Flagship One Inc.

Personally I was very pleased with the service provided by Flagship One Inc. Recieved P.C.M. and it worked perfectly. Kristen the customer service representatives was very helpful in ensuring that I had no issues and in my opinion went above and beyond the call of duty as to I called numerous times which can be annoying, I'm sure. She answered all my questions and after installing and following instructions it programmed, car fired right up and is running flawlessly.

Complaint Details
I purchased a pcm for a 2006 Ford escape. From the website and from speaking with a representative I was under the impression I was be receiving a fully programmed piece of equipment. This was not the case. When the purchased escape was placed into the vehicle the suv would not start. A call was placed to Flagship and they walked us through making sure that the keys were linked properly. We made sure that was done but it still would not start. I ended up having to get my vehicle towed from one mechanic to actual dealership. The dealership could not get it to start either. They removed the presented PCM and attempted to program it to match MY vehicle and fix the keys to match my vehicle as well. Once completed, the car turned on but the engine skipped. This was a worse problem than we had before we put the purchased pcm in. My engine did not skip with the factory PCM from 2006. HE attempted to do something else to the pcm presented from flagship but there was no luck. He proceeded to replace it with a new pcm from ford and the car ran just fine. this is my only car so I could not wait to send it back and forth and have the possibly of receiving another one that didn't work. this took place feb 1st . I just received my PARTIAL payment. I understand the warranty, but when I get a product that DOES NOT work I should be fully reimbursed. I have attached the receipt that shows fords multiple attempts to reprogram and the codes for why it did not work, it also shows me having to buy another one. When I spoke to the manager (Rebecca ) she was really nasty and matter of fact. She told me they were all tested and it works. So to her I pretty much them that amount. I would understand if the product worked but it did not work AT All. She refused to give me my money back. Then she said I had to get something from the dealership justifying it but the techs would have to approve it. (another rep said that the techs do not validate it but she does. she is just trying not to give me my funds back b/c I so easily could give her validation) The mechanic at ford that fixed my car is -- Chris Zorn 864-242-5060 --call if you have questions he can tell you exactly why it did not work. (They refuse to call ford to find out what really happened) Rebecca stated that it worked in the test environment so that it should work in mine. (They also stayed that they were testing a 2005, which my vehicle is not! That probable why it's not working)That was not the case and she did not want to hear it, She has very bad phone manner and customer service to be the actual manager. I know she is the one making the final decision on my money even though she lied about it and this complaint may very well keep me from getting it but at least I have been honest and now everyone knows how she conducts business very rudely and unprofessionally. BTW she kept saying that my money was already refunded knows that I paid $494 for the item and was only refunded $304. I would like the rest.

After confirming that they are testing on the incorrect model. That validates why I should get my money back.

I purchased a computer for my truck was told it would be over night shipped it wasn't, meanwhile I do no have a vehicle. When it finally arrived it wasn't working up to par and after a week or so and having other dodge dealers look at the computer I was told it wasn't compatible with my truck. Needless to say I wasn't happy about this so I contacted the company talked to the "account manager" and she informed me either I could exchange it or get a refund if I choose to. So I decided to go with the refund and proceeded to ship it to them and made sure it had to be signed for when received. Well I tried calling them after I knew they had received the computer and couldn't get through with my phone, so I tried calling from my wife's at the same time and her number was answered right away. They had told me tests needed to be ran on the part and would call back that same day, of course I had no returned phone call so tried calling again the next morning from my phone I was on hold and decided to try from my wife's again what do you know picked up right away. Talked to the "account manager" and she proceeded to tell me it had been 30 days so now I can only exchange. I was never once told this when we had discussed the return previously. Also it had been exactly 30 days from when the money was charged on my account to the day it was signed for, so told me the 30 day warranty starts before I even received the computer it started the day I ordered it. (That is an awful policy, if it is even one) I asked to talk to someone higher up she told me she was the manager and no one was above her. I am so disappointed with this company and their customer service!

I received a transmission control module at a extreme low price and works perfect. Glad to do business with Flagship One Inc.

