FleetMatics - A Verizon Company

Complaint: [redacted]
I am rejecting this response because: I have not spoken anyone from fleetmatics since January 23rd. I am still awaiting an email...

from fleetmatics offering solutions to this matter.  I was told on the 23rd of January that I would have an email in 2 business days.  Please also note that I will be out of the office from February 19th - March 1st.  Any possibility of  resolving this issue before then would be greatly appreciated.
Sincerely,
Wayne [redacted]

Complaint: [redacted]
I am rejecting this response because: I have not received any messages. I would like to know when and where were the messages left. I did not receive anything on my phone or email.
Sincerely,
[redacted]

We have resolved the issue with customer.

Complaint: [redacted]
I am rejecting this response because:Issue has not  been resolved. We paid all invoices to date in order to avoid account being submitted for collections. Ms. Kimberly [redacted] from Fleetmatics...

contacted us and today had a telephone conversation where issues were discussed. See email attached. Issue still not resolved. She was not fully aware of the situation. She will discuss with Fleetmatics and advise.Small Claim was filed. Sincerely, Ana [redacted]
Sincerely,
Ana [redacted]

We are in communication with the customer and are working to resolve the issue.

Initial Business Response /* (1000, 5, 2015/07/02) */
We are in communications with the customer and are working with them towards a resolution to this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
They refuse to admit that their program is faulty, and continue to blame it on the drivers. They need to fix the issues for other customers. We are done with them.

Initial Business Response /* (1000, 16, 2015/05/07) */
We are happy to discuss this with you at your convenience. Please feel free to contact us to work towards a resolution.

We have been in contact with the customer and they have received three-months free. Per the contract, the free months do not include waiving any late fees they incur.

Initial Business Response /* (1000, 10, 2015/06/03) */
We have escalated the situation and are happy to discuss with you. Please contact us at your convenience.

We have reached out to the customer and provided options for resolution.

Complaint: [redacted]
I am rejecting this response because: Fleetmatics did not address the issue regarding the missing GPS nor about charging us for it's use.
Sincerely,
[redacted]

We have spoken with the customer and resolved the issue.

We have spoken with the customer and are working to provide options per our discussions.

Issue is not resolved. Fleetmatics rep contacted me requesting proof of bank account info showing I'm still being charged. I emailed requested bank statement showing we're still being charged and followed up with rep. No answer yet. Ask Fleetmatics...

showing resolution has been reached and to show proof of resolution in writing.Thank you
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Bakhodir [redacted]

We are resolving the issue with the customer.

We have spoken to the customer and are working towards resolving their issue.

Complaint:...

[redacted]
I am rejecting this response because:  they are unable to deliver the product in a format as was sold to us.  They have made no additional attempts to resolve the issues with us.  they have made no contacts with us.  their only response is for us to pay for an unusable product.  They have also not resolved an ongoing problem with their "Reports" function making that part of the product also very cumbersome to utilize.
Sincerely,
[redacted]

We have resolved the issue with our customer.

We have placed their email and phone number on our Do Not Contact list.

We have spoken to our customer and resolved the issue.