Flagship One Inc.

I just replaced the engine/powertrain module on my 2006 F150. This part worked like a charm! I hooked it up, followed the instructions for programing the key and it started right
up! These people were great! They answered any questions I had and sent a perfectly good working product at a fantastic price. You can't ask for more than that!

Review: I purchased an OEM engine computer programmed plug & play for my 2001 Dodge Durango on September *, 2015 and waited for approximately 2 weeks for it to be delivered. I did not get an email conformation of it being shipped as promised so I had to call the company to get the tracking number and was informed it was in its last stage of programming so again I wait for an email conformation, none, had to call back and get tracking number, I finally get the computer hook it up to my durango security light flashes on dash and truck shuts down, called in and spoke with a tech he said send it back that they probably forgot to reprogram the immobilizer module, I send it back to them to re-program and wait another week for it to be sent back to me and it is doing the same thing as before security flashing on dash and engine shuts down. I have called and called was put on hold 35+ minutes once and in the same day another 10+ minutes, called back finally talked to case manager Katheryn telling her I want a full refund because my mechanic thinks this computer isn't to my truck or its not programmed correctly and she tells me there is a $85.00 fee, I did not see anything about fees when I purchased the computer(must have been really fine print) I do not think I should be charged that because we did everything they told us to to try and get this truck fixed and nothing worked. here it is September **, 2015, almost a month after purchasing it and my truck still isn't fixed. The first time I sent it back I was offered a refund this time they want to rip me off. Buyers beware, this company is a rip off!Desired Settlement: I want a full refund of $138.69 that I paid for the OEM ECM computer for my 2001 Dodge Durango order number [redacted] on September *, 2015.

Business

Response:

I'm sorry for any inconvenience but you also stated that this was the exact same issue that the vehicle had before purchasing of this unit from our company. Because of this it is easy to determine that since the customer is having the same problem with two separate parts, the problem is not in the part that was replaced. We cannot guarantee that our parts will fix a separate problem. At no charge to the customer we did research to try and help resolve the separate issue, which is obviously quite difficult for us as we are several hundred miles from the customer- this advice was refused by the customer. The refund was issued minus the stated restocking fee and programming fee as noted both on the listing for a return due to buyer's remorse ([redacted]). In addition, we sent a return authorization form through [redacted] that was viewed by the customer on Sept. [redacted], 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Flagship one did not tell the complete truth. My computer in my 2001 durango will run the truck without shutting down at all and all it does with mine is my horn blows, lights flash and wipers come on without turning them on, I can drive the durango with my old computer in the truck but with Flagship One's computer they sent to me the security flashes on the dash and the truck shuts down completely, it does not do that with my old computer hooked up in the truck, I can still drive it with my old computer but I am sure I would get pulled over for my headlights flashing, horn blowing and wipers on. As far as them doing any research for me, that is far from the truth, I would accept any help they have to get my truck running properly. So with this being said that my computer I can drive the vehicle and their computer shuts it down completely I believe and my mechanic also believes this computer Flagship One sent to me (same computer sent to me twice, not different computers) is either programmed wrong or is not for my vehicle. I sent it back once and the case manager Kathryn said they will reprogram it and reprogram the immobilizer at no cost to me because the tech we spoke to said it sounded to him like the immobilizer was not programmed correctly. Flagship One also states they give me a refund, that is also not the truth, they offered me a refund but wanted to take out $85.00 for programming which they said they would not charge me and a 20% restocking fee so I told them no I want all my money back and that was the last time I spoke to anyone there. This computer has a problem when with my old one I can drive it anywhere and with theirs my truck is disabled and will not run. I feel like I have been scammed by this company. Out of $138.69 I paid them they want the computer back, plus $85.00 for programming (which isn't working anyway and was told I would not be charged for that), and a 20% restocking fee which leaves them giving me back $25.95 out of my $138.69, I just don't see how that is legal to take advantage of people like that. I am on disability, a fixed income and cannot afford to be ripped off like that, I need my money back to get my vehicle fixed. I think I deserve a 100% refund because their computer does not work in my truck as promised. Also I may add the first time I called them after it didn't work the first time Katheryn asked did I want a refund I said no I would like to send it back and try to fix the issue, which I sent it back and when I got it back a week later I don't see where they did anything to it because it was doing the same thing the second time as it did the first time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I've been trying to contact the customer but haven't been able to get through. Is there a better phone number or time to reach you?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I finally got a call from the head manager Mr. C[redacted], we communicated back and forth a day or two and I think we have come up with a solution. Mr. C[redacted] is giving me a full refund after they receive their ECM computer back from me which is in route to them and according to [redacted] it arrived today. Mr. C[redacted] stated as soon as they get it back they will issue my refund within a day or two. [redacted] tracking # for the ECM is [redacted]. As soon as I receive my FULL refund Via my checking account (debit card) I will then come back in here and give a good reply. Thanks Mr.C[redacted]!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a Engine Computer for my Lincoln LS on March [redacted], 2015. There was a delay in the programming of the part on their end that I had to email them about so I did not receive the item until April [redacted]. On their website it says that the part will be shipped two days from order date. It took this company 16 BUSINESS DAYS!!! They are including the 14 extra business days against me on my return time. I installed the Part and the computer made my car shake and was worse then my old computer, therefore it was not programmed correctly. I shipped back the part and they received it on May [redacted], 2015. This was 21 days after I received the item. No where on any document, website or receipt does it say you will get your money back if returned 30 days from order date especially when it was your error. IV'E NEVER DEALT WITH A COMPANY THIS BAD WITH CUSTOMER SERVICE, THEY ARE A SCAM AND MONEY HUNGRY. I tried calling since Monday May [redacted] and had to call several times a day to try and get a hold of a manger who I finally got a hold of four days later who could help me only for him to say, "sorry I can't break policy." Well your policy is poorly written and unclear and I expect my money back for a faulty part. This is a terrible company with double standards. They will shortchange you on getting you the product but won't give you the time of day to return it. Sticking to their own policy of shipping two days after the order date would have resolved our issue but they are too money hungry and unconcerned for their customers that they don't have the integrity to stand by their failure.Desired Settlement: FULL REFUND OF ORDER PRICE

