Flagship One Inc.

Review: I received the item in the package was damaged I put the item on my vehicle it did not work I called immediately in spoke with a woman in explained the problem she told me to send it back I did the same day well when they received the item they checked it out in called me to inform me that they checked the item checked out defective in that they were going to send me out a replacement soon as they locate one I then receive a call two days later saying the item has water damage out the blue I feel like they came up with a reason not to replace my item in trying to take advantage of me they wouldn't offer me my money back, a replacement item, or half price it what really makes me feel like they taking advantage of me help me please this company is ripping people off thanksDesired Settlement: replace my item and ship it out with fast delivery for my troubles

Business

Response:

Good morning,I'm so sorry for any inconvenience. Please call us at ###-###-#### and we will resolve!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called Flagship One in I was informed by [redacted] that they aren't going to resolve this issue

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

"I'm sorry for the inconvenience but the part was delivered to us with water damage and both interior and exterior damage to the unit itself. As stated in the warranty, the part must be returned in original condition for the customer to receive a warranty replacement or refund. Unfortunately, as this wasn't the case, we are unable to exchange the unit or issue a refund" Please let me know if there's anything else that I can do to help.

I had the worst experience ever. I ordered a wired harness for a 2000 ford contour( which is what the mechanic told me is needed) I did not receive the part until 2 months later. Because the technician forgot to send it. Once received I was advised that this was the wrong part( by my mechanic) so I sent it back and shipped them the old part that I was requesting and now it's 6 months later and they said oh the part you need is not a wired harness it's the so in so that connects to the wired harness that attaches to the fire wall. Ok I say can I get that. They tell me yes for 475.00 I asked what about the 375.00 I paid for the wired harness oh we can't refund you that's your we'll send it back and you need to pay 475.00 and sign a waiver that you will take it as it.. R U KIDDING ME! No we're sorry let me see what I can do all I get is. Pay another 475.00 and take it as it. I'm so disappointed and will never, ever do business with them. Terrible customer service. I was patient and waited 2 months for my part. And now they want to screw me.

Flagship one did me dirty on a refund that make you fight for you money back it's a pattern of theirs then they take a restocking fee a programming fee that's the pattern scammers should be prosecuted for making people fight for there money using lots of state recourse Www.ag.ny.gov

Review: I ordered an Engine Computer module from them through [redacted] for $163.39 and paid. Upon payment they checked the vin number of my car and told me that I paid for a wrong one and there was a $260.10 difference between the one I paid for and the right one for my car (total cost of $423.49) . So they sent me a [redacted] invoice and I made the balance payment. Upon reception the unit did not work I tried to contact them but they won't respond so I put it back in the mail and returned it. I also raised a case through [redacted] and after consideration I was refunded $163.39 which I paid for through [redacted]. So I called Flagship One for my balance of $260.10 but the y refused to pay and even claimed that they never received the item I sent back to them which [redacted] already delivered.Desired Settlement: I would like them to refund the balance of $260.10

Business

Response:

Good morning, Unfortunately the item was returned on Feb [redacted], more than 30 days from date of purchase. In this case, we can issue store credit for the remaining balance but would not be able to issue a refund. Please see the warranty on the item that you purchased here: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please see the listing at [redacted]. Returns must be received within 30 days from date of purchase in order to qualify for a refund. After that, store credit is applied to the account automatically.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I do not trust this business so will not take any kind of store credit from them because they may not honor it in the future. Also the return was delayed because they would not respond to my emails at first. They only respond when there is a third party like [redacted] or Revdex.com and I am not ready to go through all that with store credit.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a part from this company with the understanding that it would be refurbished and programmed. When I received my part, you could tell just by looking at it that all they did was clean it up on the surface. The part was never opened to be refurbished. I contacted the company and talked to 3 different people and NONE of them knew what they were doing.Desired Settlement: I want a full refund of my money in the amount of $147.99 plus the cost of returning the item to them. I will NOT accept anything else and I will NOT call them to discuss this anymore.

