I was helped today by Bree HIn regards of returning an itemMiss Bree was very helpful and professionalShe is awesome! It took her about minutes to solve my problemstars!
Daniel (Danny) Lin the Billing and Collections department solved my concern quickly and with great customer service I call FlexShopper for three reason: change my billing frequency, find out how much the payoff amount will be for my FlexShopper leases, and change my autopay information My bill of $is due weekly, and I used my primary checking account to autopay the billUnfortunately, my bank has had fradulent transactions added this week, causing it to overdraw, deplete my money, and reverse legitimate transactions in addition to an NSF fee for each returned item It is a mess! And occured in only daysSo on Thursday (March 31, around 7:30PM), I called FlexShopper and spoke with Danny, I explained what happened with my bank account and asked for three things - to change the checking account they had for autopay to my secondary checking account I use, to obtain the payoff amount of my leases, and to change the payment frequency from weekly to bi-weekly Now as I know from managing a team of bankers, most ACH transactions initiate ovsr three-five daysSo that payment for $to my overdrawn bank account the next day (Friday, April 1st) was going to go through regardless of this phonecall Danny mentioned the payment going through and I said "Oh, no!" because I had not thought about thatI told him it would be returnedHe set me up for bi-weekly (every other week) payments AND "skipped" the payment for 03/31/2016, so, as he said "since you won't have to pay us or that week, it can cover the NSF fee you will get"He quickly changed my account number, explained where to get accurate information about my lease (my original agreement, not online), and told me the payoff amount for my leases if I were to pay both that day and April 31st so I could see the difference in the two payments I cannot stress how empathetic Danny was to my situation, and what great customer service he had Most companies would have said "your problem" and been within their right to do so, albeit very cold I'm extremely pleased with Daniel Lubin's service and with FlexShopper I am currently writing from my hospital bed after major surgery Friday morning, and this is the first review I've wrote about a business onlineThose two facts say a lot about how much I felt the need to write a review A positive experience and a little empathy from a company goes a long way to retaining customers and getting them to return as well I will be paying off my lease 05/16/2016, and when I need something else, I will definitely consider FlexShopper in the future I will add this is my third call to FlexShopper during my so far 5-month lease and all calls have been pleasant, and the last agent also offered to go above and beyond on another issue, but I decided to go another route Thank you! [redacted]
I had an exceptional experience with the customer representive Albert Ahe was very curious, patient and a very professional individual; considering this was my first time doing business with Flex ShopperI thank him very much for being so helpful with meI will definetly recommend him
Awesome customer service helpJeff was the agent that I talked withHe went above and beyond typical service help from many associated retailers and handled everything professionally and quickExtreme pleasure doing business with them
I have used FlexShopper for two purchases, each time I paid the balance off prior ot the week deadline, at which point the customer is liable for an entire year of payments I receive regular (weekly?) emails and text messages about special offers, visited the website today to take advantage of one, and found that my account had been closed No explanation provided, no notification was ever sent to me, nothing Tried to reapply, denied, no reason provided other than I will receive an email within days Looks like I will never be using the service again