Business

Response:

I'm sorry for the inconvenience. Please give us a call and we will help resolve!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I called at least 8 times last week and finally spoke with a [redacted] after four days of calling and they have NOT resolved my issue. I've talked to the [redacted] and all he said was "sorry there is nothing I can do, it is against our policy". I returned the product within 30 days of receiving my product so I expect my money to be returned. They are not workable and they do not live up to their customer service that they talk so highly of. I've never worked with a company who treats their customers this bad.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've already tried calling to reach a resolution and that did not work.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I'm so sorry for the inconvenience, please call if there is anything I can do to help.

Review: I placed an order for an item January [redacted] 2014. Today is January [redacted] and I still have not received this item. I've called the company multiple times and every time I call I get an excuse why I have not got the item I paid for. I've been told my item shipped several times, yet Flagship, (the company) has not provided me with an updated tracking number. I called today to ask for a full refund and was given another excuse. At this point they've lost all credibility with me. This part is for my car and my car has been out of service every since I ordered this part. There has been record breaking temps here in Chicago and I need my money to purchase this item elsewhere. Please help.Desired Settlement: I just want my money back! They advertise 2-3 days shipment and it's been 17.

Business

Response:

Terribly sorry about the delay; we did expedite the shipping after the unit was ready. Customer has been offered refund upon return of part. At this point, we are only awaiting the return of the unit shipped out to customer.

Review: I order a part from them 8/**/15, I received a email on Monday August **, 2015, saying my part was going to be sent out that day and it contained a tracking number. I waited a week and saw that it wasn't sent. I was told my customer account was to be handled by Ada, and I ask Sara for a main manager she said it was Ada, and I could not talk to anyone else. I called back and Craig said he was in charge and said they had a programming issue, and wasn't sure why the employees said what they said, he was going to check into it and call me back, never did. After I didn't hear from him the same day as promised, I called back and he said he would have a board member call me back. That never happened. Another week went by and a lady named T, she stated wouldn't give me any other information and said she was in charge, I asked for her direct supervisor she said they were unavailable, I said I would wait on hold, after 5 minutes, they hung up. I called back and talked to a Shawn he said he was in charge, offered no reason said he would refund my money and hung up. I wish I had the money to sue these people this is so wrong, they have had my money in their possession since August [redacted]. They never provided me what I paid for they basically stole from me.Desired Settlement: I believe they owe me my money and the part due to there unethical business practices. I truly feel companies operated like this need to be shut down, they basically stole my money and no one would talk to me, and I was hung up on several times, and also told 3 different people are the main person in charge.

