FleetMatics - A Verizon Company

We have reached out to the customer and are working to provide options.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11665378, and find that this resolution is satisfactory to me if they are indeed implying we don't owe them any money and they will leave us alone.
Sincerely,
Joshua [redacted]

Complaint: 11572046
I am rejecting this response because: Only because a verbal phone call was given. We need an email confirmation that states zero balance and contract is terminated. Then I will accept.
Sincerely,
Chad [redacted]

Complaint: [redacted]
I am rejecting this response because Fleetmatics isn't trying to work towards a solution.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2015/02/05) */
We appreciate your business and are happy to offer you free training on how to use Fleetmatics Drivers Logbooks. We are always available to help at your convenience as we want to make sure that you are able to utilize our solutions in the most...

beneficial way.
Initial Consumer Rebuttal /* (3000, 13, 2015/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only solution acceptable will be take the $10 per truck per month ($50) off of my bill. I will NOT be using [redacted] through Fleetmatics.
Final Business Response /* (4000, 24, 2015/03/05) */
We are happy to discuss the matter at a time that is convenient for you. We will work to resolve your request.
Final Consumer Response /* (2001, 31, 2015/04/01) */

We have spoken with the customer and are working to provide a resolution.

Initial Business Response /* (1000, 5, 2015/06/16) */
We are in communications with the customer and are working towards a resolution. We are happy to continue to discuss this at the customer's convenience.

Fleetmatics is not charging an installation fee and we are only
billing the customer for the contracted 22 subscriptions. We are happy to go
over this with the customer to ensure they have a full understanding of their
bill.

Initial Business Response /* (1000, 20, 2014/11/24) */
Fleetmatics issued a $200.00 credit and placed it on the customer's account offsetting the $200.00 invoice.
The problem is stemming from the customer not installing their units within 45 days per the terms and conditions of the contract....

Our scheduling team reached out to the customer 8 times to have their units installed within 45 days.

We have spoken again with the customer and are working to provide options.

Initial Business Response /* (1000, 5, 2015/09/15) */
We have reached out to the customer to resolve their concerns and will work with them towards a resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
As of 9/22/15 Fleetmatics has not reached out to me for a resolution. They have not called nor have they emailed me.
In fact just today I received a notice from them that they tried to charge my credit card again and were unable due to a block I have installed.
Fleetmatics appears to be a highly dishonest company with business practices that should not be allowed. They are clearly one of the most dishonest companies I have dealt with in my 35 years in business.
Final Business Response /* (4000, 9, 2015/09/30) */
We are willing to work with the customer and will continue to reach out in order to resolve the matter.

We are currently reviewing the case and will be reaching out to the customer shortly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: At this time we have received a phone call from Fleetmatics saying the issue would be escalated to be scheduled, but we are now 60 days over the date we agreed...

to upon install our equipment and we still don't have a date set up.  We are still being charged for equipment and services that do not work or provide the service we signed up for in November '17.  
Sincerely,
Matthew [redacted]

We are working with the customer and have had multiple conversations with the customer in the last week.

Initial Business Response /* (1000, 5, 2015/09/04) */
We are working towards a resolution with this customer. We have reached out to them and will continue to try to satisfy their concerns.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
As of this moment we have not received ANY correspondence from FleetMatics. They have not tried to contact us or resolve this situation. They actually processed another fraudulent payment just days ago that we had to have our bank reverse. Our bank said they have never seen such blatant disregard from a business as they have repeatedly supplied all the documentation showing they should not be processing the payment which has resulted in reversal of charges month after month, and have advised us to contact our state attorney general as Fleetmatics should not be in operation due to their fraudulent practices. As a proud member of the Revdex.com I am ashamed that Fleetmatics is not only allowed to be accredited but they are graded at an A+ rating despite these and many other poor business practices which have resulted in a massive amount of complaints against them on both Revdex.com and other complaint sites. And now that I actually took the time to file the complaint after many hours of trying to resolve prior to, they blatantly lie and say, "We are working towards a resolution with this customer. We have reached out to them and will continue to try to satisfy their concerns." Is this a joke????
Final Business Response /* (4000, 9, 2015/09/09) */
We have resolved the issue to customer's satisfaction.

We have reached out to the customer and left  a number of messages, but as of yet, have not heard back. We look forward to speaking with them to resolve the issue.

Complaint: [redacted]
I am rejecting this response because: I have not spoken anyone from fleetmatics since January 23rd. I am still awaiting an email...

from fleetmatics offering solutions to this matter.  I was told on the 23rd of January that I would have an email in 2 business days.  Please also note that I will be out of the office from February 19th - March 1st.  Any possibility of  resolving this issue before then would be greatly appreciated.
Sincerely,
Wayne [redacted]

Complaint: [redacted]
I am rejecting this response because: Aimee contacted be by phone and told me this would be resolved this week and I haven't heard back from her. We emailed her a couple times and no response and we are...

now being billed even more from Fleetmatics. Here is a copy of her email and today is Friday with still no resolution to this problem.  Good afternoon Steven, Thank you for your time this afternoon in discussing your Fleetmatics account and the concerns you have had regarding obtaining hardware for our Logbook solution. As we discussed, I will submit a request to credit your account for the (8) Logbooks that have billed on invoices [redacted] and [redacted]. This amounts to $93.92 plus tax. Next week I will be working with our Legal team on a Change Order to remove the Logbook subscription from your account and discuss sets to reinstate your previous contract dates. I will also work with our Finance team to understand how to address the ELD tablet promo and the (8) tablets you received. The promotion was $200 off per tablet. My understanding is that you would be charged the $200 fee per tablet by cancelling the Logbook subscription. I will be following up with you early next week with more details. Best regards,  Aimee [redacted]Associate Manager, Customer Success [redacted]
 
[redacted]
 
 
Sincerely,
Steven Lyons  I am ok with the terms Aimee and I discussed, But we need to have contact for this to happen and nobody at Fleetmatics ever responds.