Business

Response:

I'm so sorry for any inconvenience. All our programmed PCMs/ECMs are refurbished here in our shop- however if you would like, you are more than welcome to return the unit to us according to our warranty. I have already sent the return information to the email on file on the order- if you don't see that please just let me know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has not supplied me with a paid mailing label and not supplying me with proof that a FULL refund will be given without any fees taken out. Defrauding a customer is not good business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately we are not able to provide return shipping labels. And we cannot promise a full refund until the unit is returned and tested in our testing department. Please let me know if there is any further information that I can provide.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company refusal is showing they refuse to do warranty claim and proves how crooked they are. I guess they would prefer doing this in front of a nudge. I will just contact the news media here in Michigan and show how FS1 treats customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a power control module for my 2006 Mercury with Passive Anti-theft system. My vehicle originally had a coil over plug burn out. Ford/Mercury service recommends replacing the coil and the PCM. Since I had no way of programming the PATS the vehicle was towed to a dealer. I had replaced the coil and had removed the PCM to get the number to order the replacement. When the dealer installed the PCM they let me know that the PCM had an error in memory and that the PCM could not be program or reset and wanted to know if I got the PCM from a local junk yard. They pulled the coils and found that none of the coils were bad. When I called Flagship one they told me that the coil must have gone bad and that PCM do not burn coils. She seems to have no idea that the PCM supplies the coil with the voltage. She suggested I tell the dealer that they need to reset the PCM. I requested a refund and was told that they fully test the PCM before they send them out and it could not be the PCM. I asked to talk to someone that had some knowledge about the PCM and was transferred to a guy who emailed me the parameter resetting instruction for the PCM to give to the dealer. I paid $188.69 for a PCM that was junk and would like a refund transaction [redacted].Desired Settlement: I paid $188.69 for a PCM that was junk and would like a refund transaction [redacted].

Business

Response:

I'm so sorry for any inconvenience! Please give us a call and we can resolve everything for you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Contact was made. I was transferred to another person then told someone else that I was going to be transferred to was busy and they ask me for a phone number and that I would be called back. This hasn't happened.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Did you receive the return information in the last message?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:email from consumer:

This complaint can be closed however the business DID NOT addressed the issues within the complaint. Basically I got months of a run around when contacting them and within filing this complaint. I did not receive the last message as I was on vacation for the last 2 weeks nor did I see and reply to my last response to them offering "store credit". I would need to be out of my mind to do business with this company again.

Review: I found "Flagship One Inc" on the web indicating that they sell computers for vehicles and I was looking for a computer for a 2003 Lincoln Navigator for customer of mine.

I ordered the computer on July **, 2015 (paid $181.69 on my credit card) I was told this is a plug and play computer.

Then I found out that it wasn't and I sent an email on the same day to cancel my order.

The computer was delivered and I called the company on the same day and I was told I purchased the wrong computer and I needed a programed computer.

My saleslady was Tina and she was very ver rude.

I asked the lady to send me the programed computer with the key and she told me I had to pay again until I send the other back and I would be refunded.

I paid an additional $256.02 on July **, 2015 for the so called right computer.

I spoke to the manager Craig and he told me I would receive a refund for the first one and he would send me a return packaged when he send the new computer.

I received the new computer and never received the return package and neither computer worked properly.

I had two different technicians scan both computers while in the vehicle and both read bad on the scanner.

These computer is for a customer of mine and I have paid her rental car bill because I trusted this company to send me a functional computer the first and second time. So I told her the vehicle would be ready a long time ago. So I only thought it would be right to help my customer.

So I have lost a lot of money dealing with Flagship One Inc.

I recorded all of the conversations I had with the company and I have video tape of the failure of both computers which I sent to Craig via email.

I have personally called and emailed Craig several times and he has never returned my call or email.

Two days ago I called and spoke to one of the customer service ladies and she wouldn't put Craig on the phone but she told me that he said he would email me and as of today he still hasn't.

I have sent both computers back to them on 09-**-15 with a signature confirmation receipt and it was signed by C F[redacted] on Sep *, 2015 (Tracking #: [redacted]).Desired Settlement: I would like for the company to refund my money for both computers and $350 for the rental car expense that I had to incur from the unprofessionalism of this company.

Business

Response:

Both items were returned well after out 30-day return policy- which was agreed to before the customer sent either item back to us. I can post the signed RMA form that was sent and signed by the customer before returning the item. As in accordance with the warranty policy, customer has store credit applied to his account. And as stated in the signed return form, we are unable to cover any outside charges including rental car fees. Please let me know if there is any further information that I can provide.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The manager told me he would refund my money because of the computers were defective. I made a video of both computers and both failed the scanner. The files are too large to upload to your site but I do have them. He told me to sing the return slip for them to be able to refund my money. That form is designed for customer who just change their minds and not for defective products. The reason it took so long is because they didn't respond to my calls or emails. I have all of the emails I set to them and I recorded most of the conversations I had with them even the one when they sold me the wrong computer that made me purchase another one. I also have the email that I sent to them the next day that asked them to cancel my first order. The manager assured me that I could return the computers for a full refund. I think this company is a scam and ripping people off. Sincerely,

Business

Response:

Hello,The document you signed was a purchase receipt acknowledging that you have 30 days from date of purchase to return an item for a refund. One item was purchased on July [redacted] and the second was purchased July [redacted]. The items were not returned until September [redacted] as you have stated. Of course, this is more than 30 days from date of purchase. A store credit has been applied to your account but in accordance to the warranty that you agreed to both at time of purchase and again at the time of return, we are unable to issue a refund. If you would like I can post a copy of the signed return document here.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The manager told me my money would be refunded. I have all the recordings and video of the dysfunctional computers. I have a talkshow that I will exhibit all of this information about this company fraudulent business practices. [redacted]

Sincerely,

I ordered a processor for a Lincoln LS, installed it had keys programmed, still had the same issue plus another problem I did't have with the original computer. I purchased one from the Ford dealer, had them install it and program it. Car was 100% fixed. Called Amanda at Flagship One, told her the situation, no problem just send it back and we will refund your credit card. Several days I received an email that I was refunded. But, it was $154.00 short. They said that nothing was wrong with the processor they sold me so they charged me for programming and restocking fees. I ended up with a huge loss in money due to the ineptness of this company. Just a little info on me, I'm an automotive repair facility specializing in transmission repair and building. We've been in business since 1978. I have an A+ rating with the Revdex.com unlike their C-. So if your reading this review because your looking into doing business with them

DON"T DO IT!!!

USED PART I ORDERED ARRIVED QUICKLY AND WORKED.

A POSTIVE ONLINE ORDERING EXPERIENCE

M FIELDEN [redacted]

Review: I purchased a PCM for my 2003 Mustang Gt some time in about March 2013 from their online [redacted] store. I had them flash the computer to match my car's vin number and all I'd have to do would be to have my car keys reprogrammed to the car's security system. Well, they sent the part in good time, but it turned out I didn't need the PCM and I didn't use it. So, I called Flagship One Inc, and I spoke to a guy about getting a refund. It was about two months since I received the PCM and the guy told me verbally told me they will refund me the price for the PCM ($156), but not the cost for the programming, which I didn't worry about. I sent the PCM back to the via USPS sometime in January/February 2013. This is July [redacted] and I have yet to receive the refund. The guy told me that the [redacted] would send me a check of the refund since it was pass 30 or 60 days since I ordered it. I have called numerous times to see what the hold up is and all I get is the run-around. They tell me the [redacted] isn't in and he'll call back, and they never do. Or, they won't answe my phone calls. The guy I spoke to on the phone initially even told me that he'll write the check if his boss didn't do it, but he never did. I am really fed up be side I want my refund. The guy even told me they received the PCM back, so I know they have it. I want my refund. Be aware people because I'm not the first they've done this to, so I've read some where.Desired Settlement: They owe me my refund as they verbally stated they would, but never did.

Consumer

Response:

At this time, I have not been contacted by Flagship One inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

I am so sorry for the inconvenience; please contact and we

will resolve.

I ordered a computer for my dodge mini van for $160. Turned out my problem was a bad wiring harness so asked about returning the computer. Was told they would only give me a store credit since it was over 30 days. I agreed and returned the computer. When I tried to use the store credit was told it was only $52 . I asked why when they told me I would get full credit. Said reprogramming fee and restocking fee. If they had told me this I would never returned the computer which I don't even know if it worked. I would not recommend doing business with this company. I guess I am now out the $52.. Cost me $160 plus shipping to learn about them.

Review: I sent a PCM back two weeks ago. I had to call several times to find a disposition of the part, only to be told it was bad and they would try to find me a new one. I asked for a refund three business days ago. They are unable to tell me when I will receive my refund and this has still not yet been resolved. Also, It seems so ironic that nobody is ever available to speak on the phone. I have spoke with "Divita" multiple times and get placed on hold for long periods of times. [redacted], my account manager is never available because she is on vacation of break. It took almost an hour just to locate my part I sent back . This seems like a horribly led business and my money is lost. Don't trust your credit card with this business.Desired Settlement: I want my money back, they have had my part for two weeks. I plan to visit my local police department and file a complaint for theft. Luckily, NJ law allows for the complaint to be filed in the town where the buyer or seller lives, and they will be required to attend court in the town where I filed the complaint.

Business

Response:

The transaction has already been refunded through our credit card processor. The refund ID# is: [redacted].

My old engine computer was doing some crazy stuff and making the engine not run, then literally caught fire the weekend before last. Ordered a new one Tuesday of last week from Flagship One inc. and it arrived this Wednesday. Packaged with a proper amount of bubble wrap in a USPS priority flat rate box which must be signed for. They say 1-6 business days so I'm happy with their service. My truck fired right up last night and the ecu worked straight out of the box.