Business

Response:

Hello,I'm so sorry for the misunderstanding. The sales rep handling your order was mistaken and thought that the unit was ready to ship out but unfortunately they was mistaken. We are running into problems programming the unit for the customer so we have issued a full refund as requested-transaction ID [redacted]. I cannot apologize enough for the error. Please let me know if there's anything else that I can do to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You had my money over a month you owe me at bare minimum interest on my money, and for my time without a vehicle for the time you gave me nothing but a run around while waiting for this part, also I want a phone call from a corporate officer of this company to discuss all the lies that I was told, or I will be contacting a lawyer over this matter.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order for a computer for my 2005 Ford Escape. My mechanic had performed diagnostics, and replaced coils and spark plugs prior to installing the unit that was received from Flagship One, Inc. The unit they sent as a replacement immediately caused my car to hard idle and misfire worse than my original damaged unit.

I contacted the seller time the problem was recognized, and spoke with Shawn/Sean. At that time he informed me my account manager Tina was out of the office as it was a Saturday, but would contact me Monday to send me a return label. He asked if the coils and plugs had been replaced prior to the computer being installed. I informed him that they had. Additionally, he said that they could turn around a new computer in a day. He said there was the possibility that the unit could be fried, which you would immediately be able to smell when I picked up the unit from the mechanic and might indicate a different problem in the car which would cause it to happen again with any replacement computer that was sent. I said I would verify with the the mechanic that everything including wiring and fuses, etc had all been checked. All of this was verified.

Tina never followed-up with me on Monday as promised by Shawn/Sean on Saturday when I originally called. I gave her an extra day and then followed up on Wednesday. She apologized and sent me a return mailing label. I received the label via email, and as I was working that day and Thursday was unable to go to my mechanic until Friday. On Friday I went to the mechanic and picked up the unit, I immediately noted that ther was no smell, and that the unit seemed to be clean on the outside, and I shipped it with the keys I paid to have cut back to FSOne. They told me the keys would be programmed to the replacement unit.

The following week I received an email from Tina saying she had received the part and it would be finished testing by the following Tuesday. The following Tuessday 9/** I received an email fromTina saying the unit was friend, and therefore all they could do was offer me another unit at a discounted price. I immediately called upon receiving this email because this did not make sense with the conversation I had previously had with Shawn/Sean and also they could not verify the unit sent was properly functioning.

Tina was incredibly rude during this exchange, and when I asked her to modify the way she spoke to me she told me she wasn't cursing at me so she wasn't being rude. She said I was interrupting her when she was speaking. I stated I was asking her to not keep repeating the same things as she kept making blatantly false statements, and refusing to try to find a workable solution. Finally, I asked her to escalate me as we were getting no where and I was extremely uncomfortable with the way she was speaking to me. She transferred me to Craig. Craig was polite on the phone and asked that I send the receipt from my mechanic showing where the coils and plugs had been replaced. He said with the receipt he didn't know what exactly he could do, but that it was the first step to helping resolve the issue. I informed him I would be unable to walk to get all of my records out of my glove compartment that day, but I would follow-up ASAP. I was able the day after to go get the receipt. I wasn't able to scan it in as my scanner malfunctioned, but was able to take a photo and email it as a reply to the email he had sent me on Tuesday.

I should mention in that email there was an attachment of a service release from Ford about the particular problem with my year, make and model. Luckily I had already replaced the coils and plugs in my car. As an aside I must note it seems the company intentionally withholds this information to get more money out of consumers because they know the units will fail without following these steps, and they think they have a "gotcha" to say their warranty is voided.

After sending in my receipt which clearly shows the correct service was done to my vehicle prior to the computer from them being installed no one would contact me back. I made a calls on Monday 9/**, and Tuesday 9/** after receiving no response to my receipt email. Each time I was told that Craig would respond to my messages he did not. I was promised by the woman I spoke to on Tuesday 9/** that I would hear from him either by email or phone that day after I told her if he was again on the phone I would hold even if that meant holding for 6-hours. She then got angry and said there was no reason for me to be rude. I informed her I wasn't being rude, but I was frustrated with the lack of customer service and follow-up. Of course I didn't hear from Craig. Today 9/** I called again and spoke with a different woman in customer service. She repeated several inaccuracies about how cars do and do not function. When I pointed it out she apologized for her incorrect statement. Clearly the folks in customer service don't know anything about cars, which is fine, but it is unfair to put them in a position where they are reading a script and dealing with answering questions they are not equipped to answer. She did inform me that she was just reading what was on the account notes, and that there was no middle ground other than them offering me a discount on another computer. I asked were they expecting me to make an additional purchase of the same item after the first one they sent never functioned (drove less than 27 miles, but the car had misfires/hard idol immediately), and is causing me to have to replace the coils and plugs all over again as has to be done with every time you replace computer.

