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Flagship One Inc.

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Reviews Auto Parts & Supplies Flagship One Inc.

Flagship One Inc. Reviews (143)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I
contacted Flagship One Incin regards to whether my product had been shipped and in regards to the Revdex.com complaint I was placed on hold for over minutes to start with, then they were completely dismissive of my complaint All this on top of the product not being shipped again! It's clear, customer service is not a priority at Flagship One I was so tired of the run around I asked for the time stamp of when the tracking number was generated (after the way I've been treated, I was curious if it was after my call while I was waiting on hold) and since the sales rep kept referring to our conversation as being taped, I asked to get a copy of the original conversation....again I was dismissed At this point, since I've waited so long for the product, I just want to receive it and be done with Flagship One When considering the price of their products just calculate all the other costs that you will incur while waiting for a processing time I was told today that I should have the product no later than Thursday.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

+2

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The dishonesty with this company never ends I was originally given the wrong tracking number I called Flagship One to follow up and was given the correct one I did thank the sales repfor getting me the right tracking number but did not thank the company for their service I would never recommend this company to any one
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I was told several times my BCM was shipped, and when u checked the tracking number, All it said was, a shipping label was created!

The worst experience and customer service I ever experienced in my life , please for your own good, find another place, I’m so upset with this people they don’t care, or have no matter.

+3

Horrible company. They send defective products and then won't refund you. Their customer service is also terrible.

I am so sorry for any inconveniencePlease contact us and we can resolve to your satisfaction

Did you receive a bad ECM PCM and got scammed by Flagship One Inc? Contact [email protected] They are putting together a lawsuit against Flagship One Inc and its corporate officers for fraud and would like to hear from those with the same issue. You may be able to help or gets some help.

Yeah, right! Your customer service is the worst I’ve ever dealt with! You have to ask fire a manager right away because nobody else can look at your account. You sent me the wrong bcm for my van, so I sent it back. 4 weeks later I received the replacement and had it installed. It works fine, but you added 75,000 miles! Wtf? I gave you the mileage when I ordered it! Does anyone at your company know what they’re doing? So, now the book value on my van dropped in half because of you! I feel I deserve a refund, but I know how your company operates, and I’m not sending it back, because I can’t go another month without a vehicle, tou would probably send me the wrong one, and I’d have to pay installation again!

Currently, my repeated phone calls to get a refund for my second bad PCM have been basically ignored. I have been on hold and transferred between customer service reps for a minimum of an hour at a time, multiple times. Promises have been made for return calls from managers, nothing. Repeatedly, I have been told I will receive emails, nothing. I have returned the latest PCM a month ago, no contact made with me, period. I'm running a small auto repair shop and my last two transactions after been disasters. The first was great! I thought this is a great, cheaper way to resolve customer electrical issues and we had found the honey pot! WRONG! Their pathetic customer service ultimately has led to my own pathetic customer service. The most recent PCM debacle, ended with me scrambling to find an available PCM for the customer who had already patiently waited for their vehicle to be repaired as I waited for their part. When it became apparent that the part was not arriving in the near future, I called to find out the PCM hadn't even been programmed, much less shipped! Now here I am, waiting for my refund and no one responding to anything. There will not be another opportunity to fail. I will now spend my time making sure that they have accurate reviews on every site looking for accuracy on their incompetence.

+2

I ordered a PCM for my Dodge truck. It did not power everything as they said it would. In the beginning I would have accepted a new one, but I could not get a response from the company. After going through the RevDex.com, I received an email from the BBB stating they company said they emailed me an RMA, but they didn't. About a week later the BBB said the company responded to them again that they had sent me another RMA via an email promising me a refund minus restocking fees. Guess what? Still no RMA. And to add insult to injury, the BBB of New York closed their case. STAY AWAY from this company. The customer service is a joke, unless you have positive things to say and their warranty is something that they do no honor. I have sent numerous emails and made several phone calls to no avail.

+4

This company is terrible, unscrupulous ,incompetent and impossible to deal with. I have been a shop owner in the automotive business for over forty years. I purchased a computer for a 2005 Ford Escape (with keys). First problem, none of the keys would start the vehicle after I programmed them according to their instructions. I could only get the original key to start the vehicle. The vehicle ran rough. I drove it and it quit. It did throw a code indicating a miss in #4 cylinder. We diagnosed the vehicle and found nothing coming out of the driver in the computer for that cylinder. I called the company and they asked me to fill out a computer form showing the previous problems and my current diagnosis, which I did. I called the company four days in a row and they kept telling me a supervisor would call me. Never happened. They finally told me That I couldn't return the defective unit, all I could do is send it back to them and they would test it. They wouldn't let me talk to a supervisor or their "Technical Department". The ignorant female customer service rep told me I probably damaged the unit and they wouldn't exchange it. Absolutely unacceptable. They should be shut down for unethical business practices, a complete rip-off company. I will file as many complaints with as many government agencies as I can find. DO NOT BUY FROM THIS COMPANY> Rude, uncaring and totally incompetent, just read all the negative reviews. The dishonesty never ends with these people. I would give them negative stars if I could.