Review: The delivery time of the product was the main reason I chose to use this supplier. I was told that the company ships in up to three days but that was just to insure shipping times. The salesperson ensured me that the product will ship in 1-2 days. This information was key in me ordering from this supplier over another. Three days have passed and I called to get a tracking number. The sales person that answered the phone couldn't find information on my order and had to put me on hold to contact personally the person who took my order. The long and short of it was that they had not begun to process my order. I'm in dire need of the part and had relied the salespersons delivery info. I was promised an expedited processing time to secure my order and that turned out to be a misrepresentation. I even paid extra for expedited shipping which was a waste of money because the order was not even processed.Desired Settlement: I would like the product to processed immediately and Flagship to absorb the cost of expedited shipping due to their incompetence in processing the order.

Business

Response:

I am so sorry for any inconvenience. Please contact us and we can resolve to your satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted Flagship One Inc. in regards to whether my product had been shipped and in regards to the Revdex.com complaint. I was placed on hold for over 10 minutes to start with, then they were completely dismissive of my complaint. All this on top of the product not being shipped again! It's clear, customer service is not a priority at Flagship One. I was so tired of the run around I asked for the time stamp of when the tracking number was generated (after the way I've been treated, I was curious if it was after my call while I was waiting on hold) and since the sales rep kept referring to our conversation as being taped, I asked to get a copy of the original conversation....again I was dismissed. At this point, since I've waited so long for the product, I just want to receive it and be done with Flagship One. When considering the price of their products just calculate all the other costs that you will incur while waiting for a false processing time. I was told today that I should have the product no later than Thursday.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has received part today and has called in to thank us for our help. Please let me know if there's anything else that we can do to help!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The dishonesty with this company never ends. I was originally given the wrong tracking number. I called Flagship One to follow up and was given the correct one. I did thank the sales rep. for getting me the right tracking number but did not thank the company for their service. I would never recommend this company to any one.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

This company is a huge rip-off they sold me a computer for my truck that did not work when I brought it to the automotive shop I was told I could get a refund I returned it back to the company with a letter from the 4x4 shop that installed it stating that the computer was no good yet Flagship insisted there was nothing wrong with it and refused to refund me the money they guaranteed me they would I would never recommend this company to anyone huge rip-off

Talked to Niki and purchased the programmed CPU with the Keys coded. I already rang the wires so I did have a bad CPU. I installed the unit along with new plugs and coil on plugs. The CPU worked perfectly and the keys were coded correctly. A new unit would have been 1400.00 plus the labor and the cost of coding the keys. Thanks for your service and I will be telling others about flagship. Vehicle is a 05 ford escape with a V6.

I ordered an Honda Accord ecu from this company, The item was as advertised, arrive in time and is working.

Review: My trucks electronic control module broke and the local diesel shop I took it to gave me the product number off of my trucks current ECM, so that I could order the correct part to be replaced. I went to NAPA Auto Parts and gave them the same number that I received from the diesel shop, and they could get the ECM I needed, but it was outside my price range. I found the company "Flagship" online, and found the part I believed to be correct by using both ECM product numbers that both NAPA auto parts, and the local diesel shop provided me. I ordered the part under the impression that I was getting what I needed. On my truck there are two different ECM's, one mounted on the motor and one mounted on the firewall. I needed, and still need, the one that is mounted to the motor, and I thought due to the information provided on the website, that this was in fact the correct ECM part. It took Flagship a week and a half to program the part, which was fine, but that means I didn't get my part until around the [redacted] of December, and I ordered it on the [redacted] of December 2015. After finding out that this was the incorrect part, and contacting them to try and resolve this issue, I was informed they didn't even stock the part I searched for. I was informed that I needed to read in an undisclosed location on their website, that some parts may not be in stock, or may have different product numbers. This can be very confusing to customers, to search for the correct part, but not know to have to search through the full website for arbitrary disclosure statements. I then requested a return shipping label on the [redacted] of December, and promptly sent back the ECM they sent me the morning of the [redacted]. they recived that ECM on the [redacted] of January 2016, and told me that I would receive and email from them that night regarding what they were going to do with my refund. I was not contacted by email that night, and I finally received a call from them today, January [redacted], 2016, saying that they were not going to refund me any money because my 30 day return warrenty was up on the [redacted] of January. I feel that I promptly sent back the ECM within the correct time frame, and it is not my fault that it took [redacted] too long to deliver it, or that it took them too long to process the return.