She said yes, I asked what is the discounted price like $200, she said she didn't know but was sure it wouldn't be that low. She told me she would make new notes and leave another message for Craig and that I could call back. I asked how was I to know the replacement unit would function. She responded because it came out of a working vehicle. I informed her that doesn't guarantee it works. The cars still drive even if this part is damaged. You will have misfires, but the vehicle is working. She said they test them. All of this goes to say I have no faith they are willing to resolve this problem, and that is why I am here.

I feel that FSOne has never had any intention of standing by their warranty. I received a faulty part which is doubling my expense, and causing me lots more time lost.Desired Settlement: I would at the minimum like a replacement unit with correctly programmed cut keys. I had to pay for the keys to be cut, and they were sent back to be programmed with the replacement unit which they will not send. I would like certification that it is a fully functioning unit, and there can be no we pulled it from a running car later on. Pulling it from a running vehicle does not guarantee it's functionality.

I will alternatively take a full refund as I feel defrauded by this company. I had originally offered to take a refund less restocking fee, but that was also denied.

I additionally would like them to send proof of fuctionality with every unit they ship to avoid future problems for future customers.

Business

Response:

Customer returned the item in with significant internal damage consistent with a spark plug/ignition coil failure common in these 2005 3.0L V6 Ford escapes as detailed in Ford's Technical Service Bulletin 10-18-10 (link for TSB download: [redacted]). We have the unit sent to an independent 3rd party repair facility and will be getting documentation showing that the item was damaged (possibly beyond repair) by the customer. Please see attached photos of the customer's returned/damaged unit and a known good unit to see the differences between the two. We have offered another unit at a heavily discounted price as we do not believe the customer intentionally damaged the item but this was declined by the customer. Unfortunately for most owners of the 2005 Ford Escape 3.0L V6, this is an extremely common issue that causes a high value repair. Unfortunately, I believe that the mechanic who purchased the parts and performed the repair did not do the job correctly . If the unit that we sent was sent out damaged, the unit would never have functioned correctly as the chips that control the ignition coils/spark plugs are damaged and those cylinders would not fire at all- customer has maintained in every communication that it worked perfectly for 15-25 miles and did not immediately have problems. We are unable to issue a refund because the item will not be able to be resold to another customer due to the damage, and may not even be repairable at all. Since we know of these problems, we only take these units from running vehicles WITHOUT the problems that the customer has encountered- no misfires, P035x codes, and in addition, all 2005 3.0L escape computers are opened and fully tested before being sent to customers. Please let me know if there's anything else that I can do to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The pictures they sent have no actual bearing on my complaint. As they state the unit they show as undamaged is not the interior of the unit I was sent. The unit they say I returned has no images of the way they sent it out to me. They do not allow you to open the unit and examine it without voiding the warranty so there is no way of knowing that the unit they sent me had no damage. I know that it absolutely was damaged. As I said in my original complaint the unit I received from FSOne IMMEDIATELY caused my car to hard idle and misfire worse than my original, which did not call any noticeable signs of the misfire. It was not after it was driven for 15-25 miles, or even once it got to 19 miles that I had the problem. It was within 1 mile of my driving the car it was idling hard, and bucking. The original unit in my car did not even cause these problems. All of the steps in the release were followed, and they know that as I sent them a receipt where those repairs were carried out. Even after receiving a copy of the receipt which they requested providing proof of the repairs they state here that they "suspect" the mechanic did not carry out the correct repairs. FSOne seems to be using conjecture to deflect, and as a way to pass the buck. The significantly reduced priced unit that they claimed to be offering was one line in an email, and when I called to ask the rate no one could give me a price, or would return my call. They never addressed the rude manner that was displayed by the customer service reps, the failure to return my calls, the misinformation I received from their customer service department, or the fact that there appears to be no actual testing of the unit. Prior to purchase I was assured that all of their units had been tested. Their "test" is that they say it comes from a car that is having none of the issues. My car didn't have noticeable issues until it stalled once. The computers in this year and model notoriously don't show the correct error codes, and may show no codes. If they are relying solely on the cars they are taking the units from noticeably misfiring, hard idling, or showing certain codes this is woefully inadequate procedure to then turn around a distribute these units to the public. I opened this complaint with my payment company as well since the company wouldn't communicate with me, honor it's warranty, and the unit I received never functioned in the way I was assured it would when it was sold.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Buyer has recieved full refund from Paypal dispute. Please close this dispute as this was the desired resolution requested by the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Monday, Oct ** - Purchase an ABS Control Unit for my vehicle over the phone for $150.00, which was to include overnight shipping as the part was high priority.

