FleetMatics - A Verizon Company

We have spoken to the customer and provided a solution

Complaint: ***
I am rejecting this response because: I have not heard from the company, so there response may be premature or
Sincerely,
Dean ***

Complaint: ***
I am rejecting this response because:Fleetmatics continues to assert the evergreen clause in the contract renewed my commitment while we were negotiating the terms of a new contractThe current offer on the table is to remove the two vehicles I have been trying to remove for almost a year now, and stay with Fleetmatics I will not do business with a company that so clearly lacks integrityI will be taking my business elsewhere and maintain my complaint as a warning to others that might be considering Fleetmatics Buyer beware
Sincerely,
*** ***

We have left a number of messages with the customer to get more details about their issue, but have not yet heard back

We have resolved the issue and sent the customer the requested documentation

We have spoken to the customer and are working towards a resolution

We have spoken to the customer and have are working towards a resolution in the next few days

Initial Business Response /* (1000, 5, 2015/08/05) */
We in communications with the customer regarding their concerns and are working towards a resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They
called again this morning to find out when they will receive paymentThey are not trying to work anything out and are completely unwilling to look at it from our sideThey followed up shortly after with an email stating if we do not pay by Aug 19th they are sending it to their legal councilThis is and has been typical of them with their collections deptregardless of the fact that we cancelled the "out of term" contractsWe are completely willing to pay for the "in term contracts"
Final Consumer Response /* (4200, 11, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not doing anything to resolve thisThey are providing generic responses and are not attempting to resolve at allOur attorney is contacting them as well to try to resolve
Final Business Response /* (4000, 9, 2015/08/13) */
We are happy to continue working to resolve the matter, and are available to discuss it with the customer at any time

We have spoken with our customer and resolved the issue

We have reached out to the customer multiple times, but have not heard backWe look forward to discussing the customer's issue and working towards a resolution

Initial Business Response /* (1000, 5, 2015/07/08) */
We have been working with the customer towards a resolution and have been in communication with them
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The
only resolution would be to sever the contract with no further monetary obligationThat is the only resolution we would consider at this time
Final Business Response /* (4000, 9, 2015/07/14) */
We are in communications with the customer regarding a resolution and are happy to continue discussing the matter

We have spoken to the customer a number of timesAlthough we are unable to remove the late fees they incurred, the customer did receive their three months free

Initial Business Response /* (1000, 5, 2015/07/08) */
This customer's case has been sent to an outside billing agencyAs always, we are happy to discuss with the customer, and we can be reached at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/07/11) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
This is my point exactlyThey have resolved nothing and continue to bill me monthly for a service I don't want and don't receiveI would caution all business's or individual's who are looking into this company's service to be aware that once you commit to a contract, you will continue to be billed even after the contract runs out and even when you no longer want their servicesAs I stated previously, my contract was fulfilled in and they are still racking up fraudulent monthly chargesAnd since they responded to the Revdex.com they maintain an A+ ratingThat's AMAZING!!! BEWARE FOLKS! BEWARE!
Final Business Response /* (4000, 11, 2015/08/05) */
The customer's case is currently being handled by an outside billing agency, however we can be reached at XXX-XXX-XXXX and we are happy to discuss this matter with the customer at their convenience

We have spoken with our customer and are in the process of working towards a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10927735, and find that this resolution is satisfactory to me
Sincerely,
Paul ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They have closed the account for *** * ***, LLCwith all materials returned to Fleetmatics office with NO further charges pending to my company
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/13) */
We are in communications with this customer and are happy to continue discussing the matter as we work towards a resolution.

Complaint: 11890515
I am rejecting this response because: The blatant delay in...

response to my email sent on 9/23/2016 requesting for updated pricing is not acceptable. I did not receive an response back from Drew [redacted] until 10/19/2016. I gave notice of cancellation on 10/20/2016. Drew was aware on 9/30/2016 that I would be cancelling my service since on 9/30/2016 I had to send another email since I had not heard back from anyone at Fleetmatics regarding my email sent on 9/23/2016.Is it's Fleetmatics policy to wait 7 days before responding to a customer? And 26 days to provide a quote? If you do this with every customer then I would understand. But when someone states their intent to leave Fleetmatics things seem to slow down in the favor of Fleetmatics. I would also like to see the law stating that publicly traded companies can not cancel customer contracts. It seems the the employees of Fleetmatics like to use this excuse.
Sincerely,
David [redacted]

We have followed procedures per the terms and conditions of the agreed-to contract.

Complaint: [redacted]
I am rejecting this response because:As I have said several times before, the...

contract was supposed to be cancelled by Fleetmatics as they said it would be due to the [redacted]s not being compatible with our system as THEIR salesperson said it would be. I don't understand why in the responses from Fleetmatics they keep talking about the contract. AGAIN, the contract was supposed to be terminated by Fleetmatics as they said it would be! It is beyond frustrating that I have to keep going around and around with this. It should be noted that I am NOT the only business that has had an issue like this with Fleetmatics. I have seen MANY complaints about this company. Some are the same or are similar issues to mine and some are different. However, the commonality with a lot of the complaints is Fleetmatics extremely questionable business practices. Just on the Revdex.com's page alone, one can see many complaints about Fleetmatics and will also see what I am speaking about with the commonality of some of the complaints. Sincerely,
Jillian [redacted]