FleetMatics - A Verizon Company

Initial Business Response / [redacted] (1000, 20, 2014/11/24) */ Fleetmatics issued a $credit and placed it on the customer's account offsetting the $invoice The problem is stemming from the customer not installing their units within days per the terms and conditions of the contract Our scheduling team reached out to the customer times to have their units installed within days

We have spoken with the customer and resolved the issue

We have reached out to the customer to provide a resolution

We have spoken with the customer and are working to provide a resolution

Complaint: [redacted] I am rejecting this response because:Issue has not been resolvedWe paid all invoices to date in order to avoid account being submitted for collectionsMsKimberly [redacted] from Fleetmatics contacted us and today had a telephone conversation where issues were discussedSee email attachedIssue still not resolvedShe was not fully aware of the situationShe will discuss with Fleetmatics and advise.Small Claim was filedSincerely, Ana [redacted] Sincerely, Ana [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ We are in communications with the customer and are working towards a resolution

Complaint: [redacted] I am rejecting this response because: Aimee contacted be by phone and told me this would be resolved this week and I haven't heard back from herWe emailed her a couple times and no response and we are now being billed even more from FleetmaticsHere is a copy of her email and today is Friday with still no resolution to this problem Good afternoon Steven, Thank you for your time this afternoon in discussing your Fleetmatics account and the concerns you have had regarding obtaining hardware for our Logbook solutionAs we discussed, I will submit a request to credit your account for the (8) Logbooks that have billed on invoices [redacted] and [redacted] This amounts to $plus taxNext week I will be working with our Legal team on a Change Order to remove the Logbook subscription from your account and discuss sets to reinstate your previous contract datesI will also work with our Finance team to understand how to address the ELD tablet promo and the (8) tablets you receivedThe promotion was $off per tabletMy understanding is that you would be charged the $fee per tablet by cancelling the Logbook subscriptionI will be following up with you early next week with more detailsBest regards, Aimee [redacted] Associate Manager, Customer Success [redacted] [redacted] Sincerely, Steven Lyons I am ok with the terms Aimee and I discussed, But we need to have contact for this to happen and nobody at Fleetmatics ever responds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sales manager with Fleetmatics made contact with us back on 6-7- Account has been closed matter was resolved Sincerely, Angela [redacted]

We have placed their email and phone number on our Do Not Contact list

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11665378, and find that this resolution is satisfactory to me if they are indeed implying we don't owe them any money and they will leave us alone Sincerely, Joshua [redacted]

We have spoken to our customer and resolved the issue

Initial Business Response / [redacted] (1000, 10, 2015/06/11) */ We are in communication with the customer and are working towards a resolution

We have spoken with the customer and are working to provide options per our discussions

We have resolved the issue with the customer

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ We are working towards a resolution with this customerWe have reached out to them and will continue to try to satisfy their concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of this moment we have not received ANY correspondence from FleetMaticsThey have not tried to contact us or resolve this situationThey actually processed another fraudulent payment just days ago that we had to have our bank reverseOur bank said they have never seen such blatant disregard from a business as they have repeatedly supplied all the documentation showing they should not be processing the payment which has resulted in reversal of charges month after month, and have advised us to contact our state attorney general as Fleetmatics should not be in operation due to their fraudulent practicesAs a proud member of the Revdex.com I am ashamed that Fleetmatics is not only allowed to be accredited but they are graded at an A+ rating despite these and many other poor business practices which have resulted in a massive amount of complaints against them on both Revdex.com and other complaint sitesAnd now that I actually took the time to file the complaint after many hours of trying to resolve prior to, they blatantly lie and say, "We are working towards a resolution with this customerWe have reached out to them and will continue to try to satisfy their concerns." Is this a joke???? Final Business Response / [redacted] (4000, 9, 2015/09/09) */ We have resolved the issue to customer's satisfaction

We have spoken again with the customer and are working to provide options

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We are in communications with the customer and are working with them towards a resolution to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They refuse to admit that their program is faulty, and continue to blame it on the driversThey need to fix the issues for other customersWe are done with them

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ We have escalated the customer's concern and are in communications with them to come to a resolution.

Initial Business Response /* (1000, 11, 2015/03/26) */
The contract was renewed, however, we are happy to discuss this with you at your convenience
Initial Consumer Rebuttal /* (3000, 13, 2015/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have
spoken with someone several times, even prior to the actual renewal dateI told him I did not want to renewI never received any notifications or warnings that my contract had to be cancelled days prior to renewal during this renewal yearThat is a scam in my opinion to require a cancellation days prior to renewal, especially without notification of the renewalAgain, I told him I did not want to renew BEFORE my actual renewalThis does not give your company much credibility for your product or service if you have to force someone to renew after they've completed their year contractI would never do business like that and would warn others of the same
Final Business Response /* (4000, 16, 2015/04/14) */
The contract was in fact renewed, we are available to discussPlease call us at your convenience

We have resolved the customer’s complaintA customer service representative has attempted to communicate the resolution with the customer multiple times, but as of yet has not heard back from themWe are happy to speak to them and verify that their request has been met