Tuesday, Oct ** - Still have not received the ABS Control Unit. [redacted] (Sales Rep) and the owner are both not available. [redacted] later emails me telling me a replacement was sent out the previous day, as the first must have been lost.

Wednesday, Oct ** - [redacted] emails me UPS tracking number [redacted], which was generated that day, and was for a shipment from Illinois to NJ, not from their shop on Long Island.

Fri, Nov * - ** days later, I finally receive the ABS unit.. but included in the package is a receipt from [redacted] Auto Parts of [redacted] for $37.28 including shipping.

I originally paid $150 for this item, which they purchased from another source since they did not have one in stock. Due to the 300%+ profit margin, and the ability to purchase the item directly from [redacted] Auto Parts, I request a refund from Flagship (and I'll return the item to [redacted]), or for the difference from what they actually paid for the item. Flagship-one's owner is never available, however they have made the determination that they will only accept is a refund subject to a 20% restocking fee.

This means they are looking for a $30 restocking fee on a $37 item they never even had in stock.Desired Settlement: I would like a refund of $112.72, which is the difference between what I originally paid, and they drop-shipped the item for.

Business

Response:

Customer never paid for overnight shipping as this service through UPS would have likely cost as much as the part itself! We had a unit in stock but it was heavily damaged in storage- it was likely dropped and would not test out as a good unit. We did have to purchase another unit from a vendor who did happen to give us a unit for that price. The restocking fee would have simply covered our labor charges for dismantling the original vehicle and the testing along with locating another part for the customer. I am terribly sorry about the delay, but I'm not quite sure what else I can do to help.

Very disappointed.I received used damaged auto part. Returned it and no refund. No response from seller.Don`t trust this seller.

I would not suggest purchasing any item from this business. The first issue I had was that upon purchasing the item I did not receive any kind of emailed receipt or order confirmation for the purchase nor did they send me any kind of information about the order being shipped or tracking number for the part. Once I received the part I installed it in my vehicle to find it not working even though it was supposed to be flashed upon arrival, once I called the company to try to get the problem solved I was then told that I would have to take my keys and have them reprogramed in order for this computer to work I can assure you that no where in the product description was it written that this would need to be done. I was then told by the customer service representative, after being hung up on and having to call back, that would get a refund for a portion of what I paid they would be keeping $125 of what I paid and I would only be getting back $41. I will be keeping the part due to the fact that I refuse to allow a business with poor customer service and business ethics make not only the $125 of my money as well as reselling the part for the original $166 and do the same thing to another customer using that same part.

they sell bad auto parts then charge you 30% restocking fee very rude I would call then crooks

I purchased a used Mitsubishi ECU and it arrived quickly and in working condition. I WOULD (and will, because I have another car to fix) do business with Flagship One Inc. again.

My vehicle was down for the count. My Mechanic mentioned I needed a new PCM (Computre) for my car and it would cost $900.00. Brining the cost of repair way beyond my budget. I was panicked... so I took to the internet and found Flagship One Inc. Wow... Is all I can say, they had exactly what I was looking for but priced perfect with a Lifetime Warrenty! Not only that, they were polite, professional excellent!. Why cant other business model after them? Even the wait on the phone was well worth it. I give them a AAA Rating.