+3

I ordered a ecm ... I was told 1-3 days and it would be shipped out I also paid for expedited shipping... I called in today to get tracking info but I was told that my component was not program... that's fine but what bothers me is on day 2 I called and was told it was being programmed at that moment so why on day 4 they decided to program it ... before I ordered it I made it a big issue on on when I needed it and was guaranteed within that 1-3 day turn around... I wish I would have read the reviews first

+4

I recently ordered a computer module with fuse panel part for my truck. When I ordered the part I asked for expedited shipping for the next day. I received the part 4 days later. When the part arrived, I only received the fuse block . No computer module. The fuse block that I received was heavily corroded and several of the terminals were melted. What a piece of junk! I contacted the company and spoke to Nicole. I sent pictures of the part and was assured that they would send out new parts. Three weeks later I received the computer module without the fuse block that was needed. After contacting the company again , I was told that I only requested the module. Let me say I have contacted this company more than mentioned here. Nicole refused to send a return label and said that I would have to send back the parts at my cost. What a bunch of bull. Do not use this company to order parts. They do not deserve a rating it is below one star !

+3

Please contact us at ###-###-####- we are here to help!

Customer has received part today and has called in to thank us for our help. Please let me know if there's anything else that we can do to help!

Good afternoon, I'm so sorry for any inconvenience. Please call us and we can resolve your problem- ###-###-####.

Please stay away from this company, they tell you they will send out the ecm in 3 days but its been fifteen days of "programming", then they tell you a bunch of lies about its not there fault it is the post office or in my case they sent it to California when I live in Massachusetts then all of a sudden they found one and will over night it in a priority express but that will still take 3 days and if you want a refund you are out of luck because they will only take it back if they can find it? do your self a favor stay away the company has poor customer service and I sure if you get a unit that works good luck I might not last. I have never met a company with such rude employees and you can never talk to anyone they tell you to email board of directors but they will not return calls.. and as soon as you tell them your calling the AG office they hang up like children.!

+5

Flagship One Inc is a "BIG RIPOFF" We bought 2 ECMs but did not need that We tried to return it and there is a "20% restocking fee and a $85,00 programing fee" Why they can reprogram it for someone else that "NEEDS" it and get their money They are getting a 20% restocking fee so they are making money It is a BIG RIPOFF don't buy anything from them We ordered another ECM from a different company and they were glad to take it back It only cost us $12.00 S&H No fuss at all That's how a business should be Satisfied Customer Id never order from them again They just lost 2 customers plus everyone I talk to will hear my story We wont get ripped off again I'm definitely placing a call to the Revdex.com and consumer affairs No more ripping off people

+8

I ordered a computer for a vehicle I just bought. After plugging it in the vehicle started up. I drove it about a mile and the cruise control took over the engine and just kept going faster and faster, the cruise control would not shut off. I tried pushing on the brake petal but it did not slow the vehicle down. I had to cut the key off to stop the engine, it locked the steering wheel when the key was cut off and the power brakes did not work. This almost caused a wreck because I was on a busy highway.
To be able to return a unit you buy from them you have to agree to a $85.00 reprogram fee and a 20% restocking fee. It does not matter the unit was sent to me programed wrong and could have easily could have killed me. This is a ripoff which they don't mind living with. When I called the woman she talked over me constantly, did not care to listen to what I was trying to say. I have never dealt with a more cold, uncaring bunch of people. Maybe they can do this and not be held liable but they are corrupt, dishonest, and I cannot say enough about how angry this makes me. There is no recourse.
DON'T BUY FROM THIS COMPANY. LOOK AT ALL THE NEGATIVE REVIEWS AND BELIEVE THEM.

+5

VERY NICE PLACE TO GET A CAR PART .FRIENDLY AND KIND I WILL GO BACK TO ORDER MORE PARTS

This place is a joke got a ecm that no one can program keys for not even Lincoln or 2 locksmiths. What I get from them is there using wrong programer. I put old ecm back in had keys reprogrammed car starts but miss fires on 1 cylinder. Now getting the run around about repairs or refund on the ecu I bought. While talking to the Revdex.com today seems as if they do this a lot send out a ecu it doesn't work they get customer to ship back and customer pays shipping only to charge half of what the customer paid for ecu to cover programming and restocking fees. A clear 100 plus off customers that do ship back. And I have asked Marla to have her supervisor call me well nothing yet. Meet with attorney at 3pm central time we shall ser

+2

They say my part will be sent out tomorrow as long as that happens I will give a good review but everything am reading about flagship1... is making me sick I feel like they have done the same thing to me and they been in trouble with the Revdex.com before so that's my next option if I don't get it sent out tomorrow

+1

I have ordered a ecm from them and they told me the wrong dates on sending and said 3 to 5 days it's been 8 "business " days and my part has yet to ship out all they will do is give me a 75 dollar store credit for my troubles I talked to three different people who said three different things finally I spoke to a supervisor name Sara that said my part will ship tomorrow so we will see am sure it won't I have emailed the bored about this NOT HAPPY as of now

+1
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Description: AUTO PARTS & SUPPLIES-USED & REBUILT, AUTO PARTS & SUPPLIES-NEW

Address: 21 Ryder Place, East Rockaway, New York, United States, 11518

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