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FleetMatics - A Verizon Company

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FleetMatics - A Verizon Company Reviews (143)

Complaint: [redacted] I am rejecting this response because Fleetmatics isn't trying to work towards a solution Sincerely, [redacted] ***

We have spoken to the customer and resolved the issue to the best of our abilityUnfortunately, we are unable to void an existing contract

Initial Business Response / [redacted] (1000, 10, 2015/06/03) */ We have escalated the situation and are happy to discuss with youPlease contact us at your convenience

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ We are in communications with the customer and are happy to continue working towards a resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only "communication" we have had from Fleetmatics since we filed this complaint has been our receipt of a letter from an attorney, representing Fleetmatics and their collection agency (Convergent), demanding paymentFleetmatics has continued to ignore our request to provide verification and documentation to support the debt that they claim we oweWe also request explanation for how the alleged debt of $1,that Fleetmatics sought payment for in their "Final Demand Notice" ballooned to $5,that their collection agency and attorney now claim that we owe Based on the foregoing, Fleetmatics does not appear to be "happy to continue working towards a resolution" but rather to be quite happy in continuing to badger our business for moneys that we do not oweWhat reputable business "forces" renewal on dissatisfied customers? Unbelievable So, no, we do not accept Fleetmatic's response to our complaintWe expect Fleetmatics to acknowledge that the contract was terminated on its anniversary date in December, 2014, that our account has been paid in full and to stop all collection activity by their collection agency and/or attorney Final Business Response / [redacted] (4000, 9, 2015/09/02) */ We are open to resolving the customer's concern and have reached out to him in an attempt to do so

Complaint: [redacted] I am rejecting this response because: I have not received any messagesI would like to know when and where were the messages leftI did not receive anything on my phone or email Sincerely, [redacted]

We apologize for any inconvenience and have added the phone number provided to our do not call list

We have been in contact with the customer and they have received three-months freePer the contract, the free months do not include waiving any late fees they incur

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ We have reached out to the customer to resolve their concerns and will work with them towards a resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 9/22/Fleetmatics has not reached out to me for a resolutionThey have not called nor have they emailed me In fact just today I received a notice from them that they tried to charge my credit card again and were unable due to a block I have installed Fleetmatics appears to be a highly dishonest company with business practices that should not be allowedThey are clearly one of the most dishonest companies I have dealt with in my years in business Final Business Response / [redacted] (4000, 9, 2015/09/30) */ We are willing to work with the customer and will continue to reach out in order to resolve the matter

Initial Business Response / [redacted] (1000, 16, 2015/05/07) */ We are happy to discuss this with you at your conveniencePlease feel free to contact us to work towards a resolution

We have resolved the issue with customer

Complaint: [redacted] I am rejecting this response because:As I have said several times before, the contract was supposed to be cancelled by Fleetmatics as they said it would be due to the [redacted] s not being compatible with our system as THEIR salesperson said it would beI don't understand why in the responses from Fleetmatics they keep talking about the contractAGAIN, the contract was supposed to be terminated by Fleetmatics as they said it would be! It is beyond frustrating that I have to keep going around and around with thisIt should be noted that I am NOT the only business that has had an issue like this with FleetmaticsI have seen MANY complaints about this companySome are the same or are similar issues to mine and some are differentHowever, the commonality with a lot of the complaints is Fleetmatics extremely questionable business practicesJust on the Revdex.com's page alone, one can see many complaints about Fleetmatics and will also see what I am speaking about with the commonality of some of the complaintsSincerely, Jillian [redacted]

Issue is not resolvedFleetmatics rep contacted me requesting proof of bank account info showing I'm still being chargedI emailed requested bank statement showing we're still being charged and followed up with repNo answer yetAsk Fleetmatics showing resolution has been reached and to show proof of resolution in writing.Thank you Complaint: [redacted] I am rejecting this response because: Sincerely, Bakhodir [redacted]

We have reached out to the customer and are working to provide options

We are in communication with the customer and are working to resolve the issue

Complaint: [redacted] I am rejecting this response because: At this time we have received a phone call from Fleetmatics saying the issue would be escalated to be scheduled, but we are now days over the date we agreed to upon install our equipment and we still don't have a date set up We are still being charged for equipment and services that do not work or provide the service we signed up for in November ' Sincerely, Matthew ***

We have been working with the customer to come to a mutual agreement regarding their contract, but the customer has been unwilling to accept any options aside from cancelling their contract which we are unable to do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Fleetmatics is not charging an installation fee and we are only billing the customer for the contracted subscriptionsWe are happy to go over this with the customer to ensure they have a full understanding of their bill

Complaint: [redacted] I am rejecting this response because: what was the resulution ? Sincerely, Brian ***

We are currently reviewing the case and will be reaching out to the customer shortly

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Address: 1600 Golf Rd Ste 800, Rolling Meadows, Illinois, United States, 60008-4223

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