Review: I installed a computer on a work truck immediately the code for idle air control was bad. It was not a problem I ever had with the other computer had a bad injector driver so I checked the whole wiring circuit for that code could not find no problem on my end so I called a girl she asked me if I checked everything it could be I said yes and it was a code I never had this was the very next day after I received it in the mail.she said I will send you a pickup to send it back I waited checked emails the mail no return ever came by this time I have a [redacted] off customer slash freind of family.so he goes and buys his own I put it on and no problem run perfect. so I finally boxed there's back up and find there address pay to have it sent back and they tell me there is nothing wrong with it ,I have been a ase master with 40+ years doing this why would I have done all of that when if it would have been good I would have put it on sold it turn that truck back to the customer got paid and been done . now here they have 149.00 of my money I have nothing they don't have a truck to put that on too see the code they are not watching the iac motor not opening on a restart when the truck wont start unless you hold the gas pedal down and you get a code and a permnent check engine light how can I sell that. i'm tired I still need to tell google ..Desired Settlement: refund

Business

Response:

As the unit was returned outside of our 30 day refund policy, we have applied a $149 store credit to this customer's account for any future purchase. The code that the customer stated was not present on the PCM upon testing and the IAC system tested out perfectly. Item was purchased on 12/**/15 and delivered on 12/**/15 (via [redacted]) but not returned until 01/**/2015. Please let me know if there is anything else that I can do to help.

Review: Bought a Ford PCM, part was defective. Called and spoke to customer services on Monday , was told I had to speak to a Tech. Customer services told me one would call me. Tuesday I called back and spoke to a Tech. Tech did ask a couple of questions and then stated he would get back to me. Thursday I called and asked what I needed to do- customer services stated to send part back on my dollar and they would have Tech look at it . I shipped Friday, call customer services on Monday -Tech told me they recivied it and would look at it and call me back. Friday called and spoke to customer services had no record of reciving part, went and talked to Tech and stated they did recivied part. Customer service unable to tell me what they are doing -refund or replacement -only to call back on Monday and talk to a Tech.Desired Settlement: Refund, call customers back when you promise.

Business

Response:

Item was returned to us and simply took us longer than expected to test out. We did replace the unit, which the post office attempted to drop off on Wed, Nov ** 2013- USPS tracking number [redacted]. I was never informed by the customer that he might want a refund until I saw this notification.

Review: Paid for a PCU for a 2005 ford focus, pre programmed with a set of programmed transponder keys..

keys did not work, the item was very expensive, waited 9 days for its arrival..

Im being offered $136 store credit for the issue due to me having to contact a locksmith to re program keys, which turned out to be unprogrammable anyhow..I have locksmith info along with his diagnosis.

I have no need for store credit from this company as issues would keep me from purchasing from them again, I would just like compensated for the locksmith bill with check, or refund back to my [redacted].Desired Settlement: $136.88 refund via check or [redacted].

Business

Response:

I'm so sorry for the inconvenience. We did offer to reprogram the keys at our cost but the customer refused this service- this offer still stands. Unfortunately, according to the terms of the warranty we are unable to pay for any additional services performed by a third party ([redacted]). And the item was delivered within the promised time as the customer purchased the unit on Sunday August [redacted] and delivered within 6 business days (delivery via [redacted] priority mail tracking number: [redacted]). Please let me know if there's anything else that I can do to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am out of the $136 it cost to fix this companies mistakes. I am fine going to small claims it works for me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have issued the refund minus $75 for returning the keys cut to us instead of $90-100. In addition, the reprogramming and restocking fees have been waived. The refund ID is: [redacted]. Please let me know if there's anything else that I can do to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is based solely on having to deal with a bad company with no integrity to honor and support their customers and stand by their product. Had I been sent the correct keys the first time, this problem may have never happened. Was told by Ford and a private locksmith that what I was sent was incorrect and neither could understand how a company who calls themselves professional would do such a thing. Noted: I was charged $25 per key for actual Ford keys from the dealership, why would I be charged so much for off brand faulty keys.Though I am 100% not happy with the resolution in this case, I will take what I can considering this company does sketchy business. Better to get something back then nothing, can't trust anyone these days, business is dog eat dog..I will not use this company nor will I encourage it to my peers, I will in fact do my best to keep others from using their service.

Sincerely,

I ordered a car part from them and it was advertised as for my car. It was not the correct part. I called and left a detailed message. Two days later, having never received a return call, I again called them. I was told to go through [redacted] for a return. [redacted] notified them that I wanted a return shipping label and a refund. I had to call [redacted] a second time to intervene again. I have received the refund, yet no label. I suppose I have to spend my own money sending the incorrect part back. I've had enough of their poor customer service. I would NEVER buy anything from them again.

Review: Computer part for a vehicle: ECU or Engine Computer programmed plug and play (ECU), Dodge Dakota 2002, Quad, 4.L, 4X4 without front disc brake only. Located passenger side.