Hi Flexshopper.com, I am not here to file NO Complain, against Julia I'm here to solely give you the best recommendation to Flexshopper.com for having a person like Julia on your team Once again this is not a complaint I would like to inform Flexshopper that the best marketing tool is "Word of Mouth" vs any advertisement that you can come up with Review the Chat I had with Julia and then reply to me, why I speak highly about you and recommend you to over tax clients that I work with? How real is this? Ain't this a great way to start a conversation with a client? Do you know that flexshopper.com has help my family to live a more comfortable life and they was also able to bring my trust and my word to those I love even closer? Just, because flexshopper.com said they had my back? Example for you, but a story for them: - Flexshopper.com help me get a mattress so my son can sleep more comfortable and because of that gift, he continues to jump on my bed to ensure he has the best oneGotta love the quality time there This is the Chat btw me and Julia, 16:25Julia Hello, my name is Julia, how may I help you? 16:[redacted] how do I lease a mountain bike? 16:26Julia Do you have an account with us yet? 16:[redacted] yes 16:26Julia Great! Here is a link to our personal shopper section: http://www.flexshopper.com/personal-shopping-assistant where you can request to lease items 16:[redacted] Kool, thx...i'm going there now 16:27Julia Perfect! Is there anything else I can help you with? 16:[redacted] I dont know yetits my first time looking at this leasing optionif I wanted to buy vs lease, do I have that option? 16:29Julia Yes and noYou cannot go onto our website and just purchase an item then and there; however, after you sign the lease agreement and receive your order, you can call in and make a payment that covers the entire cost so it would be like purchasing the item and not leasing it 16:[redacted] so I choose a item from best buy and sign the lease and then have to option to buy? is this the yes and no way? lol...by the way...thank you for helping me out with this and happy friday 16:33Julia Of course, ***, it is my pleasure! And yes, you can purchase and pay off your items at any time you would likeWhether that be in one day, weeks, or a year, it is up to you! 16:[redacted] wow...slow down julia..you getting me excited and my friday as just begun...It is the outmost pleasure to hear this from you and the service your company offers...so, let me get this right...I should go to bestbuy and choose a bike (Item), then fill out the lease form with that item and wait to get approval? 16:40Julia Haha, so glad to hear that! Yes, you can do that or to make it easier for you, you can just place the item off your computer from home and one of our personal shopper representatives will create it for youYou can opt for store pick up or shipping - whichever is best for you! Then, after you sign the lease, we will place the order for you with the vendor and have it either delivered or ready for you at the store! 16:[redacted] Wooowwww...you so rock, Julia...I think flexshopper.com is better than match.com, I just found the love of my life right now...you telling me I can shop with these awesome companies and you take care of the rest and deliver it to me...im so in love right now....Julia you are special..you made my friday even better while I sip on this whiskey and smoke a cigarI thank you for making me smile and have a pleasant experience with you and what your company offers on this chat 16:47Julia Of course, it's my pleasure! So glad you love FlexShopper as much as we do! Is there anything else I can assist you with today? 16:[redacted] No Julia, you have given me to much excitement for the day..I really want to thank you from the bottom of my heart for making me feel great (Not in a weird way), LOL...it's friday...Anyways, thank you againyou are great at what you do and how you do it..God Bless you a thousand folds...My friday just got better...Enjoy your weekend to the fullest baby girlyou deserve it...ohhhh, by the way....I would forward this conversation to your supervisor (Chain of Command) and tell them I think you deserve a raise by helping me spend my money 16:[redacted] Flexshopper.com rocks and word of mouth is better than any other advertisment 16:53Julia Thank you so much, ***! It's very fast and simple, just click the link and it will redirect you to the surveyFeel free to mention my name as well and have a wonderful weekend! Thank you again so much, I really appreciate it!! http://www.Revdex.com.org/south-east-florida/business-reviews/rent-to-own/flexsh...⇄ 16:[redacted] U got it...im doing that link right now....Thk u...u the best Note [redacted] someone tell Julia that she did a wonderful job, as I will mention her to my clients and my chat experience***
Hi I did business over the phone with Flexshopper, LLC, and it was amazing The customer service rep, Gary F was very courteous, knowledgeable and on point He took care of my needs in a very timely manner, and stayed focused until my needs were met I give him an A+ as a customer service rep I am very pleased with the product I purchased from Flexshopper and intend to continue doing business with them Thank you, [redacted]
