FleetMatics - A Verizon Company

Initial Business Response /* (1000, 5, 2015/08/31) */
We are currently in communications with the customer, and are open to resolving their request
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FleetMatics
has made no attempt to contact us in any way other than continuing to bill us for services and equipment not provided
Final Business Response /* (4000, 9, 2015/09/11) */
We have reached out to the customer to help them understand the terms of their agreement

We have taken steps to ensure no more calls will be made to the businessThank you

We have taken the appropriate action to ensure that the customer will not be contacted by Fleetmatics in the future

Initial Business Response /* (1000, 11, 2015/03/13) */
We have come to a resolution with the customer
Initial Consumer Rebuttal /* (3000, 23, 2015/04/03) */
Spoke with a manager from this companyWe had an agreementI never received notification of that agreementWe agreed to terminate
the new contract and go along with the old contract
Final Consumer Response /* (4200, 27, 2015/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a signed termination from the vendorthey sent me a copy to sign but have not yet signed it themselves and sent it back to me
Final Business Response /* (4000, 29, 2015/04/23) */
We have sent the signed contract and have been in contact with the customer

We have resolved this issue with the customer and sent them written a confirmation email per their request

We have spoken to the customer and resolved their issue

We have called the customer multiple times, but have not yet been able to speak with the customerWe will continue to reach out in an effort to resolve this issue as quickly as possible

Initial Business Response /* (1000, 11, 2015/01/26) */
Contact Name and Title: *** ***, PR Associate
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@fleetmatics.com
While we appreciate the opportunity to show you our solutions, the terms of agreement state, "You agree that if you
elect not to continue your Subscription during such initial 30-day period, you will pay the Fees for the applicable number of Users for that initial 30-day period." Happy to discuss this further if you would like

We have reached out to the customer and left a message, but have not yet received a return callWe will continue to attempt to reach the customer and resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Katie ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/04/08) */
The invoices are outstanding, however we are available to discuss this matter at your convenience
Initial Consumer Rebuttal /* (3000, 12, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The
outstanding invoices are occurring after the contract was voided therefore we are not head accountable for thoseThis is the type of business FleetMatics is runningThere are still tracking and running our truck as if we are under contract which we are not and still charging us and harassing us for payment that we are not liable to payTherefore this matter is not resolved
Final Business Response /* (4000, 14, 2015/04/21) */
Our records do not indicate that the customer's contract was voidedWe are happy to discuss with the customer, and would be happy to review notification of the contract being voided if the customer provides documentation
Final Consumer Response /* (2000, 16, 2015/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We just want to make to public aware

We are in communication with our customer and are in process of resolving the issue

We have resolved this issue with the customer

We’ve left messages and attempted to reach the customer multiple times but have not received return correspondence

Due to the terms and conditions of the contract, we unable to cancel it earlyHowever, we are happy to work with the customer to help them utilize all the features and functionality of Fleetmatics WORK

We have left the customer a number of messages, but have not yet received a return call

We have spoken with the customer and are working towards a resolution

Initial Business Response /* (1000, 11, 2015/02/23) */
We are happy to work with you regarding your requests, and have removed the Driving Style Reports from your accountPlease feel free to contact us at your convenience if we can be of further assistance
Initial Consumer Rebuttal /* (3000,
13, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Driving Style Reports, the supposed second contract, and the reinstallation fees are all part of the issueThey do not have an officer of the company's signature on it
Final Business Response /* (4000, 19, 2015/03/25) */
The person signed the contract as an authorized representative, which is stated on the order where the individual signedWe are happy to assist with any further questions
Final Consumer Response /* (4200, 21, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The name at the top of the contract should match the person signing; which in this case does NOTThis is the same for any contractIf not, then I could could sign as an authorized representative for FleetMaticsThere has to be a checks and balances for situations like this to protect companies for fraudIt seems like FleetMatics does not careMy company will not be renewing any contracts going forward and anyone that asks will get negative feedback about this company

We are in communication with our customer and are working to resolve the issue