On February **, 20** a part (ECU) was ordered by phone (###-###-####) to Flagship. we voluntarily provided enough information about (and PHOTOS): VIN number, S/N part, and software complaint number to select the right replacement part.

Initially a sales representative with the name Sara S[redacted]eceived the order by phone (3:42 PM), transferred call to another representative that requested credit card number, verifying information about shipping, contact and part number. Promising to send invoice at the end of the conversation for the agreement on the purchase. We did not received invoice and confirmation order. Nevertheless, around this time (4-5PM) Flagship One Inc charged our business credit card, thus around 6:36 PM we contacted costumer service requesting invoice and verification of the purchase. They answered was call back the next day (Feb **).

On Feb **, around 10:33AM we call back to request our invoice and confirmation order for 2nd day deliver. After 14 min on the phone demanding for the invoice, around 10:45 Flagship delivered invoice via email. Only, until Feb ** around 8:59 pm was received confirmation order. Saturday Feb ** we received a part.

On Monday Feb ** the part was inspected finding that it was a wrong part/no-working computer for the vehicle mentioned above. Did not match with the requirements and Dodge circuit design. On Feb **, we called Flagship, Sara told as that a new part would be send that day. That never happened!!, Also she told us that upon receiving replacement, we could send the wrong part back. Hence, on Feb **, we returned the no-operable/wrong part.

After all these problems without need and aggravation, Flagship have tried to force us to sign a "warranty for a wrong part/no-operable".

Without prior satisfaction: Flagship has charged our credit card without our consent and verification. Flagship fail to send an invoice for verification and consent within the accorded terms. Flagship did not delivered a programmed plug and play Engine Computer Unit as they promised. Flagship promised to shipping part upon request 2nd Day Delivery Service after ordered, thus failing to comply with our needs jeopardizing our daily operations. Therefore, we request full refund to our credit card.

All information is documented (email, photos, phone calls, credit card charges)

The engine computer must have to comply with DOM. Thus, VIN Number and mileage ([redacted])&([redacted]) was provided on a voluntarily basis to obtain the correct JTCE and also, to download the right software on the replacement accordance with specifications. Failure to do so may cause idling, stall and driving problems resulting in crash.Therefore, asked Flagship One Inc to provide the right JTCE or ECU for this vehicle.

Flagship One Inc. failed to provide the right part or working part. Flagship One Inc until today has caused a great damage in our daily operations. No invoice was sent on the frame of 72 hr and no part was sent accordance with a request of 2nd day deliver after order by phone. No commercial business was not accomplished. Thus we request a total refund of amount charged on my businesses credit card.Desired Settlement: Total refund to my Credit Card, without no exceptions. No commercial business wasn't accomplished, the broken/or correct devices was return after received, no conditions by phone were established during the purchased or return.

Business

Response:

We do have a 1-3 business day handing/testing time before shipment. Item was delivered next day after shipment. However, the unit was returned to us with broken warranty seals. As stated on the invoice and on the item itself, no refund/store credit will be issued if these seals are broken or removed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Can Flagship One Inc provide proof the statements of the above response? Can Flagship One Inc show the broken labels? If it is so, Can Flagship One Inc show those proves as legal exhibits of their statements? We will compared with our records and recording records. Forensics can be request on regards of broken labels, although we have photo records to compare and [redacted] recordings. Our honesty, good brand, and quality service, and proud American Small Business must be first than pity cash. Flagship One Inc assured that the computer part was on stack for plug and play conditions. They assured that the part would be shipped the next day via a 2nd day delivery service to NJ. No other business was established or was discussed or clarified, nor was there any acknowledgement of a delay. No invoice was issued within a 12hr range to raise an awareness for delivery limitations, nor was an email sent detailing any limitations in the business transaction. Flagship One Inc, again is trying to deviate its business responsibilities in commercial trading; no invoice summary was provided before charging our credit card or coming to any agreement. Our credit card was charged without any agreements to any terms. Just refund our money to our credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

There would be no invoice sent to a customer before purchasing while the purchase is placed over the phone. As stated in the warranty that was signed and agreed to by customer, no refund will be issued if the tamper-proof stickers are broken or removed. In this case, they have been removed and no refund will be issued.

Review: I purchased a used / refurbished central computer module for a 2002 Ford F-350 7.3L Diesel.