DO NOT DEAL WITH THIS SECOND CLASS ACT OF A COMPANY THIS COMPAY WILL SCREW YOU AND YOUR MONEYS WORTH THEY SAY ITS CHEAP HECK NO ITS NOT CHEAP IF YOU WANT ELECTRONIC DEVICES I RECOMMEND CHECK YOUR STORES OR EBAY OR BETTER YET OUT OF ALL PLACES CHECK CRAIGS LIST IN YOUR AREA ITS A [redacted] OF A LOT CHEAPER THAN HAVING TO WIAT FOR SOMETHING THAT YOUR GOING TO HAVE TO WAIT FOR FOR MAYBE 1/WEEKS AT MOST ALSO THEY OVER PRICED MOST THINGS WHEN YOUR U CAN PICK THEM UP CLOSE TO NOTHING AT PAWN SHOPS OR STORES EBAY OR CRAIGS LIST BUT FOR THE LOVE OF GOD DONT DO BUSINESS WITH THIS LOW CLASS BUSINESS IF YOU WANT TO GET ROYALY RIPPED OFF THIS IS ONE WAY TO SURE DO IT I DO NOT RECOMMEND THIS TO EVEN THE PERSON WHO HAS THE MOST MONEY IN HIS OR HER BANK NOT WORTH THE HASSLE AND CUSTOMER SERVICES WAS A TOTAL DISASTER VERY RUDE PEOPLE AND TRYING TO TALK TO THEM IS LIKE TALKING TO A YELLING HYENA OF SOME SORT YOUR BETTER TALKING TO THE WALL AT LEAST THE WALL WILL LISTEN TO YOUR EVERY WORD ALSO THERE WAY OF TALKING ON THE PHONE SOUNDS MORE OF A SCAM THAN ANYTHING I WOULD BE VERY CAREFUL WITH ANY INFORMATION YOU GIVE OUT I DONT TRUST THEM NOT EVEN IF THEY SAY FREE EXPRESS SHIPPING NOT WORTH THE HEADACHE OR MONEY AND PLUS YOUR LOCAL STORE HAS ALL YOU NEED AND A BAG OF CHIPS TO MUNCH ON WHILE YOU ENJOY YOUR BRAND NEW MERCHANDISE COMPARED TO THE USED ITEMS THE LEASE OUT TO ANYONE
I love flex shopper they get your order to you with a level of urgency and when you call with question they go above and beyond to help youAnd I've had to call quite a bitI'm forever hooked on flex shopper
My name is [redacted] and I just want to thank you so much for allowing me to use their services and also thank them for their continued help in provided me with the necessary items that I need I would also like to thank Jennifer B and Shawna B for shopping around and helping me find an item that I needed thank you flexshopper and thank you Jennifer B and Shawna B for being so kind to help me with this situation
I am so happy that I found FlexshopperThey have a brilliant business idea, and I wish I had thought of it firstMy family and I just moved into a new home, and we needed new furnitureI found a set that I LOVED on [redacted] that was a bit more costly than my immediate budget would allow, but I could not wait to save because there was no place to sit in my living roomI found Flexshopper while looking for local rent-to-own stores and I was able to get the set I wanted from [redacted] through this company and in the long run it is saving me a ton of money over a local rent-to-own storeThe payment requirement is weeklyIt is a set payment every week for one year and is automatically deducted from my checking accountThe only thing I found to be odd is that it is supposed to be debited on Friday, but it doesn't actually post to my account until the following Tuesday usuallyAt any rate, no complaints hereThis is a great service for those of us living on a budget that want to have decent things in our homes
This morning, bright and early I was still in the bed, mind you, I called up because something had gone wrong with the payment and I needed an answer and I needed one quick, money is not a game, it is realI spoke with MrJimmy H., he listened to me go on and on and onI was just about ready to say, hey you can send someone to pick up the table set, but there was something about JimmyHe did not get angry, he listened, and was looking into my file as I was going on and onHe told me that laterBy the time we got off the phone he had resolved my issues and got my account back on track, I like that he gave me choices with my moneyAnd, I liked that because he understood, that it could have been the other way aroundI did apologize to him and he was like "for what there is no reason to apologize I totally understand", and because of his professionalism and humanatic ( I made that word up) manner I am staying with Flex ShopperThanks MrJimmy H., you are simply the best
Its a little expensive going through them to make purchases but it's an amazing option if you don't have the full amount at that moment but need / want the itemPlus you can order from many placesJust wish I could get car parts for my vehicleOther than that goodExperienceHighly recommend it
I was helped today by Bree HIn regards of returning an itemMiss Bree was very helpful and professionalShe is awesome! It took her about minutes to solve my problemstars!