The other problem I have with this company is that everytime they told me they would contact me, whether through email or phone, I was never contacted and had to take the initiative, due to their incompetence, call them. I had been told when I requested the return label that I would be charged an $85 re-programming fee and a 20% restocking fee for the part. The part that I ordered was $600, so I would get a refund of $395, which I felt was unfair but I wanted to get this matter resolved. They have effectively taken $200 from me due to their terrible website, and poor customer service. I agreed to let them rob me of the $200 so that I could move on and get a correct part through the local diesel shop. But as of today, they feel I should not receive any refund due to the 30 day return, which [redacted], or they themselves have caused. I feel this company is probably doing this to many customers, not stating exactly what the customer is ordering, and then providing longer than average return labels which allow them to cash in on people.

Now with their website they have nothing stating where the part is located or which ECM is being shown. Since my truck has two of them, I called them about why they do not specifically state which part they are advertising, and all they had to say was that they don't typically stock this ECM product, but they don't state this on their website, but they also failed to notify me that the part I ordered was not the ECM on the motor. They are wanting to give me store credit, but I don't need, or ever want to order anything else from this company.

I did not want to have to resort to this, but I feel that this is highway robbery at its finest. They would not work with me at all to resolve this issue, and only refunding me $395 was very unfair, but I understood that they arent' completely to blame. But as of now, they are not refunding me any of my purchase, and they need to know not to do this to customers if they would like to stay in business.Desired Settlement: I would like to get my refund back, I'm a 20 year old college student working full time and going to school and I have no transportation because my only vehicle has been sitting in a shop for 2 months because I haven't had money to fix it because I spent everything I had ordering this ECM from Flagship.

Business

Response:

Please see the listing at [redacted]. In addition to the photo of the item, there is a Chrysler part number. The part number for the unit the customer required is totally different (because they are, after all, different parts). Also on the page is the warranty stating that the customer has 30 days from date of purchase to return item for a refund, but after that a store credit option is offered. The return was authorized Dec. [redacted], 2015, leaving two weeks for customer to return item for a refund. These parts are refurbished, tested, and programmed before leaving so we do take a restocking and programming fee if an item is purchased then returned due to buyer's remorse.

Review: On September [redacted] our shop (Bill's Tire Center, [redacted]) purchased a refurbished plug and play computer, for a 2002 Jeep Grand Cherokee, from a company called Flagship One, Inc.. We received the computer on September [redacted]. After installing the computer the vehicle started and ran well but none of the vehicles gauges worked. The theft light and check engine light stayed on. The trouble code was [redacted]....no bus message. Our technicians spent several hours trying to diagnose why the gauges didn't work. We made an appointment with the Chrysler dealership but they were booked up for weeks. On October [redacted] the Dealership tried to trouble shoot the code. They had it in their shop for three days and gave up. We spent more time trying to determine what would cause the gauges not to work. Our technician found that the refurbished plug and play computer was at fault and purchased a used computer from a local salvage yard.

Flagship One, Inc. told us to send the refurbished plug and play computer back to them and they would only give us in-store credit because it had been over thirty days. I believe that since the computer that we purchased from their company created an issue, that confused not only my technicians but the technicians at the dealership as well, that they should wave their thirty day policy and give us a refund. Why would our shop want to purchase anything from their company again?Desired Settlement: I would like a full refund for this purchase of $222.53 as well as the postage I spent to send it back to their company which totaled $7.95.

