FleetMatics - A Verizon Company

Complaint: [redacted]
I am rejecting this response because:As I have said several times before, the...

contract was supposed to be cancelled by Fleetmatics as they said it would be due to the [redacted]s not being compatible with our system as THEIR salesperson said it would be. I don't understand why in the responses from Fleetmatics they keep talking about the contract. AGAIN, the contract was supposed to be terminated by Fleetmatics as they said it would be! It is beyond frustrating that I have to keep going around and around with this. It should be noted that I am NOT the only business that has had an issue like this with Fleetmatics. I have seen MANY complaints about this company. Some are the same or are similar issues to mine and some are different. However, the commonality with a lot of the complaints is Fleetmatics extremely questionable business practices. Just on the Revdex.com's page alone, one can see many complaints about Fleetmatics and will also see what I am speaking about with the commonality of some of the complaints. Sincerely,
Jillian [redacted]

Initial Business Response /* (1000, 5, 2015/08/26) */
We are in communications with the customer and are happy to continue working towards a resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The...

only "communication" we have had from Fleetmatics since we filed this complaint has been our receipt of a letter from an attorney, representing Fleetmatics and their collection agency (Convergent), demanding payment. Fleetmatics has continued to ignore our request to provide verification and documentation to support the debt that they claim we owe. We also request explanation for how the alleged debt of $1,671.21 that Fleetmatics sought payment for in their "Final Demand Notice" ballooned to $5,434.25 that their collection agency and attorney now claim that we owe.
Based on the foregoing, Fleetmatics does not appear to be "happy to continue working towards a resolution" but rather to be quite happy in continuing to badger our business for moneys that we do not owe. What reputable business "forces" renewal on dissatisfied customers? Unbelievable.

So, no, we do not accept Fleetmatic's response to our complaint. We expect Fleetmatics to acknowledge that the contract was terminated on its anniversary date in December, 2014, that our account has been paid in full and to stop all collection activity by their collection agency and/or attorney.
Final Business Response /* (4000, 9, 2015/09/02) */
We are open to resolving the customer's concern and have reached out to him in an attempt to do so.

Complaint: [redacted]
I am rejecting this response because: what was the resulution ? 
Sincerely,
Brian [redacted]

We apologize for any inconvenience and have added the phone number provided to our do not call list.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me.  Sales manager with Fleetmatics made contact with us back on 6-7-16.  Account has been closed matter was resolved.
.
Sincerely,
Angela [redacted]

Per the customer's request, we have reached out to them again and resolved their remaining issue.

Initial Business Response /* (1000, 5, 2015/06/26) */
We are in communications with the customer and are working towards a resolution.

We have spoken to our customer and resolved their issue.

Initial Business Response /* (1000, 5, 2015/09/03) */
We have escalated the customer's concern and are in communications with them to come to a resolution.

Initial Business Response /* (1000, 10, 2015/06/11) */
We are in communication with the customer and are working towards a resolution.

We have resolved the issue per the customer's request.

Initial Business Response /* (1000, 6, 2015/02/17) */
We appreciate the opportunity to show you our solutions, however the terms of agreement state, "You agree that if you elect not to continue your Subscription during such initial 30-day period, you will pay the Fees for the applicable number of...

Users for that initial 30-day period." We are happy to discuss this further if you would like.

We have had several conversations with the customer and per their request have offered to remove the vehicles the customer is not using from his account. Since June, the customer has refused. We are happy to discuss again at their convenience.

We have been working with the customer to come to a mutual agreement regarding their contract, but the customer has been unwilling to accept any options aside from cancelling their contract which we are unable to do.

We have resolved the issue with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Vermelle [redacted]

We contacted the customer and have resolved the issue.

We have spoken with the customer and resolved their issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have spoken to the customer and resolved the issue to the best of our ability. Unfortunately, we are unable to void an existing contract.