I had an amazing customer service representative help me today by the name of Nelson R He was knowledgeable, patient, extremely courteous, and very helpful He took the time to sort through my issues one at a time and had no problem explaining each step to me throughout the process I highly recommend him and hope to continue interacting with him while I conduct business with FlexShopper
Nelson Rwas a great helpHe was patient with me even though I was a bit angry about my situationHe got my situation resolved in a timely manner as he promisedNelson is a great asset to this company!!
I have been a flexshopper customer for over a year and had nothing but great experiences with themwhen I do have a question I call in and Lem and the others in customer service or billing are always glad to helpno company is perfect but I would remember one thing with the complaints and negatives on here....your only reading one side of the story so take it with a grain of salt
I called to changed my shipping address from my home to workI found out that I was unable to due so at this timeThe customer repJulia, really show care for my concern
She offered an alternative which works out better for me, and I saved a few dollars at the same timeMy first experience with Flex Shopper was satisfactory
Thanks Julia
MrAR
I called Flexshopper for a billing issue (not a problem on their end, but mine) the agent, Angela *** was knowledgeable, friendly and professional She quickly and efficiently went over options for solving my issue and then resolved the issue All of my interactions with this company have been positive I would and have recommended this company to friends
To start, I'm a new customer, and experienced a 'hiccup', immediately with my first order, and that's simply all it was, nothing too majorHonestly, I'm a younger man, of 31, and I am an army combat veteran, who's disabled from my service, directly, in IraqI'm skeptical of many people, and don't care for too many to begin withAny customer service I've dealt with has left me with nothing but frustration, and skepticism, but this particular individual treated me as an actual person and not a numberHe exercised civility, and even empathized with my dispositionI've never had someone, anyone, so willing to and motivated to correct this, all the while apologizing, when it's obviously not even his department that caused the 'hiccup' I'm very very impressed, and will remain a customer for years to come, simply because what started off as an unpleasant ordeal, ended up being nothing less than satisfactoryHe empathized, and not only that, expidited the process to my resolution, as if he took it personally himselfI didn't expect this, nor would've been angry had he handled it with less than what he did, but 'Albert A.' is probably the most decent, and professional person, in this field, that I've ever dealt with or even imagined in my best of dreams, to deal withPlease take note of thisFor this, this man alone, has restored somewhat of my faith in people caring for people, in which I'd lost years agoIf I could give him a promotion, a party, raise or even a plaque, myself, I'd do no lessHe was nothing less than a pleasure to speak to, and the expediency in which he handled the 'hiccup', was outstandingI am forever grateful for just that aloneI wish many more people who deal with any type of consumer, complications, could learn from him
The agent was frienxly, super profesional and show me to have knowledge, he had all the answers for my concernI am very satisfied with his servicesIt was a great services
Rip off! Maybe this is just how all lease to own places work but you will pay double what the product is worthThe customer service representatives are rudeWhen you start a chat to ask a question they send you a link to how the company works then if that does not answer your question and you ask it again they disconnect the chat It happened to me twice today! I would not recommend this company to anybody unless you like wasting your money on nothing
Lea was great she was very knowledgeable and everything was done in a timely manner I choose a piece of an range not the actual range and lea help me return the item
I first came across FlexShopper when my refrigerator went out on me I did not have the cash or credit to purchase a new one, but their lease to own program allowed me to purchase at a cash price + service fee within 90-days Worked perfectly!
They may have some challenges with getting consistent information from rep to rep when calling, but I think the program is beneficial to those in like situations
Daniel Lwas Awesome! He was very professionalHe went out of his way to make me(the customer) happyHe was very responsiveI will refer people to FlexShopper because of him
agents were extremely helpful
I had an amazing customer service representative help me today by the name of Nelson R He was knowledgeable, patient, extremely courteous, and very helpful He took the time to sort through my issues one at a time and had no problem explaining each step to me throughout the process I highly recommend him and hope to continue interacting with him while I conduct business with FlexShopper
Julia was very helpful I had a problem an she handled it guickly an got it right
The customer service staff was very helpful and friendlyI will update review when my transaction is complete
My over all experience with JR flexshopper representative was good
Nelson Rwas a great helpHe was patient with me even though I was a bit angry about my situationHe got my situation resolved in a timely manner as he promisedNelson is a great asset to this company!!