Business

Response:

I'm sorry for the inconvenience, but it is clearly stated on the warranty for the listing that you purchased the unit under that "All returns for money back must be received by FlagshipOne, Inc. within 30 days from the date of original purchase. Returns received after 30 days from the date of original purchase include an option for an exchange or store credit." We are more than willing to allow the customer to use the store credit (even though it was refused) or to get a replacement unit. Please see the warranty information posted on the item that the customer purchased: [redacted]

It wasn't a perfect transaction but we eventually got the part and it works perfectly no problems. The communication I got from Dana, the upgrade in shipping and also receiving a good working part is why I am giving a 5 star despite the couple problems I had. Thanks for all your help!

Review: I bought a auto engine computer that was Guarantee to work but it did not . My auto would not run , All work was done by Certfied mechanic So sent it back telling them so , got no response or refund !Desired Settlement: Settle with Pay Pal plus interest

Business

Response:

I am so sorry but I don't have any record of this item being returned. Please give us a call- I would like to see if I can locate the return and get the customer taken care of.

Review: On **OCT13, I purchased 2004 f150 computer pn# [redacted]. I payed extra 20.00 for expres shipping. Was promised it would arrive [redacted] OCT. Not received on [redacted] , called, said they were low manned, again, promised it would be in another week later on the [redacted]. Not received until the [redacted], when opening package, noticed that they removed the PN/SN TAG. It was clearly recently removed, glue was still tacky, with big thumb print on it. Also, the part had big DENT in center, it was corroded,it was extremely dirty, it looked like a truck had run over it. My mechanic REFUSED to install this “piece of junk” which he called. I called again and explained the situation. They again promised to send me another one on Monday the [redacted]. They said they were sending out return packing slip so I can send out damaged one. I did not receive anything on the [redacted]. They said I would have it on the [redacted]. Called again, they said it they had NOTHING on record for sending me out another one. Had not sent return slip either. I called again on the [redacted], Talked to [redacted] who was [redacted], who refused to give last name and name of company owner. I asked for full refund and he said he could not do that. I think this company has been playing games with me and have caused me to spend a lot of money, more money that I would pay for actual repair. If I they had only send me correct part number(undamaged) when they promised, I would not be in this predicament. I have been disputing this situation for almost a month with no resolution, so I hope this letter helps. I am asking them for full refund including xpress shipping I paid to return this part to them. Please help.Desired Settlement: FULL REFUND, INCLUDING ADDITIONAL CHARGES I PAID FOR RETURNING DEFECTIVE PART

Business

Response:

We offered to send a return shipping label to the customer but they declined, opting to send it at their own cost with expedited shipping. It was not sent out via overnight (just UPS ground, which is what I offered to send it as). It was refunded the same day that it arrived to us- a full refund with waived restocking fees. The Paypal transaction ID for that refund is: [redacted].

WORST COMPANY ever dealt with. !! Flagship one sold refurbished computer that my mechanic installed but never worked right. They were supposed to override anti theft system but did incorrectly. Had to send back then received back and it ran badly for one minute before quitting and blowing fuse. Won't honor their quarantee or "100% satisfaction " claim. Talked to several people there while trying to resolve issues who are clueless about cars. One person was said to be "technician " but when he couldn't answer questions said he was just a salesman.

Fast Service / PCM Worked Instantly and Perfectly / Good Communication===Recommended

Review: refuse to refund for defective ECM. It took me several days to get in touch with them and get the shipping information to return the defective hardware and now they are claiming that it took me more than 30 days to ship the defective ECM back to them (they received it within 32 days). They include the 10 days that they took to ship the original ECM as part of 30 days.Desired Settlement: Refund

Business

Response:

Good morning, I'm sorry for any confusion, but the listing states that there are 30 days from date of purchase to refund (please see here [redacted]). In addition, you signed a warranty after purchase reconfirming this, and another time when you signed our RMA form agreeing to our return policy. A store credit has already been applied to your account. If you would like, I can black out any personal information and post these agreements. Please let me know if there's anything else that I can do to help.