Great customer service
Daniel (Danny) Lin the Billing and Collections department solved my concern quickly and with great customer service I call FlexShopper for three reason: change my billing frequency, find out how much the payoff amount will be for my FlexShopper leases, and change my autopay information My bill of $is due weekly, and I used my primary checking account to autopay the billUnfortunately, my bank has had fradulent transactions added this week, causing it to overdraw, deplete my money, and reverse legitimate transactions in addition to an NSF fee for each returned item It is a mess! And occured in only daysSo on Thursday (March 31, around 7:30PM), I called FlexShopper and spoke with Danny, I explained what happened with my bank account and asked for three things - to change the checking account they had for autopay to my secondary checking account I use, to obtain the payoff amount of my leases, and to change the payment frequency from weekly to bi-weekly Now as I know from managing a team of bankers, most ACH transactions initiate ovsr three-five daysSo that payment for $to my overdrawn bank account the next day (Friday, April 1st) was going to go through regardless of this phonecall Danny mentioned the payment going through and I said "Oh, no!" because I had not thought about thatI told him it would be returnedHe set me up for bi-weekly (every other week) payments AND "skipped" the payment for 03/31/2016, so, as he said "since you won't have to pay us or that week, it can cover the NSF fee you will get"He quickly changed my account number, explained where to get accurate information about my lease (my original agreement, not online), and told me the payoff amount for my leases if I were to pay both that day and April 31st so I could see the difference in the two payments I cannot stress how empathetic Danny was to my situation, and what great customer service he had Most companies would have said "your problem" and been within their right to do so, albeit very cold I'm extremely pleased with Daniel Lubin's service and with FlexShopper I am currently writing from my hospital bed after major surgery Friday morning, and this is the first review I've wrote about a business onlineThose two facts say a lot about how much I felt the need to write a review A positive experience and a little empathy from a company goes a long way to retaining customers and getting them to return as well I will be paying off my lease 05/16/2016, and when I need something else, I will definitely consider FlexShopper in the future I will add this is my third call to FlexShopper during my so far 5-month lease and all calls have been pleasant, and the last agent also offered to go above and beyond on another issue, but I decided to go another route Thank you! [redacted]
I had an exceptional experience with the customer representive Albert Ahe was very curious, patient and a very professional individual; considering this was my first time doing business with Flex ShopperI thank him very much for being so helpful with meI will definetly recommend him
Awesome customer service helpJeff was the agent that I talked withHe went above and beyond typical service help from many associated retailers and handled everything professionally and quickExtreme pleasure doing business with them
From my only purchase to my return item that order too big for my room I never babe any problem Customer services are great very helpfull
The People at FlexShopper were very helpful and kindi highly recommend their services .Julian S was the rep that assisted me, he was a big help !
I have used FlexShopper for two purchases, each time I paid the balance off prior ot the week deadline, at which point the customer is liable for an entire year of payments I receive regular (weekly?) emails and text messages about special offers, visited the website today to take advantage of one, and found that my account had been closed No explanation provided, no notification was ever sent to me, nothing Tried to reapply, denied, no reason provided other than I will receive an email within days Looks like I will never be using the service again
Julian was a very helpful, knowledgeable and professional customer service team member