Upon arrival, it did not work once installed... and was immediately removed from the vehicle and a call was placed to Flagship One Auto Parts. "[redacted]" advised me to mail the unit back for partial refund. Upon Flagship receiving the unit, I WAS CALLED AND INFORMED THAT THE COMPUTER UNIT I HAD PURCHASED HAD A BROKEN PIN AT THE CONNECTOR AND NO REFUND, PARTIAL OR OTHERWISE WAS POSSIBLE. THE PART WAS NOT RETURNED WITH A BROKEN PIN AT THE CONNECTOR. I believe that the unit was either shipped as a defective unit or possibly damaged by Flagship upon receipt in order to avoid honoring their return policy and deny my partial refund on this nonworking unit. I have requested the unit be sent back to me which they said they would do. At this point I feel there is nothing I can do but complain to the Revdex.com, additionally I do intend to share my experience repeatedly and aggressively, via my place of business, friends, [redacted], [redacted], [redacted], and feedback on [redacted] (where they sell) as well as any other media I can, such as pursuing the multiple "rating" features available on many web search engines, regarding this place of business . The Revdex.com already rates this business as an "F" for similar complaints such as I am currently experiencing.Desired Settlement: I understand the need to charge a fee to return an item and accept it. But this part was NOT purchased with a "no return" policy and I would like them to honor their written policy regarding returns of a defective used electronic auto part.

Business

Response:

Item was returned to us in damaged and non-working

condition. The unit would not have been able to have

been programmed with the pin in that damaged

condition. We offered the partial refund on the

assumption that the item would be returned in the

original condition. At the customer’s request, we sent

the item back immediately. As you can see from the

“complaint”, the customer is threatening to damage

our reputation in an attempt to get a refund for which

he is not entitled to.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Item purchased was NOT returned damaged. Item was apparently damaged upon return to seller to avoid honoring a return of the product for refund. Understandable as electronic products are sensitive, however this ECU was returned due to lack of need, not lack of function. Upon the sellers receipt of their product, I was informed that it was "DAMAGED". I requested the part be returned to me and found when I received it that one of the (multiple) central pins in the connector port had been bent down and had marks at the base that looked like plier marks. This was the "damage" that caused them to refuse a return.

I know now that it was inconsistent with the fine print... but I was persistently reassured by [redacted] throughout the purchase process that this was a returnable item. [redacted] also encouraged me to pay Flagship-1 directly by credit card and bypass EBay where the item was located, which both saved them money and allowed them to avoid honoring my buyer safeguards as an on-line shopper. I am not seeking anything at this point. I am just trying to make others aware of their unscrupulous business practices by registering a complaint. I will not do business with them again, nor will anyone in the small town in which I live...word gets around.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

%3

Review: I had bought a part from flagship one on 12-**-2013 with my credit card I received the part at my home address on 12-**-2013 I looked at the part the part wasnt the right part I returned the part the next day at my local ups store the returned part arrived back at flagship one 12-**-2013 know I am writing this complaint on 12-**-2013 it is over 2 weeks since I have returned this part I call almost every other day the part is at flagship one and everytime I call I get told differant stories on when ill be reimbursed my money back onto my card know mind you this is over 2 weeks I have emailed them called and its just one story after another week by week day by day I have talked to numerous people even the [redacted] the [redacted] by the name of [redacted] told me and stated 2 weeks ago my money should be on my account that night when I talked to him here it is today is 12/**/2013 when I bought the part it was 12/**/2013 here it is over 2 weeks numerous calls emails and still I have yet to be reimbursed my money that is not only illegal but its also a scam I am entitled to my money this is very illegalDesired Settlement: to refund me my money

Business

Response:

Item has been refunded; sorry about the wait. Christmas must have held up our credit card processing. Please let us know if there's anything else we can do to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I have been refunded for my part but I want fully refunded the amount the the business has charged my credit card I emailed the business again with no response I got charged one amount and I got refunded a totally differant amount not even close to the charged amount

Sincerely,

I have to be honest, at first when I called I receive good customer service, however, that didn't last long until my shipment was lost in the mail. When I called to explain, not only I was accused of lying, but also told nothing they can do to replace it, they referred me to my local post office to file a complaint. Not only I was without money, I was without the part as well. My main concern with them if they are sending a part to a customer which costs more than the post office is insuring, than it is absolutely their responsibility to inform every customer that if the item will be lost they will NOT REFUND the money and the post office only insures up to $50 maximum, therefore, they should offer and allow to a customer to purchase an additional insurance. My experience with them was not very delightful.