Review: I ordered a computer for ford Escape 2003 from FlagShip One Inc., for $222.24, they told me to bring the key to a local key cutter which I did that cost me $10.00 for 2 keys, but the guy who cut the key told me that the key is made in china and most of the time they don't work, cause he had those problem every time, which I already told flagship but they ignore it. I followed the instruction that they provided me in a piece of paper that I have to insert the key and count 3 second for each key to reprogram the key, (which it only cannot follow it). After I did follow the instruction, the car will not start, it did no even crank the starter, I call them back and they blame me ,that I did it wrong, so they want me to ship it back to them with my own expense, which I did, but I told them that the original computer crank the starter and start the car, and the only problem is it randomly misfire the 6 cylinder, even after I change all the part associated with it. so they send back the same computer to me, they said they re-flush it and they told me to call them to guide me for instruction . The manager by the name of Celeste L[redacted] guided me to simple 3 second key programming , after her instruction the car did not even crank the starter so she send me an RMA to return it and replace it, with another one, after receiving the replacement and installing it, I call the company for an aid again to reprogram the key not because of anything but to have a proof if the one that they send will work or not. One of their aid by the name of Ida instructed me what to do, same thing with simple instruction, when I start car, the computer did not even crank the starter, I removed it and put the original one and it crank the starter and start the car, so Ida told me she going to call me 8:00 in the morning for a technician but never did, I call the manager Celeste L[redacted], but don't want to talk to me until she talk to her technician according to their receptionist, she said she will call me back ,but she never did ,so she did e-mail me informing me that my car has a problem according to her technician, that the computer that they send pass there system test., I have' been working on car for 36 years and her technician know nothing about the car, I have worked in 13 electronic company as a component technician her technician is what we called a Go -No Go technician or simply a clerk, who simply knows only how to connect cable and push the button and read what their system show, but not actually testing and repairing the computer for defects. if it really works. Some machine use for re-flushing by -pass any problem if the unit that they re-flush had a problem, it defend how the system that they use was program it will by- pass the problem if the system say re-flush only and it will ignore any defects ,it will not check all the integrated circuit, and component, it will show that the unit re-flush is good even do its bad. She also write that she replace it with another one, and there is no such thing that the two computer that she send are all bad, well in some Electronic company that I work we have several brand new product that all lot is bad and either we fix it or junk it. Her E-mail said, that if I want to return it, they will charges for 20% re-stocking fee, plus $90 dollar for the key, and $80 dollar for reprogramming fee. So that would be $170.00 they will take from $222.24 that I paid plus 20% re-stocking fee which is $44.45 so they will return $7.79 not to mention my expenses for re-shipping the first bad one that they send and the expenses for cutting the key.

This is the modos -operandi of a bad company that needs to be closed. They stole money from me and from other customer, they sold me a bad merchandise, a garbage, and they fabricate beg reasoning in order to elude the fact that their merchandise is defected. I will not ship this garbage to them with my own expense, they have to send me an RMA and refund all my money.

Business

Response:

We replaced the unit in good faith even though there was no indication of anything besides user error in installation. As stated by the buyer, there were itermittent security issues with the original unit and a repair facility (direct quote from the customer) "can not find the problem". If the buyer consents, I can post the return form (with all personal information redacted, of course). At this point, according to the signed warranty form that the customer agreed to, the buyer is no longer eligible for a cash refund, but I would be willing to offer a store credit minus the applicable fees if the item is returned. However, until the return is sent back to us, unfortunately there is nothing we are able to do at the moment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don’t agree with FlagshipOne for the following reasons:First the computer that FlagshipOne sent to me is defective with simple instructions on to how to program the keys. Upon contact with FlagshipOne for a replacement they immediately accused me of having made a mistake. I am a college graduate and hold several degrees in electronics and automotive. At my own expense I shipped the computer back to the company.While on the phone with, Celeste L[redacted] the manager, wanted me to call them before I insert the key for programming. As she aided me with the key programming she confirmed with me the computer that they sent is defective since the starter will not crank thus not starting car. She sent an RMA (Return Merchandise Acceptance). I then installed the original computer back into the car and able to crank the starter and start the car which I later told them.It is true that the repair shop could not find the random misfire of the spark plug despite their diagnostics that were run on the car as well as changing some parts to brand new, but that is not a valid reason for the FlagshipOne computer to not work. Unlike the original computer which was able to start the car, the computer FlagshipOne shipped to me couldn’t even start it. Therefore, their computer must be defective.The second computer that they shipped is also still defective. Upon receivingthe second computer, Aida,aFlagshipOne representative who again guided me through the second installation, didn’t know what to do after the second computer wouldn’t crank the starter.Finally, because I trusted FlagshipOne to ship a good computer, they trick me into signing a document before they ship the second one. The document informed me that they will charge 20% for restocking, $90 for the key, and $85 for reflushing, plus shipping. This means I will not be refunded since all my money goes into all these fees. When I ordered a product from this company, I expected to receive a product that worked. So far, I haven’t gotten my money’s worth for what I spent, and instead of getting my money back for products that obviously do not work, I am instead being charged and penalized for dealing with a company that does not sell working merchandise and instead hides behind fees to literally gouge consumers of their money for defective products.If the merchandise that they shipped actually worked, then I would agree to the terms, but so far I have only received defective merchandise. I don’t accept any of their offers for store credit because their merchandise seems to be defective and something they can’t even stand behind. I want my money back, if they want their merchandise they can send an RMA rather than charging me for a part that doesn’t even work.If they don’t return my money I will complain to Consumer Bureau and all related Government Authority, as well as advice other consumers not to deal with FlagshipOne.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer has simply responded with the exact same complaint as before. The customer sent information to us stating that the qualified mechanic installing the part does not know what the problem with the vehicle is and that it was having issues with the security system before installing our part. As the customer is having the exact same issues with 3 different units (the original unit and the two that we sent to him), it is easy to diagnose that the part that the customer purchase is not the problem in the vehicle. Please let me know if there's any further information that I can provide.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the response of Flagship one is a lie,there is no other mechanic that install the defective computer that they send in my car, I install it my self, it is Celeste L[redacted] of flagship one who asked her technician what is wrong why the computer that they send did not even crank the starter of my car,the respond of her technician is something wrong with the car, and I told Celeste L[redacted] that her technician is not a car Mechanic,he known nothing about the car. I am a certified car mechanic and certifed electronic technician. this one is base on her e-mail to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought a (found to be faulty) vehicle computer that I had a professional programmer mechanic do the repair and he could NOT program the ignition keys to it due to the communications link was faulty. Flagship One had horrible costumer service. They would not warrantee it with out talking to the mechanic. My mechanic tried 3 times to call on different days and when transferred to [redacted], he would never pickup the phone and never would return the phone call when asked to do so every time when we left a message. Would not send out an replacement. Got fed up and demanded my money back and spoke to [redacted] and she agreed to give me a full refund due to they were swamped and admitted that [redacted] was very busy. Flagship One refunded only $100 of my $240 cost for "restocking fees! Unbelievable! sold me [redacted]! poor customer service! and gave me less then half back! Unbelievable!

I went to a local salvage yard and picked up a computer that worked perfect. Was able to program up the keys and vehicle ran great. I thought going through a professional company would be the better choice, was I wrong!

I had to pay the mechanic $150 each time he programmed a computer. That was a extra $150 lost due to Flagship one.Desired Settlement: Give me ALL of my refund that they even said they would. I even paid for return shipping I paid for.

I lost about a month with the car being down waiting on separate responses from Flagship One. What is that worth when you need your car?

Business

Response:

Please contact us at ###-###-####- we are here to help!

I purchased a car computer from them three days later they called and told me that they needed an additional $150 dollars and they hadn't shipped my part yet this was also their advertised price on [redacted]! Looks like this company has a history of scamming people! Would never use them again

Ordered reprogrammed PCM via the internet. Flagship One filled order as requested & I had in hand 4 days later. Great service. Florida to Kansas City. I highly recommend them.