I have been a flexshopper customer for over a year and had nothing but great experiences with themwhen I do have a question I call in and Lem and the others in customer service or billing are always glad to helpno company is perfect but I would remember one thing with the complaints and negatives on here....your only reading one side of the story so take it with a grain of salt
I called to changed my shipping address from my home to workI found out that I was unable to due so at this timeThe customer repJulia, really show care for my concern
She offered an alternative which works out better for me, and I saved a few dollars at the same timeMy first experience with Flex Shopper was satisfactory
Thanks Julia
MrAR
I called Flexshopper for a billing issue (not a problem on their end, but mine) the agent, Angela *** was knowledgeable, friendly and professional She quickly and efficiently went over options for solving my issue and then resolved the issue All of my interactions with this company have been positive I would and have recommended this company to friends
To start, I'm a new customer, and experienced a 'hiccup', immediately with my first order, and that's simply all it was, nothing too majorHonestly, I'm a younger man, of 31, and I am an army combat veteran, who's disabled from my service, directly, in IraqI'm skeptical of many people, and don't care for too many to begin withAny customer service I've dealt with has left me with nothing but frustration, and skepticism, but this particular individual treated me as an actual person and not a numberHe exercised civility, and even empathized with my dispositionI've never had someone, anyone, so willing to and motivated to correct this, all the while apologizing, when it's obviously not even his department that caused the 'hiccup' I'm very very impressed, and will remain a customer for years to come, simply because what started off as an unpleasant ordeal, ended up being nothing less than satisfactoryHe empathized, and not only that, expidited the process to my resolution, as if he took it personally himselfI didn't expect this, nor would've been angry had he handled it with less than what he did, but 'Albert A.' is probably the most decent, and professional person, in this field, that I've ever dealt with or even imagined in my best of dreams, to deal withPlease take note of thisFor this, this man alone, has restored somewhat of my faith in people caring for people, in which I'd lost years agoIf I could give him a promotion, a party, raise or even a plaque, myself, I'd do no lessHe was nothing less than a pleasure to speak to, and the expediency in which he handled the 'hiccup', was outstandingI am forever grateful for just that aloneI wish many more people who deal with any type of consumer, complications, could learn from him
Very good and professional
The agent was frienxly, super profesional and show me to have knowledge, he had all the answers for my concernI am very satisfied with his servicesIt was a great services
Rip off! Maybe this is just how all lease to own places work but you will pay double what the product is worthThe customer service representatives are rudeWhen you start a chat to ask a question they send you a link to how the company works then if that does not answer your question and you ask it again they disconnect the chat It happened to me twice today! I would not recommend this company to anybody unless you like wasting your money on nothing
Lea was great she was very knowledgeable and everything was done in a timely manner I choose a piece of an range not the actual range and lea help me return the item
great service ! will use again :)nelson Rest provide great customer service
I first came across FlexShopper when my refrigerator went out on me I did not have the cash or credit to purchase a new one, but their lease to own program allowed me to purchase at a cash price + service fee within 90-days Worked perfectly!
They may have some challenges with getting consistent information from rep to rep when calling, but I think the program is beneficial to those in like situations
She is a great worker and help me out alot
Customer Service RepRichard, was a pleasure to speak to and very helpful and very friendly
Jennifer provided outstanding service, going above and beyond to help me out
Thank you so much!
Daniel Lwas Awesome! He was very professionalHe went out of his way to make me(the customer) happyHe was very responsiveI will refer people to FlexShopper because of him