Hi Flexshopper.com, I am not here to file NO Complain, against Julia I'm here to solely give you the best recommendation to Flexshopper.com for having a person like Julia on your team Once again this is not a complaint I would like to inform Flexshopper that the best marketing tool is "Word of Mouth" vs any advertisement that you can come up with Review the Chat I had with Julia and then reply to me, why I speak highly about you and recommend you to over tax clients that I work with? How real is this? Ain't this a great way to start a conversation with a client? Do you know that flexshopper.com has help my family to live a more comfortable life and they was also able to bring my trust and my word to those I love even closer? Just, because flexshopper.com said they had my back? Example for you, but a story for them: - Flexshopper.com help me get a mattress so my son can sleep more comfortable and because of that gift, he continues to jump on my bed to ensure he has the best oneGotta love the quality time there This is the Chat btw me and Julia, 16:25Julia Hello, my name is Julia, how may I help you? 16:[redacted] how do I lease a mountain bike? 16:26Julia Do you have an account with us yet? 16:[redacted] yes 16:26Julia Great! Here is a link to our personal shopper section: http://www.flexshopper.com/personal-shopping-assistant where you can request to lease items 16:[redacted] Kool, thx...i'm going there now 16:27Julia Perfect! Is there anything else I can help you with? 16:[redacted] I dont know yetits my first time looking at this leasing optionif I wanted to buy vs lease, do I have that option? 16:29Julia Yes and noYou cannot go onto our website and just purchase an item then and there; however, after you sign the lease agreement and receive your order, you can call in and make a payment that covers the entire cost so it would be like purchasing the item and not leasing it 16:[redacted] so I choose a item from best buy and sign the lease and then have to option to buy? is this the yes and no way? lol...by the way...thank you for helping me out with this and happy friday 16:33Julia Of course, ***, it is my pleasure! And yes, you can purchase and pay off your items at any time you would likeWhether that be in one day, weeks, or a year, it is up to you! 16:[redacted] wow...slow down julia..you getting me excited and my friday as just begun...It is the outmost pleasure to hear this from you and the service your company offers...so, let me get this right...I should go to bestbuy and choose a bike (Item), then fill out the lease form with that item and wait to get approval? 16:40Julia Haha, so glad to hear that! Yes, you can do that or to make it easier for you, you can just place the item off your computer from home and one of our personal shopper representatives will create it for youYou can opt for store pick up or shipping - whichever is best for you! Then, after you sign the lease, we will place the order for you with the vendor and have it either delivered or ready for you at the store! 16:[redacted] Wooowwww...you so rock, Julia...I think flexshopper.com is better than match.com, I just found the love of my life right now...you telling me I can shop with these awesome companies and you take care of the rest and deliver it to me...im so in love right now....Julia you are special..you made my friday even better while I sip on this whiskey and smoke a cigarI thank you for making me smile and have a pleasant experience with you and what your company offers on this chat 16:47Julia Of course, it's my pleasure! So glad you love FlexShopper as much as we do! Is there anything else I can assist you with today? 16:[redacted] No Julia, you have given me to much excitement for the day..I really want to thank you from the bottom of my heart for making me feel great (Not in a weird way), LOL...it's friday...Anyways, thank you againyou are great at what you do and how you do it..God Bless you a thousand folds...My friday just got better...Enjoy your weekend to the fullest baby girlyou deserve it...ohhhh, by the way....I would forward this conversation to your supervisor (Chain of Command) and tell them I think you deserve a raise by helping me spend my money 16:[redacted] Flexshopper.com rocks and word of mouth is better than any other advertisment 16:53Julia Thank you so much, ***! It's very fast and simple, just click the link and it will redirect you to the surveyFeel free to mention my name as well and have a wonderful weekend! Thank you again so much, I really appreciate it!! http://www.Revdex.com.org/south-east-florida/business-reviews/rent-to-own/flexsh...⇄ 16:[redacted] U got it...im doing that link right now....Thk u...u the best Note [redacted] someone tell Julia that she did a wonderful job, as I will mention her to my clients and my chat experience***
Julia helped me today when I could not get any answers from even a supervisor Thank you Julia for your hard work for me today
