listed on their website was non-existent, even though I already paid for it. They then said they would find me an alternate aftermarket part that would work. I also told the [redacted]) that I had gotten a lot of run-around with them and that I needed this part, she then said it would be expressed mailed to me the following day,two days ago, and that she would email me the tracking number, well that was two days ago, I called today for the tracking number and after several minutes of being on hold, it was given to me. I immediately went to UPS website and there was no record of my tracking number, however several minutes later it was there, created today(4-**-2014) leading me to believe that had I not called again( this is probably the tenth time Ive called) that nothing would have been done again. I called back asking for the [redacted] I had been dealing with, she had just left the office, but the girl I spoke with assured me that it was going to be shipped today with a 2 day delivery label. I am very disappointed with this company, the only reason I am still dealing with them is I have exhausted all other options in looking for this part. I do not believe that they are living up to common standards and practices of any legitimate business, and should be held accountable. I do not wish for anyone else to go through the headaches I have had to. I would like this business to be investigated as I have still not received this part which was paid for two weeks ago.Desired Settlement: I think its good practice to take care of customers when the business itself is at fault. In this situation I believe they are 100% at fault, and I dont think I should have to pay full price, if anything with all the issues Ive had in dealing with this company.

Business

Response:

We gave customer a free upgrade on shipping speed. The reason for the delay was to get the VIN for the truck as this was a very rare part number almost never used by Ford. Please contact us for further info.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My issue has not been resolved, as of 04/**/2014 I received the part(computer) which was not the original part I ordered, in fact I had to call for them to tell me the part I ordered and paid for was a non-existent part. Keep in mind this was after giving all of my info they requested IE VIN number, as well as the part ID number that needed to be replaced. When I ordered the Matching part from their website, it took several calls by me for them to tell me it was non-existent and that they had no control over their website, which I gave all of my credit card information to. After finally speaking with a manager about them not carrying the exact part I needed and ordered, she assured me, after talking to her technicians, that the part they were sending me was a viable after market part. Unfortunately upon installing the computer I realize that it is not in fact a matching part for my vehicle. I formally request that I be issued a refund for this part and I will be sending it back after the money is put back into the account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We look forward to receiving the return from the customer. I appreciate your understanding in the matter.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Flagship One Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Thanks for the part on my PT cruiser...I would recommend this company to anyone. prices are reasonable.