Hi I did business over the phone with Flexshopper, LLC, and it was amazing The customer service rep, Gary F was very courteous, knowledgeable and on point He took care of my needs in a very timely manner, and stayed focused until my needs were met I give him an A+ as a customer service rep I am very pleased with the product I purchased from Flexshopper and intend to continue doing business with them Thank you, [redacted]
LoveLoveLoveLove himHe's the bestDon't ever get rid of himHe's a wonderful asset to your company
DO NOT DEAL WITH THIS SECOND CLASS ACT OF A COMPANY THIS COMPAY WILL SCREW YOU AND YOUR MONEYS WORTH THEY SAY ITS CHEAP HECK NO ITS NOT CHEAP IF YOU WANT ELECTRONIC DEVICES I RECOMMEND CHECK YOUR STORES OR EBAY OR BETTER YET OUT OF ALL PLACES CHECK CRAIGS LIST IN YOUR AREA ITS A [redacted] OF A LOT CHEAPER THAN HAVING TO WIAT FOR SOMETHING THAT YOUR GOING TO HAVE TO WAIT FOR FOR MAYBE 1/WEEKS AT MOST ALSO THEY OVER PRICED MOST THINGS WHEN YOUR U CAN PICK THEM UP CLOSE TO NOTHING AT PAWN SHOPS OR STORES EBAY OR CRAIGS LIST BUT FOR THE LOVE OF GOD DONT DO BUSINESS WITH THIS LOW CLASS BUSINESS IF YOU WANT TO GET ROYALY RIPPED OFF THIS IS ONE WAY TO SURE DO IT I DO NOT RECOMMEND THIS TO EVEN THE PERSON WHO HAS THE MOST MONEY IN HIS OR HER BANK NOT WORTH THE HASSLE AND CUSTOMER SERVICES WAS A TOTAL DISASTER VERY RUDE PEOPLE AND TRYING TO TALK TO THEM IS LIKE TALKING TO A YELLING HYENA OF SOME SORT YOUR BETTER TALKING TO THE WALL AT LEAST THE WALL WILL LISTEN TO YOUR EVERY WORD ALSO THERE WAY OF TALKING ON THE PHONE SOUNDS MORE OF A SCAM THAN ANYTHING I WOULD BE VERY CAREFUL WITH ANY INFORMATION YOU GIVE OUT I DONT TRUST THEM NOT EVEN IF THEY SAY FREE EXPRESS SHIPPING NOT WORTH THE HEADACHE OR MONEY AND PLUS YOUR LOCAL STORE HAS ALL YOU NEED AND A BAG OF CHIPS TO MUNCH ON WHILE YOU ENJOY YOUR BRAND NEW MERCHANDISE COMPARED TO THE USED ITEMS THE LEASE OUT TO ANYONE
Jair Bwas beyond courteous and helpfulHe helped me with all of my issues in a quick and timely fashion
I love flex shopper they get your order to you with a level of urgency and when you call with question they go above and beyond to help youAnd I've had to call quite a bitI'm forever hooked on flex shopper
My name is [redacted] and I just want to thank you so much for allowing me to use their services and also thank them for their continued help in provided me with the necessary items that I need I would also like to thank Jennifer B and Shawna B for shopping around and helping me find an item that I needed thank you flexshopper and thank you Jennifer B and Shawna B for being so kind to help me with this situation
I am so happy that I found FlexshopperThey have a brilliant business idea, and I wish I had thought of it firstMy family and I just moved into a new home, and we needed new furnitureI found a set that I LOVED on [redacted] that was a bit more costly than my immediate budget would allow, but I could not wait to save because there was no place to sit in my living roomI found Flexshopper while looking for local rent-to-own stores and I was able to get the set I wanted from [redacted] through this company and in the long run it is saving me a ton of money over a local rent-to-own storeThe payment requirement is weeklyIt is a set payment every week for one year and is automatically deducted from my checking accountThe only thing I found to be odd is that it is supposed to be debited on Friday, but it doesn't actually post to my account until the following Tuesday usuallyAt any rate, no complaints hereThis is a great service for those of us living on a budget that want to have decent things in our homes
This morning, bright and early I was still in the bed, mind you, I called up because something had gone wrong with the payment and I needed an answer and I needed one quick, money is not a game, it is realI spoke with MrJimmy H., he listened to me go on and on and onI was just about ready to say, hey you can send someone to pick up the table set, but there was something about JimmyHe did not get angry, he listened, and was looking into my file as I was going on and onHe told me that laterBy the time we got off the phone he had resolved my issues and got my account back on track, I like that he gave me choices with my moneyAnd, I liked that because he understood, that it could have been the other way aroundI did apologize to him and he was like "for what there is no reason to apologize I totally understand", and because of his professionalism and humanatic ( I made that word up) manner I am staying with Flex ShopperThanks MrJimmy H., you are simply the best
Its a little expensive going through them to make purchases but it's an amazing option if you don't have the full amount at that moment but need / want the itemPlus you can order from many placesJust wish I could get car parts for my vehicleOther than that goodExperienceHighly recommend it